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F
Rating: 4 out of 5
Good evaluation, followed work, good reception.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
Ordered material conforms and seems to be of good quality, fast delivery as expected. However, one piece was missing from the package, the return was quick within 8 days. On the other hand, I was debited twice for the same order, they should refund in a few days...? The site responds promptly in case of issues, that's the main thing, but it still makes a lot!
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Response from France Trampoline
Hello, We were able to identify some inconsistencies in the processing of your order, such as this double debit which has been immediately resolved. We apologize again and remain available for any requests by email or phone. Thank you for your trust.
F
Rating: 4 out of 5
For now, nothing to complain about!
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D
Rating: 4 out of 5
Good responsiveness to a size problem which happens to be the protective net. A second one was sent which unfortunately was also not the right one and I am still waiting for the correct net for a 4.90m.
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C
Rating: 4 out of 5
Everything went very well from the order to the delivery, including the information provided before the order. We will see over time the quality of the merchandise.
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C
Rating: 4 out of 5
Good quality product but logistics needs to be reviewed for delivery as the company does not provide a time slot, we cannot block a day for delivery
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Response from France Trampoline
Hello, As indicated in our T&Cs, Delivery tab, trampoline deliveries are subject to an appointment that must be made directly with the carrier. The delivery method is standard and offers delivery on weekdays, with a wide time slot (9am-3pm). However, we remain available to our customers to best supervise the rounds of the transport company.
N
Rating: 4 out of 5
super quality trampoline! we are delighted, as it is made in France, and the quality is really there, the finishes are really top-notch. I do not give 5 stars because the assembly instructions are not the easiest, I had to look for a tutorial on the internet. but very well done, as France trampoline provides it!
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Response from France Trampoline
Hello, the assembly manual mixing diagrams and text has been detailed as best as possible, but we can understand that it still proves a bit complicated to understand. We renew our full availability by phone to all our customers for assistance, and also emphasize that assembly videos are also available on our YouTube channels.
A
Rating: 4 out of 5
nothing to report
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R
Rating: 4 out of 5
Nothing to report. Product arrived in good condition.
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C
Rating: 4 out of 5
Nothing to complain about.
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J
Rating: 4 out of 5
The trampoline is very good, of very good quality. However, the trampoline was a bit damaged during transport: scratches and some damaged elastics, but everything works. Otherwise, the quality/price ratio of France trampoline is the best.
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O
Rating: 4 out of 5
I had problems putting on the pole protections and no information on the instructions about the direction!!
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Response from France Trampoline
Hello, we have taken your comment on this point into account. In all our manuals, there is indeed a diagram explaining how to install this part on page 48 of your manual. The France Trampoline team.
C
Rating: 4 out of 5
The whole family is satisfied. A satisfactory quality-price ratio. Impeccable delivery times.
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R
Rating: 4 out of 5
Excellent packaging and delivery service. The only downside: the assembly instructions could be clearer and more precise.
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A
Rating: 4 out of 5
Easy order, ultra-fast shipping, accessories received exactly as I expected. But shipping costs are exorbitant 14€ for a package of about 1kg ... HOWEVER, it is indicated on the site that the delivery company will contact to set an appointment for receiving the package ... FALSE ... We found a delivery notice in the mailbox one evening and obtaining a new delivery is purely impossible! We had to make a 120 km round trip (Angers / Le Mans) to pick up the package! You would do well to use postal services they are more serious and cheaper!
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C
Rating: 4 out of 5
delivery times and order content respected
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C
Rating: 4 out of 5
Quality
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D
Rating: 4 out of 5
Very good phone contact. Excellent follow-up of the delivery, very fast. Easy assembly (it's heavy and you need to take the time to look very carefully at the instructions) for such a large trampoline. The only downside is the plastic attachment hooks of the safety net: 5 broke on the first jump (there was only one person) and they were well attached as per the instructions. Metal attachments (like carabiners) might be better.
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Response from France Trampoline
Hello, Thank you for your constructive feedback, and your comments have been taken into account for consultation on a new type of net. However, the installation must be ensured by respecting a respectable level of tension on the elastic straps at the bottom. Replacement hooks have been sent to you, and we remain at your disposal for any assistance to prevent any similar issues.
A
Rating: 4 out of 5
second trampoline purchased (as a gift for the family) - quality since ours has been holding up against the kids for several years ... Satisfied with the after-sales service although a bit slow.
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B
Rating: 4 out of 5
Very good trampoline, delivered on time and very easy to assemble.
