Customer reviews of France Trampoline

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Mr M.

Rating: 5 out of 5

Published on 15/07/2019 à 13h32 following a purchase from 23/06/2019

missing an assembly explanation, to say to do all sides at the same time

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Katy C.

Rating: 5 out of 5

Published on 15/07/2019 à 10h36 following a purchase from 20/06/2019

Fast and efficient delivery with a quality product

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Olivier F.

Rating: 5 out of 5

Published on 15/07/2019 à 09h28 following a purchase from 24/06/2019

Order received very quickly and the trampoline seems very solid, to see over time.

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Matthieu K.

Rating: 5 out of 5

Published on 15/07/2019 à 08h35 following a purchase from 24/06/2019

Top

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Thierry O.

Rating: 5 out of 5

Published on 15/07/2019 à 08h16 following a purchase from 24/06/2019

Super product, easy to assemble. My son is delighted.

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Marie Lou S.

Rating: 5 out of 5

Published on 14/07/2019 à 21h41 following a purchase from 23/06/2019

Very satisfied with the delivery time and the quality of the trampoline

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Celine C.

Rating: 5 out of 5

Published on 14/07/2019 à 18h30 following a purchase from 30/05/2019

Very satisfied, delivery on time as expected

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Marine B.

Rating: 5 out of 5

Published on 12/07/2019 à 18h24 following a purchase from 20/06/2019

Simple order, fast delivery, clear assembly instructions. Excellent quality trampoline.

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Julie V.

Rating: 2 out of 5

Published on 12/07/2019 à 16h10 following a purchase from 21/06/2019

Disappointed with the quality/price ratio. Assembly not easy

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Response from France Trampoline Published on 22/06/2019

Hello, and first of all thank you for taking the time to leave us a comment. In order for us to improve in the future, could you specify the specific points that disappointed you about this product? The Ovalie 430 trampoline is one of our bestsellers and has a high satisfaction rate among our customers. Please feel free to contact us at [email protected] for any requests, comments, or suggestions! We remain at your disposal, the France Trampoline team

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Mathilde P.

Rating: 5 out of 5

Published on 11/07/2019 à 20h45 following a purchase from 18/06/2019

We are delighted to have trusted this company. The quality of the materials used is incomparable to everything we had seen before, the result is not only solid and stable but also very aesthetic. As for the quality of customer service and after-sales, they are perfectly responsive and pleasant! I highly recommend this brand for any trampoline purchase, it is high-end that lives up to its promises.

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Willy H.

Rating: 5 out of 5

Published on 11/07/2019 à 20h11 following a purchase from 18/06/2019

Efficiency, speed, product meets our expectations, I never leave reviews but I make an exception as we are so satisfied with our order.

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Olivier C.

Rating: 5 out of 5

Published on 11/07/2019 à 19h23 following a purchase from 20/06/2019

Everything went very well despite the palette being lost for 10 days. Responsive customer service and attentive, commercial gesture in the process. Nothing to say, I highly recommend. The trampoline is of very nice quality, the kids love it.

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Elvis T.

Rating: 5 out of 5

Published on 11/07/2019 à 17h52 following a purchase from 21/06/2019

*****

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Eric L.

Rating: 5 out of 5

Published on 11/07/2019 à 17h52 following a purchase from 17/06/2019

Easy order, fast delivery, relatively easy assembly and good quality product, currently being tested by two little trampoline enthusiasts.

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Yoann M.

Rating: 5 out of 5

Published on 11/07/2019 à 17h31 following a purchase from 18/06/2019

Very good service. Very good customer service.

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Adnan K.

Rating: 5 out of 5

Published on 11/07/2019 à 16h39 following a purchase from 10/06/2019

Excellent service. Thank you

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Jean Christophe F.

Rating: 5 out of 5

Published on 11/07/2019 à 16h37 following a purchase from 21/06/2019

Perfect

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Séverine M.

Rating: 5 out of 5

Published on 11/07/2019 à 16h18 following a purchase from 20/06/2019

France-Trampoline is very correct. I had to contact them by phone due to missing parts at delivery. They were sent back to me promptly and without issue. Recommended site.

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Gaelle B.

Rating: 5 out of 5

Published on 11/07/2019 à 12h26 following a purchase from 14/05/2019

Nothing to report, very good

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Francois J.

Rating: 5 out of 5

Published on 11/07/2019 à 12h25 following a purchase from 20/06/2019

The quality of the product looks very good. To be confirmed over time!!

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Ginette A.

Rating: 5 out of 5

Published on 11/07/2019 à 10h52 following a purchase from 16/06/2019

Thank you for your speed

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Arnaud L.

Rating: 5 out of 5

Published on 11/07/2019 à 09h56 following a purchase from 23/05/2019

Perfect

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Gerard B.

