Customer reviews of France Trampoline

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Clothilde B.

Rating: 4 out of 5

Published on 21/12/2023 à 09h39 following a purchase from 29/11/2023

A very good product despite a more difficult assembly than expected.

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Pierre B.

Rating: 4 out of 5

Published on 18/12/2023 à 10h10 following a purchase from 24/11/2023

Helpful driver.

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Laure L.

Rating: 4 out of 5

Published on 13/12/2023 à 12h29 following a purchase from 20/11/2023

Smooth order

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Jean Marie P.

Rating: 4 out of 5

Published on 11/12/2023 à 17h21 following a purchase from 15/11/2023

very good

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Cédric L.

Rating: 3 out of 5

Published on 07/12/2023 à 12h11 following a purchase from 17/11/2023

I wear size 44.5, and my toes stick out excessively, to the point where even flat I have to start my balance on my heels. The material is of good quality.

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Thérèse P.

Rating: 4 out of 5

Published on 06/12/2023 à 09h36 following a purchase from 16/11/2023

The order went well, despite a delay from the logistics provider, I had to contact the company France Trampoline to check on the delivery delay as well as the company DPD which was handling the connection.

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Andy S.

Rating: 4 out of 5

Published on 04/12/2023 à 21h46 following a purchase from 12/11/2023

The product is of lower quality than the initial purchase unfortunately

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Noelle D.

Rating: 4 out of 5

Published on 04/12/2023 à 16h50 following a purchase from 12/11/2023

purchase slake ninja and trampoline

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Jean-paul L.

Rating: 4 out of 5

Published on 04/12/2023 à 12h14 following a purchase from 12/11/2023

Perfect

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Romain S.

Rating: 2 out of 5

Published on 30/11/2023 à 14h49 following a purchase from 09/11/2023

Impossible to set up the poles without modifying the system.

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Response from France Trampoline Published on 11/11/2023

Hello, Thank you for your comment and we are sorry that you encountered issues with the assembly. As we explained to you by email, we noticed that you did not place the joints inside the pole but outside. Therefore, you do not need to modify the system but only to place the joints inside. Best regards, The France Trampoline team

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Véronique C.

Rating: 4 out of 5

Published on 28/11/2023 à 16h21 following a purchase from 03/11/2023

Too bad we can't choose the fun ball

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Joseph G.

Rating: 4 out of 5

Published on 20/11/2023 à 20h23 following a purchase from 30/10/2023

The product seems to be of good quality, the size fits perfectly (4.30m), with drainage holes for rainwater, which I have been looking for for some time. The installation is simple and the attachment system is also effective. The small downside I would mention about this product is the number of retaining elastics, which is 8 and too spaced out for such a large diameter; 12 would have been more suitable for better stability in case of wind. The tarp tends to move and needs to be frequently repositioned on the trampoline, too bad!

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Michele G.

Rating: 4 out of 5

Published on 13/11/2023 à 21h45 following a purchase from 23/10/2023

Order received quickly but we could not set up the jumping mat and safety net due to bad weather. We hope the sizes will be OK

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Annick P.

Rating: 4 out of 5

Published on 08/11/2023 à 20h36 following a purchase from 15/10/2023

a bit disappointed by the delivery, the box was torn causing some damage to the foam. For the rest of the material, no problem.

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Christian M.

Rating: 4 out of 5

Published on 08/11/2023 à 19h57 following a purchase from 18/10/2023

Perfect quality, delivery time.....

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Rosa María D.

Rating: 3 out of 5

Published on 02/11/2023 à 09h17 following a purchase from 06/10/2023

Well, I don't know if we misunderstood or what really happened, but I didn't pay for express shipping and it arrived the same day they said it would with express shipping. It didn't arrive on the day I needed it.

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Pascal N.

Rating: 4 out of 5

Published on 01/11/2023 à 20h42 following a purchase from 11/10/2023

The delivery was postponed 3 times, and delivered to a relay point and not at home, lack of drivers.

