Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 063 published reviews

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 2, 3 and 5 stars

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C
Christophe F.
Rating: 5 out of 5
following a purchase from 01/05/2012
Very good communication, information regarding an order that could not be fully processed was perfectly managed, we were able to get someone right away.
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William G.
Rating: 5 out of 5
following a purchase from 13/03/2012
Very satisfactory material as well as a good business relationship. The Oxygene series meets our expectations. Ease of use of the site for choosing the trampoline as well as for its purchase.
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Marie G.
Rating: 5 out of 5
following a purchase from 01/05/2012
Nothing to report. Quality material. Commercial service with a "order tracking" worthy of the name. Ultra-fast delivery as we requested (for a birthday gift) I recommend this site
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Carine B.
Rating: 5 out of 5
following a purchase from 27/03/2012
On Tuesday, May 22, the delivery company contacted us to set a date and time for delivery, so we agreed on an appointment with the delivery person for Wednesday, May 23 in the morning because we had a constraint in the afternoon starting at 3:30 PM -- we had to contact the delivery company again on May 23 at 2:00 PM because no delivery person had come, contacted again at 3:00 PM -- finally a call from the company at 3:45 PM announcing that the delivery person had arrived, he forced the gate to enter (electric gate opening in the French way) we had to manage to be present for the delivery - the delivery person did apologize for the delay otherwise trampoline OK
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Salomon T.
Rating: 5 out of 5
following a purchase from 09/04/2012
Give a delivery time
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Stéphane R.
Rating: 5 out of 5
following a purchase from 30/04/2012
Very good product delivered on time.
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Andre C.
Rating: 5 out of 5
following a purchase from 05/03/2012
Product okay but the color does not match the order
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Sabrina L.
Rating: 5 out of 5
following a purchase from 09/04/2012
Nothing to report
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Marie Laure B.
Rating: 5 out of 5
following a purchase from 02/04/2012
Everything went perfectly - from order taking to delivery. Only regret, that the net was not delivered with the trampoline due to stock shortage!
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Response from France Trampoline
Dear Sir/Madam, We thank you for your feedback and apologize for this delayed delivery due to a stock shortage of nets. Our restock of protective nets will take place in about ten days. Your net will be shipped on June 15. Please feel free to contact us to track your order. We thank you for your patience. Sincerely, The France Trampoline team.
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Jean-louis M.
Rating: 5 out of 5
following a purchase from 16/04/2012
Very efficient processing of the order and each delivery step.
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Geraldine M.
Rating: 5 out of 5
following a purchase from 16/04/2012
Nothing to report
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Sandrine F.
Rating: 5 out of 5
following a purchase from 23/04/2012
The carrier did not call to schedule a delivery appointment.
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Claude L.
Rating: 5 out of 5
following a purchase from 08/04/2012
We are very satisfied with the service from France Trampoline. Very fast delivery, package in very good condition.
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Julie H.
Rating: 5 out of 5
following a purchase from 26/02/2012
Very good material, solid and reliable. Very fast delivery. Pure joy for the children!
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Sabrina K.
Rating: 5 out of 5
following a purchase from 19/02/2012
Fast delivery after making an appointment.
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Alice G.
Rating: 5 out of 5
following a purchase from 21/04/2012
Speed of order and delivery. Nothing to complain about.
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Raphaëlle R.
Rating: 5 out of 5
following a purchase from 14/04/2012
I was completely satisfied with my order, from the phone call to customer service, through the website to delivery. Very good quality products. I recommend!!
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Caroline V.
Rating: 5 out of 5
following a purchase from 14/04/2012
Order tracking is very clear, exemplary services.
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Bernard C.
Rating: 5 out of 5
following a purchase from 14/04/2012
Very good process. Quick responses. However, the carrier is not up to par. Package error during delivery.
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Marie France D.
Rating: 5 out of 5
following a purchase from 03/03/2012
An assembly manual based on the different models of trampolines would have accelerated the assembly of the net.
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Gilles V.
Rating: 5 out of 5
following a purchase from 30/03/2012
From purchase to delivery, everything went smoothly. I am very satisfied with the service.
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Yves B.
Rating: 5 out of 5
following a purchase from 06/04/2012
Very good commercial service that responded very quickly to the message.
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Marie Pierre G.
Rating: 5 out of 5
following a purchase from 17/02/2012
Very competent and friendly contact person
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Benedicte T.
