Customer reviews of France Trampoline

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Catherine G.

Rating: 5 out of 5

Published on 06/06/2016 à 08h45 following a purchase from 08/05/2016

Perfect delivery, on the scheduled date and time slot. Completely satisfied with the product and the delivery.

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Bruno M.

Rating: 5 out of 5

Published on 05/06/2016 à 21h54 following a purchase from 10/05/2016

Very good service delivered on time

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Denant A.

Rating: 5 out of 5

Published on 05/06/2016 à 17h53 following a purchase from 15/05/2016

Good quality material and respect for deadlines. I recommend this site and its products.

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Denant A.

Rating: 5 out of 5

Published on 05/06/2016 à 17h44 following a purchase from 15/05/2016

Perfect and of good quality

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Sebastien L.

Rating: 5 out of 5

Published on 05/06/2016 à 17h25 following a purchase from 08/05/2016

Everything was perfect

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Marion V.

Rating: 5 out of 5

Published on 05/06/2016 à 16h32 following a purchase from 09/05/2016

Very good as always. At first, one thinks that 15€ for delivery is expensive, but afterwards, the service is there. Impeccable delivery with a text message for choosing delivery times and even the possibility of changing the address (neighbor). Perfect and compliant material. Best regards.

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Cosimo C.

Rating: 5 out of 5

Published on 04/06/2016 à 16h58 following a purchase from 12/05/2016

Excellent assistance at the Padua office. Quality product

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Florent K.

Rating: 3 out of 5

Published on 04/06/2016 à 12h55 following a purchase from 11/05/2016

There was an error in the delivered products. I had to call customer service and there the 'small' problem was well managed.

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Response from France Trampoline Published on 11/05/2016

Hello, Thank you for your feedback and as you may have noticed, we are very responsive to customer service. We apologize for the inconvenience caused during the first delivery. We did everything possible to deliver the correct item as a replacement within a few hours. We remain at your disposal if needed. The France Trampoline team.

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Giuseppe C.

Rating: 5 out of 5

Published on 04/06/2016 à 12h31 following a purchase from 04/04/2016

Very kind and available staff towards customer needs. Great purchase and compliments to the staff! Thank you

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Bienaime C.

Rating: 5 out of 5

Published on 03/06/2016 à 19h44 following a purchase from 09/05/2016

Impeccable service, customer care, speed, and quality

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Gittan V.

Rating: 5 out of 5

Published on 03/06/2016 à 18h54 following a purchase from 10/05/2016

Excellent

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Guillaume C.

Rating: 5 out of 5

Published on 03/06/2016 à 18h53 following a purchase from 13/05/2016

Excellent service! Fast delivery as expected, very easy and quick assembly for an adult and an 11-year-old child, happy to help. I had to buy a soft material to place under the feet of the trampoline (as it was placed on a hard surface). Perhaps a recommendation on what to put and where to buy it would have helped me.

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Gerard C.

Rating: 5 out of 5

Published on 03/06/2016 à 16h21 following a purchase from 12/05/2016

For several years, I have been ordering from France Trampoline. I have always been satisfied with the services, otherwise I would not order again. Thank you.

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Marc-olivier V.

Rating: 5 out of 5

Published on 03/06/2016 à 16h20 following a purchase from 10/05/2016

Very fast shipping. Easy and clear assembly despite a few small things to review.

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Alex P.

Rating: 5 out of 5

Published on 03/06/2016 à 12h12 following a purchase from 12/05/2016

Excellent, in every way.

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Daujean F.

Rating: 5 out of 5

Published on 03/06/2016 à 11h34 following a purchase from 12/05/2016

Everything very well

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Marie-claude H.

Rating: 5 out of 5

Published on 03/06/2016 à 10h25 following a purchase from 10/05/2016

Nothing to complain about. My little girl is very happy to be able to play with her friends on her trampoline for her birthday. All good, thank you.

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Eric B.

Rating: 5 out of 5

Published on 03/06/2016 à 09h24 following a purchase from 29/04/2016

Competent and respectful customer service. Upon delivery, the trampoline had been damaged (tear) during transport, a new trampoline was sent to me promptly. Good material, you can order without surprises from this company.

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Jean Paul K.

Rating: 5 out of 5

Published on 03/06/2016 à 09h14 following a purchase from 09/05/2016

Delivery, packaging, and product quality impeccable and easy assembly

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Christian R.

Rating: 5 out of 5

Published on 03/06/2016 à 08h49 following a purchase from 11/05/2016

I have always found good and friendly reception when I called you = Thank you!

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Sylvie H.

Rating: 5 out of 5

Published on 02/06/2016 à 21h23 following a purchase from 10/05/2016

I was listened to, thank you.

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Magali E.

Rating: 5 out of 5

Published on 02/06/2016 à 20h30 following a purchase from 08/05/2016

Nothing to complain about. Material conforms to my order and in impeccable condition.

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Diane N.

