Customer reviews of France Trampoline

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Marianne C.

Rating: 4 out of 5

Published on 27/09/2018 à 21h54 following a purchase from 29/08/2018

The cushion corresponds to what I ordered. The order was delivered on time. No issues.

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Stéphane A.

Rating: 4 out of 5

Published on 27/09/2018 à 21h12 following a purchase from 31/08/2018

Okay but very chaotic delivery schedule

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Chistian L.

Rating: 4 out of 5

Published on 27/09/2018 à 20h26 following a purchase from 20/08/2018

On the second delivery the package was damaged but the material was not harmed

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Cyril L.

Rating: 4 out of 5

Published on 27/09/2018 à 14h28 following a purchase from 24/08/2018

The products match my desire (I can't judge durability yet) Excellent commercial contact with the person I reached by phone who was able to adapt the order to my exact need. I take away one star for the choice of carrier who subcontracted the delivery poorly communicating with each other and it was me who had to call them to organize it...

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Olivier R.

Rating: 3 out of 5

Published on 27/09/2018 à 12h49 following a purchase from 01/09/2018

Fast delivery, good instructions but some defective parts

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Response from France Trampoline Published on 04/09/2018

Hello, and thank you for your comment. After checking on our side, it seems that one caliper was indeed defective. We have sent you a batch of calipers to correct this issue, and we apologize for the inconvenience caused. Best regards, the France Trampoline team

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Véronique Et Xavier C.

Rating: 4 out of 5

Published on 26/09/2018 à 18h21 following a purchase from 03/09/2018

Perfect on the phone, very complicated on the site.

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Coralie G.

Rating: 4 out of 5

Published on 26/09/2018 à 16h28 following a purchase from 18/07/2018

Good product

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Paul L.

Rating: 4 out of 5

Published on 25/09/2018 à 21h38 following a purchase from 03/09/2018

fast delivery, perfect

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Mercedes G.

Rating: 4 out of 5

Published on 25/09/2018 à 18h28 following a purchase from 13/08/2018

Happy with the service and the treatment. But I had a problem with the straps of the protection band, 2 hooks broke, they are very thin, when placing it, I have mentioned several times for them to send me replacements since the band lifts and to date they have not sent me anything, my grandchildren are coming in October and they can get hurt. I bought it at the end of August. I trust you to send me 3 replacements otherwise I will instruct the bank not to pay the last receipt until I have those hooks in my possession. Sincerely ***

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Sandra L.

Rating: 3 out of 5

Published on 25/09/2018 à 14h47 following a purchase from 25/08/2018

Good quality material but a bit long to receive

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Response from France Trampoline Published on 25/08/2018

Hello, we are sorry that the delivery times did not fully satisfy you. However, as indicated when you placed your order, the product was being restocked at the time of your purchase, which explains these slightly extended delays. We remain at your disposal for any questions, the France Trampoline team

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Sas Fun City J.

Rating: 3 out of 5

Published on 25/09/2018 à 10h53 following a purchase from 01/09/2018

Fast shipping and well-marketed material. Only downside, some foam elements detach quickly.

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Response from France Trampoline Published on 02/09/2018

Hello, and thank you for your comment! Regarding our freestyle skis and boards, we offer two types of products depending on the intended use. The foam boards and skis are intended for moderate use by individuals. In the case of intensive use, we recommend using the PRO freestyle boards and skis instead. We remain at your disposal for any questions or comments at [email protected]. The France Trampoline team

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Football U.

Rating: 4 out of 5

Published on 24/09/2018 à 17h32 following a purchase from 01/09/2018

Good service

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Alicia N.

Rating: 4 out of 5

Published on 24/09/2018 à 14h33 following a purchase from 04/09/2018

Jum'in very good, the transport SEUR INCOMPETENT, whenever I place an order and that transport agency comes we have problems.

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Maryline C.

Rating: 4 out of 5

Published on 24/09/2018 à 13h48 following a purchase from 25/08/2018

Quality products. Problems with the assembly instructions with errors on the part numbers

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Gisele M.

Rating: 4 out of 5

Published on 20/09/2018 à 17h53 following a purchase from 29/08/2018

everything ok happy

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Fabrice B.

Rating: 4 out of 5

Published on 17/09/2018 à 18h51 following a purchase from 27/08/2018

Very good

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Fabrice J.

Rating: 4 out of 5

Published on 17/09/2018 à 18h20 following a purchase from 24/08/2018

-

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Rachid A.

Rating: 4 out of 5

Published on 17/09/2018 à 14h14 following a purchase from 20/08/2018

high quality trampoline; delivery as agreed without problem

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Hervé B.

Rating: 4 out of 5

Published on 17/09/2018 à 08h58 following a purchase from 25/08/2018

The useless gift is not useful.

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Peggy R.

Rating: 4 out of 5

Published on 16/09/2018 à 14h50 following a purchase from 23/08/2018

Good quality material

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Marie-helene W.

