France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Very good quality springs, not disappointed with the size, on the contrary the trampoline is just huge! Very simple and easy to assemble, although the instruction manual is not easy to understand. Small downside, the attachments of the safety net are plastic, and in the frost, break easily. But otherwise excellent trampoline, excellent quality!
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Jean Marc D.
Rating: 4 out of 5
following a purchase from 20/11/2016
excellent
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Mikaël P.
Rating: 4 out of 5
following a purchase from 20/11/2016
Hello, I ordered a cushion for my trampoline, it was not indicated that it already had the bungees, so I ordered the bungees at the same time and I ended up with bungees that I don't use. It would be good to specify in the description that the bungees are included.
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Sophie L.
Rating: 4 out of 5
following a purchase from 22/11/2016
fast service and good reception on the phone
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Christophe B.
Rating: 4 out of 5
following a purchase from 02/11/2016
The order arrived quickly and in good condition just one remark: I would have appreciated a reference on the ordered mat because I had a doubt for a moment that it was not the right one. I had to overlap it with the current one to validate. Otherwise nothing to report.
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Marc D.
Rating: 3 out of 5
following a purchase from 13/11/2016
A consistently satisfactory order processing quality at France Trampoline. However, exorbitant shipping costs considering the order of spare parts themselves (*** euros for *** euros of parts!!!). And the choice of a carrier that only offers delivery times during the day (so you can't work) or *** euros extra if you miss the appointment. The Colissimo option might be worth considering...
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Response from France Trampoline
Hello Madam, we thank you for your positive feedback on the processing of your order and also its fast delivery. This is indeed included in the shipping costs. That is why they are high to allow for a quality of service and seriousness that you validate. The delivery person also needs to work during the day; otherwise, shipping costs would be even higher. However, you could have had it delivered to your workplace, a family member, or a neighbor available. We remain at your disposal. The France Trampoline team.
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Michel V.
Rating: 4 out of 5
following a purchase from 10/11/2016
Your collaborator was very helpful for my purchase, and the package arrived on time. One small piece of advice, the packaging box should be sturdier and better 'taped'... Arrived slightly damaged, but product intact..
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Erwann G.
Rating: 3 out of 5
following a purchase from 12/11/2016
Everything is perfect. My only regret concerns the price of the freestyle skis I bought, ***€ for 2 foam squares, it's ridiculous...
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Response from France Trampoline
Hello Sir, we have taken your regret regarding the purchased item into account. If you wish, you have 14 days to return the item in new condition. However, we would like to remind you that this item does not exist elsewhere at such a price (less than 80 euros) in France and Europe! The closest item is made for ski professionals who want to train on a trampoline but it tripled or quadrupled our price. We hope you will still use this sports accessory. The France Trampoline team.
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Anne Z.
Rating: 4 out of 5
following a purchase from 06/11/2016
Delivery a bit long (more than a week) but very good packaging, well-protected material.
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Geoffrey P.
Rating: 4 out of 5
following a purchase from 09/11/2016
Delivery ok Easy to use website
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Daniel R.
Rating: 3 out of 5
following a purchase from 10/11/2016
Fast delivery, well-packaged product
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Alexandre M.
Rating: 2 out of 5
following a purchase from 24/10/2016
I ordered a protective net to replace the one from an old model. The type of protection had changed and I had to buy a more expensive model: limited satisfaction. As a gift, I was given support bars... For the delivery, I had to wait 3 weeks. Since then, I have dismantled my trampoline for winter and I haven't dared to open the package = surprise this spring! Will it fit?
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Response from France Trampoline
Hello Sir, we have taken your feedback into account and we apologize for the inconvenience felt. After verification, we found no trace of an exchange regarding your order. You ordered a protective net with posts for a JumpUp 390 trampoline. The delivery tracking indicates that it was made within 3 days by the carrier with an appointment. We just left you a voicemail so that we can get more information and better assist you when reassembling your trampoline in spring 2017. Please know that we remain at your disposal at 05 56 36 04 62 from Monday to Friday. Sincere regards, The France Trampoline team.
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Paul M.
Rating: 4 out of 5
following a purchase from 07/11/2016
Good product that matches the description well. However, there are rough edges that can be dangerous located on the welds.
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Marcela D.
Rating: 4 out of 5
following a purchase from 06/11/2016
Good service, attentive.
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Gaelle C.
Rating: 4 out of 5
following a purchase from 06/11/2016
Fast shipping but problem with the delivery person who did not respect the agreed times which delayed the delivery by a week and forced me to stay home for 2 half days waiting for him.
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Sylvain P.
Rating: 4 out of 5
following a purchase from 05/11/2016
Top.
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Cedric H.
Rating: 4 out of 5
following a purchase from 01/11/2016
Delivery by appointment imposed, and any proposed day is always the same time. This was quite complicated.
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Jacqueline J.
Rating: 4 out of 5
following a purchase from 03/11/2016
Good.
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Jacqueline J.
Rating: 4 out of 5
following a purchase from 03/11/2016
Good.
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Jonas Z.
Rating: 3 out of 5
following a purchase from 08/11/2016
Include a plan on how to assemble it. I have 8 ropes for 3 nets???
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Response from France Trampoline
You will receive assembly instructions via email for your residential nets.
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Didier F.
