France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
We bought a trampoline and we are very satisfied with this product, it is easy to assemble, the quality of the materials is impeccable, I recommend it. The delivery was fast... my daughter and we are all happy. 👇😄
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Didier H.
Rating: 4 out of 5
following a purchase from 22/05/2016
Good order tracking. Call before delivery to confirm dimensions.
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Patricia G.
Rating: 3 out of 5
following a purchase from 19/05/2016
Delivery very good, fast, product, too bad the closing system is not a zipper as it is not practical for small ones and a bit dangerous.
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Response from France Trampoline
Hello Madam, Sir, We have taken your comments regarding the Access 180 trampoline into account. We are surprised by your remark regarding the safety net. We do mention in the texts that the net of the ACCESS trampoline does not have a zipper. This is also visible in the photos present on the website. The zipper is only present on the Jump'Up range. We apologize for the inconvenience and wish you good use of the trampoline. The France Trampoline team.
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Yann S.
Rating: 4 out of 5
following a purchase from 20/05/2016
Products conform to the description. No issues but shipping costs are VERY high just to put the folded products in a box!!
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Patrice P.
Rating: 4 out of 5
following a purchase from 19/05/2016
Important in our eyes / Good email follow-up on the question asked at purchase.
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Stéphanie L.
Rating: 4 out of 5
following a purchase from 15/05/2016
speed and quality of shipping. The trampoline seems very solid and of good quality.
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Fabrice E.
Rating: 4 out of 5
following a purchase from 20/05/2016
Very good "Trampoline Jump'Up 250 with net" for my child + very good quality + ease of assembly (even alone)... Thanks to that, the fabric is resistant up to 120kg, I can even accompany my son to show him the right moves, which is not the case with all other manufacturers of this type of trampoline. (be careful not to jump with 2 at the same time on the fabric, as there is a risk of collision!) 2 downsides: - during my delivery, the transport was carried out via 2 different carriers, which lengthens the delivery time. - also, the box where the spring protection cushion is stored was damaged, and thus slightly torn...
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Response from France Trampoline
Hello Sir, We are delighted to see that the trampoline you received fully satisfies you. Following our call, please send us photos regarding the protection cushion if you please. We will be able to study your request and normally apply the warranty. We remain at your disposal. The France Trampoline team.
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Nicolas B.
Rating: 4 out of 5
following a purchase from 17/05/2016
good
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Catheleijne V.
Rating: 4 out of 5
following a purchase from 12/05/2016
Fast and good. Good quality.
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Juan Pedro G.
Rating: 4 out of 5
following a purchase from 17/05/2016
I am very glad that they contacted me, we are very happy with both the service and the quality of the trampoline but we never received the ladder we bought, how can we claim it, we don't know if it stayed at the transport company. Thank you very much, best regards.
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Andrea P.
Rating: 4 out of 5
following a purchase from 18/05/2016
EXCELLENT PRODUCTS!
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Jean-Luc D.
Rating: 4 out of 5
following a purchase from 19/05/2016
Delivery on time.
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Chavanon B.
Rating: 4 out of 5
following a purchase from 14/05/2016
good product, good services small problem with the assembly instructions not very precise
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Davy M.
Rating: 4 out of 5
following a purchase from 18/05/2016
Good contact, a quickly resolved error and ultimately satisfied as usual. I bought my trampoline from them and I always go through them for spare parts.
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Xavier L.
Rating: 3 out of 5
following a purchase from 30/04/2016
Late delivery and the manual lacks precision
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Response from France Trampoline
Hello, We have taken your comments into account. The delivery was made 15 days after your order as the ACCESS 180 trampoline was out of stock for 1 week at the time of your order but this was indicated on the product sheet and in the cart in red. We apologize if you did not see this information when placing your order. We remain at your disposal for any further questions regarding your trampoline. The France Trampoline team.
D
Duriez P.
Rating: 4 out of 5
following a purchase from 16/05/2016
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Jean-Francis R.
Rating: 4 out of 5
following a purchase from 17/05/2016
Delivery in just 1 week. Perfect! However, the foam protection over the springs does not hold well. This deserves some thought for improvement.
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Thierry G.
Rating: 4 out of 5
following a purchase from 17/05/2016
well advised for the purchase
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Danielle V.