Rating: 3 out of 5

Published on 15/09/2018 à 15h18 following a purchase from 24/06/2018

My online order went very well (guided by phone very effectively and kindly by your advisor. Unfortunately, the delivery went badly. The delivery person did not call me as agreed (I was present completely by chance). Moreover, the package was damaged (the wooden posts of the garden shed were broken) Conclusion: France Trampoline: 10 out of 10 The delivery person: 2 out of 10

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Response from France Trampoline Published on 26/06/2018

Hello, and thank you for your comment. We are sorry that the delivery of your order did not go well, but we hope that the solution provided in warranty service still allowed you to fully enjoy your shed. Best regards, the France Trampoline team

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Victor A.

Rating: 4 out of 5

Published on 14/09/2018 à 14h29 following a purchase from 26/04/2018

Fast and economical

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Nicolas G.

Rating: 4 out of 5

Published on 13/09/2018 à 21h31 following a purchase from 02/08/2018

good

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Christian W.

Rating: 4 out of 5

Published on 13/09/2018 à 18h49 following a purchase from 16/08/2018

Good follow-up questions and quick answers, delivery within the specified time.

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Guy M.

Rating: 4 out of 5

Published on 13/09/2018 à 08h37 following a purchase from 17/08/2018

The material is of good quality and the delivery is fast

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Christiane/thierry S.

Rating: 4 out of 5

Published on 12/09/2018 à 18h32 following a purchase from 21/08/2018

PAYMENT OF SHIPPING COSTS FOR AN ORDER OF *** EUROS I FIND THIS EXAGGERATED... ONE FOR THE PURCHASE OF A NON-COMPLIANT CANOPY (FOLLOWING PHONE CALL) RETURN OF THIS AND THEN QUOTE FOR CUSTOM CANOPY TO SEE NO RETURN LABEL AT YOUR EXPENSE...

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Michel D.

Rating: 4 out of 5

Published on 10/09/2018 à 13h59 following a purchase from 20/08/2018

satisfied with the service, thank you.

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Natacha A.

Rating: 4 out of 5

Published on 10/09/2018 à 08h10 following a purchase from 17/08/2018

Product corresponding to our order only downside received an email telling me that the order was not complete while on the site the order was complete.

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Paulette P.

Rating: 4 out of 5

Published on 08/09/2018 à 15h32 following a purchase from 16/08/2018

Good

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Christophe F.

Rating: 4 out of 5

Published on 07/09/2018 à 13h48 following a purchase from 01/08/2018

I appreciated that the salespeople contacted me by phone after I placed my order online to verify the spare parts I had ordered. The only small downside is that the diameter of the delivered posts is not the same diameter as my old ones, which made their installation more complicated.

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Dominique G.

Rating: 4 out of 5

Published on 04/09/2018 à 09h37 following a purchase from 13/08/2018

Efficient and caring

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Paolo P.

Rating: 4 out of 5

Published on 03/09/2018 à 18h11 following a purchase from 03/06/2018

Very good

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M L.

Rating: 4 out of 5

Published on 03/09/2018 à 10h24 following a purchase from 10/08/2018

The product perfectly matches what we wanted

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Romaric R.

Rating: 4 out of 5

Published on 30/08/2018 à 14h19 following a purchase from 07/08/2018

Quality trampoline that meets our expectations. Once assembled, the feeling of solidity and robustness is there. Time and use will confirm or not this very positive a priori. Easy assembly but the quality of the instructions could be improved regarding the attachment of the hooks of the protective band for the springs. Note that the video available online was made with different generations of attachment for this protective band

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Lionel G.

Rating: 4 out of 5

Published on 30/08/2018 à 10h22 following a purchase from 03/08/2018

short delay for receiving the order, impeccable telephone information service, sending a wrong item quickly corrected with customer service, I recommend this site

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Sabrina G.

Rating: 4 out of 5

Published on 29/08/2018 à 21h36 following a purchase from 07/08/2018

good service and good responsiveness

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Philippe W.

Rating: 4 out of 5

Published on 29/08/2018 à 09h52 following a purchase from 08/08/2018

good service

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Marie Claire M.

Rating: 3 out of 5

Published on 28/08/2018 à 17h11 following a purchase from 05/08/2018

Too bad the product met expectations only issue delivery longer than expected, and since we were on vacation we could hardly enjoy the trampoline that the grandparents had bought

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Response from France Trampoline Published on 09/08/2018

Hello, Thank you for your comment. Although the delivery of your trampoline did take place within 5 working days after shipment as announced on the site, we are sorry that this delay did not bring you complete satisfaction and understand your disappointment at not being able to enjoy your trampoline as planned. We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team

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Silvia O.

Rating: 4 out of 5

Published on 28/08/2018 à 16h38 following a purchase from 05/08/2018

Good product and very efficient shipping service

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Nathalie B.

Rating: 4 out of 5

Published on 28/08/2018 à 14h55 following a purchase from 25/07/2018

Meh, At the time of my order, the basketball hoop offered as a gift did not get validated. I had an online advisor just after who told me she would add it to the delivery pallet, but that was not done. It's a bit meh.

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