Customer reviews of France Trampoline

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Jean-michel G.

Rating: 4 out of 5

Published on 02/06/2016 à 09h55 following a purchase from 11/05/2016

The only negative point, the shipping costs are too high.

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Angelique M.

Rating: 4 out of 5

Published on 02/06/2016 à 09h38 following a purchase from 11/05/2016

Very good, except the cushion attachments that broke. Be careful not to hook them with the net attachment underneath but around the circular tube of the trampoline. I have warned and hope for a replacement delivery of the elastics???????? I am still waiting. Otherwise, the edge of the cushion rises and reveals the trampoline tube, probably due to the net. There would probably be a need for additional cushion attachments. Otherwise, excellent product. Excellent sturdiness when my daughters jump on it, nothing moves. Well done to France Trampoline.

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Jean-charles J.

Rating: 4 out of 5

Published on 02/06/2016 à 09h37 following a purchase from 11/05/2016

Product conforms to the order, delivery time respected. Good quality product, easy to assemble.

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Yves K.

Rating: 4 out of 5

Published on 29/05/2016 à 16h48 following a purchase from 10/12/2015

Perfect delivery conditions. Quality material. Clear instructions. User safety is prioritized. Note, assembly requires two people and some handyman skills.

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Iga Anna G.

Rating: 4 out of 5

Published on 27/05/2016 à 15h17 following a purchase from 03/05/2016

Everything excellent, the lady on the phone was very kind, the only flaw was the courier! He delivered a completely broken package, hastily, I accepted with reservation (thank goodness) and shortly after I checked the product and indeed the bags of springs were open and one spring was missing. I called the courier back to check on his van but he cut me off and said he would call me back....but I never heard from him again. Fortunately, the company is serious and sent me the springs as soon as I explained the problem without even arguing. So I would say a serious and reliable company, the trampoline I purchased is fantastic.

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Eric M.

Rating: 4 out of 5

Published on 24/05/2016 à 08h45 following a purchase from 02/05/2016

I am very satisfied with the product, which is undoubtedly of quality, not to be compared at all with other similar ones that are definitely of lower quality, very easy to assemble, if I have to make a small criticism I think that in the complete package given the cost including the ladder would have offered a complete product.

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Le Roc C.

Rating: 4 out of 5

Published on 23/05/2016 à 19h23 following a purchase from 26/04/2016

Delivery on time, good technical advice over the phone without waiting. The quality seems to be there. The only downside is the receipt of the check to validate the order is not very commercial.

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Associazione C.

Rating: 4 out of 5

Published on 23/05/2016 à 08h57 following a purchase from 03/05/2016

Very good and professional, thank you

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Edouard K.

Rating: 3 out of 5

Published on 22/05/2016 à 17h58 following a purchase from 01/05/2016

I am satisfied with the purchase of the trampoline. However, the assembly manual is really not up to par. I spent 2 days assembling it. You can take inspiration from the assembly drawings at *** where everything is explained from A to Z.

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Response from France Trampoline Published on 03/05/2016

Hello, we have taken your feedback into account and will contact you to understand which points you were missing information on. We also have assembly videos on our YouTube channel if you need more visuals for the assembly. We remain at your disposal from Monday to Friday. The France Trampoline team.

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Julien R.

Rating: 3 out of 5

Published on 06/05/2016 à 10h11 following a purchase from 15/04/2016

Hello, fast and careful shipping but did not receive the right color of the hammock. Ordered a Mexican in canary color. Received a white one. But now it is open and comfortable anyway.

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Response from France Trampoline Published on 18/04/2016

Hello, we are pleased to see that the hammock received still meets your expectations and is perfectly installed at your place. Regarding the received color, we have reported the information and corrected the bug on our site to prevent this from happening again. Additionally, we had mentioned exchanging the received hammock for the selected color within a few days or a commercial discount, and it is the latter solution that you wished to retain. The refund has been processed by our accounting department and should appear quickly in your bank account. We remain at your disposal if needed. The France Trampoline team.

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Claude D.

Rating: 4 out of 5

Published on 26/04/2016 à 11h55 following a purchase from 06/04/2016

I placed my order by phone because choosing a spring on the site was complicated (very important choice). There was a quantity error at delivery but after claiming, the balance arrived quickly and without shipping costs. Excellent phone contact.

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M.mitton C.

Rating: 4 out of 5

Published on 25/04/2016 à 16h23 following a purchase from 04/04/2016

For now, good product corresponding to the expectations of our young clients. The after-sales service responded to our expectations and our sales representative answered all our questions and requests effectively.

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Ezio C.

Rating: 4 out of 5

Published on 06/04/2016 à 18h59 following a purchase from 09/03/2016

The transport could be improved. The box was open.

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Fabienne L.

Rating: 4 out of 5

Published on 02/04/2016 à 14h48 following a purchase from 19/12/2015

Good advice, good quality, meets expectations.

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Jean Pierre F.

Rating: 4 out of 5

Published on 02/04/2016 à 14h38 following a purchase from 04/12/2015

This trampoline is very good but the installation instructions are insufficient, the included clamps are not suitable at all, you practically need professional equipment.

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Response from France Trampoline Published on 05/12/2015

Hello, we thank you for your feedback and your complete satisfaction with the trampoline. If you find that the provided clamp is not sufficient to compress the T-junctions, you could use a standard adjustable wrench to have a bit more force. We want to reassure you that this material is available in regular hardware stores or GS. Sincerely, The France Trampoline team.

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Guillaume B.

Rating: 4 out of 5

Published on 01/04/2016 à 11h48 following a purchase from 10/03/2016

Everything went well with the delivery.

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Cedric P.

