Customer reviews of France Trampoline

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Gilles P.

Rating: 4 out of 5

Published on 03/11/2016 à 13h51 following a purchase from 30/08/2016

Very good.

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Jean Marie B.

Rating: 4 out of 5

Published on 02/11/2016 à 18h23 following a purchase from 11/10/2016

the delivery is perfect: sms info super! done within the announced hour, package in perfect condition delivered in the yard! Assembly not obvious... in fact, you need to take the time to read the entire brochure to avoid having to disassemble... after reading instructions at the end of explanations... Out of 48 springs, 47 ok ... but the 48th was from another series!!! Delivery of the 48th spring 3 days later by post!

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Antony T.

Rating: 4 out of 5

Published on 01/11/2016 à 22h48 following a purchase from 08/10/2016

good product

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Caroline D.

Rating: 3 out of 5

Published on 01/11/2016 à 16h14 following a purchase from 11/10/2016

No problems with the order, good order tracking, super trampoline. But tedious delivery! How can a company still ask you to be present from 9 am to 5 pm! To arrive with a supposedly too big truck and have to come with my own vehicle to load and pick up my trampoline at the street entrance, with my 14-month-old son. I accepted for fear of being charged for a redelivery.

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Response from France Trampoline Published on 13/10/2016

Hello Madam, We thank you for your feedback and we are pleased to see that the Ovalie 490 trampoline fully satisfies you. Regarding the carrier, he must indeed come with a large truck in order to deliver correctly and if the delivery address is not accessible for maneuvering with such a vehicle, he prefers to ask for your help rather than return another day. We are aware that this is not always ideal but it is the best we can do to satisfy your children. We remain at your disposal for any further information. The France Trampoline team.

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Fabrice P.

Rating: 4 out of 5

Published on 01/11/2016 à 15h33 following a purchase from 07/10/2016

Good quality trampoline (much better than what you find in some sports stores). Assembly is not too complicated if there are several people. Let's see over time now! I recommend

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Christophe D.

Rating: 4 out of 5

Published on 31/10/2016 à 18h45 following a purchase from 11/10/2016

Hello, we had already made a previous purchase (family hammock) and this hammock seat gives us complete satisfaction. Very good quality, beautiful finish. The only downside concerns the delivery. Initially planned by carrier (which seemed to justify the transport cost) with appointment scheduling according to the sales site but ultimately delivery by post...

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Gregory D.

Rating: 4 out of 5

Published on 31/10/2016 à 11h39 following a purchase from 08/10/2016

order conforms to the announcement and delivery within 72 hours.

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David L.

Rating: 4 out of 5

Published on 31/10/2016 à 09h48 following a purchase from 09/10/2016

5/5 for the trampoline. Trampoline with a very good bounce. Feet' ends that also cushion and therefore very quiet to use. 0/5 for the packaging: however, the packaging really leaves something to be desired... packed in a box too small despite the addition of a protective film, you could see through!

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Francisco L.

Rating: 3 out of 5

Published on 30/10/2016 à 09h25 following a purchase from 08/10/2016

The material was missing grip rubber for the tube, but everything else was fine.

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Jacques C.

Rating: 4 out of 5

Published on 25/10/2016 à 18h52 following a purchase from 01/10/2016

a quantity error quickly corrected by an additional shipment. Company still very serious. I recommend

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Bruno L.

Rating: 3 out of 5

Published on 25/10/2016 à 11h34 following a purchase from 04/08/2016

Absence of nuts in the kit sent (also missing 3 elastic straps for holding the mats, in the process of being resent)

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Cécile M.

Rating: 4 out of 5

Published on 18/10/2016 à 17h49 following a purchase from 26/09/2016

good value for money.

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- L.

Rating: 4 out of 5

Published on 16/10/2016 à 18h41 following a purchase from 26/09/2016

I had asked to be careful because all the mats were tearing in the same place along the entire length, by phone, I was told that you would make it a little longer and wider, but the measurement is the same, so I assume I will have the same tears again. Best regards ***

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Michel G.

Rating: 4 out of 5

Published on 14/10/2016 à 10h14 following a purchase from 22/09/2016

I am still waiting for the anchoring kit. Best regards

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Anne-sophie F.

Rating: 4 out of 5

Published on 13/10/2016 à 14h10 following a purchase from 03/09/2016

Fast delivery, good quality product

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Pierre S.

Rating: 3 out of 5

Published on 11/10/2016 à 17h28 following a purchase from 18/09/2016

Punctual and fast transport, but transport cost too high. For long-time customers like me, transport should be free. The tarp is satisfactory.

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Eric C.

Rating: 4 out of 5

Published on 09/10/2016 à 18h47 following a purchase from 16/09/2016

Very good responsiveness of the service

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Stephane W.

Rating: 4 out of 5

Published on 09/10/2016 à 08h37 following a purchase from 17/09/2016

fast and serious service

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Franck L.

Rating: 4 out of 5

Published on 06/10/2016 à 18h39 following a purchase from 13/09/2016

Of course, the telephone reception was good, less so with the delivery person, who came without calling (which was agreed upon) and was surprised that no one was there.

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Jean-louis L.

