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L
Rating: 5 out of 5
Excellent quality
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2, 3 and 5 stars
Reset filtersF
Rating: 3 out of 5
There are some improvements to be made on the assembly of the trampoline, regarding the fitting of the vertical legs, your tool is useless, not enough grip, I had to use a pair of pliers and then to assemble the protective net the fiberglass arches I had to modify the system my way otherwise impossible to fit the circle and I had to use flat head bolts with nuts to hold the entire steel structure at the holes otherwise the rest is fine.
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Response from France Trampoline
Hello, thank you for your feedback on your assembly experience with our trampoline. We take note of your comments and suggestions to improve our products and make assembly easier for our customers. However, it is surprising that you encountered problems during your assembly of your fiberglass arch set. When you encountered the problem, you could have contacted us so we could help you find a solution, or even send you a new set if necessary. We hope that despite these difficulties, you will fully enjoy your trampoline. The France Trampoline team.
E
Rating: 5 out of 5
We are thrilled. Good high-quality workmanship and maximum fun for the kids.
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A
Rating: 5 out of 5
Very high-quality product
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M
Rating: 5 out of 5
Super quality
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B
Rating: 5 out of 5
Serious and fast
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E
Rating: 5 out of 5
A team that listens, very responsive and effective, it's perfect! I recommend!
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D
Rating: 5 out of 5
The material is of good quality, relatively easy to assemble, overall, it lives up to its promises. Just one issue with delivery, the package arrived completely torn open, the delivery person was clearly not trained in quality service.....
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C
Rating: 3 out of 5
Overall a nice trampoline. Unfortunately, it squeaks after a few weeks and the 'borders' do not hold up unfortunately.
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Response from France Trampoline
Hello Madam, Thank you for your feedback. It is normal for your trampoline to make a little noise. We recommend applying WD-40 to lightly lubricate the springs. Could you please send us photos regarding the problem with your jumping mat so that we can better understand it and help you find a solution? Sincerely, The Trampoline Tech Team
J
Rating: 5 out of 5
Excellent product and efficient customer service.
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B
Rating: 3 out of 5
Hello, assembling the 3.00m dome cannot be done with 2 people in 1 hour, but at least 3 people in 2 hours. For the hammock, impossible to set it up as a hammock (upper part in the dome) because the carabiners are missing! Yet they are well mentioned in the assembly guide. Disappointed... Otherwise, the structure looks sturdy and is aesthetic, we'll see over time.
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Response from France Trampoline
Hello, we are sorry to learn that assembling the dome was more difficult than expected. We take note of your experience. This will allow us to revise our instructions to offer more precise guidance to our future customers. Regarding the missing carabiners for the hammock, you must have received our old assembly guide by mistake. Our new range of hammocks no longer requires the use of carabiners for assembly. We will send you the new guide by email to rectify this error. Finally, despite all these small issues, we are happy to know that you find the structure robust. We hope that despite these inconveniences, you will be able to fully enjoy your dome. Do not hesitate to contact us directly if you have any other questions. We remain at your disposal for any further information. The France Trampoline team.
M
Rating: 5 out of 5
We were very satisfied after purchasing a trampoline.
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S
Rating: 5 out of 5
The trampoline net arrived quickly and is of high quality. Thank you very much.
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S
Rating: 5 out of 5
Perfect. They contact you even before sending your package to ensure compatibility. Truly great professionalism. Thank you!
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D
Rating: 5 out of 5
Perfect
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K
Rating: 5 out of 5
Very professional; quality products, fast and correct service, I recommend!
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F
Rating: 5 out of 5
Very good listening and quick solutions.
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M
Rating: 5 out of 5
Fast delivery, product as described. We just reordered the net attachments for nothing as they were provided but not mentioned on the site and product details.
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B
Rating: 5 out of 5
Easy order to make, deadlines respected, satisfied.
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J
Rating: 5 out of 5
Product matching the description. The whole thing is installed and works perfectly even for me who is 'heavy'.
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A
Rating: 5 out of 5
Perfect, I made a mistake on my order and customer service called me within 30 minutes of my order to verify.
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B
Rating: 5 out of 5
The customer service is efficient: it matches an order for spare parts with a trampoline purchased several years ago and suggests modifications in case of order errors. Many customer services would not have questioned it and would have sent unusable items, proving professionalism.
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F
Rating: 5 out of 5
Very professional and attentive salesperson who gives you advice on the material. Thank you very much 👍
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F
Rating: 5 out of 5
Hello, I am very satisfied with my ordered item, quick and careful shipping.
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E
Rating: 5 out of 5
Good
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M
Rating: 5 out of 5
Fast delivery, nothing broken, everything great!!!
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J
Rating: 5 out of 5
Fast delivery and product matching the description. The kids are having a blast on their zip line.
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S
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Everything went perfectly. Timely and complete delivery, affordable price with good quality.
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A
Rating: 5 out of 5
Speed. Reliability.
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M
Rating: 5 out of 5
Everything very easy. Special attention paid to the accuracy of the order.
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M
Rating: 5 out of 5
Quality trampoline that matches the order.
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A
Rating: 5 out of 5
Quick and clear response on the phone, shipment dispatched quickly. No problem. The kids are delighted!
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M
Rating: 5 out of 5
Excellent site! Product quality, shipping speed, delivery quality, everything is perfect.
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C
Rating: 5 out of 5
Quality product, fast delivery.
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I
Rating: 2 out of 5
It was difficult for us without German customer service. The delivery took a very long time. Communication was difficult. Delivery was complicated. 3 delivery attempts due to wrong packages.
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Response from France Trampoline
Hello Madam, We would like to sincerely apologize once again for the situation you faced. The delivery time was indeed extended due to a cancellation with another order. As long as you receive your request, you will find no way to pick up the first mistakenly delivered package to then restart the delivery of the correct product. We are aware that the language barrier did not make our exchange easier, but please be assured that we did our best to respond to each of your emails as quickly as possible. We hope that the assembly of your trampoline is now complete and that you can enjoy it to the fullest. Kind regards, The Trampoline Tech Team
J
Rating: 5 out of 5
NO PROBLEM
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M
Rating: 5 out of 5
Simple and quick purchase. Fast and hassle-free delivery.
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R
Rating: 5 out of 5
Excellent simply, trampoline boost up in 460. The product is indeed expensive but the quality is there. The assembly is well explained and each part of the trampoline exudes quality! Once assembled, nothing moves or almost! (except when I jump on it with my 100 Kg ...) Our daughter is delighted and the trampoline exudes safety. I recommend 100% PS: for assembling the black parts, I highly recommend not doing it in full sun (or plan for gloves)
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C
Rating: 5 out of 5
Nothing to say. Everything went as planned.
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