Customer reviews of France Trampoline

9,4 /10

Based on 22 174 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3 and 5 stars

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Alexandra R.

Published on 24/08/2020 à 21h31 following a purchase from 17/05/2020

Very good.

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Benoit H.

Published on 24/08/2020 à 19h53 following a purchase from 01/05/2020

Good advice and availability both at the time of ordering and during follow-up.

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Laura M.

Published on 24/08/2020 à 13h55 following a purchase from 04/05/2020

Very good.

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Anis B.

Published on 24/08/2020 à 12h37 following a purchase from 13/07/2020

Excellent, the support helped me well in choosing the spare part model. It's nice to have a real customer service. Trampoline purchased from them 10 years ago, it still delights the children.

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Vincent G.

Published on 24/08/2020 à 10h24 following a purchase from 28/05/2020

Quality product very easy to assemble even for a DIY novice!

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Chantal L.

Published on 23/08/2020 à 19h28 following a purchase from 30/06/2020

Very satisfied.

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Cyril C.

Published on 23/08/2020 à 17h52 following a purchase from 18/05/2020

Quality product, deadlines respected.

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Fabrice C.

Published on 23/08/2020 à 14h52 following a purchase from 26/05/2020

The product meets my expectations and I have no regrets about paying more than the trampolines on the market.

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Sandra T.

Published on 23/08/2020 à 13h59 following a purchase from 12/05/2020

Good performance.

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François D.

Published on 22/08/2020 à 15h36 following a purchase from 24/04/2020

Very good product, delivery time a bit long.

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Daniel B.

Published on 22/08/2020 à 10h11 following a purchase from 28/05/2020

In line with expectations. Delivered before the initially scheduled date.

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Arnaud D.

Published on 21/08/2020 à 12h20 following a purchase from 08/07/2020

The product reflects the company and its staff...excellent

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Samuel G.

Published on 21/08/2020 à 09h59 following a purchase from 22/06/2020

Parts ordered, after being well guided on the site, on a model that is not very new, well received. Perfect. The only downside, my account had been deleted and yet I continued to receive ads/promos.

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Louis D.

Published on 20/08/2020 à 20h33 following a purchase from 02/07/2020

I have called on your services several times and it went very well. Thank you

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Pacifique M.

Published on 20/08/2020 à 17h45 following a purchase from 02/05/2020

Extended delivery time without communication

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Response from France Trampoline Published on 04/05/2020

Hello, We sincerely apologize for the longer than normal shipping time. Indeed, at this time, we were still experiencing the consequences of the current crisis. Best regards, The France Trampoline Team

David C.

Published on 20/08/2020 à 13h49 following a purchase from 07/07/2020

Very good service

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Aline D.

Published on 20/08/2020 à 12h45 following a purchase from 24/05/2020

Happy with my purchase

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Kamel K.

Published on 20/08/2020 à 09h26 following a purchase from 06/07/2020

Very good site with very good quality products.

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Emilie V.

Published on 19/08/2020 à 17h25 following a purchase from 08/07/2020

Excellent advice and very serious after-sales service

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Daniel E.

Published on 19/08/2020 à 15h35 following a purchase from 11/06/2020

Courteous welcome, great responsiveness and efficiency in dealing with my problem. Delivery time respected. Nothing to say!!

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Jean-Yves L.

Published on 19/08/2020 à 15h14 following a purchase from 09/06/2020

Order placed easily and waiting for delivery

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Martin B.

Published on 19/08/2020 à 15h10 following a purchase from 14/05/2020

Very good quality

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Aurélia D.

Published on 19/08/2020 à 13h52 following a purchase from 11/05/2020

The product meets our expectations and the delivery was quite fast!

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Géraldine F.

Published on 19/08/2020 à 13h50 following a purchase from 17/05/2020

Quick order, clear site.

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Gerd Z.

Published on 18/08/2020 à 21h31 following a purchase from 25/05/2020

Super trampoline!

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Alexilia B.

Published on 18/08/2020 à 20h39 following a purchase from 29/05/2020

Following premature wear of the protective pad, the company was able to react quickly to our issue and sent us another one. Serious site, quality products despite our small issue, which was resolved quickly.

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Joseph V.

Published on 18/08/2020 à 17h25 following a purchase from 15/05/2020

very good to recommend

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Fanny C.

Published on 18/08/2020 à 16h31 following a purchase from 15/06/2020

I couldn't manage to order online. So I called your customer service. As always, the welcome is warm, the staff answers your questions, they are patient, courteous, and pleasant. In 10 years I have called 4 times and I recommend your products for their quality.

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Emilio B.

Published on 18/08/2020 à 13h30 following a purchase from 18/05/2020

*** Regarding the order and payment confirmation, a disaster. Between the order and the shipment, there was no confirmation of the bank deposit. My attempts to communicate with you were another failure. Despite everything, the trampoline is very good.

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Jerome M.

Published on 18/08/2020 à 13h25 following a purchase from 10/05/2020

The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.

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Response from France Trampoline Published on 12/05/2020

Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: [email protected] Best regards, The France Trampoline Team.

Robin T.

Published on 18/08/2020 à 13h18 following a purchase from 29/03/2020

Very good.

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Pasha C.

Published on 18/08/2020 à 09h14 following a purchase from 06/04/2020

Would highly recommend France Trampoline for excellent quality products and fantastic customer service. Ordered zip line, Ninja slack line and large oval trampoline in May and thank goodness we did as it kept our children happy, fit and busy during lockdown.

Jean Marc M.

Published on 18/08/2020 à 09h13 following a purchase from 25/05/2020

Great product, team present despite a difficult period, I recommend with my eyes closed

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Valerie V.

Published on 18/08/2020 à 08h11 following a purchase from 29/06/2020

A little long on the delivery. The date announced at the order was not respected.

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Jodi W.

Published on 17/08/2020 à 21h41 following a purchase from 13/06/2020

Very good service, by telephone and using the site.

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Dominique F.

Published on 17/08/2020 à 20h10 following a purchase from 14/05/2020

Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.

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Response from France Trampoline Published on 18/05/2020

Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.

Emeline S.

Published on 17/08/2020 à 18h18 following a purchase from 03/07/2020

Very good quality jumping mat.

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Cyril G.

Published on 17/08/2020 à 16h32 following a purchase from 28/06/2020

I recommend. Fast delivery, super quality.

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Ludovic F.

Published on 17/08/2020 à 16h21 following a purchase from 22/04/2020

Listening and very good advice.

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Hilda D.

Published on 17/08/2020 à 14h46 following a purchase from 22/06/2020

I sent an email for advice, and we received a very quick response. Very good material, which lasts, I recommend.

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