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E
Rating: 5 out of 5
Fast delivery. Everything went well. Very nice delivery person. He helped unload the package and carry it to the house because it was heavy and bulky.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 2, 3 and 5 stars
Reset filtersN
Rating: 5 out of 5
Excellent quality trampoline, small downside for assembly as I am not very handy, even though there is a manual, sometimes you have to guess and think hard!!! But with patience, you can do it and you can contact the technical service at any time and they helped me right away 👍 I highly recommend!
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T
Rating: 5 out of 5
The delivery, the product, I was totally satisfied.
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C
Rating: 5 out of 5
Good service.
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L
Rating: 5 out of 5
Quality product. Fast delivery.
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Y
Rating: 5 out of 5
Very good product and the children are happy, Thank you.
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G
Rating: 5 out of 5
Very good product, delivered on time.
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A
Rating: 5 out of 5
The service was that of a quality professional.
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C
Rating: 5 out of 5
Item delivered on time, conforms to the description. Everything seems to be of very good quality. Very good tutorials for assembly. Only small complaint: in the assembly video, it looks super easy, it's a woman who performs the actions effortlessly, whereas in reality, even the strongest man in the family had difficulty inserting the tubes into the clamps... and we had to use a hammer and a wooden board to push them all the way in.
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K
Rating: 3 out of 5
Very good product, of good quality! But delivery time too long, and often postponed..... Last item received in January 2022, order placed in April 2021!!!!!......
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Response from France Trampoline
Hello, thank you for your feedback. We indeed sent the accessories in three shipments, at our expense, due to the restocking delay. We apologize for these circumstances and do our best to indicate the most accurate restocking dates to our customers. Best regards, the France Trampoline team.
A
Rating: 5 out of 5
Good product that delights our children, only downside is the delivery box damaged on a completely exploded pallet.
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A
Rating: 5 out of 5
Perfect and fast delivery!
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D
Rating: 5 out of 5
Product conforms to the order, careful packaging, and fast shipping.
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R
Rating: 5 out of 5
Very good quality trampoline but unfortunately the cover is torn.
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N
Rating: 5 out of 5
Very good experience with customer service. After a mix-up with the order, they were very efficient in correcting the mistake, good communication, providing regular updates on the follow-up and even made a commercial gesture in the end. Among the best customer service experiences I've had.
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J
Rating: 5 out of 5
Clear
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J
Rating: 5 out of 5
Careful and fast shipping. Quality product.
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J
Rating: 3 out of 5
Average rating due to delivery issues: contrary to what was announced during the order, the delivery person did not contact to set a delivery day. He showed up at the delivery location without notice and we had to improvise a delivery at a kind neighbor given the weight and bulk of the package
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay and these circumstances. We will escalate this information to the carrier and ensure that it does not happen again. Best regards, the France Trampoline team
T
Rating: 5 out of 5
The parts I ordered for my trampoline are ideal and were delivered in record time
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S
Rating: 5 out of 5
Fast shipping and compliant with the description. Very good!
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S
Rating: 5 out of 5
Very fast delivery despite the very large orders before Christmas. Accommodating and responsive. Nothing to complain about, I recommend.
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P
Rating: 5 out of 5
It has very good quality, the assembly was easy and they liked it a lot
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A
Rating: 5 out of 5
Great quality and attention.
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C
Rating: 5 out of 5
VERY SATISFIED WITH THE PRODUCT
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T
Rating: 5 out of 5
everything went well!
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D
Rating: 5 out of 5
Excellent service, punctual and quick even in answering questions, I will recommend my friends to visit your site for any purchases
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O
Rating: 5 out of 5
excellent service!
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J
Rating: 5 out of 5
Impeccable delivery tracking Fast delivery
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A
Rating: 5 out of 5
Good site Good product quality Good delivery
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O
Rating: 5 out of 5
Very good
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Q
Rating: 5 out of 5
Delivery via Mondial Relay, a few days before Christmas, arrived quickly. Material well packaged, box almost too big. Missing the user manual. Kids are happy, parents too!
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J
Rating: 5 out of 5
There are very friendly contact partners! The cover is also very good.
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E
Rating: 5 out of 5
Easy order Fast delivery Perfect product!
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M
Rating: 5 out of 5
Happiness within reach. If you have some space, do not hesitate to dedicate it so that both small and large can have a fun time whenever they want. Trusted website, shipments arrive on time and in perfect condition. The products are of great quality and easy to assemble following the included instructions.
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P
Rating: 5 out of 5
Excellent
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F
Rating: 3 out of 5
Not seeing the order arrive on time, I called. The order was left "in limbo"! for no reason! Too bad during the Christmas period! Luckily I called! Otherwise, good reception on the phone, and product matching expectations.
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Response from France Trampoline
Hello, thank you for your comment. Your order was placed on 11/12 and was indeed shipped on 16/12 with a delay. We apologize for these circumstances and assure you that it will not happen again. We do our best to ensure our customers receive their products as quickly as possible within 3 to 5 days of delivery. Best regards, the Trampoline team
F
Rating: 5 out of 5
This is not the first time I have used Salt'in Italy, the service offered is of exceptional quality. Excellent assistance, punctuality in shipments, but above all, a job done with great attention. Congratulations!
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A
Rating: 5 out of 5
simple effective fast
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S
Rating: 2 out of 5
First, a completely wrong, very large and heavy item was delivered. The right one was much smaller and was then sent relatively quickly. Storing and returning the large item cost me some effort. There wasn't even a thank you for that.
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Response from France Trampoline
Dear customer, thank you for your message. Unfortunately, there was a preparation error in our logistics center, so you received the wrong product - we thank you for your honesty. We immediately sent you the correct product. Unfortunately, the pickup of the goods by our carrier could only take place at the beginning of January due to the Christmas holidays. We always informed you by email and you said it was okay. We apologize for these circumstances and wish your children a lot of fun with the tent! Best regards, your trampoline technology team.
G
Rating: 5 out of 5
Very good service
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