Rating: 4 out of 5
following a purchase from 03/11/2016
It seems premature to give an evaluation to a product used only for a few months. I need to give the reason for the 4 stars: 3 fixing hooks broke...
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Fabiola B.
Rating: 4 out of 5
following a purchase from 26/10/2016
The product is perfect in packaging and easy to assemble. Very valid. Shipping needs improvement. In my opinion, too many steps before being delivered.
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Harry G.
Rating: 4 out of 5
following a purchase from 29/10/2016
no problem
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Stevan N.
Rating: 4 out of 5
following a purchase from 02/06/2016
Quality product. Good phone service with rapid/good answers.
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Frédéric G.
Rating: 3 out of 5
following a purchase from 24/10/2016
Very good quality tarp, perfect dimensions. The problem is the plastic attachments: they all broke with a simple pressure between two fingers!!! We couldn't even install them! We had to manage with makeshift means to attach the tarp... Really a shame for the price!
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Response from France Trampoline
Hello Sir, we have taken your feedback into account and we apologize for the inconvenience suffered. The hooks must have been damaged during transport. We ask you to believe that this is exceptional. One of our advisors will contact you to find a solution if necessary as it seems you have addressed this problem yourself. We renew our apologies. The France Trampoline team.
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Sandrine G.
Rating: 4 out of 5
following a purchase from 24/10/2016
Everything is correct except for the bottom attachment hooks of the net which broke when we installed them. The quality of these hooks is very disappointing as we are quite cautious and not used to having damaged material.
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Claire P.
Rating: 4 out of 5
following a purchase from 24/10/2016
Great, but 2 attachments to close the net have already broken
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Sébastien R.
Rating: 4 out of 5
following a purchase from 01/09/2016
A small unforeseen event caused the delivery not to happen on time... nothing important, but as time went by, I suspected that the delivery would not take place on D-Day...
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Claude G.
Rating: 2 out of 5
following a purchase from 29/09/2016
Please refer to my email today regarding several defective materials on a trampoline that was just purchased for 874.90€ five weeks ago. Your advertising is well done, your commitments enticing, let's see if the warranty is taken into account and if the customer service is effective and up to these commitments. Best regards, ***
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Response from France Trampoline
Hello Sir, we have taken your email into account as soon as we arrived at the office yesterday. We apologize for the inconvenience encountered with the protective net and the broken carabiners. We have sent a steel hook at 11 am so that this does not happen again. You should receive them by mail very quickly. We renew our apologies for the issue encountered and remain at your disposal. The France Trampoline team.
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Alexandre R.
Rating: 4 out of 5
following a purchase from 21/10/2016
Experience facilitated by the ordering interface. Fast delivery. Product complies with our expectations. I recommend this site.
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Heidi P.
Rating: 4 out of 5
following a purchase from 19/10/2016
Good quality, correct delivery time.
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Max B.
Rating: 4 out of 5
following a purchase from 01/10/2016
CORRECT SERVICE
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Patrick C.
Rating: 3 out of 5
following a purchase from 16/10/2016
Very nice trampoline but all the door closing carabiners were broken, what a shame. Because the trampoline provides bounce, fast and serious delivery.
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Response from France Trampoline
Hello Mrs. Charbal, we apologize for the inconvenience caused. The hooks must have broken during transport. As discussed over the phone, we will send you new carabiners by mail to replace the ones that need changing. We renew our apologies and remain at your disposal. The France Trampoline team.
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Laurent M.
Rating: 4 out of 5
following a purchase from 11/09/2016
Very satisfied with the availability of the sales advisors. However, I regret not having received a commercial gesture following the waiting time for the anchoring kit which prevented us from installing the trampoline this year. Best regards
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Ana Maria S.
Rating: 4 out of 5
following a purchase from 10/10/2016
telephone attention was very helpful, quick delivery, no incidents,
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Svend S.
Rating: 4 out of 5
following a purchase from 29/09/2016
I am happy with the product and the service. The staff is competent and responsive, things were well explained to me. As for the customer service, same welcome and same responsiveness. This is what the customer is looking for: product quality, staff advice, and reliable customer service.
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Gwenole H.
Rating: 4 out of 5
following a purchase from 19/08/2016
+1 customer service (responsive to questions asked, product being restocked)
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Vincent B.
Rating: 4 out of 5
following a purchase from 13/10/2016
Good product that meets my expectations, delivered on time and well packaged.
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Laura L.
Rating: 4 out of 5
following a purchase from 16/08/2016
Good service! We were delivered a larger trampoline at the same price because the delivery could not be made for a long time. We were then asked if we preferred to wait or have another one right away. I found that very professional. However, the delivery person was mediocre. He left us to take everything out of the truck without any help from him. It's the first time I've seen that as we have already had several things delivered.
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Stéphanie C.
Rating: 3 out of 5
following a purchase from 13/10/2016
The packaging is really basic and slightly damaged.
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Response from France Trampoline
Hello Madam, we thank you for your feedback. At the time of delivery, if you find that the parts of the package are damaged, you have the right to refuse the package. The carrier will return it to us and we will quickly send another order. However, if you accepted it without reporting any reservations, the package arrived in good condition and no complaint is possible with the carrier. France Trampoline remains available if needed but it is necessary, as with any order, to check the condition of the package before receiving it, even if the delivery person is in a hurry. We remain at your disposal. The France Trampoline team.
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