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M
Rating: 4 out of 5
Material conforms to our expectations
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S
Rating: 4 out of 5
good value for money, seriousness and speed in ordering and delivery, quality and safety; and on top of that comfort and aesthetics!
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T
Rating: 4 out of 5
Beware of the packaging, the pallet is too small to ensure safe delivery ... Phew! Nothing to report after opening the boxes
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P
Rating: 3 out of 5
We called a specialized company and chose an expensive trampoline to have quality and we were very disappointed. Especially regarding the frame: the holes for screwing are not aligned, we had to buy a drill to enlarge and align them. The holes are probably made before bending the tubes and not after as it should have been. We also had to buy a tap to redo a good part of the threads. In short, a lot of equipment to buy when the manual indicates that no other tool is necessary. Instead of a few hours, assembling the frame alone took an entire afternoon (about 7 to 8 hours). For a specialized company and for the price, the quality is not up to par!
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Response from France Trampoline
Sir, Our phone conversation today highlighted a defect in the trampoline frame, which was resolved by your care, without involving our services. We emphasize the full availability of our customer service, which is an integral part of our company, and which remains at your disposal by phone or by email. We will remain available to our customer for any additional requests.
P
Rating: 4 out of 5
Good service: material delivered in good condition within the deadlines communicated at the time of the order!
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P
Rating: 4 out of 5
FAST DELIVERY VERY GOOD MATERIAL MANUAL NOT DETAILED ENOUGH FOR SPRING ASSEMBLY
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M
Rating: 4 out of 5
Satisfactory packaging and delivery. This trampoline seems to be of good quality compared to that of our neighbors and we will see in use. The drawings in the assembly manual need improvement for better understanding and to allow for faster assembly (it took us 6 hours with two people...) Very good reception from the after-sales service who quickly sent us 2 small parts that we had broken by tightening too hard. Our grandchildren (11 and 8 years old) are delighted with this trampoline.
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Response from France Trampoline
Hello, We understand that some drawings may be difficult to grasp, which is why it is possible to contact us by phone for any clarification and thus significantly reduce assembly time. We thank our customer for this comment which will certainly help many others.
T
Rating: 3 out of 5
Not yet received, given a date from and the people wanted to deliver before the date of our return. Delivery from Wednesday 26.08.2015.
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Response from France Trampoline
It is indeed possible to specify a desired delivery date, which unfortunately was not highlighted by our services. Fortunately, delivery was ensured in the last week of August. We thank our customer for this feedback which has allowed us to improve our order processing service.
J
Rating: 4 out of 5
Deadline, quality, and service met my expectations.
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A
Rating: 4 out of 5
We are satisfied with the chosen trampoline and received, everything is in line with our expectations. Before choosing, I asked for advice from the France Trampoline agents, and their advice was invaluable. The only downside is the time taken to receive the product.
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E
Rating: 4 out of 5
The product is of good quality, however, the plastic hooks for securing the protection around the mat are fragile and break easily (already 2 breaks).
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H
Rating: 3 out of 5
I ordered black caps and received yellow ones......
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Response from France Trampoline
Hello Madam, We have taken your comment regarding your order for 3 Oxygen / Hip/Hop caps into account. We clearly indicate on the product sheet that the item can be either black or yellow. We did see your comment for black caps, but our preparation service prepared your order with the items in stock at the time of your order, and they were yellow. We apologize for this issue, but we currently do not have black caps in stock. If you wish, you can return your order to us, and we will refund you. We remain at your disposal. The France Trampoline Team.
F
Rating: 4 out of 5
Good quality product, assembly is quite easy once you understand the instructions. The jumping mat seems really too small at the beginning of the assembly compared to the frame but it retracts under the tension of the 84 springs! K+N road carrier very inflexible about appointments, you need to reserve a whole day.
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O
Rating: 4 out of 5
Excellent handling of our order and great responsiveness. However, for the delivery, the delivery company did not contact us to set up an appointment. As a result, we were unable to apply your verification advice. However, we thank you for your professionalism and the quality of your material and services.
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E
Rating: 4 out of 5
Good quality and fast delivery
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M
Rating: 4 out of 5
Very fast shipping but transport time too long (6 days).
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P
Rating: 4 out of 5
Order placed on Monday; received the following Wednesday at noon. The mini-trampoline has been completely satisfactory since then. Excellent value for money.
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N
Rating: 4 out of 5
Good and quality product. One problem with the delivery time (8 days) and not the 72 hours announced. But we were correctly informed by the logistics company.
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R
Rating: 4 out of 5
Correct without any problems..
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A
Rating: 4 out of 5
The processing is quick but the packaging is basic and not very suitable.
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