France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Fairly quick delivery, good quality product, nothing to compare with an original tarp, I am satisfied with my purchase. One small remark, it was packaged in a plastic bag, which does not protect the tarp in case of tearing or otherwise; knowing the carriers.....
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Chrystelle G.
Rating: 4 out of 5
following a purchase from 17/07/2018
Good service
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Philippe H.
Rating: 4 out of 5
following a purchase from 23/06/2018
Quality product. Clear assembly instructions.
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Thierry C.
Rating: 4 out of 5
following a purchase from 14/07/2018
I recommend France Trampoline, quality item, and very well secured for children. Just one downside: the zipper for the opening is too narrow to get inside the trampoline, no support handle, which means that you pull on the zipper at the risk of breaking it.
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Noel P.
Rating: 3 out of 5
following a purchase from 05/06/2018
The material is very good despite a missing part (clamp) The online instructions do not match the current model; the same goes for the main paper instructions. Main problem: the package tracking system is completely failing; I had to call three times to get information and make an appointment directly with the last carrier.
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Response from France Trampoline
Hello, thank you for your comment. Please feel free to contact us at the following address contacte-trampoline.com for the missing part. We are sorry that the delivery did not bring you complete satisfaction. We take note of your comment to improve the service offered. The France trampoline Team
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Betty H.
Rating: 4 out of 5
following a purchase from 10/07/2018
good service
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Mathieu F.
Rating: 2 out of 5
following a purchase from 06/07/2018
delivery time not compliant
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Response from France Trampoline
Hello, Thank you for taking the time to write to us. When you placed your order, it was indicated that some items were awaiting restocking for July 13. Unfortunately, for technical reasons, we cannot partially ship an order. Your order could be prepared as soon as the missing item is received and was delivered to you within 48 hours. We remain at your disposal for any questions, the France Trampoline team.
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Renaud D.
Rating: 4 out of 5
following a purchase from 13/07/2018
The installation guide is more than succinct, you should specify the installation height and the minimum or maximum gap between the top and bottom bands regarding the product I purchased.
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Michel C.
Rating: 3 out of 5
following a purchase from 01/06/2018
Very good product but too long delays.
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Response from France Trampoline
Hello, Thank you for taking the time to write to us. We would like to apologize for the delivery delays of your order. However, you ordered one or more items that are "awaiting restocking". Unfortunately, for technical reasons, we cannot partially ship an order. Your order could be prepared as soon as the missing item is received and was delivered to you within 24 hours. We remain at your disposal for any questions, the France Trampoline team.
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Jean-pierre V.
Rating: 4 out of 5
following a purchase from 05/07/2018
The trampoline was delivered quickly; we managed to assemble it easily, the explanations being very clear. The net wasn't even set up when our little girl of 3 and a half was jumping on it. For now, we are satisfied with our purchase; the material seems serious... to be seen over time....
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Perraut S.
Rating: 4 out of 5
following a purchase from 11/07/2018
After the order was placed, we were delivered very quickly. Delivery time shorter than expected.
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Ludovic S.
Rating: 4 out of 5
following a purchase from 11/07/2018
Very good, very good item, fast delivery.
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Pierre M.
Rating: 4 out of 5
following a purchase from 11/07/2018
Transport a bit expensive.
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Emmanuelle M.
Rating: 4 out of 5
following a purchase from 11/07/2018
Top delivery. Well explained assembly. Quality material. Happy children. In short, the best.
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Ramona A.
Rating: 4 out of 5
following a purchase from 09/07/2018
Improve the telephone service (it is very difficult to make an inquiry by phone) it is always busy. The transport company (Seur) is very deficient, the goods are delivered late or even delivered to the wrong destination.
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Philippe T.
Rating: 4 out of 5
following a purchase from 29/06/2018
Order conforms to the order. Good product.
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Gregory H.
Rating: 4 out of 5
following a purchase from 06/07/2018
Fast and serious delivery
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Aude B.
Rating: 4 out of 5
following a purchase from 08/07/2018
Happy
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Andre C.
Rating: 4 out of 5
following a purchase from 06/07/2018
Very good
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Maud R.
Rating: 4 out of 5
following a purchase from 24/06/2018
Very good service.
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Fabrice C.
Rating: 4 out of 5
following a purchase from 04/07/2018
Very good product and delivered quickly by France trampoline. Just the delivery service is a bit limited...: does not show up at the right address and sends you a message saying that if you are not there when the delivery person returns, you will be charged *** for the delivery... luckily I ran into the delivery person further up the street...
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Stéphane D.
Rating: 4 out of 5
following a purchase from 09/07/2018
Good product, good timing, and good delivery but lacks an explanation for filling with sand
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Maël G.
Rating: 3 out of 5
following a purchase from 30/06/2018
The trampoline is very good... We are very happy with the product! The downside is on the 'commercial' side. We found the offer unclear because we thought we would benefit from the internet offer of July with the free Trampofoot... except that we ordered during a sale period! We thought we would benefit from both... and unfortunately not! Ultimately, the sales were less advantageous than the Trampofoot offer, which left us with a bit of a bitter taste!!! (about *** euros on the site, while we saved *** euros on the trampoline...) In short, sales that are not really sales!!! Too bad!
