Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3 and 4 stars

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Lionel G.

Published on 30/08/2018 à 10h22 following a purchase from 03/08/2018

short delay for receiving the order, impeccable telephone information service, sending a wrong item quickly corrected with customer service, I recommend this site

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Sabrina G.

Published on 29/08/2018 à 21h36 following a purchase from 07/08/2018

good service and good responsiveness

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Philippe W.

Published on 29/08/2018 à 09h52 following a purchase from 08/08/2018

good service

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Marie Claire M.

Published on 28/08/2018 à 17h11 following a purchase from 05/08/2018

Too bad the product met expectations only issue delivery longer than expected, and since we were on vacation we could hardly enjoy the trampoline that the grandparents had bought

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Response from France Trampoline Published on 09/08/2018

Hello, Thank you for your comment. Although the delivery of your trampoline did take place within 5 working days after shipment as announced on the site, we are sorry that this delay did not bring you complete satisfaction and understand your disappointment at not being able to enjoy your trampoline as planned. We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team

Silvia O.

Published on 28/08/2018 à 16h38 following a purchase from 05/08/2018

Good product and very efficient shipping service

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Nathalie B.

Published on 28/08/2018 à 14h55 following a purchase from 25/07/2018

Meh, At the time of my order, the basketball hoop offered as a gift did not get validated. I had an online advisor just after who told me she would add it to the delivery pallet, but that was not done. It's a bit meh.

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Guénia B.

Published on 28/08/2018 à 10h21 following a purchase from 30/07/2018

Fast delivery and good product. The delivery by the carrier was tedious, I do not recommend DPD. Then the product is okay, except that for a 80 spring jump mat ordered, the one we received has 81 rings!! this is not very disturbing in itself, but it creates a wrinkled area at that spot. Not very aesthetic. I order from France trampoline to be sure of the quality, but I see that low-cost is present everywhere. Too bad

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Aline L.

Published on 27/08/2018 à 10h40 following a purchase from 06/08/2018

Very good product

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Pauline F.

Published on 27/08/2018 à 09h45 following a purchase from 04/08/2018

Very good product but difficult to assemble

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Olivier R.

Published on 27/08/2018 à 08h16 following a purchase from 29/07/2018

Correct packaging and easy assembly provided there are 2 adults. Sturdy material, good safety. Be sure to have a protective cover in case of discontinuity of use (leaf accumulation).

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Yaen P.

Published on 26/08/2018 à 20h14 following a purchase from 06/08/2018

package received in good condition simple and correct packaging

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David B.

Published on 26/08/2018 à 13h24 following a purchase from 31/07/2018

DELIVERED QUICKLY, and very good quality

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Brigitte A.

Published on 26/08/2018 à 09h48 following a purchase from 04/08/2018

Good

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Magalie B.

Published on 24/08/2018 à 14h11 following a purchase from 01/08/2018

Good service received on time

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Hervé F.

Published on 23/08/2018 à 13h36 following a purchase from 01/08/2018

Call to check if there was no error on the order, well done nice initiative.

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Rene A.

Published on 23/08/2018 à 09h51 following a purchase from 02/08/2018

very good just for the assembly plan a bit small.

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Jessica G.

Published on 22/08/2018 à 15h21 following a purchase from 02/08/2018

Very good quality trampoline, not more expensive than elsewhere and easy to assemble. I really recommend, you can order with your eyes closed. Just the delivery person who is not very friendly, the boxes very damaged and dropped right in front of the doorbell... and the trampoline (which is very heavy) had to be built at the back of the garden (75m away) when we have a path that allows entry with the truck.

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Yann L.

Published on 22/08/2018 à 15h15 following a purchase from 24/07/2018

Great. Online order, very satisfactory customer service contact. Product as described, well packaged. Just a pity that the carrier did not call as agreed to confirm the delivery day.

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Didier R.

Published on 22/08/2018 à 13h37 following a purchase from 02/08/2018

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Stéphanie L.

Published on 21/08/2018 à 18h17 following a purchase from 27/07/2018

Order arrived on time and at a relay point which is appreciated.

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Youcef B.

Published on 21/08/2018 à 08h47 following a purchase from 18/07/2018

very good

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Nicole M.

Published on 20/08/2018 à 14h18 following a purchase from 27/07/2018

no comments = all OK

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Noémie R.

Published on 20/08/2018 à 13h54 following a purchase from 11/07/2018

I had requested a quote to replace damaged parts due to a storm. The quote was incomplete so I had a bad surprise at the time of ordering. I then called customer service and spoke to a very competent person, which allowed me to only order certain parts that I really needed and that were not referenced on the site. In the end, very happy and the products are really of quality.

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Marion C.

Published on 20/08/2018 à 13h49 following a purchase from 29/07/2018

spare parts a bit expensive delivery very unsatisfactory: postponed twice at the last moment, so forced to be stuck waiting for delivery 3 times and therefore delivery times too long.

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Response from France Trampoline Published on 31/07/2018

Hello, thank you for your comment. We are sorry that the delivery of your order was delayed and we apologize for the inconvenience. The quality of service from carriers can sometimes be affected during the summer periods, with extended delays or even postponements when the package has not yet reached the final distribution agency. We apologize once again and wish you good times on your trampoline! The France Trampoline team

Jean Louis D.

Published on 20/08/2018 à 09h19 following a purchase from 28/07/2018

Quality material

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Bernard G.

Published on 17/08/2018 à 10h31 following a purchase from 26/07/2018

Good product, efficient after-sales service

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Torsten E.

Published on 16/08/2018 à 11h29 following a purchase from 09/08/2018

The information about the delivery status was good and the delivery was also good and prompt. The trampoline tent is a real eye-catcher and a cool item.

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Anne B.

Published on 16/08/2018 à 10h22 following a purchase from 25/07/2018

Good follow-up of my order. But the shipping costs to Martinique are really exaggerated. The mode of transport should be reviewed

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Marie-Josée C.

Published on 16/08/2018 à 09h15 following a purchase from 27/07/2018

Good

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Franck L.

Published on 15/08/2018 à 20h24 following a purchase from 13/07/2018

Very good service and delivery time, the deadlines are well respected. Assembly is quite simple and the materials used seem to be of good quality (to be seen over time).

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Hervé B.

Published on 15/08/2018 à 15h38 following a purchase from 23/07/2018

Good service and very good product

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Christian N.

Published on 14/08/2018 à 18h43 following a purchase from 23/07/2018

very good nothing to say

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Cédric R.

Published on 14/08/2018 à 18h36 following a purchase from 23/07/2018

I am very satisfied with my purchase, very good site and very good customer service.

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Alexandra V.

Published on 14/08/2018 à 17h41 following a purchase from 17/06/2018

order of a net for jump300, of lower quality than the original

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Marielle C.

Published on 14/08/2018 à 16h30 following a purchase from 23/07/2018

Product that seems to be of good quality compared to the one we had before. To see over time. Fast delivery

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Patrick R.

Published on 14/08/2018 à 08h51 following a purchase from 23/07/2018

Good

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Rudy S.

Published on 13/08/2018 à 19h31 following a purchase from 22/07/2018

very good welcome and appropriate advice

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Daniel R.

Published on 13/08/2018 à 10h17 following a purchase from 23/07/2018

very happy with my product the delivery was fast

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Frédérick P.

Published on 12/08/2018 à 11h25 following a purchase from 20/07/2018

Good part for my trampoline.

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Bertand P.

Published on 12/08/2018 à 10h37 following a purchase from 23/07/2018

Good overall despite the broken top of the pole but quick resend

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