Rating: 4 out of 5

Published on 30/03/2016 à 20h13 following a purchase from 08/12/2015

Good

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Matthieu B.

Rating: 4 out of 5

Published on 28/03/2016 à 14h58 following a purchase from 22/02/2016

very good product. Simple assembly in 2 hours

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Arnaud M.

Rating: 4 out of 5

Published on 28/03/2016 à 12h40 following a purchase from 19/12/2015

satisfied

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Crystel B.

Rating: 4 out of 5

Published on 27/03/2016 à 20h31 following a purchase from 06/02/2016

Order conforms to our expectations. However, the delivery did not happen at the announced time.

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Lionel R.

Rating: 4 out of 5

Published on 27/03/2016 à 14h59 following a purchase from 09/12/2015

Timely and serious delivery. Product conforms without any problems. Simple and quick assembly of the trampoline. Despite the winter, the children have already played a lot.

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Christian M.

Rating: 4 out of 5

Published on 27/03/2016 à 10h31 following a purchase from 08/12/2015

very good service the children, grandchildren and even we are very satisfied with the trampoline

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Nadine J.

Rating: 4 out of 5

Published on 26/03/2016 à 19h47 following a purchase from 17/01/2016

well received

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Didier T.

Rating: 4 out of 5

Published on 26/03/2016 à 13h42 following a purchase from 28/01/2016

Fast delivery. Robust and quality material that remains to be tested against the test of time.

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Hervé L.

Rating: 4 out of 5

Published on 25/03/2016 à 13h46 following a purchase from 06/12/2015

Fast delivery, product conforms to the order

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Olivier C.

Rating: 3 out of 5

Published on 24/03/2016 à 22h18 following a purchase from 17/02/2016

The safety net fasteners shattered (for 6 of them) within the first few days of use...

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Response from France Trampoline Published on 19/02/2016

Hello Madam, We have taken your comment into account and we apologize. A technician will contact you by phone to check the installation of your safety net with you so that this does not happen again. And, we will send you new hooks very quickly. We apologize for this inconvenience and remain at your disposal. The France Trampoline team.

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Karine L.

Rating: 4 out of 5

Published on 24/03/2016 à 21h58 following a purchase from 02/01/2016

Product quite easy to assemble. Seems to be of very good quality. Protection everywhere... Too bad we can't have the UV cover for the oval shape. Delivery was perfect

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Marie Renée S.

Rating: 4 out of 5

Published on 24/03/2016 à 21h29 following a purchase from 09/12/2015

delivery on time even for Christmas, good quality some assembly difficulties it's better to have several people but apart from that everything is ok

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Magali L.

Rating: 4 out of 5

Published on 24/03/2016 à 20h19 following a purchase from 02/12/2015

very good quality but little feedback for now as we have not assembled it for long. The assembly is not simple despite the instructions. Plan to be 2

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Guillaume B.

Rating: 4 out of 5

Published on 24/03/2016 à 18h35 following a purchase from 15/12/2015

I received all the items as announced. However, I am very disappointed with the quality of the trampoline whose springs break almost daily to the point that I can no longer use it. I still have 2 broken springs, even after repairing the others. I weigh 68kg and I practice every day for 10 minutes doing jumps of 15cm maximum, jumping in the middle of the trampoline... I am very surprised by this failure. What can I do?

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Veronique J.

Rating: 4 out of 5

Published on 24/03/2016 à 17h23 following a purchase from 14/12/2015

quick handling of the order, fast delivery, excellent quality product. However, a cover was ordered at the same time as the trampoline, and 3 months later it still hasn't arrived!

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Response from France Trampoline Published on 16/12/2015

Hello Sir, we apologize for the delay in delivery for your cleaning cover. We have experienced a delay in our stock entry on these items and we will send it to you next week after verification. Please feel free to contact us by phone at 05 56 36 04 62 if you would like more details about the delivery. We are available from Monday to Friday from 9am to 6:15pm currently. The France Trampoline team.

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Justine M.

Rating: 4 out of 5

Published on 24/03/2016 à 16h26 following a purchase from 15/01/2016

Everything went well. Trampoline with very good finishes

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Philippe D.

Rating: 4 out of 5

Published on 24/03/2016 à 15h44 following a purchase from 21/12/2015

We had a bit of trouble finishing the assembly of the upper circle of the trampoline with the instructions provided, but consulting the website was very explicit and clear.

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Thomas D.

Rating: 4 out of 5

Published on 24/03/2016 à 15h12 following a purchase from 11/01/2016

All good, nothing to say

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Gregory P.

Rating: 4 out of 5

Published on 24/03/2016 à 13h39 following a purchase from 15/12/2015

nothing to report good trampoline. small problem with the box cracked and repaired with tape. so had to check everything.

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Florence F.

Rating: 4 out of 5

Published on 24/03/2016 à 12h58 following a purchase from 16/12/2015

Beautiful material and appreciated payment in installments. Just one thing: the title of the withdrawals is strange, the amount of the withdrawals following the first one is not mentioned.

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Emmanuel C.

Rating: 4 out of 5

Published on 24/03/2016 à 12h24 following a purchase from 17/12/2015

Fast delivery, quality product. I do not regret my purchase!

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Flo O.

Rating: 4 out of 5

Published on 24/03/2016 à 11h58 following a purchase from 15/12/2015

we are very happy with our trampoline

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Véronique M.

Rating: 4 out of 5

Published on 24/03/2016 à 11h45 following a purchase from 27/01/2016

Very good site, French product of very good finish, good customer service, very fast delivery. I recommend this site and its services.

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Jean-louis S.

Rating: 4 out of 5

Published on 24/03/2016 à 10h42 following a purchase from 29/02/2016

product conforms to good quality

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