Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 175 published reviews

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3 and 5 stars

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A
Anja Ü.
Rating: 5 out of 5
following a purchase from 16/07/2018
I am very satisfied, as I initially ordered the wrong size and was then called. Now everything fits and I can finally start trampoline training again. Best regards
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Thierry L.
Rating: 5 out of 5
following a purchase from 03/07/2018
product speed is great
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Danielle A.
Rating: 5 out of 5
following a purchase from 04/07/2018
Very satisfied, excellent efficiency.
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Samuel P.
Rating: 5 out of 5
following a purchase from 24/06/2018
Simple search, professional phone contact. Delivery as agreed and on time.
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Stephan W.
Rating: 5 out of 5
following a purchase from 17/07/2018
Everything is perfect, would gladly do it again. Very good quality and very fast delivery.
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Sandrine C.
Rating: 5 out of 5
following a purchase from 05/07/2018
The purchase and delivery were very easy and quick
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Sebastien M.
Rating: 5 out of 5
following a purchase from 30/06/2018
Super customer service, thank you
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Françoise H.
Rating: 5 out of 5
following a purchase from 04/07/2018
Very good as usual
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Sabrina F.
Rating: 5 out of 5
following a purchase from 28/06/2018
Available for any questions by phone. Very professional site, very fast delivery and product conforms to my expectations, now let's see the long-term durability.
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Leila M.
Rating: 5 out of 5
following a purchase from 03/06/2018
Serious company. I ordered a trampoline mat and was contacted by the company to verify the characteristics of my trampoline. Fortunately, because I had taken the measurements wrong, the help was therefore precious.. I recommend the seller
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Géraldine J.
Rating: 5 out of 5
following a purchase from 04/07/2018
I ordered items twice, I received advice from sellers or technicians each time, I was very well advised.... the staff was perfect, very friendly, the order, the delivery everything is perfect.... nothing to say I recommend Thank you again
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Thomas L.
Rating: 5 out of 5
following a purchase from 18/06/2018
Very good quality material and in case of a failure (breakage of a net support fiber on the day of installation) the service fully assumed and did what was necessary. Bravo
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Jean Michel B.
Rating: 3 out of 5
following a purchase from 27/06/2018
Perfect product according to the measurements! - But two months of waiting anyway! (With 2 follow-ups because my trampoline order seemed lost!)
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Response from France Trampoline
Hello, and thank you for your comment. We are delighted that your trampoline brings you satisfaction, and we apologize for the duration of manufacturing and shipping which was indeed a bit long for your order. We remain at your disposal for any questions, the France Trampoline team.
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Bruno F.
Rating: 5 out of 5
following a purchase from 04/07/2018
Good product, good information regarding the order and up to delivery. Easy assembly, robust material. The kids love it and enjoy it every day!
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Romain L.
Rating: 5 out of 5
following a purchase from 02/07/2018
Quote by phone, order online!! Excellent service by phone, the website too! The trampoline is really good, of good quality!! The only downside is the transport, the delivery person was polite, nothing to complain about, but the pallet was smashed!! Fortunately for me, all the packages were intact!!
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Marie B.
Rating: 5 out of 5
following a purchase from 03/07/2018
Excellent0
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Guillaume F.
Rating: 5 out of 5
following a purchase from 02/07/2018
Very short delay and consistent with what was announced. Product conforms. Nothing to complain about.
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Christine V.
Rating: 5 out of 5
following a purchase from 03/07/2018
Good quality trampoline. The kids are thrilled! We hope to keep it for many years!
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Philippe R.
Rating: 5 out of 5
following a purchase from 02/07/2018
Very fast delivery, no problems.
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Bertrand M.
Rating: 5 out of 5
following a purchase from 04/07/2018
Very professional advice, easy and relevant contact.
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Christian G.
Rating: 5 out of 5
following a purchase from 26/06/2018
Delivery met expectations
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Julia S.
Rating: 5 out of 5
following a purchase from 03/07/2018
Great! I contacted the service who did not have the answer to my question but took the time to call me back...
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Valentina C.
Rating: 5 out of 5
following a purchase from 01/07/2018
Excellent service both for the purchase and for the shipping that was agreed upon. I can absolutely recommend the purchase!!
