Customer reviews of France Trampoline

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Annie D.

Rating: 4 out of 5

Published on 03/07/2018 à 14h23 following a purchase from 11/06/2018

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Caroline B.

Rating: 4 out of 5

Published on 03/07/2018 à 10h50 following a purchase from 30/05/2018

Very good quality for this trampoline. Easy assembly. The only small downside is that the opening is a bit awkward how it is made and that the small ladder to climb is not included in the price. But otherwise, top.

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Reybaud J.

Rating: 4 out of 5

Published on 02/07/2018 à 10h31 following a purchase from 06/06/2018

Perfect, including the little phone call to check if it was the right reference I was ordering.

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Puig Marty P.

Rating: 3 out of 5

Published on 02/07/2018 à 09h16 following a purchase from 24/05/2018

Package never arrived. DPD needs to be reviewed as a delivery service and harms your image.

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Response from France Trampoline Published on 26/05/2018

Hello, thank you for your comment. We are sorry that the delivery did not meet the quality of service we strive to provide. Please feel free to contact us at [email protected] so that we can follow up on the package together and open a warranty file if necessary. We are at your disposal, the France Trampoline team.

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Fabrice R.

Rating: 4 out of 5

Published on 30/06/2018 à 16h35 following a purchase from 05/05/2018

Disappointment regarding the delivery time.

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Mathilde L.

Rating: 4 out of 5

Published on 30/06/2018 à 15h19 following a purchase from 26/05/2018

Appreciate for the clarity and ease of use of the site. Diversity and quality of trampolines. Speed of dispatch but delivery methods a bit restrictive and complicated when working (deliveries from Monday to Friday, during the day).

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Maurice M.

Rating: 4 out of 5

Published on 29/06/2018 à 19h37 following a purchase from 04/06/2018

very satisfactory product; a plus, the brake; a weakness, difficult handling of the tensioner which seems a bit weak.

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Gregory L.

Rating: 4 out of 5

Published on 28/06/2018 à 12h27 following a purchase from 06/06/2018

The person was available, attentive, and competent.

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Jean-claude A.

Rating: 4 out of 5

Published on 27/06/2018 à 20h14 following a purchase from 06/06/2018

My order was delivered quite quickly and I am very satisfied. Thank you

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Nicolas H.

Rating: 4 out of 5

Published on 27/06/2018 à 18h23 following a purchase from 25/04/2018

Delivery on a pallet in one go, everything was very well packaged

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Peltier E.

Rating: 4 out of 5

Published on 27/06/2018 à 18h14 following a purchase from 05/06/2018

The product meets our expectations, impeccable delivery. I recommend France Trampoline without any problem.

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Stephanie D.

Rating: 4 out of 5

Published on 27/06/2018 à 16h21 following a purchase from 03/06/2018

The trampoline is great, well made, and overall of very good quality; I can definitely recommend the trampoline! Unfortunately, there were difficulties with the shipping company, so the delivery took a week longer than announced. Contact with the shipping company was difficult. I would like to highlight the contact with Trampolin Technik. The employees were very eager to help as well and as quickly as possible. I would order there again, but take into account that the delivery might take a bit longer.

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Sebastien C.

Rating: 4 out of 5

Published on 27/06/2018 à 14h56 following a purchase from 06/06/2018

Very good

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Andreas S.

Rating: 4 out of 5

Published on 27/06/2018 à 08h32 following a purchase from 04/06/2018

The shipping is announced with precise timing and occurs punctually, announced by phone call. The assembly of the rectangular mat is complicated by the fact that the double side beams have holes that do not match. You need to swap the pieces that make up the sides several times to find the combination that aligns the holes for the screws, otherwise, you risk stripping them. Numbering the tubes to indicate their pairing would be useful. Instructions for use just sufficient. It works great, much more powerful than those round toy ones.

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Michel R.

Rating: 4 out of 5

Published on 26/06/2018 à 20h26 following a purchase from 05/06/2018

Very good service, fast delivery, attentive team (There was a missing item that was sent immediately and received in 3 days) The assembly is indeed tedious but the result is worth it and now we have to organize turns between the 3 children...

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Bénédicte M.

Rating: 3 out of 5

Published on 26/06/2018 à 19h10 following a purchase from 04/06/2018

Correct

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Response from France Trampoline Published on 04/06/2018

Hello, thank you for leaving a review on your order! Concerned about always improving the quality of the products we offer, we are attentive to the suggestions or comments from our customers. In the case of your Zip Line, could you specify the points of improvement that seem important to you? We remain at your disposal. The France Trampoline team

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Laurence C.

Rating: 4 out of 5

Published on 26/06/2018 à 14h23 following a purchase from 30/05/2018

Very good. I just thought I would receive the basketball hoop with...

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Response from France Trampoline Published on 02/06/2018

Hello, thank you for taking the time to leave a comment! Indeed, you should have received the basketball hoop as a gift: we will send it to you as soon as possible, you should receive it in a few days. Please excuse us for this oversight. Have great matches! The France Trampoline team

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Alfredo A.

Rating: 4 out of 5

Published on 25/06/2018 à 18h52 following a purchase from 04/06/2018

ALL GOOD, AND DELIVERY MADE ON TIME.

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Marc L.

Rating: 4 out of 5

Published on 25/06/2018 à 17h50 following a purchase from 03/06/2018

Product as described

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Clément C.

Rating: 4 out of 5

Published on 25/06/2018 à 13h39 following a purchase from 01/06/2018

Probably due to a mishandling, the gift intended was not sent with my order. This allowed me to test the customer service of France Trampoline: very friendly, helpful, and efficient! The product is of very good quality, I recommend

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Gerda I.

