Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 2, 3 and 5 stars

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Thierry M.
Rating: 5 out of 5
following a purchase from 18/05/2020
Perfect...
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Cedric C.
Rating: 5 out of 5
following a purchase from 10/05/2020
Ease of ordering, respect for deadlines.
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François C.
Rating: 5 out of 5
following a purchase from 21/05/2020
very good telephone reception, good advice and quality product
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France D.
Rating: 5 out of 5
following a purchase from 22/05/2020
Clear and precise site. What is good is that all the details were included (size, number of eyelets, length of springs).
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Aurelie T.
Rating: 5 out of 5
following a purchase from 05/06/2020
Very good.
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Laurent L.
Rating: 5 out of 5
following a purchase from 08/06/2020
Ultra-fast delivery. Material conforms to my expectations. Thank you!
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Camille R.
Rating: 5 out of 5
following a purchase from 08/06/2020
It was more than perfect! On the phone, a gentleman explained to me that the item I wanted was out of stock for the moment but in fact I received my package 3 or 4 days later!
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Marie Josée M.
Rating: 5 out of 5
following a purchase from 06/06/2020
Product perfectly adapted to my request thanks to a well-written technical sheet. Fast delivery.
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Jean-françois P.
Rating: 5 out of 5
following a purchase from 08/06/2020
Conforms to expectations. Works very well.
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Karine N.
Rating: 5 out of 5
following a purchase from 20/05/2020
Very good listening and responsive.
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Sandra M.
Rating: 5 out of 5
following a purchase from 28/04/2020
The original delivery contained a faulty part. This circumstance was managed very reliably, generously, and to our satisfaction.
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Farah V.
Rating: 5 out of 5
following a purchase from 06/06/2020
I recommend France trampoline, they are just great. Top-notch after-sales service.
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Anne Laure F.
Rating: 5 out of 5
following a purchase from 05/06/2020
Top-notch both for product quality and after-sales service. I recommend it +++
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Mathieu D.
Rating: 5 out of 5
following a purchase from 04/06/2020
Order ok
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Audrey F.
Rating: 3 out of 5
following a purchase from 10/05/2020
Delivery time too long.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays that do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
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Martine D.
Rating: 5 out of 5
following a purchase from 28/05/2020
Goods conform to the order. Well guided during my order.
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Michel P.
Rating: 5 out of 5
following a purchase from 12/05/2020
Quality products, competent staff
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Thierry P.
Rating: 5 out of 5
following a purchase from 03/06/2020
Very good at all levels
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Min W.
Rating: 5 out of 5
following a purchase from 06/05/2020
Great site with good quality products. I just bought some small accessories to restore my trampoline. They have a very good customer service as they offered me some products that I needed to replace. Highly recommended.
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Evelyne L.
Rating: 3 out of 5
following a purchase from 24/04/2020
We went to your office for an order, a delay is expected due to lack of stock, we are waiting!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we are indeed experiencing unusually large delivery delays, which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team
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Maud Z.
Rating: 5 out of 5
following a purchase from 04/06/2020
Fast shipping and conforms to our expectations. Quality product.
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Nauredine B.
Rating: 5 out of 5
following a purchase from 06/04/2020
Delivery always conforms, deadline respected, quality of products
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Ingrid V.
Rating: 5 out of 5
following a purchase from 23/04/2020
The products are of quality, and it's very convenient to be able to order parts individually.
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Michèle D.
Rating: 2 out of 5
following a purchase from 21/04/2020
No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis, which we had to handle with a reduced team for the same reasons. Our response speed to calls and emails received has indeed been a bit extended over the last few weeks, we apologize for that. We remain at your disposal for any further information. The France Trampoline team
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Yannick F.
Rating: 5 out of 5
following a purchase from 02/06/2020
Very good product
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Erika F.
Rating: 5 out of 5
following a purchase from 27/04/2020
Excellent product easy to assemble even though the instructions in Italian were missing.
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Michel K.
Rating: 5 out of 5
following a purchase from 02/06/2020
Purchase advice via email, fast order and delivery, quality product as usual.
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Patrice D.
Rating: 5 out of 5
following a purchase from 19/05/2020
fast, efficient,
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Sylvie C.
Rating: 5 out of 5
following a purchase from 04/04/2020
Very happy with the site. Our trampoline was ordered on this site a few years ago. We were satisfied. We recommended used parts that we easily found on the site. The delivery arrived within the indicated time.
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Faure J.
Rating: 5 out of 5
following a purchase from 01/06/2020
Speed in processing the order and shipping
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Anne-laure A.
Rating: 5 out of 5
following a purchase from 03/05/2020
Quality trampoline, good finishes. Delivery delayed due to confinement but we were warned. Very satisfied with my purchase
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Samuel G.
Rating: 5 out of 5
following a purchase from 01/06/2020
Very fast delivery despite COVID, quality product, the children are delighted. It's a shame that the recommended 8% slope for cable installation is not indicated on the site in the product description; I couldn't install it where I had planned. On the other hand, I noticed a small defect on the multi-strand steel cable, one of the strands is folded over itself for a few millimeters. I hope this won't affect its longevity (I took a photo). I would have liked to make a complaint to have it exchanged but the children were too impatient...
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Ponzio B.
Rating: 5 out of 5
following a purchase from 03/05/2020
Material conforms and of good quality
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Flavie B.
Rating: 5 out of 5
following a purchase from 01/06/2020
Purchase of the zip line, easy assembly, seems to be of good quality.
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Moisan T.
Rating: 5 out of 5
following a purchase from 23/04/2020
I recommend.
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Annie C.
Rating: 5 out of 5
following a purchase from 04/05/2020
Product conforms to the seller's explanations. Very relevant advice from them. Very happy with our purchase.
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Mehdi B.
Rating: 5 out of 5
following a purchase from 25/04/2020
Great.. good quality. Satisfied with this seller. I highly recommend it.
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Marion V.
Rating: 5 out of 5
following a purchase from 13/04/2020
Product corresponding to my expectations of good quality. An assembly manual would have been welcome...
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Bernard F.
Rating: 5 out of 5
following a purchase from 20/04/2020
Very serious throughout the ordering phase despite the health crisis, very good after-sales service and very high-quality product.
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Arnaud O.
Rating: 5 out of 5
following a purchase from 10/05/2020
Trampoline arrived in good condition. It is of good quality.
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