Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 2, 3 and 5 stars

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G
Géraldine F.
Rating: 5 out of 5
following a purchase from 17/05/2020
Quick order, clear site.
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Gerd Z.
Rating: 5 out of 5
following a purchase from 25/05/2020
Super trampoline!
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Alexilia B.
Rating: 5 out of 5
following a purchase from 29/05/2020
Following premature wear of the protective pad, the company was able to react quickly to our issue and sent us another one. Serious site, quality products despite our small issue, which was resolved quickly.
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Joseph V.
Rating: 5 out of 5
following a purchase from 15/05/2020
very good to recommend
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Fanny C.
Rating: 5 out of 5
following a purchase from 15/06/2020
I couldn't manage to order online. So I called your customer service. As always, the welcome is warm, the staff answers your questions, they are patient, courteous, and pleasant. In 10 years I have called 4 times and I recommend your products for their quality.
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Emilio B.
Rating: 2 out of 5
following a purchase from 18/05/2020
*** Regarding the order and payment confirmation, a disaster. Between the order and the shipment, there was no confirmation of the bank deposit. My attempts to communicate with you were another failure. Despite everything, the trampoline is very good.
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Jerome M.
Rating: 3 out of 5
following a purchase from 10/05/2020
The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.
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Response from France Trampoline
Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: [email protected] Best regards, The France Trampoline Team.
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Robin T.
Rating: 5 out of 5
following a purchase from 29/03/2020
Very good.
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Pasha C.
Rating: 5 out of 5
following a purchase from 06/04/2020
Would highly recommend France Trampoline for excellent quality products and fantastic customer service. Ordered zip line, Ninja slack line and large oval trampoline in May and thank goodness we did as it kept our children happy, fit and busy during lockdown.
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Jean Marc M.
Rating: 5 out of 5
following a purchase from 25/05/2020
Great product, team present despite a difficult period, I recommend with my eyes closed
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Valerie V.
Rating: 5 out of 5
following a purchase from 29/06/2020
A little long on the delivery. The date announced at the order was not respected.
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Jodi W.
Rating: 5 out of 5
following a purchase from 13/06/2020
Very good service, by telephone and using the site.
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Dominique F.
Rating: 3 out of 5
following a purchase from 14/05/2020
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
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Response from France Trampoline
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
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Emeline S.
Rating: 5 out of 5
following a purchase from 03/07/2020
Very good quality jumping mat.
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Cyril G.
Rating: 5 out of 5
following a purchase from 28/06/2020
I recommend. Fast delivery, super quality.
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Ludovic F.
Rating: 5 out of 5
following a purchase from 22/04/2020
Listening and very good advice.
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Hilda D.
Rating: 5 out of 5
following a purchase from 22/06/2020
I sent an email for advice, and we received a very quick response. Very good material, which lasts, I recommend.
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Jean-marc R.
Rating: 5 out of 5
following a purchase from 06/07/2020
Very good provider, the order arrived on time and the product corresponds well to what was presented. I recommend this high-quality site.
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Anne D.
Rating: 5 out of 5
following a purchase from 01/07/2020
Very good product. Very attractive site.
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Ana T.
Rating: 5 out of 5
following a purchase from 21/05/2020
Good service
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Octave S.
Rating: 5 out of 5
following a purchase from 01/07/2020
I am satisfied with this one-time order. If I had to modify the mat again, I would call France Trampoline.
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Gaelle C.
Rating: 5 out of 5
following a purchase from 02/05/2020
Very good phone contact, person in customer service
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Emmanuel C.
Rating: 5 out of 5
following a purchase from 03/07/2020
Deadline respected, quick and clear response to my questions by email.
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Morgane L.
Rating: 5 out of 5
following a purchase from 28/06/2020
Quality and fast services
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Seynabou T.
Rating: 5 out of 5
following a purchase from 01/04/2020
Good product. Quality trampoline. Satisfied with customer service.
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Elodie A.
Rating: 5 out of 5
following a purchase from 01/06/2020
French design and service, I was very well advised on the phone and the site is well made, you can easily find the trampoline that meets your needs. No unpleasant surprises, it meets our expectations and we spend all our time on it!
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Sebastiano C.
Rating: 5 out of 5
following a purchase from 05/05/2020
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Celine M.
Rating: 5 out of 5
following a purchase from 26/05/2020
Despite the circumstances, very good service and product
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Fabrice L.
Rating: 3 out of 5
following a purchase from 05/05/2020
Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.
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Response from France Trampoline
Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,
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Loïc T.
Rating: 5 out of 5
following a purchase from 26/05/2020
***
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François D.
Rating: 5 out of 5
following a purchase from 24/05/2020
Very good quality merchandise, very long delivery times
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Christian K.
Rating: 5 out of 5
following a purchase from 29/05/2020
Everything is great
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Ubtissem S.
Rating: 5 out of 5
following a purchase from 17/04/2020
A trampoline that is really of very good quality. The delivery was quite fast and within the indicated time. An original trampoline shape with enough space to have fun. I recommend France Trampoline, they are very good advice, thank you.
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Herve B.
Rating: 5 out of 5
following a purchase from 03/05/2020
Beautiful trampoline, sturdy.
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Katharine D.
Rating: 5 out of 5
following a purchase from 03/04/2020
The service at France Trampoline has been excellent. They are polite, have good knowledge of shipping to other countries. They respond quickly to emails and on the phone. The products are good quality and have been delivered on time.
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Christophe G.
Rating: 5 out of 5
following a purchase from 26/04/2020
Order placed during the lockdown. Delivery respected. Top product quality. Thank you.
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Sylvie R.
Rating: 5 out of 5
following a purchase from 01/06/2020
Order of springs for our trampoline purchased 5 years ago... and we are still very happy with it. Aside from a small wait related to stock, nothing to report on this order. We really recommend the quality and seriousness of France Trampoline.
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Florent B.
Rating: 5 out of 5
following a purchase from 17/06/2020
Fast respect for deadlines and as always great material quality.
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Miriam S.
Rating: 5 out of 5
following a purchase from 10/06/2020
We had a complaint about our trampoline. We described our problem in writing and were then called back. We were able to clarify everything and the replacement parts were delivered as quickly as possible. Everything went well.
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Sébastien P.
Rating: 5 out of 5
following a purchase from 14/05/2020
Perfect
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