Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3 and 4 stars

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Marie Antoinette A.

Published on 07/01/2018 à 11h11 following a purchase from 30/11/2017

Good product, however it would require clearer explanations for assembly

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Florence R.

Published on 06/01/2018 à 19h54 following a purchase from 20/11/2017

the result is superb :-)

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Yorick C.

Published on 06/01/2018 à 14h46 following a purchase from 15/12/2017

Satisfied

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Aude P.

Published on 04/01/2018 à 15h25 following a purchase from 28/11/2017

Delivery made on time. Complete packaging, understandable assembly instructions, the assembly video is very well done and allows for verification in case of any doubt. We are completely satisfied with our purchase, ... and especially the children. We did not pay attention to the height of the trampoline and regret not having taken the ladder. Thank you

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Philippe R.

Published on 04/01/2018 à 12h36 following a purchase from 15/12/2017

Very good except for the delivery

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Andreu F.

Published on 04/01/2018 à 10h11 following a purchase from 14/12/2017

Good telephone attention

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Gaetan M.

Published on 03/01/2018 à 17h42 following a purchase from 13/12/2017

Fast delivery by a nice carrier with appointment scheduling. Careful packaging, too bad a nut was missing. Very easy to assemble, I assembled it with my 9-year-old and 7-year-old daughters in 1h30. Very good idea to provide tools, however, the wrench is not practical, for my part I used a ratchet wrench which is simpler and faster. Good purchase, I recommend.

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Teresa E.

Published on 02/01/2018 à 21h32 following a purchase from 07/12/2017

We are very satisfied with the trampoline and service!

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Charles C.

Published on 02/01/2018 à 18h56 following a purchase from 10/12/2017

Search on a search engine for a quality and safety trampoline for children. Quick order online without phone contact. Good order tracking online. Delivery scheduled on time by a good subcontractor (***) but at an unsuitable time slot (10-12h from Monday to Friday). Assembly instructions very insufficient due to a significant pagination error (French)

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Sandrine T.

Published on 02/01/2018 à 10h50 following a purchase from 10/12/2017

Issue with delivery as the provider only offers appointments in the morning and in the end, they come in the middle of the afternoon. Therefore, one has to take half a day off for nothing as they do not come during the indicated time slot.

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Jean M.

Published on 31/12/2017 à 10h11 following a purchase from 08/12/2017

good

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Yann R.

Published on 30/12/2017 à 22h25 following a purchase from 05/12/2017

Very good

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Philippe C.

Published on 30/12/2017 à 21h36 following a purchase from 06/12/2017

Nothing to report

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Dussaud-Forstin S.

Published on 27/12/2017 à 22h59 following a purchase from 02/12/2017

Very good service as usual.

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Stephane M.

Published on 27/12/2017 à 21h25 following a purchase from 06/12/2017

Good trampoline but difficult to assemble the support bar. The click at the top was very difficult to center, took nearly half an hour to achieve....

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Marie F.

Published on 27/12/2017 à 12h23 following a purchase from 05/12/2017

very satisfied with the advisor

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Lucas S.

Published on 27/12/2017 à 11h14 following a purchase from 13/10/2017

Ordered a custom apartment net, very good quality; but no assembly instructions/help to be found

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Lorenzo S.

Published on 26/12/2017 à 12h56 following a purchase from 01/12/2017

fast and efficient service

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Jerome D.

Published on 25/12/2017 à 19h32 following a purchase from 04/12/2017

I followed the seller's advice who was very accessible and knew his products well. The only problem upon arrival was the size of the trampoline which could have been larger despite my explanations.

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Response from France Trampoline Published on 07/12/2017

Hello, Thank you for your message following your order. Regarding the size of the trampoline, our advisors provide you with the most relevant information possible, based on your needs. The trampoline you selected (the Waouuh 390) offers a nice jumping surface of 9 m², which delights most customers who purchased this model. But we hear your comment and will work to improve further :-) We remain at your disposal for any additional comments, Best regards, The France Trampoline Team

Henri B.

Published on 24/12/2017 à 12h18 following a purchase from 03/12/2017

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Sylvain B.

Published on 23/12/2017 à 14h39 following a purchase from 26/11/2017

Super professional and very nice

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Annabelle C.

Published on 21/12/2017 à 20h22 following a purchase from 30/11/2017

Order and rapid shipping, nothing to say about this subject but broken parts in the package. We did not have time to assemble it completely to see if it hinders or not

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Sascha F.

Published on 20/12/2017 à 22h55 following a purchase from 28/11/2017

Everything is good, only the assembly instructions could be better (a video would be helpful)

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Thierry C.

Published on 20/12/2017 à 19h32 following a purchase from 20/11/2017

this was our 2nd order with them, the 1st had no issues but the 2nd was different... problem with the delivery, I had contacted before placing the order, clearly specified the address which was different from the company's headquarters and well not delivered to the right place.... I am disappointed on that side otherwise trampoline conforms to my request

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Lionel B.

Published on 20/12/2017 à 15h24 following a purchase from 26/11/2017

Good product to see over time

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Michel Z.

Published on 19/12/2017 à 09h28 following a purchase from 03/11/2017

Long delay because one of the items is missing

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Maido C.

Published on 18/12/2017 à 16h46 following a purchase from 24/11/2017

Good

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Thierry R.

Published on 18/12/2017 à 15h58 following a purchase from 27/11/2017

Received on time but still not open, it's a gift for Christmas so I reserve my opinion on the product

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Michel M.

Published on 18/12/2017 à 09h36 following a purchase from 06/11/2017

good reception, good advice. Problem in the design

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Christophe D.

Published on 17/12/2017 à 14h45 following a purchase from 24/11/2017

material of very good quality

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Dalia C.

Published on 16/12/2017 à 19h24 following a purchase from 24/11/2017

Good information about the product by phone. Delivery on time. Bravo I am waiting to give it to the children for Christmas now...

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Maite G.

Published on 15/12/2017 à 19h15 following a purchase from 11/09/2017

notify in case of delay on delivery

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David L.

Published on 15/12/2017 à 16h53 following a purchase from 24/10/2017

the product is good, but the installation manual is not detailed enough, especially regarding peripheral lacing and more details could save precious time. Big downside, the manual indicated that the cord would be cut to the right dimensions, which was not the case and it was very complicated to do it with length ratios, moreover the rope tends to fray strongly when cut and it is difficult to stop.

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Bernard C.

Published on 14/12/2017 à 17h42 following a purchase from 09/11/2017

Hello, My net not being rectangular, and the dimensions not being very different two by two, I would have liked markers to be indicated on each side so as not to have to make trials which due to some misfortune undoubtedly forced me to redo it three times before installing the net in the right direction. Best regards

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Joëlle S.

Published on 12/12/2017 à 14h20 following a purchase from 20/11/2017

very good product delivered quickly

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Patrick E.

Published on 05/12/2017 à 17h23 following a purchase from 14/11/2017

good

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Frederic C.

Published on 30/11/2017 à 19h24 following a purchase from 07/11/2017

Good service except for the carrier

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Cécile L.

Published on 30/11/2017 à 15h19 following a purchase from 09/11/2017

Good product, well secured. Our 3-year-old daughter loves it. However, difficult assembly took an afternoon.

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Jean-François B.

Published on 28/11/2017 à 09h54 following a purchase from 04/11/2017

package delivered on the defined day and time.

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Marta Garcia G.

Published on 27/11/2017 à 15h33 following a purchase from 05/11/2017

The product did not match the order. However, what I greatly appreciate is the response and subsequent treatment to untangle the matter

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