Rating: 4 out of 5

Published on 25/06/2018 à 09h39 following a purchase from 01/06/2018

SNELLE LEVERING EN PRIMA KONTACT VOOR LEVERING

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Cécile D.

Rating: 3 out of 5

Published on 24/06/2018 à 20h22 following a purchase from 28/05/2018

VERY GOOD FOR THE ORDER THE DELIVERY TO REVIEW. PACKAGING ALL DAMAGED

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Response from France Trampoline Published on 31/05/2018

Hello, thank you for your comment! We are sorry that your package was somewhat mishandled by the carrier. Unfortunately, this can sometimes happen and is beyond our control. We still wish you very good times on your trampoline! The France Trampoline team

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Roger L.

Rating: 4 out of 5

Published on 23/06/2018 à 21h10 following a purchase from 07/05/2018

good quality of services

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Xavier S.

Rating: 4 out of 5

Published on 23/06/2018 à 20h48 following a purchase from 27/05/2018

Very good

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Jean-claude F.

Rating: 4 out of 5

Published on 23/06/2018 à 14h29 following a purchase from 11/05/2018

In line with expectations

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Dominique B.

Rating: 3 out of 5

Published on 22/06/2018 à 20h59 following a purchase from 21/05/2018

Item available on the site, not available after ordering, 15 days of waiting without news

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Response from France Trampoline Published on 22/05/2018

Hello, First of all, we thank you for taking the time to comment on your order. The management of stocks and statuses indicated for each product are established in real-time on our site. When paying for an order, the number of items in stock is automatically adjusted. It is therefore very likely that other visitors were in the process of validating their orders at the moment you confirmed yours. We thank you for your understanding and remain at your disposal for any further information. The France Trampoline team

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Jean-noel O.

Rating: 4 out of 5

Published on 22/06/2018 à 20h48 following a purchase from 11/05/2018

Good

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Pascal L.

Rating: 4 out of 5

Published on 22/06/2018 à 16h11 following a purchase from 31/05/2018

The sales service is efficient and effective. The delivery is quick and reliable. The material is solid, performs well, and is well thought out. WOW! Since then, there are people on the balcony... I will definitely recommend you.

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Guillaume P.

Rating: 4 out of 5

Published on 22/06/2018 à 15h55 following a purchase from 31/05/2018

Top

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Eliane R.

Rating: 4 out of 5

Published on 22/06/2018 à 15h22 following a purchase from 31/05/2018

For everything concerning the product, I am very satisfied. However, the delivery is not reliable, and the box was all damaged.

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Karine D.

Rating: 4 out of 5

Published on 22/06/2018 à 11h57 following a purchase from 31/05/2018

Fast delivery. Very good product. Good value for money

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Sandrine P.

Rating: 3 out of 5

Published on 22/06/2018 à 09h25 following a purchase from 17/05/2018

Delivery times a bit long (one month) due to the delivery person. Error on the number of springs received compared to the order. The person from customer service is very friendly on the phone and very accommodating.

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Response from France Trampoline Published on 18/05/2018

Hello, thank you for your comment. We renew our apologies regarding this preparation error and wish you good times on your trampoline! The France Trampoline team

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Jerome B.

Rating: 4 out of 5

Published on 21/06/2018 à 18h46 following a purchase from 15/05/2018

Everything went well. Delivery to a relay point

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Gilbert B.

Rating: 3 out of 5

Published on 21/06/2018 à 17h54 following a purchase from 30/05/2018

Everything went well, except that: - the ground fixing system is an aberration, there is better to do - the net was easy to assemble, except that when we wanted to operate the zipper, it was derailed. which means it won't last long. we put it back in place. but it might fail us quite quickly. otherwise for the assembly operation everything went well.

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Response from France Trampoline Published on 01/06/2018

Hello, thank you for your comment. We have taken note of your remarks and are sorry to learn that the fastening system did not fully satisfy you during assembly. We hope that using your trampoline will help you forget this inconvenience! We remain at your complete disposal regarding the closure of your net: please do not hesitate to get back to us if you notice any anomalies during use. The France Trampoline team

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Marie H.

Rating: 4 out of 5

Published on 21/06/2018 à 12h54 following a purchase from 17/05/2018

Very happy with the customer service. It is very easy to reach someone. However, one of the recommended products was the flexible fiberglass bow; it would be wise to specify that it is sold without the elastic cord inside... a somewhat absurd thing!

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Jean Michel B.

Rating: 4 out of 5

Published on 20/06/2018 à 17h51 following a purchase from 28/05/2018

Very good

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Rémi C.

Rating: 4 out of 5

Published on 20/06/2018 à 14h48 following a purchase from 03/05/2018

Return of the broken part in the delivery was quick and without discussion. But black fiberglass is less easy to assemble than the original white one.

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Guillaume P.

Rating: 4 out of 5

Published on 20/06/2018 à 08h39 following a purchase from 29/05/2018

I ordered samples, they arrived very quickly. I regret not having these samples 'under tension' in a frame to see the final result, but it already allows for a first idea.

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Claire D.

Rating: 4 out of 5

Published on 19/06/2018 à 19h29 following a purchase from 28/05/2018

Very good service

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Felix B.

Rating: 4 out of 5

Published on 19/06/2018 à 18h48 following a purchase from 09/05/2018

Was not in stock but I could order it and I was kept informed. What was unfortunate was that it arrived wrinkled - the long pipes were somewhat carelessly shoved into a too-small box, and they are still not as nice as they should be. But otherwise everything is okay.

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