Rating: 3 out of 5

Published on 11/07/2019 à 08h56 following a purchase from 20/06/2019

Good material but insufficient technical support and 'overwhelmed' when the delivery is incomplete

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Response from France Trampoline Published on 23/06/2019

Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the responses from our technical and commercial team did not fully satisfy you, particularly in terms of response speed. We strive to handle all requests in the shortest possible time but it can indeed happen, as in your case, that our response occurs 24 hours after contact. We apologize for this inconvenience and remain at your disposal for any further comments. Best regards, the France Trampoline team

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Jacques M.

Rating: 5 out of 5

Published on 10/07/2019 à 19h25 following a purchase from 18/06/2019

Nothing to say, everything went well as usual...

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Sébastien B.

Rating: 5 out of 5

Published on 10/07/2019 à 18h20 following a purchase from 19/06/2019

Very good service with very attentive people on the phone.

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Alexandre M.

Rating: 5 out of 5

Published on 10/07/2019 à 15h57 following a purchase from 14/06/2019

Perfect!

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Pierre W.

Rating: 5 out of 5

Published on 10/07/2019 à 15h33 following a purchase from 18/06/2019

Perfect customer service request and top return.

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Geraldine V.

Rating: 5 out of 5

Published on 10/07/2019 à 10h23 following a purchase from 19/06/2019

Perfect

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Renan N.

Rating: 5 out of 5

Published on 10/07/2019 à 08h58 following a purchase from 15/06/2019

Perfect!

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Nancy M.

Rating: 5 out of 5

Published on 10/07/2019 à 08h47 following a purchase from 05/06/2019

Excellent material! Easy ordering and delivery. Very satisfied!

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Jerome V.

Rating: 5 out of 5

Published on 09/07/2019 à 15h15 following a purchase from 17/06/2019

Top

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Christophe R.

Rating: 5 out of 5

Published on 09/07/2019 à 12h50 following a purchase from 27/05/2019

Very good product and at least we have a contact person, the information and telephone service is competent. I recommend

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Alain G.

Rating: 5 out of 5

Published on 09/07/2019 à 10h54 following a purchase from 17/06/2019

Very good, delivery on time and in person

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Konstantinos S.

Rating: 5 out of 5

Published on 09/07/2019 à 09h58 following a purchase from 18/06/2019

Tip top

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Pierre C.

Rating: 5 out of 5

Published on 09/07/2019 à 09h49 following a purchase from 18/06/2019

Very good advice over the phone and perfect deliveries

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Christophe B.

Rating: 5 out of 5

Published on 09/07/2019 à 08h59 following a purchase from 18/06/2019

A really top product with impeccable fast delivery

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Irene G.

Rating: 5 out of 5

Published on 09/07/2019 à 08h31 following a purchase from 08/06/2019

Excellent service

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Danielle V.

Rating: 3 out of 5

Published on 09/07/2019 à 08h13 following a purchase from 14/06/2019

I ordered a trampoline roof at the end of June, received a first package with a mat that was not meant for me. After a complaint, I received a second package with a tube. Still not the right product. In the meantime, they had a carrier come to pick up the first package, and a postal label for me to return the second package. All this to say that you should not order in the summer, as the summer team is not reliable. Response from customer service that I got on the phone.

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Response from France Trampoline Published on 18/06/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry for the various delays you may have encountered with your order, both in terms of preparation and delivery, which do not reflect the quality of service we offer. We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team

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Peter B.

Rating: 3 out of 5

Published on 08/07/2019 à 19h10 following a purchase from 30/06/2019

Order processing and information flow exemplary, delivery by the freight forwarder a complete disaster, no adherence to the agreed delivery time, no prior agreed call 30 minutes before delivery, incompetent and unfriendly staff after telephone inquiry.

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Response from France Trampoline Published on 02/07/2019

Dear customer, thank you for your feedback. We want to continuously improve, so your suggestions are very important to us. We are glad that you are very satisfied with the order processing and information flow. Unfortunately, during the holiday season, the delivery time can sometimes be a bit extended. The freight forwarder can unfortunately be overwhelmed with work... We apologize for this unfortunate incident. We still hope that you are satisfied with your Ovalie 430 trampoline and that it fully meets your expectations. Best regards, your trampoline technology team.

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Stephanie M.

Rating: 5 out of 5

Published on 08/07/2019 à 18h35 following a purchase from 01/06/2019

After a long time looking at trampolines online, we chose to buy from France Trampoline the 5m rectangle for our son who is a fan of buckets, and we really do not regret our purchase. The trampoline is of excellent quality in terms of stability, the nets are perfect and the jumping mat offers impeccable bounce. It is a product of very high quality regarding the customer service we dealt with because we thought we had an issue with the bars during assembly, nothing to complain about, they were perfectly friendly. We highly recommend France Trampoline, the prices are indeed higher than in some stores but the quality is there.

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