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Fabienne B.

Rating: 3 out of 5

Published on 30/10/2023 à 12h59 following a purchase from 03/06/2020

very fast shipping and reception ... But it is really a shame that the 2 m foam protections are folded in a small box of 55 X 35 cm, which means they are all bent or almost twisted! a more suitable packaging would have been better and I hope it will relax once installed...

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Chantal B.

Rating: 4 out of 5

Published on 23/10/2023 à 14h29 following a purchase from 29/09/2023

Very responsive order

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Ulrich L.

Rating: 4 out of 5

Published on 22/10/2023 à 13h37 following a purchase from 09/09/2023

The net also works for a *** trampoline with the appropriate diameter (ours is 330cm). I was initially a bit skeptical about whether they are compatible, but it works. The assembly requires some strength because the fiberglass rods are not particularly easy to thread at the top, but you can manage it. One star deduction because it is really a bit expensive, and the supplied rubber hooks for securing at the bottom are not usable. We use cable ties instead. That works better. (This was also the case with the *** trampoline)

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Bertrand T.

Rating: 4 out of 5

Published on 18/10/2023 à 21h35 following a purchase from 28/09/2023

Satisfied with your after-sales service. They are top-notch.

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Jean-michel C.

Rating: 4 out of 5

Published on 18/10/2023 à 15h58 following a purchase from 27/09/2023

Very good

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Katia D.

Rating: 4 out of 5

Published on 18/10/2023 à 09h55 following a purchase from 28/09/2023

Complete pack and good value for money, but the descriptions of the contents are brief. It is not specified that there are protections for the trees, but they are only 1m each. And the slack at the top is difficult to tighten because the rope is doubled to be able to attach the accessories.

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Gérard G.

Rating: 4 out of 5

Published on 16/10/2023 à 15h17 following a purchase from 19/09/2023

Good manufacturing quality, impression of solidity of the different accessories.

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Hervé E.

Rating: 3 out of 5

Published on 16/10/2023 à 08h53 following a purchase from 22/09/2023

Hello, hook problem, design flaw. Problem not resolved. Best regards.

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Response from France Trampoline Published on 25/09/2023

Hello, We have taken your hook problem into account. To resolve this issue, we sent new hooks by mail on Wednesday 11/10. You should receive them in the coming days. If, however, you do not receive them within a reasonable time, do not hesitate to send us a new message, and we will take the necessary measures to resolve this issue. Best regards, The France Trampoline team.

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Philippe B.

Rating: 3 out of 5

Published on 13/10/2023 à 12h41 following a purchase from 13/09/2023

A bit long, more than a week. I ordered and paid for a pack of 20 springs and only received one spring. I called, and they told me they would send the box, and I still haven't received anything 15 days later. What to do?

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Response from France Trampoline Published on 14/09/2023

Hello Sir, We apologize for the preparation issue. Indeed, your phone request did not go through, and the return has not yet been made. We have received your email reminding us of the problem encountered. We are currently processing the shipment of the missing springs, and they should leave our warehouse tomorrow. Rest assured that we are doing everything possible within customer service to prevent such an issue from happening again. The France Trampoline team.

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Violette L.

Rating: 4 out of 5

Published on 10/10/2023 à 19h31 following a purchase from 18/09/2023

The commercial gesture mentioned was not followed up

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Claude L.

Rating: 3 out of 5

Published on 02/10/2023 à 17h33 following a purchase from 11/09/2023

Disappointed with the return

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Silke B.

Rating: 4 out of 5

Published on 25/09/2023 à 17h58 following a purchase from 13/08/2023

Everything went well.

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Camping Les Ajoncs A.

Rating: 4 out of 5

Published on 22/09/2023 à 13h17 following a purchase from 01/09/2023

very good and fast

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Wibke S.