Rating: 2 out of 5

Published on 02/06/2016 à 20h27 following a purchase from 12/05/2016

Big delivery problems. Delivery canceled 2 times in a row on the day of

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Response from France Trampoline Published on 15/05/2016

Hello Madam, We were not informed of this delivery problem. We are requesting justification from the carrier so that this does not happen again. Indeed, once the delivery is fixed for a day and a 2-hour time slot, the DPD carrier now respects the delivery time. We are surprised by such an inconvenience and we remain at your disposal. The France Trampoline team.

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Gianni C.

Rating: 5 out of 5

Published on 02/06/2016 à 19h26 following a purchase from 12/05/2016

Excellent assistance and shipping, recommendable site.

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Francoise G.

Rating: 5 out of 5

Published on 02/06/2016 à 19h16 following a purchase from 11/05/2016

I am completely satisfied with both the ease of ordering and the delivery conditions and time.

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Mostafa E.

Rating: 5 out of 5

Published on 02/06/2016 à 18h27 following a purchase from 09/05/2016

very good product easy to assemble, we have a blast with the kids. Thank you trampoline France.

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Fabienne G.

Rating: 5 out of 5

Published on 02/06/2016 à 18h15 following a purchase from 10/05/2016

superb

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David C.

Rating: 5 out of 5

Published on 02/06/2016 à 16h52 following a purchase from 12/05/2016

Fast and reliable

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Laurent D.

Rating: 2 out of 5

Published on 02/06/2016 à 13h57 following a purchase from 09/05/2016

Delivery time not respected

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Response from France Trampoline Published on 10/05/2016

Hello Madam, we have taken your comment into account and we apologize for the inconvenience caused. We have communicated your dissatisfaction to our logistics regarding the delivery time, which was 6 working days instead of the 5 working days announced. Please know that we are doing everything possible to meet our deadlines and that if needed, we are available from Monday to Friday at 05 56 36 04 62. We remain at your disposal. The France Trampoline team.

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Dominique P.

Rating: 5 out of 5

Published on 02/06/2016 à 13h55 following a purchase from 11/05/2016

Very effective advice over the phone. Delivery within three days. Everything was perfect. Well done.

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Gaetan D.

Rating: 5 out of 5

Published on 02/06/2016 à 12h52 following a purchase from 11/05/2016

EXCELLENT. Very good quality trampoline, easy to assemble, identical to the ordered model, fast delivery.

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Laurent C.

Rating: 5 out of 5

Published on 02/06/2016 à 12h25 following a purchase from 10/05/2016

Excellent products but it's a shame there is no assembly instructions for the trampoline surround!

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Sarah G.

Rating: 5 out of 5

Published on 02/06/2016 à 11h55 following a purchase from 07/05/2016

Great, nothing to say.

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Henri G.

Rating: 5 out of 5

Published on 02/06/2016 à 11h11 following a purchase from 10/05/2016

Very fast delivery. Product as good, if not better than the original... We will have to appreciate its durability over time!

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Muller M.

Rating: 3 out of 5

Published on 02/06/2016 à 10h29 following a purchase from 08/05/2016

Damaged packaging because the package was on a very small pallet. Assembly instructions are not detailed enough in my opinion. The material is of good quality.

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Response from France Trampoline Published on 08/05/2016

Hello Sir, Thank you for your trust and we are delighted to see that the trampoline, once assembled, fully satisfies you. We will contact you directly to gather your feedback on the areas for improvement regarding the assembly instructions. Additionally, you mentioned receiving the damaged package. We apologize for this, but after verification, you did not leave any reservations on the delivery note. We advise you to specify this if necessary; otherwise, for the carrier, the package arrived in perfect condition and no claims are possible with them. We remain at your disposal. The France Trampoline team.

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Marie-claire O.

Rating: 5 out of 5

Published on 02/06/2016 à 10h22 following a purchase from 11/05/2016

Delivery on time. Solid trampoline that should last over time. Jumping surface large enough for my two teenagers. Good purchase even if a bit expensive.

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Christelle R.

Rating: 5 out of 5

Published on 02/06/2016 à 09h25 following a purchase from 09/05/2016

Very good, very efficient response to emails, delivery on time. No issues.

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Thierry M.

Rating: 5 out of 5

Published on 02/06/2016 à 09h11 following a purchase from 08/04/2016

Perfect!!

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Caroline F.

Rating: 5 out of 5

Published on 01/06/2016 à 20h39 following a purchase from 05/05/2016

Fantastic customer service, the best I have ever had in Italy. I would absolutely recommend you to everyone.

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Serge T.

Rating: 5 out of 5

Published on 01/06/2016 à 19h33 following a purchase from 02/05/2016

First, the website is very well constructed to help choose the trampoline. We opted for the model ***. The order went smoothly and delivery was in less than a week. Having the experience of a trampoline bought from large retailers that lasted 4 years before the fabric tore; upon receipt, I noticed the difference in quality: the structure, fabric, and protection are really sturdier and justify the price difference. The only downside is the fragility of the plastic hooks for closing the entrance. The paper manual is a bit lacking, but the tutorial found on YouTube is perfect.

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