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S
Rating: 5 out of 5
very satisfied with my purchase
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect
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C
Rating: 2 out of 5
After two uses, several attachments holding the net under the jumping net are unstitched... incomprehensible.
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Response from France Trampoline
Hello, We are sorry to hear about the problem you encountered with the attachments of your trampoline net after only two uses. To help us better understand the situation and resolve the issue, could you please provide us with photos of the problem by email at [email protected]? Best regards, The France Trampoline team
P
Rating: 5 out of 5
Delivered on time, broken ends were quickly resent. Not finished assembling yet, won't be used before the end of the year, the kids are not old enough yet.
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E
Rating: 5 out of 5
Perfect and quick.
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E
Rating: 5 out of 5
Perfect!
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B
Rating: 5 out of 5
Great 👍 my 7 and a half year old son loves his climbing dome, he spends a lot of time on it. However, the assembly was a bit laborious, we were two to set it up.
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D
Rating: 5 out of 5
Very satisfied, the site is clear and the products are of excellent quality. Our trampoline is 10 years old and hasn't budged!
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H
Rating: 5 out of 5
super service, competence, speed. order compliant. nothing to say, I recommend. Quality, correct price
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J
Rating: 5 out of 5
Very good provider. Delivery on time. Impeccable packaging.
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M
Rating: 5 out of 5
In line with my expectations
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S
Rating: 5 out of 5
Perfect both the product and the quality of service. Thank you very much
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A
Rating: 5 out of 5
Very good product! I highly recommend
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C
Rating: 2 out of 5
The safety net purchased there is not what was delivered. Exchange not possible as customer service claims it is the right one, even after several emails with photos. Safety net for diameter 366 cm does not fit on trampoline with diameter 366 cm. Just sad, as it is supposed to serve as protection for children.
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Response from France Trampoline
Dear Sir or Madam, after a renewed review of the exchange with customer service, you have received the ordered net with the correct attachments. You have sent photos that additionally confirm this. Please do not hesitate to contact customer service via email again if you still have problems with the assembly of the safety net. We will usually get back to you quickly. The Trampoline Technology Team.
B
Rating: 5 out of 5
Order compliant and fast delivery
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F
Rating: 5 out of 5
Very happy with the quality of the product and the commercial contact. Finally, a trampoline that allows fun for both small and large.
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A
Rating: 5 out of 5
Everything very well, zip line installed and functioning perfectly. The only thing to improve is the brake of the zip line which, although it is good, stops abruptly. A more progressive brake would improve the end of the ride.
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J
Rating: 5 out of 5
Order received perfectly on time and compliant with our expectations.
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C
Rating: 5 out of 5
Super responsiveness from your advisors
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E
Rating: 5 out of 5
Fast delivery and package in good condition. Very good carrier.
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F
Rating: 5 out of 5
Of quality
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L
Rating: 5 out of 5
Compliant with my expectations
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H
Rating: 5 out of 5
Quality products
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B
Rating: 5 out of 5
Nothing to say. Everything is compliant.
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P
Rating: 5 out of 5
The site is generally explicit, intuitive, and complete. The ordering process is quite simple and easy. The pre/post-sales service is very professional, available, and very accommodating. No delivery problems. I have been using France Trampoline products for 6 years. I am completely satisfied. I recommend without reservation.
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D
Rating: 5 out of 5
Product compliant with the order and received very quickly.
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R
Rating: 3 out of 5
I am disappointed by the lack of information regarding the delivery. I did not receive any date for it
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Response from France Trampoline
Dear Sir/Madam, we have received your message regarding the shipment of a zip line in stock and delivered in 1 day after preparation by the DPD carrier. We are sending you the tracking link and the carrier will also contact you directly to ensure your delivery via SMS and email. We apologize if this is not sufficient to track your shipment. The France Trampoline team.
P
Rating: 5 out of 5
Structure quite simple to assemble by following the instructions. Great result, the kids love it!
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S
Rating: 5 out of 5
Nothing to complain about, perfect but not yet assembled.
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V
Rating: 5 out of 5
Order compliant
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M
Rating: 5 out of 5
Very precise item description on the site that allowed the choice of the right product, fast shipping, impeccable quality.
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M
Rating: 5 out of 5
Nothing to say about the order and delivery within a very short time. Regarding the trampoline, it will be installed next week.
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J
Rating: 5 out of 5
Reliable and fast.
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F
Rating: 5 out of 5
Very good.
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M
Rating: 5 out of 5
Everything perfect. I was contacted to confirm the dimensions and received within the expected deadlines.
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J
Rating: 5 out of 5
Timely and premium delivery from the courier.
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G
Rating: 5 out of 5
Hello, very well informed by phone, impeccable delivery, thank you for your advice.
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G
Rating: 5 out of 5
Incredible customer service. I received the trampoline 4 years ago. A tree fell on it. I was able to repurchase only the parts that were damaged. I made a mistake on a reference and France Trampoline called me two hours after my order to check if it was intentional. They were able to modify my order and refund me because the part I had chosen was more expensive. I had a doubt about the assembly and I was able to contact customer service who helped me. Really the type of company I want to work with. Thank you France Trampoline!!!
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E
Rating: 5 out of 5
Easy order and ultra-fast delivery.
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J
Rating: 5 out of 5
Very good service.
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