Rating: 4 out of 5

Published on 18/09/2023 à 17h58 following a purchase from 07/08/2023

Super customer service, delivery was excellent and uncomplicated. One screw was missing during assembly, hence 1 point deduction.

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Keziah L.

Rating: 3 out of 5

Published on 18/09/2023 à 09h51 following a purchase from 25/08/2023

The dome seems solid, my son appreciated his birthday gift. However, we ordered the dome + hammock pack. Hammock that we could not install because I was surprised to read on the new one that it requires carabiners.... which were not provided!!! I will have to go spend at Decathlon for the carabiners, so I am disappointed not to have installed the hammock with the rest of the surprise

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Response from France Trampoline Published on 27/08/2023

Hello, As discussed during our phone call, it was an error on our part, and we sent the wrong manual. You do not need to buy an additional carabiner. We have sent the new manual by email. The France Trampoline team

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Maren R.

Rating: 2 out of 5

Published on 17/09/2023 à 20h31 following a purchase from 06/08/2023

Packaging was poor. Screws, nuts, etc. were loose in the box. The box was damaged during transport, causing washers and a screw to be lost.

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Response from France Trampoline Published on 09/08/2023

We have noted your message and regret the problems we had with the carrier. Did you note any reservations on the delivery note to indicate the damaged package? You could have also refused the package if you deemed it too damaged at the time of delivery. Please do not hesitate to contact our customer service via email at [email protected] so that they can quickly send you the missing parts. The Trampoline Tech Team

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Bertrand B.

Rating: 4 out of 5

Published on 17/09/2023 à 15h45 following a purchase from 20/08/2023

Quality material, a bit expensive. I would have liked a promo on the model purchased but there was only on the model below...

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Annabelle G.

Rating: 4 out of 5

Published on 07/09/2023 à 18h53 following a purchase from 16/08/2023

Average quality

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Julien B.

Rating: 3 out of 5

Published on 06/09/2023 à 16h59 following a purchase from 02/08/2023

Poorly designed product. You have to force the bars in (you have to spread the metal to fit the pieces. The extension of the poles is very wobbly. The final result is not too bad but assembly is laborious if you are not handy.

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Response from France Trampoline Published on 03/08/2023

Hello, We are sorry to hear that you encountered difficulties during the assembly of our product. We constantly strive to improve our products to make them easy to assemble, and we regret that this was not the case for you. The assembly of the rugby posts should normally be done without any problems. It is generally not necessary to apply excessive force to fit the pieces. If you encountered particular difficulties, we encourage you to send us detailed photos of the problematic area at [email protected]. This will allow us to examine the situation more closely and provide you with appropriate assistance. Best regards, The France Trampoline team.

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Nathalie D.

Rating: 2 out of 5

Published on 06/09/2023 à 12h23 following a purchase from 16/08/2023

The order took more than 15 days to be delivered. I had to contact the team 3 times to finally find out what was going on. I was told I would be contacted again but nothing happened. In the end, the commercial gesture mentioned on the phone was simply erased by an email explaining that I would receive no compensation.

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Response from France Trampoline Published on 17/08/2023

Hello, As explained by email, when you made your purchase, the announced delivery times were 4 to 15 working days after dispatch. The order was placed on 16/08 after 11 am and dispatched on 17/08 and received on 01/09, so we are at 11 working days after dispatch and unfortunately, Mondial Relay rejected our claim, saying that the delivery time is still within the announced limits. Best regards, The France Trampoline team

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Didier O.

Rating: 4 out of 5

Published on 04/09/2023 à 11h37 following a purchase from 24/07/2023

After several exchanges, I received the correct parts and finished the assembly.

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Michel P.

Rating: 4 out of 5

Published on 31/08/2023 à 20h28 following a purchase from 10/08/2023

Assembly instructions too brief leaving room for the possibility of errors.

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Pierre B.

Rating: 4 out of 5

Published on 31/08/2023 à 16h27 following a purchase from 09/08/2023

Very efficient and very fast except for the delivery by DPD

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