Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 2, 3 and 5 stars

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Ulrike W.
Rating: 5 out of 5
following a purchase from 16/07/2020
Great service, competent advice over the phone, information about delivery and good quality of the jumping mat.
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Virginie C.
Rating: 5 out of 5
following a purchase from 28/08/2020
Fast delivery and product perfect to expectations!
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Lise P.
Rating: 5 out of 5
following a purchase from 28/05/2020
Very good product, conforms to the request. Solid. Very good value for money. Installation ok
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Pierre-yves F.
Rating: 3 out of 5
following a purchase from 18/06/2020
Delivery problem. No way to contact the delivery company...
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Response from France Trampoline
Hello and thank you for your feedback. We are sincerely sorry to read this. If your problem is not resolved, please do not hesitate to contact us directly by phone or at [email protected]. The France Trampoline team.
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Olivia Z.
Rating: 5 out of 5
following a purchase from 27/08/2020
Ordering, payment, delivery, everything was unproblematic and fast. The 30m cable car is a very good product, stable materials, moderate assembly effort, but you should be two people. The first hard test at a children's birthday party went well. Clear purchase recommendation.
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Eric G.
Rating: 5 out of 5
following a purchase from 17/06/2020
perfect
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Jean-michel C.
Rating: 5 out of 5
following a purchase from 24/08/2020
Compliant with the description. Fast delivery.
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Christel B.
Rating: 5 out of 5
following a purchase from 08/08/2020
Top thank you
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Philippe W.
Rating: 5 out of 5
following a purchase from 24/08/2020
Perfect, order sent quickly
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Yann S.
Rating: 3 out of 5
following a purchase from 26/05/2020
Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!
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Response from France Trampoline
Hello and thank you for your feedback. In photos, we usually take care of replacing any defective part. We operate this way because such situations are rare and we want our service to reflect the quality of our products. We have sent a warranty order this week and you should receive the concerned parts soon. Do not hesitate to reach out to us if needed. The France Trampoline team.
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Josiane C.
Rating: 5 out of 5
following a purchase from 23/06/2020
Perfect
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Laurent P.
Rating: 3 out of 5
following a purchase from 21/05/2020
Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced supply delays and extended delivery times. We are sorry regarding the missing parts. Thank you for pointing out that we took the necessary steps to resolve this error as quickly as possible. The France Trampoline team.
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Marie Joséphine B.
Rating: 3 out of 5
following a purchase from 17/08/2020
Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and assure you that this experience does not reflect the usual quality of our services. Following your feedback, we have escalated this issue directly to our delivery service in order to improve our services. The France Trampoline team.
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Virginie I.
Rating: 5 out of 5
following a purchase from 18/06/2020
Very good product and made in France 👌
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Maik F.
Rating: 5 out of 5
following a purchase from 18/08/2020
Fast delivery. Good quality. Very good price/performance ratio!
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Pierre D.
Rating: 2 out of 5
following a purchase from 14/08/2020
Products not quite compliant. Delivery times not respected
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Response from France Trampoline
Hello and thank you for your feedback. We are indeed experiencing longer preparation and delivery times than usual during this summer period. Thanks to your feedback, we have already reported this information and will work on this point to improve our services. Have you been able to confirm the compatibility of your spare parts? If not, please feel free to reach out to us at [email protected]
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Blandine P.
Rating: 5 out of 5
following a purchase from 15/05/2020
Very well seen
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Catherine A.
Rating: 3 out of 5
following a purchase from 28/07/2020
this order follows a defective order that caused an accident
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Response from France Trampoline
Hello and thank you for this feedback. The entire team apologizes for this unfortunate experience. Please know that we test our products and regularly update our ranges to offer optimal quality. Do not hesitate to contact us at [email protected].
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Abigail S.
Rating: 5 out of 5
following a purchase from 10/08/2020
Quick order. However, the site is not very clear - the dimensions in the cart did not match those in the photo. I had to contact you by email to verify before placing the order
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Éric L.
Rating: 5 out of 5
following a purchase from 20/06/2020
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Marianne G.
Rating: 5 out of 5
following a purchase from 10/08/2020
Order and delivery without any issues The trampoline is great of very good quality The assembly is long and quite complicated it takes at least 4 people fortunately there are videos on the France trampoline site I recommend +++
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Steffen W.
Rating: 5 out of 5
following a purchase from 28/07/2020
*****
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Patrice G.
Rating: 5 out of 5
following a purchase from 08/07/2020
Order delivered according to the instructions and on time. Serious and professional service. Thank you
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Veronique H.
Rating: 5 out of 5
following a purchase from 18/08/2020
fast and efficient service
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Cyprien B.
Rating: 5 out of 5
following a purchase from 04/08/2020
Good quality of plastic and metal structure. Easy assembly.
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Latour N.
Rating: 5 out of 5
following a purchase from 14/08/2020
Item conforms to the description. My 2-year-old grandson is having a blast!!
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Anne Lise V.
Rating: 5 out of 5
following a purchase from 15/08/2020
Fast delivery, perfect trampoline mat and easy to reinstall!
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Joanna L.
Rating: 5 out of 5
following a purchase from 10/06/2020
Delayed delivery due to stock shortages due to covid but ultimately arrived well before, my children were able to enjoy it a bit before the start of autumn, super trampoline of very good quality I do not regret my purchase
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Borja G.
Rating: 3 out of 5
following a purchase from 07/06/2020
*** As for the service, not so much. I understand that the Covid situation we are all experiencing does not help, but the waiting time has been excessive. It is true that I was offered a refund, but I believe that with such a delay the company should have assumed more responsibility.
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Susana Maria P.
Rating: 5 out of 5
following a purchase from 24/05/2020
Very good service, the bed arrived ahead of time although the accessories did take longer than expected. The bed is of excellent quality. I always received responses to the emails I wrote. I would definitely order from them again.
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Amandine G.
Rating: 5 out of 5
following a purchase from 17/08/2020
Conforms to my expectations.
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Chantal S.
Rating: 5 out of 5
following a purchase from 16/08/2020
Perfect
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Michel D.
Rating: 5 out of 5
following a purchase from 28/04/2020
Very good except for the delivery which took 4 months a bit long thank you anyway
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Odile T.
Rating: 5 out of 5
following a purchase from 06/08/2020
Order conforms to the request. Good quality-price ratio
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Dario L.
Rating: 5 out of 5
following a purchase from 13/08/2020
Quick order tracking, delivery times respected. Good description of the trampoline that perfectly matches our wish. Nice to be able to download the assembly instructions with the order.
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Samuel M.
Rating: 5 out of 5
following a purchase from 16/08/2020
Great! Nothing more to say.
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Julie R.
Rating: 5 out of 5
following a purchase from 15/08/2020
Spare parts conform and fast delivery
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Samuel T.
Rating: 5 out of 5
following a purchase from 01/07/2020
A really pleasant and efficient customer service. Spare parts available 7 years later. Good quality material, really very satisfied.
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José C.
Rating: 5 out of 5
following a purchase from 03/06/2020
excellent service, quality material and very competent staff. In short, a trustworthy company
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Emmanuel V.
Rating: 5 out of 5
following a purchase from 01/06/2020
Very good quality product, attentive staff (email and phone), service and advice.
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