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D
Rating: 4 out of 5
Good service. Delivery as expected and on time.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
very good purchase, very robust material and very good quality (made in France) perfect for adults and children.
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A
Rating: 3 out of 5
We ordered and paid for a trampoline AND an anchoring kit and have still not received the anchoring kit. We still have not heard back despite several reports (delivery note, email, phone calls)... Please send it to us as soon as possible.
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Response from France Trampoline
Hello, We received your request today by phone and email. We have therefore taken the necessary steps for you to receive the missing item before the end of the week. Hoping this meets your expectations, we apologize for this preparation error. The France Trampoline team.
C
Rating: 4 out of 5
The order and delivery went well, but the product (trampoline roof) is not as good as I expected. It is not an item developed by France Trampoline, it is just distributed by them and it shows in the inferior quality compared to other products. Assembly is laborious because even with several people, the roof is difficult to handle to be lifted to the right height. The instructions advise to dismantle it as soon as there are heavy rains or wind!!! Very difficult to comply with if it takes 3 or 4 people ready to spend half an hour dismantling it each time! So, I leave it and will see how long it lasts, knowing that to avoid water pockets, I pulled the tarp with clamps.
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S
Rating: 4 out of 5
Delivery within the announced timeframe, on the day by a friendly delivery person. Quite easy to assemble, and rather quick for a device of this size. No particular difficulty. One point to possibly improve: the black caps on top of the poles tend to come off... a bit: find a way to clip them.
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L
Rating: 3 out of 5
Order placed by phone, pleasant and accommodating contact person. Top product quality. Only issue, big problem with the plastic hooks holding the safety net and protective tarp. 1. Too fragile, many break 2. Poor assembly instructions in the manual (that's why they break) 3. Problem mentioned in multiple reviews.... Without this, it would have been flawless, it's a shame.
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Response from France Trampoline
Hello Sir, we are well aware of this hook issue and we have worked to ensure that this does not happen again. We have lengthened our elastic straps and we now offer better quality hooks to our customers. After verification, we sent you replacement hooks for the broken ones 24 hours after your request. We apologize again for this inconvenience. The France Trampoline team.
S
Rating: 4 out of 5
good quality and delivery, a bit hard to put on
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L
Rating: 4 out of 5
The device seems to be of good quality, easy to assemble if you follow the instructions (a small reservation however for the fiberglass rods that hold the net at the top). My grandchildren are having a blast, and even their parents...
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V
Rating: 4 out of 5
Despite the good size, the net is a bit too small. The phone reception was very good.
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S
Rating: 4 out of 5
Very good material
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F
Rating: 4 out of 5
I am happy with the speed of shipping! I liked that they called us before shipping to check if we had taken the right measurements for the cover!
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F
Rating: 4 out of 5
We are happy with the result, the material seems to be of quality and designed to last, except perhaps for the plastic attachments of the net. However, I take away one star for the quality of the assembly instructions, which I find insufficiently detailed. I recommend reading several pages ahead of where you are, to be sure to understand well (for example, that the holes must be facing the connectors when you insert the legs, impossible to correct afterwards). And to not lose or break any screws as there are no spares. If, like me, you break a screw, it's a DIY system to finish because it's impossible to keep the kids waiting any longer.
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O
Rating: 4 out of 5
It was very easy for me to place an order on the site
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N
Rating: 4 out of 5
material conforms to the order, assembly instructions for the roof a bit basic, it seems that a part is missing for more solidity, problem with the carrier who did not contact us
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Response from France Trampoline
Hello, we thank you for your comment on the Booster 390 trampoline. We are delighted to see that it meets your expectations. Regarding the delivery, the carrier tried to contact you for more than a week and having no news from you, they must have put it in delivery before the package was automatically returned to us. We remain at your disposal for any questions. The France Trampoline team.
H
Rating: 3 out of 5
5 stars for France trampoline and none for your service provider. Too bad this lowers my opinion of you. Your material is great and we know why we buy from you and not *** especially since the after-sales service and customer follow-up is good. Too bad to entrust your delivery service to such a poor 'service' provider.
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Response from France Trampoline
Hello, we thank you for your comments on our quality spare parts. Having purchased spare parts, the delivery person does not call as it is a package under 25kg and it is not a leisure trampoline. If no one is present at the delivery, he leaves (as in your case) a notice so that you can have it come back another day during the week (at your convenience). We apologize for the inconvenience felt. We remain at your disposal. The France Trampoline team.
S
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
the assembly of the trampoline structure is poorly explained... everything else is ok 2 hours of assembly!! the kids are thrilled! thank you!!