Rating: 4 out of 5
following a purchase from 17/05/2016
Very good service, but not very easy to choose the trampoline model, thank you.
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Lucette C.
Rating: 4 out of 5
following a purchase from 16/05/2016
Very easy order online. Delivery 4 days later. Appointment made with the delivery person. Satisfied. Meets the commitments of France Trampoline.
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Paola S.
Rating: 4 out of 5
following a purchase from 15/05/2016
one side of the covering is larger than the others so it remains a bit raised. The rest is good and well-structured
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Eva B.
Rating: 4 out of 5
following a purchase from 30/04/2016
Delivery on time, very satisfied with the incomplete product but the problem was resolved quickly.
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Olivier G.
Rating: 4 out of 5
following a purchase from 17/05/2016
It's a shame that shipping costs are not proportional to the order: I paid 13€ while I only needed a few springs... Otherwise very good!
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Ambrogio N.
Rating: 4 out of 5
following a purchase from 16/05/2016
The product meets expectations well, the packaging arrived broken and the carrier did not live up to your service. You can consult the email I sent you. Otherwise, I am satisfied.
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Vincent M.
Rating: 4 out of 5
following a purchase from 13/05/2016
Good quality product.
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Monia M.
Rating: 4 out of 5
following a purchase from 17/05/2016
Delivery within the announced deadlines.
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Lucia C.
Rating: 4 out of 5
following a purchase from 18/05/2016
Fast and excellent product
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Vincent R.
Rating: 4 out of 5
following a purchase from 16/05/2016
fast. solid. we will see the wear over time.
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Laura C.
Rating: 4 out of 5
following a purchase from 14/05/2016
I am very satisfied with the purchased product. The trampoline arrived a few days late, but complete in all its parts.
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Alice F.
Rating: 4 out of 5
following a purchase from 14/05/2016
Very good quality compliant with the description. The only downside is the purchase price, but it is a good investment in my opinion and it's ***!
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Tony Z.
Rating: 4 out of 5
following a purchase from 15/05/2016
Appointment scheduling + delivery OK.
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Nicolas R.
Rating: 4 out of 5
following a purchase from 14/05/2016
Spare parts easy to find and fast shipping. I am generally satisfied.
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Yves O.
Rating: 4 out of 5
following a purchase from 15/05/2016
Very good
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Christophe P.
Rating: 4 out of 5
following a purchase from 08/05/2016
Delivery within the deadlines. Assembly is simple and takes place within the indicated time. Very good jumping quality.
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Florent K.
Rating: 3 out of 5
following a purchase from 11/05/2016
There was an error in the delivered products. I had to call customer service and there the 'small' problem was well managed.
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Response from France Trampoline
Hello, Thank you for your feedback and as you may have noticed, we are very responsive to customer service. We apologize for the inconvenience caused during the first delivery. We did everything possible to deliver the correct item as a replacement within a few hours. We remain at your disposal if needed. The France Trampoline team.
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Huss P.
Rating: 4 out of 5
following a purchase from 11/05/2016
The delivery times were respected, but the boxes were damaged without the material being affected. For assembly, it is necessary to be two; otherwise, it’s a hassle, otherwise good material to recommend.
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Response from France Trampoline
Hello, we do indeed recommend having 2 people to assemble the trampoline, as stated in the leisure trampoline assembly guide. Sometimes, skilled DIYers manage to assemble it alone, but it is easier with 2 people. The France Trampoline team.
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Pascal R.
Rating: 4 out of 5
following a purchase from 10/05/2016
Good service and fast delivery.
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Gerard C.
Rating: 4 out of 5
following a purchase from 10/05/2016
good
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Diane N.
Rating: 2 out of 5
following a purchase from 12/05/2016
Big delivery problems. Delivery canceled 2 times in a row on the day of
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Response from France Trampoline
Hello Madam, We were not informed of this delivery problem. We are requesting justification from the carrier so that this does not happen again. Indeed, once the delivery is fixed for a day and a 2-hour time slot, the DPD carrier now respects the delivery time. We are surprised by such an inconvenience and we remain at your disposal. The France Trampoline team.
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Mélanie D.
Rating: 4 out of 5
following a purchase from 10/05/2016
Trampoline *** Assembly quite easy with 2 people. The children (and also the adults!) are starting to get their bearings. The product seems to be of good quality.
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