Rating: 4 out of 5

Published on 05/10/2016 à 08h28 following a purchase from 14/09/2016

Nothing to report

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Micaela D.

Rating: 4 out of 5

Published on 04/10/2016 à 10h17 following a purchase from 09/09/2016

Yes, I was satisfied with the item, a bit less with the delivery not being punctual regarding the time slot without notice. Also, I would suggest providing a professional assembly service as an option.

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Frederic I.

Rating: 4 out of 5

Published on 03/10/2016 à 11h37 following a purchase from 10/09/2016

Package received in good condition within a few days. Almost perfect as I am still waiting for the fixing kit.

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Francois A.

Rating: 4 out of 5

Published on 03/10/2016 à 10h53 following a purchase from 01/09/2016

Very good; reminder to ensure the correct order. Nothing to complain about.

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Michaël S.

Rating: 3 out of 5

Published on 02/10/2016 à 15h15 following a purchase from 11/09/2016

Product received not conforming to the order (diameter error), however, the after-sales service was responsive and sent the correct product quickly.

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Response from France Trampoline Published on 15/09/2016

Hello Madam, Thank you for your comment and indeed, after verification, our preparation service had sent 4 foam tubes of the wrong diameter and we apologize again for this. As you have noticed, the return was indeed very quick and we thank you for noting it in your comment. We remain at your disposal if necessary. The France Trampoline team.

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Jocelyn T.

Rating: 4 out of 5

Published on 29/09/2016 à 20h35 following a purchase from 07/09/2016

Very good product. Just a delay in delivery due to the carrier. Good commercial follow-up from France Trampoline during this issue.

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Duthen G.

Rating: 4 out of 5

Published on 29/09/2016 à 15h24 following a purchase from 31/08/2016

Product conforms to the description and delivered on time. For assembly, I recommend watching the very well-made video tutorials, the paper assembly guide is less clear. The trampoline seems to be of good quality. To see in the long term but it already brings happiness to the family!

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Lemaire A.

Rating: 4 out of 5

Published on 29/09/2016 à 13h33 following a purchase from 07/09/2016

Whether by phone or email, you were efficient and quick for the delivery, no problem assembling the trampoline, no worries.

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Matthieu C.

Rating: 3 out of 5

Published on 29/09/2016 à 12h57 following a purchase from 06/09/2016

The delivery of the material was quick: 4 days. Previously, the seller was able to inform us well over the phone, reassure us, and give us simple instructions upon receipt. However, the anchoring sheets are missing from my package: this is the reason for 3 stars instead of 5.

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Response from France Trampoline Published on 10/09/2016

Hello, we have taken your feedback into account. The fixing kit will soon be available and as indicated at the time of the order, it will be sent to you as soon as it is available and at no additional cost! We regret to see that this gesture does not fully satisfy you. We take note of it. We remain at your disposal and thank you for your patience. The France Trampoline team.

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Rene P.

Rating: 4 out of 5

Published on 29/09/2016 à 08h54 following a purchase from 29/08/2016

very satisfied

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Severine D.

Rating: 4 out of 5

Published on 28/09/2016 à 18h49 following a purchase from 08/09/2016

Very good. No problems with the order.

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David S.

Rating: 4 out of 5

Published on 28/09/2016 à 17h25 following a purchase from 05/09/2016

Simplicity in assembly, beautiful quality, appropriate safety, I am perfectly satisfied. The only small problem is that the spring protection cover slips during the use of the trampoline.

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Stephane Q.

Rating: 4 out of 5

Published on 28/09/2016 à 12h43 following a purchase from 05/09/2016

net conforms to my expectations

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Jaume F.

Rating: 4 out of 5

Published on 27/09/2016 à 21h51 following a purchase from 22/08/2016

The trampoline is perfect, we set it up in a few hours and it seems very sturdy. Just one downside, the protective cover broke at the first use.

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Eric C.

Rating: 4 out of 5

Published on 27/09/2016 à 17h25 following a purchase from 03/09/2016

A fast delivery, and a perfectly adapted product, easy to set up

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Bernard V.

Rating: 4 out of 5

Published on 27/09/2016 à 12h56 following a purchase from 01/09/2016

Nothing to complain about, good service

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Lancine K.

Rating: 4 out of 5

Published on 27/09/2016 à 10h33 following a purchase from 02/09/2016

satisfied

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Maud G.

Rating: 4 out of 5

Published on 26/09/2016 à 08h38 following a purchase from 03/09/2016

Very good purchase, easy to assemble and the result seems very sturdy.

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Sardan J.

Rating: 4 out of 5

Published on 24/09/2016 à 20h44 following a purchase from 02/09/2016

Serious and reliable company, despite a slight problem with some carabiners, the handling for the replacement of defective parts was quick and efficient.

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Julien P.

Rating: 4 out of 5

Published on 23/09/2016 à 09h23 following a purchase from 22/08/2016

Thank you for the efficiency and service. Team attentive and reassuring. My sons' birthday went well thanks to the speed of delivery. ***

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David L.

Rating: 4 out of 5

Published on 22/09/2016 à 10h27 following a purchase from 01/09/2016

Very good

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