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S
Rating: 4 out of 5
very good quality price, service ok
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C
Rating: 4 out of 5
Very good commercial service. Very short delivery times respected! Material that seems solid. Assembly a bit long. The safety clips for each piece of the frame should have been present everywhere to secure the assembly. The springs are designed for assembly without disassembly. I had to create a tool for easy disassembly, otherwise it is too hard. Once assembled, beautiful quality and the product is very responsive. I am satisfied with the quality/price ratio.
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J
Rating: 4 out of 5
Very complete website, information available and easy to find. Good advice. Good explanations. Good product description. Very good quality of the product and easy to assemble. However, at delivery, some parts were missing but customer service is very responsive and sent them to me quickly and free of charge.
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F
Rating: 4 out of 5
Everything is in accordance with the promises
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C
Rating: 4 out of 5
very responsive company
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Y
Rating: 4 out of 5
Very good quality of products, a bit expensive. A part of the order was missing, but after a phone contact, everything was sorted out.
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P
Rating: 4 out of 5
In accordance with the order. Delivery respected..
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K
Rating: 4 out of 5
Small issue on the site, regarding the choice of my replacement net, but a quick call to the technician and excellent advice.... Ps: too late for the referral I just had one bought for my brother....
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S
Rating: 4 out of 5
Seller attentive, delivery within the deadlines, good quality material
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M
Rating: 4 out of 5
Good service.
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J
Rating: 4 out of 5
Very responsive Very good quality material at first glance (assembled 1 week ago)
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P
Rating: 4 out of 5
Hello, Just a small remark about the delivery, the packages were delivered in a sad state. In doubt, I noted on the delivery slip 'subject to unpacking'. Because I thought that some material might have been damaged during transport. I even have photos to prove it. But fortunately nothing was damaged. Otherwise for everything else: the website, explanations on the site, the order, delivery times, quality of the material and ease of assembly, congratulations, I am very satisfied.
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Response from France Trampoline
Hello Mr. Courteau, the Booster 430 trampoline is extremely solid and heavy due to the quality of the material. In 99.9999% of cases, it is the boxes that may arrive a bit damaged, but the material is never actually damaged. However, it is always advisable to mention reservations if needed with the delivery person. NB: the mention 'subject to unpacking' has no value if there was a problem. You need to mark precise and motivated reservations like 'box torn at the bottom' for example. The France Trampoline team.
T
Rating: 4 out of 5
Carrier could not find the address hence a delivery in 6 days!!!!! Article conforms to our expectations.
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G
Rating: 4 out of 5
Perfect service. Replacement of the jumping mat under warranty after 4 years of use, following initial tearing: no issues since. Replacement of the net and protective cover after 5 years of use, and extreme temperatures (-15° in the north to heat in the southwest in full sun): no issues since. The children, as they grow up, still enjoy using it... Small detail: the net seems thinner than the previous one. Second detail: a jumper weighs more than 80kg.
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G
Rating: 4 out of 5
Very good just missing a cover to cover the mat
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A
Rating: 3 out of 5
Consultation of the catalog excellent just like the speed of dispatch of the ordered product.
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Response from France Trampoline
excellent product: the children don't get out anymore! they are delighted!
S
Rating: 4 out of 5
Fast shipping, quality trampoline and very appreciated by our children (and the older ones). However, the roof of the trampoline was quite complicated to set up. The images do not quite correspond to the product received.
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N
Rating: 3 out of 5
good size trampoline but a bit disappointed with the quality, given the price of the trampoline, the 3 safety straps to close the trampoline net broke after 2 days like paper so I hope that the trampoline will hold up over time and that it is of better quality than its straps by the way if you could send me others thank you in advance
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Response from France Trampoline
Hello Mrs. M Mourmes, we have taken your request regarding the hooks of the protection net opening into account. We tried to reach you on your landline and mobile to get your more precise feedback on your problem. Indeed, we have not received any feedback on the opening hooks so quickly after installation. We wonder if there was a bad installation or perhaps a misuse. Could you please send us photos of your installed trampoline and the net door so that we can assist you? We will, in any case, send you new hooks by postal mail as soon as possible of course. We remain at your disposal. The France Trampoline team.
A
Rating: 4 out of 5
Information taken by phone before the purchase, very available staff, we were well guided. Delivery made within the deadlines, items very well protected and packaged. Assembly of the trampoline took about 2.5 hours (only error in the manual: positioning of the legs at 90° and not 45°!). Very satisfied with the purchase, trampoline which is very solid, well designed which is really reassuring. Not yet used as the grandchildren are not yet on vacation, to see therefore in use and with hindsight.
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M
Rating: 4 out of 5
Net hooks too fragile 2 broken in a week..too bad
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N
Rating: 4 out of 5
The quality of the trampoline is perfect. The materials used are of very good quality. The covering is aesthetic. The only difficulty encountered: the assembly requires strength and we could not manage to correctly assemble the safety net.
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V
Rating: 4 out of 5
small
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N
Rating: 4 out of 5
Perfect order
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