Rating: 5 out of 5
following a purchase from 24/02/2012
Customer service in France - efficient and attentive - Quality of the trampoline top
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Stéphane C.
Rating: 5 out of 5
following a purchase from 27/04/2012
I am very satisfied. The contact with the sales agent was excellent. Fast delivery. I will recommend your site and your services and will reuse them personally.
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Stephane M.
Rating: 5 out of 5
following a purchase from 16/02/2012
Deadline respected, easy assembly, very good quality
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Valérie L.
Rating: 5 out of 5
following a purchase from 05/04/2012
Phone advice: perfect. Speed of dispatch: perfect Product received: perfect So everything is perfect!!
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Richard G.
Rating: 5 out of 5
following a purchase from 29/03/2012
Easy and quick phone order. The trampoline was delivered on time. The product is of very good quality.
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William S.
Rating: 5 out of 5
following a purchase from 29/03/2012
Everything is fine on this site. Point to improve: the tracking of the package which is non-existent. Between the shipping date and reception, it's nothingness. Aside from that, everything is fine.
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Laurent B.
Rating: 5 out of 5
following a purchase from 22/03/2012
Send the delivery tracking number as well as the contact details of the delivery person or better yet have online tracking of the package.
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Response from France Trampoline
Dear Sir or Madam, Thank you for your feedback, and we take your message very seriously. A tracking system for customers will be implemented very soon on our site. While we finalize this project, we provide all tracking information by phone or email. Customers just need to contact us to be kept informed of their order tracking in real time. Sincerely, The France Trampoline team.
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Aline S.
Rating: 5 out of 5
following a purchase from 26/04/2012
Easy and quick order; very fast delivery; perfect.
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Gregory V.
Rating: 5 out of 5
following a purchase from 22/03/2012
The delivery: truck not suitable for the roads of Var
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Christelle M.
Rating: 5 out of 5
following a purchase from 29/03/2012
I BUY ACCESSORIES FOR TRAMPOLINE
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Marie Christine M.
Rating: 5 out of 5
following a purchase from 15/03/2012
I placed my order by phone quite close to my grandson's birthday. Everything was done to be delivered on time. The assembly of the trampoline with several people went well because the instructions are clear. I was consulting your site for the first time; it provided me with the expected information. When I placed the order by phone, I received clear additional information. The people were very friendly and efficient. Suggestion: try to put an assembly model online. This could also be a selling point as the future buyer will notice a clear instruction manual, and they will have an idea of the assembly before their purchase. (if the assembly instructions do not exist on your site).
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Response from France Trampoline
Dear Sir or Madam, Thank you for taking the time to detail your impressions of our services. To facilitate the assembly of our trampolines, we are currently creating explanatory videos for each range of trampoline. They will soon be available on our site. Thank you for your feedback, Sincerely, The France Trampoline team.
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Marcel C.
Rating: 5 out of 5
following a purchase from 25/04/2012
Accessible, welcoming interlocutors who clearly answer questions. Nowadays we appreciate it because it's a rare commodity!
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Lydie L.
Rating: 5 out of 5
following a purchase from 11/04/2012
Good telephone listening, good advice, fast delivery
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Rachel B.
Rating: 5 out of 5
following a purchase from 29/02/2012
Simply perfect, product delivery.
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Jerome B.
Rating: 5 out of 5
following a purchase from 04/04/2012
Thank you again for your quick delivery. Keep it up.
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Jérémy F.
Rating: 5 out of 5
following a purchase from 10/04/2012
I didn't have any particular issues, ordered Monday afternoon, received Friday noon, respectable delay, the carrier called me the day before to inform me of the delivery, that's good, maybe an improvement on the time or a time slot for delivery rather than saying morning or afternoon. This may be difficult but it would be a plus and we wouldn't be blocked. No issues with the order, 15% discount (facebook) perfect, customer service reachable and competent, Ms. *** kind and friendly and who responds quickly by phone and email, continue in this direction, customers will continue to trust you. The website is impeccable, very well done, the descriptions are clear. I recommend France Trampoline to future buyers.
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Norbert M.
Rating: 5 out of 5
following a purchase from 20/02/2012
Excellent service, correct indication of items on the net. The choice is simplified and well guided. Delivery on time. A sheet indicating the contents of the delivered package would be very useful. I did not receive a phone call or message from the carrier to inform me of their passage. But that's a small detail, thank you.
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