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Response from France Trampoline
Hello, thank you for taking the time to leave a comment. We are sorry for your feelings and understand your disappointment; it was clearly stated that the offer was not combinable with other discounts or reductions. We hope that the moments spent on your trampoline will help you forget these inconveniences. On your next order, do not hesitate to contact us, we will offer you a Trampofoot! The France Trampoline team
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Frederic F.
Rating: 4 out of 5
following a purchase from 05/07/2018
We took an Initio 430 trampoline, apart from a small logistics hiccup (which was very well managed, by the way), the material is rather correct, no particular problem for assembly (instructions are quite clear), however, you need two people to assemble the safety net. In short, no issues, good purchase, children delighted of course.
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Guénia B.
Rating: 4 out of 5
following a purchase from 04/07/2018
Nothing to complain about, good products and good service.
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Elisabeth F.
Rating: 3 out of 5
following a purchase from 23/05/2018
I had requested that the delivery not take place before July 10. On July 6, the delivery person called me saying he was at my door. I obviously wasn't there. The actual delivery then went well at a time when I was there.
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Response from France Trampoline
Hello, we thank you for your comment and apologize for this inconvenience regarding the delivery of your cushion. Although we strive to provide the best quality of service possible, we are still dependent on the services of carriers, who do their best to ensure delivery meets customer expectations but can sometimes also encounter unforeseen issues. We renew our apologies and remain at your disposal for any questions. The France Trampoline team
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Fernando O.
Rating: 4 out of 5
following a purchase from 03/07/2018
The delivery was very good, the quality of the mat was also good, but the only thing is that the assembly instructions should be better, it is quite complicated to assemble it, especially without knowing well where each piece goes. Thank you.
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Stéphane L.
Rating: 4 out of 5
following a purchase from 04/07/2018
Satisfied
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Olivier S.
Rating: 4 out of 5
following a purchase from 26/06/2018
Very good quality of service
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Aurélie G.
Rating: 4 out of 5
following a purchase from 04/07/2018
Very good telephone service to guide us on the choice and after-sales service for some information on assembly; very good quality product. However, I do not recommend the paid option for delivery in 24/48h: for an order placed on Wednesday evening, we went to pick up the product ourselves at the carrier's warehouse the following Tuesday, for fear of waiting at least another 24h (it may not seem like much, but for a birthday gift, it's a bit annoying).
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Florent S.
Rating: 4 out of 5
following a purchase from 04/07/2018
good
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Lindsay V.
Rating: 4 out of 5
following a purchase from 30/06/2018
Fast delivery. Product arrived in good condition.
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Laurence W.
Rating: 4 out of 5
following a purchase from 18/06/2018
Very well informed by customer service. A bit of a wait as the product was not available right away. Product met my expectations.
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Yannick L.
Rating: 4 out of 5
following a purchase from 24/06/2018
Very good
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Jean Michel B.
Rating: 3 out of 5
following a purchase from 27/06/2018
Perfect product according to the measurements! - But two months of waiting anyway! (With 2 follow-ups because my trampoline order seemed lost!)
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Response from France Trampoline
Hello, and thank you for your comment. We are delighted that your trampoline brings you satisfaction, and we apologize for the duration of manufacturing and shipping which was indeed a bit long for your order. We remain at your disposal for any questions, the France Trampoline team.
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Alberto S.
Rating: 4 out of 5
following a purchase from 26/06/2018
The telephone support was very satisfactory and comprehensive. The delivery times were respected and the goods arrived in perfect condition. The assembly manual was very sparse, but still sufficient. The assembled product meets expectations.
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Boris R.
Rating: 4 out of 5
following a purchase from 01/07/2018
Products conform to the description. Delivery quite fast.
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Gael R.
Rating: 3 out of 5
following a purchase from 25/06/2018
First delivery after 6 to 7 weeks with poorly made cuts, so we had to wait another 0 days to be delivered
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave a comment. We are sorry that the reception of your net took so long, and we particularly understand your frustration due to the cutting problem. We place particular importance on our customers' satisfaction, and we strive to offer the best quality of service; unfortunately, we are not immune to occasional manufacturing problems with custom products. We are at your disposal for any further information and renew our apologies for the inconveniences encountered. The France Trampoline team
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Catherine R.
Rating: 3 out of 5
following a purchase from 24/06/2018
Living in Switzerland, there were some delivery issues
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Response from France Trampoline
Hello, indeed the delivery of your package was particularly long, despite an effective shipment the day after your order. We apologize for this wait, which is entirely independent of our will, and hope that your tent will bring you complete satisfaction! Remaining at your disposal, the France Trampoline team
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Cornelia R.
Rating: 4 out of 5
following a purchase from 21/06/2018
Very good. The boys had fun.
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