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B
Rating: 5 out of 5
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 174 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3 and 5 stars
Reset filtersD
Rating: 5 out of 5
We dealt with true professionals who were always attentive. They knew how to answer questions and resolve any issues in record time despite the problems related to COVID-19. Bravo.
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D
Rating: 5 out of 5
Top advice and services! Delivery in two parts. No surprises, product well packaged and of significantly higher quality than what you can see in sports dedicated stores. Certainly the price is not the same, but in the end, 'cheap is always too expensive'. Thanks to the whole team for their skills.
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L
Rating: 5 out of 5
Very happy with our purchase! The trampoline and accessories are of very good quality. My husband was able to assemble it (almost) by himself! The assembly parts are sturdy and the materials used seem really durable. Nothing to compare with those found at the competitor 'à fond la forme'! I highly recommend this brand, especially for the delivery service, as despite the confinement period and a delay in the announced deadlines, the carriers are also very serious (tracking the package from A to Z, and reachable immediately). Also available by phone, the technicians are attentive and provide good advice. The only small downside: the assembly instructions, which could be optimized. Thank you for this superb product, the kids approve!
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J
Rating: 5 out of 5
Very satisfied with our TRAMPOLINE purchase and additional equipment
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D
Rating: 5 out of 5
Products of very good quality, perfect jumping mat.
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S
Rating: 5 out of 5
Pleasant website, easy ordering, delivery time respected. Product compliant, well packaged. Impeccable order tracking. Professional and pleasant customer service, easily reachable.
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I
Rating: 5 out of 5
I am very satisfied.
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A
Rating: 5 out of 5
We are very satisfied with our order and we recommend France Trampoline.
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O
Rating: 2 out of 5
Excessively long supply time and delivery in two parts a month apart. Installation guide very brief and needs to be revised both in terms of text and illustrations.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. We also take note of your comments regarding our installation instructions, which we will forward to the relevant department. The France Trampoline team.
S
Rating: 5 out of 5
Robust product, in line with my expectations. Excellent quality material. Quick and easy installation. Delivery a bit long but correct given the circumstances. Order placed during the confinement period.
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E
Rating: 5 out of 5
Order received on the exact day that was agreed with you. Very good quality trampoline.
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G
Rating: 5 out of 5
Total satisfaction regarding the delivery and - which is obviously essential - the quality of the material.
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C
Rating: 5 out of 5
Very good product.
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J
Rating: 5 out of 5
Very good product this oval trampoline, small downside - the green protection along does not hold well on the structure bars. Too bad, it needs to be readjusted. - the exit net in front of the ladder should have something hard on each side of the closure, it's a hassle for a 5-year-old to go down without pulling on the net which quickly deforms. - the basketball hoop is not great for the price, the attachment system needs improvement, it damages the green protection of the trampoline. But I still recommend this trampoline for a gymnast, it's ideal for doing flips and somersaults. Thank you
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M
Rating: 3 out of 5
We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
F
Rating: 3 out of 5
Delivery time much longer than announced and without being informed.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
S
Rating: 5 out of 5
Products of very, very high quality! Very proud of my purchases! Thank you so much! The only small problem is the trampoline cover, it is very large and heavy so difficult to put on. I suppose it is made for winter, but in that case a small thin cover would suffice for summer! Best regards.
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B
Rating: 5 out of 5
Quality in line with the description. Sturdy, easy assembly, good hold, excellent quality.
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M
Rating: 5 out of 5
Very good trampoline of good quality and sturdy.
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E
Rating: 5 out of 5
Confinement period not representative, otherwise the follow-up was correct and friendly.
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A
Rating: 5 out of 5
Excellent service, deadline respected, very satisfied
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S
Rating: 5 out of 5
Very good trampoline. Difficulty in putting the protection net on.
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R
Rating: 5 out of 5
QUALITY PRODUCT WITH EASY TO READ AND IMPLEMENT ASSEMBLY INSTRUCTIONS.
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S
Rating: 5 out of 5
Very good product, but the delay is a bit long and France Trampoline did not keep us informed of the delivery delays. We had to follow up several times. Too bad.
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I
Rating: 5 out of 5
Very good quality
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M
Rating: 5 out of 5
A hotline that answers the phone! And every time! That's rare. Good advice because I had a doubt about the product to buy. Reliable information about the product, delivery and reception dates.
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J
Rating: 5 out of 5
Quality trampoline and great size for the upcoming months of confinement 😄
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S
Rating: 5 out of 5
Perfect, precise and highly professional. Moreover, remarkable merchandise.
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L
Rating: 5 out of 5
Very good product, quality.
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S
Rating: 5 out of 5
Perfect. I do not regret my purchase for the great happiness of my children. Serious and friendly staff.
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S
Rating: 5 out of 5
Very good
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E
Rating: 2 out of 5
My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
W
Rating: 5 out of 5
Very satisfied with the product,
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S
Rating: 5 out of 5
The products and services are very satisfactory.
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P
Rating: 5 out of 5
Great service. They took back the first product I ordered incorrectly to send me the right one, all for free and in a short time.
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K
Rating: 5 out of 5
Everything is okay! Always happy to do it again!
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E
Rating: 2 out of 5
Delivery time way too long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
O
Rating: 3 out of 5
Supply delays were way too long. Had to follow up by phone.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
P
Rating: 5 out of 5
Excellent seller. Great item description. Thanks for the next purchase.
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