France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Ease of ordering and speed of delivery however the delivery person left the packages in front of my door because he could not enter with the pallet truck. Very heavy packages for one person alone
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Michael F.
Rating: 4 out of 5
following a purchase from 13/05/2018
Service very competent, knew exactly about the order. I specifically chose express shipping (2-3 days) for more money, but it was independently changed to normal shipping. Through a lot of initiative from Trampoline Technology, it arrived after 5 days, as indicated for normal orders. That was good, but not what was ordered! I have not received anything back from the extra charge so far. Would correspond to the idea, assembly went well. Works well!
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Sophie V.
Rating: 4 out of 5
following a purchase from 27/04/2018
Very good product. Fast delivery. Missing one part (to trace the diameter).
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Olivier T.
Rating: 4 out of 5
following a purchase from 28/04/2018
very good
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Christian M.
Rating: 4 out of 5
following a purchase from 27/04/2018
The assembly instructions are not precise enough and should be redone with more readable and larger diagrams.
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Mineau M.
Rating: 4 out of 5
following a purchase from 23/04/2018
Good service and what is most appreciated is that payment can be made by bank check and that we can contact you by phone to get the right measurements and advice. Thank you very much
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Damien B.
Rating: 4 out of 5
following a purchase from 26/04/2018
Good quality material
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Daniel F.
Rating: 4 out of 5
following a purchase from 26/04/2018
Material ok Delivery on time Good service
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Marita S.
Rating: 4 out of 5
following a purchase from 30/04/2018
Very good service from the order to delivery abroad. Very stable trampoline. (Booster)
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Fernand J.
Rating: 4 out of 5
following a purchase from 25/04/2018
very good
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Cindy B.
Rating: 3 out of 5
following a purchase from 25/04/2018
Unhappy with the delivery
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Response from France Trampoline
Hello, Thank you for taking the time to comment on your order. Indeed, the initially scheduled delivery appointment had to be postponed by the carrier. We are sorry for this delay that is beyond our control and we apologize for this inconvenience. The France Trampoline Team
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Yves M.
Rating: 3 out of 5
following a purchase from 18/04/2018
Poorly advised in the first phase of the order, I had to pay shipping costs twice
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Response from France Trampoline
Hello, we receive your feedback with understanding and we apologize for this delivery problem. Indeed, in the interest of quality, we systematically contact our customers in the case of orders for spare parts to ensure that the ordered part will fit perfectly with the product. This is how one of our collaborators contacted you, but, having recently joined us, he unfortunately did not detect a compatibility issue with the ordered net, which resulted in a second shipment with the adapted product. However, if this led to the billing of two shipping fees, we immediately proceeded to refund the fees charged for the erroneous order. We thank you for your understanding. The France Trampoline Team.
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Thomas H.
Rating: 4 out of 5
following a purchase from 04/05/2018
xxxxxxx
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Grand V.
Rating: 4 out of 5
following a purchase from 25/04/2018
The order met my expectations. Only downside: the delivery. The delivery person did not bother to come to the indicated address and left it at a pickup point. I had to contact France Trampoline to find out where my package was!! What’s the point of paying for home delivery!!
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Frédéric R.
Rating: 4 out of 5
following a purchase from 22/04/2018
Nothing to complain about excellent choice, however be careful to plan for reinforcement for assembly, not possible alone. The kids totally love the trampoline, I admit that the adults do too....
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Mireille B.
Rating: 4 out of 5
following a purchase from 19/04/2018
Very good service
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Aude D.
Rating: 4 out of 5
following a purchase from 24/04/2018
Very good trampoline for young and old
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Christophe V.
Rating: 4 out of 5
following a purchase from 21/04/2018
The order and shipping were quick. Very pleasant welcome on the phone
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Ronan C.
Rating: 4 out of 5
following a purchase from 23/04/2018
Satisfied with the quality and ease of assembly
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Sylvain L.
Rating: 4 out of 5
following a purchase from 22/04/2018
Easy order, fast delivery
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Olivier R.