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Angéline M.
Rating: 5 out of 5
following a purchase from 02/07/2018
High quality trampoline. Very good value for money.
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Didier S.
Rating: 5 out of 5
following a purchase from 02/07/2018
Excellent welcome, professionalism. Simplicity. Efficiency. Our public services should take example from our French companies.
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Patricia E.
Rating: 5 out of 5
following a purchase from 21/06/2018
Everything is perfect!
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Yohann R.
Rating: 5 out of 5
following a purchase from 02/07/2018
Very good product
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Emmanuel V.
Rating: 5 out of 5
following a purchase from 01/07/2018
Very good
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Harddy D.
Rating: 5 out of 5
following a purchase from 14/07/2018
Professional
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Maite V.
Rating: 5 out of 5
following a purchase from 01/07/2018
Top-notch!
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Bénédicte J.
Rating: 5 out of 5
following a purchase from 29/06/2018
Order conforming but very difficult to assemble
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Natacha K.
Rating: 5 out of 5
following a purchase from 30/06/2018
Excellent customer care. I recommend the France Trampoline site, they are very serious. And the quality... WOW! Nothing to compare with the lousy trampolines sold in supermarkets. I mainly wanted safety for my children, mission accomplished! And on top of that, it's French!
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Sabrina M.
Rating: 5 out of 5
following a purchase from 30/06/2018
Delivery and assembly impeccable. Quality material
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Sébastien L.
Rating: 5 out of 5
following a purchase from 01/07/2018
Very good
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Florence M.
Rating: 5 out of 5
following a purchase from 01/07/2018
Very detailed information on the site allowing for the most suitable choice, in our case an oval trampoline, perfect for our yard and offering a longer jumping area very appreciated by the children and us; simple assembly thanks to the video on the site and the manual; fast and complete delivery; quality material; really no regrets, I recommend this brand! The only small downside regarding the transport company, which requires a presence at home from 9 AM to 5 PM for delivery... and a phone contact that is a bit quick, which does not allow for going into details... so surprise on the day because the truck could not pass in our street and dissatisfaction from the driver! Otherwise, nothing to complain about!
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Stéphanie M.
Rating: 5 out of 5
following a purchase from 29/06/2018
Very good advice over the phone!
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Kornelia Z.
Rating: 5 out of 5
following a purchase from 12/07/2018
Very good and friendly advice on the phone. Delivery on the 7th day after the order ***
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Gael R.
Rating: 3 out of 5
following a purchase from 25/06/2018
First delivery after 6 to 7 weeks with poorly made cuts, so we had to wait another 0 days to be delivered
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave a comment. We are sorry that the reception of your net took so long, and we particularly understand your frustration due to the cutting problem. We place particular importance on our customers' satisfaction, and we strive to offer the best quality of service; unfortunately, we are not immune to occasional manufacturing problems with custom products. We are at your disposal for any further information and renew our apologies for the inconveniences encountered. The France Trampoline team
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Thierry C.
Rating: 5 out of 5
following a purchase from 28/06/2018
We opted for the 3m90 which seems to us a good compromise between size/performance. The goal was to install a trampoline suitable for both small and large, and I confirm that it delights both my little girl who is almost 4 years old and the rest of the family! The product seems really solid: even though we haven't had enough time with only 2 weeks of use, I noticed that it doesn't move when used by adults already fond of jumping. The assembly is not too complicated, the documentation is quite simple if one takes the time to read it seriously! The service was top-notch, the team I spoke to several times on the phone is competent and very helpful. Professionalism, choice, sustainability... one of the few trampoline companies that really specializes in this, which is also why we chose it. In summary, so far and I hope for a long time, we are 100% satisfied.
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Catherine R.
Rating: 3 out of 5
following a purchase from 24/06/2018
Living in Switzerland, there were some delivery issues
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Response from France Trampoline
Hello, indeed the delivery of your package was particularly long, despite an effective shipment the day after your order. We apologize for this wait, which is entirely independent of our will, and hope that your tent will bring you complete satisfaction! Remaining at your disposal, the France Trampoline team