France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!
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Response from France Trampoline
Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team
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Janis P.
Rating: 3 out of 5
following a purchase from 04/05/2021
Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!
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Response from France Trampoline
Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team
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Thierry A.
Rating: 5 out of 5
following a purchase from 04/06/2021
Quality product with many spare parts included
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Alexander V.
Rating: 5 out of 5
following a purchase from 06/06/2021
The trampoline was no longer available, but the expected date was kept. The team was always available for questions about delivery or to change the address. Now the trampoline is in the garden and is used daily. The material seems robust, even for adults, and the assembly was a piece of cake thanks to the good instructions.
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Cédric G.
Rating: 2 out of 5
following a purchase from 01/05/2021
Product out of stock delivered 2 months late from the expected date
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Julien G.
Rating: 5 out of 5
following a purchase from 28/07/2021
Very serious
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Catherine L.
Rating: 5 out of 5
following a purchase from 28/07/2021
Serious company, we had a sizing issue with our foam, it was exchanged without any problem.
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Marie Amélie G.
Rating: 5 out of 5
following a purchase from 14/07/2021
Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend
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Aline J.
Rating: 5 out of 5
following a purchase from 21/07/2021
Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you
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Pierre Yves H.
Rating: 5 out of 5
following a purchase from 14/07/2021
Slightly long delay, but well announced from the start, dates kept. Delay, but good
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Xavier P.
Rating: 5 out of 5
following a purchase from 29/07/2021
OK, satisfied.
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Dzhemma F.
Rating: 5 out of 5
following a purchase from 13/07/2021
Very serious, very competent, easy communication, fast delivery!
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Pascale B.
Rating: 5 out of 5
following a purchase from 24/05/2021
The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.
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Romain G.
Rating: 5 out of 5
following a purchase from 27/07/2021
Quality product. Simple and well-written explanation.
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Eric D.
Rating: 5 out of 5
following a purchase from 27/07/2021
No problems related to the product or delivery. Correct delay.
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Aurelie F.
Rating: 5 out of 5
following a purchase from 04/06/2021
Very good product. Seems very sturdy
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Barbara M.
Rating: 5 out of 5
following a purchase from 28/07/2021
Perfect, I recommend
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Reinhold H.
Rating: 5 out of 5
following a purchase from 18/06/2021
Top product, everything fit
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Dorothee B.
Rating: 3 out of 5
following a purchase from 18/05/2021
I am delighted with the person who informed me by phone before I placed my order. I am thrilled with the quality of the material received. I bought my trampoline 9 years ago and I am more than satisfied as well and I frequently recommend you. However, I am very unhappy with the delivery time. My order was supposed to be delivered in June, then on July 15, I received my package in mid-August. My children will have enjoyed the trampoline for 2 weeks out of 9 weeks of summer vacation.
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Response from France Trampoline
Hello, thank you for your positive feedback on our products. We are glad that you like the trampoline! When you ordered in May, the net was not in stock before 30/06, as indicated on the product sheet. Indeed, we had a restocking delay and shipped the product at the end of July. We apologize for the wait time and do our best to inform our customers. Best regards, the France Trampoline team
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Françoise J.
Rating: 5 out of 5
following a purchase from 26/07/2021
Great availability and attentive customer service
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Stéfanie S.
Rating: 3 out of 5
following a purchase from 01/04/2021
Very long delivery time.
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered at the end of April, your products were not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We apologize for the wait time and hope that the slackline we offered you as compensation pleases your children. We do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Jean-bernard G.
Rating: 5 out of 5
following a purchase from 27/05/2021
Excellent
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Olivier M.
Rating: 5 out of 5
following a purchase from 22/06/2021
I was looking for an XL size trampoline: found at France Trampoline with the Apollo sport 500. The kids spend all their time in it. Quality trampoline. Sent quickly.
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Jean-claude C.
Rating: 5 out of 5
following a purchase from 23/07/2021
Very satisfactory
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Tiffanie B.
Rating: 5 out of 5
following a purchase from 26/07/2021
Very good product. The weights for stabilization are good, the trampoline no longer moves.
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Catherine D.
Rating: 5 out of 5
following a purchase from 13/05/2021
The order tracking was perfect despite supply issues.
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Cyril L.
Rating: 5 out of 5
following a purchase from 02/06/2021
Order conforms and France trampoline is very accommodating
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Jose C.
Rating: 2 out of 5
following a purchase from 23/07/2021
lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service ([email protected]) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team
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Dominique M.
Rating: 5 out of 5
following a purchase from 24/07/2021
Merchandise conforms, deadline respected
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Jean-yves L.
Rating: 5 out of 5
following a purchase from 24/07/2021
Everything went well between the order, its reception, and its use.
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Noël G.
Rating: 5 out of 5
following a purchase from 25/07/2021
the item meets my expectations, fast delivery, well done
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Sandrine G.
Rating: 5 out of 5
following a purchase from 25/07/2021
Very good in all respects (quality, price, delivery)
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Olivier M.
Rating: 5 out of 5
following a purchase from 02/07/2021
Great, I bought this Apollo sport 500 trampoline for its XXL dimensions. Well-designed, quality product. Some plastic hooks broke quickly when attaching the net, customer service contacted = very good contact, no difficulty replacing with metal hooks quickly sent. I recommend taking the ladder sold on the site for this trampoline = easier access. Ladder of good quality as well.
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Kaled B.
Rating: 5 out of 5
following a purchase from 06/07/2021
Very correct.
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Jean-pierre G.
Rating: 5 out of 5
following a purchase from 23/06/2021
The trampoline was delivered on time. Upon assembly, the material seems robust and of very good quality. On their first jump, my boys said "wow this one is really great" compared to our old trampoline from a competing industrial brand.
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Anne-cécile P.
Rating: 5 out of 5
following a purchase from 18/07/2021
product conforms to my request and delivery on time.
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Raymond G.
Rating: 5 out of 5
following a purchase from 20/07/2021
Nothing to report
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Marie Cecile L.
Rating: 5 out of 5
following a purchase from 26/04/2021
The package was damaged but did not affect the product.
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Lucio C.
Rating: 5 out of 5
following a purchase from 21/07/2021
Really great service! Thank you!
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Stephanie C.
Rating: 5 out of 5
following a purchase from 19/07/2021
very good service and product!
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