Rating: 2 out of 5
following a purchase from 18/03/2018
For an order with you, we had two delivery problems.
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Response from France Trampoline
Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully meet your satisfaction. Unfortunately, the quality of service from some carriers is not always up to the standard of service we are used to providing. However, please know that measures have been taken to only work with the most reliable carriers from now on. We apologize again for this inconvenience and are at your disposal for any further information. The France Trampoline team
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Vincent C.
Rating: 4 out of 5
following a purchase from 18/04/2018
Everything went very well!
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Cyril L.
Rating: 4 out of 5
following a purchase from 23/04/2018
Impeccable, responsive, professional
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Hélène L.
Rating: 4 out of 5
following a purchase from 22/04/2018
Item conforms to the order.
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Xavier P.
Rating: 4 out of 5
following a purchase from 21/02/2018
Good service except for the delivery. Indeed, the delivery person did not want to carry the pallet up the path to our house and did not want to deliver in the morning. Moreover, he was not very courteous. So I am unhappy with the delivery by your carrier.
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Frederic M.
Rating: 4 out of 5
following a purchase from 18/04/2018
Extra trampoline once assembled! Product meets expectations, great quality, only small downside, the manual is "useless" and a tool is missing to easily pull on the springs to put them in place.
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Joel V.
Rating: 4 out of 5
following a purchase from 22/04/2018
Delay in delivery, had to schedule another appointment. Satisfactory trampoline mat, to be confirmed over time.
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Maxence C.
Rating: 4 out of 5
following a purchase from 11/04/2018
Fast delivery: order placed on April 11 at 10:00 PM and trampoline delivered on April 17 at 3:00 PM. The manual and the video complement each other. During assembly, I noticed that a black plastic base was missing on a lower post. I called on April 19 and am still waiting for the part. Lastly, a third step on the ladder would be welcome as our 4-year-old daughter has some difficulties accessing it.
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Fabien M.
Rating: 4 out of 5
following a purchase from 22/04/2018
Very good trampoline. Unfortunately, the metal ties to connect the trampoline to the nets are a bit too short. Tightening the nut is not obvious.
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Denis C.
Rating: 3 out of 5
following a purchase from 21/04/2018
Good reception
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Florent G.
Rating: 4 out of 5
following a purchase from 21/04/2018
The assembly was done quite easily, the manual is rather well explained. The tool for inserting the legs is not easy to use though, but with a bit of method and strength, you can manage without it. Only downside, one of the attachments for the protective cover broke on the first use.
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Sophie A.
Rating: 4 out of 5
following a purchase from 21/04/2018
Only downside: the packaging is a bit light.
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Annette L.
Rating: 4 out of 5
following a purchase from 05/05/2018
Good advice and inquiry regarding the measurements of jumping mats promptly after the order. Fast and flawless delivery, first impression of the quality good. Provider recommended.
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Isabelle U.
Rating: 4 out of 5
following a purchase from 22/04/2018
Good except the manual which is not detailed enough. A day of assembly instead of a few hours...
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Cédric C.
Rating: 4 out of 5
following a purchase from 21/04/2018
Very professional.
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Alexandre B.
Rating: 4 out of 5
following a purchase from 19/04/2018
Quality product but the assembly could be improved. The fitting of the lower tubes with the legs of the trampoline is not easy as there is no rotational indexing to align the small integrated springs with the legs of the trampoline.
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Jerôme G.
Rating: 4 out of 5
following a purchase from 17/04/2018
wahoo 390 perfect purchase the delivered stirrups were not the right ones they redelivered them within 8 days ... need to see over several years but here in 15 days my children use it every day and we parents too... GREAT ...
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Binder P.
Rating: 4 out of 5
following a purchase from 17/04/2018
correct
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James G.
Rating: 4 out of 5
following a purchase from 12/04/2018
Very good
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Jean François T.
Rating: 4 out of 5
following a purchase from 11/04/2018
Not disappointed upon receipt of the trampoline.
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