Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3 and 5 stars

Reset filters

Alain M.

Published on 24/10/2023 à 20h22 following a purchase from 30/09/2023

I am very satisfied with your services

Translated reviews

Ilka W.

Published on 24/10/2023 à 19h58 following a purchase from 11/09/2023

Order, appointment, delivery. Everything top.

Translated reviews

Pauline B.

Published on 23/10/2023 à 18h59 following a purchase from 02/10/2023

Top customer service, courteous and super nice team, attentive to our requests

Translated reviews

Dieter G.

Published on 23/10/2023 à 16h14 following a purchase from 08/09/2023

Highly recommended, fast delivery and pleasant contact.

Translated reviews

Evan M.

Published on 23/10/2023 à 10h33 following a purchase from 27/09/2023

excellent product, assembly instructions well done, I recommend,

Translated reviews

Uwe V.

Published on 22/10/2023 à 20h17 following a purchase from 09/09/2023

Everything went perfectly from A to Z. The material is great. It would be good to have protective covers for the zip line. They were included with the ninja. I will expand soon. Then you can get back to the starting point of the zip line via ninja.***

Translated reviews

Mario B.

Published on 22/10/2023 à 18h42 following a purchase from 02/10/2023

I had bought a tarp for the bed and did not install it until months later. When I installed it, I detected a small hole. I contacted jump in spain informing them of the situation and they delivered a new tarp at no cost (I paid for the shipping). I am very satisfied with the service offered and grateful.

Translated reviews

Genevieve D.

Published on 22/10/2023 à 17h47 following a purchase from 29/09/2023

Package well received, easy installation.

Translated reviews

Laurent N.

Published on 22/10/2023 à 08h44 following a purchase from 26/09/2023

Fast delivery and product as described

Translated reviews

Lucie G.

Published on 20/10/2023 à 14h47 following a purchase from 15/09/2023

Very happy with the trampoline. The only downside is the manual, which lacks explanations for assembly. We had to disassemble some parts to redo the assembly correctly due to lack of explanations.

Translated reviews

Elodie G.

Published on 19/10/2023 à 17h14 following a purchase from 28/09/2023

Quality product.

Translated reviews

Aurore S.

Published on 19/10/2023 à 15h27 following a purchase from 27/09/2023

Super product!

Translated reviews

Steve P.

Published on 19/10/2023 à 13h48 following a purchase from 21/09/2023

Responsive and very professional.

Translated reviews

Benjamin D.

Published on 19/10/2023 à 12h44 following a purchase from 27/09/2023

Very satisfied with my purchase. The assembly instructions could, however, be clearer.

Translated reviews

Olivier G.

Published on 19/10/2023 à 09h39 following a purchase from 26/09/2023

Extremely efficient and available contact, kind and professional. Top-notch material.

Translated reviews

Barbara F.

Published on 18/10/2023 à 11h36 following a purchase from 27/09/2023

Quality trampoline, top customer service.

Translated reviews

Cedric V.

Published on 17/10/2023 à 15h15 following a purchase from 22/09/2023

Top-notch! The sales team sent me an email saying that I had made a mistake in my order. Very diligent team. Thank you.

Translated reviews

Audrey P.

Published on 17/10/2023 à 14h57 following a purchase from 25/09/2023

We already had the trampoline and wanted to replace a part. Quick and efficient. Top delivery. Thank you.

Translated reviews

Pierre G.

Published on 16/10/2023 à 20h48 following a purchase from 22/09/2023

Nothing to report

Translated reviews

Augeard M.

Published on 16/10/2023 à 19h44 following a purchase from 25/09/2023

Everything went as planned, very well!

Translated reviews

Hervé E.

Published on 16/10/2023 à 08h53 following a purchase from 22/09/2023

Hello, hook problem, design flaw. Problem not resolved. Best regards.

Translated reviews

Response from France Trampoline Published on 25/09/2023

Hello, We have taken your hook problem into account. To resolve this issue, we sent new hooks by mail on Wednesday 11/10. You should receive them in the coming days. If, however, you do not receive them within a reasonable time, do not hesitate to send us a new message, and we will take the necessary measures to resolve this issue. Best regards, The France Trampoline team.

Victor C.

Published on 15/10/2023 à 09h40 following a purchase from 21/09/2023

I recommend, good quality and very good bounce. My son loves it.

Translated reviews

Philippe B.

Published on 13/10/2023 à 12h41 following a purchase from 13/09/2023

A bit long, more than a week. I ordered and paid for a pack of 20 springs and only received one spring. I called, and they told me they would send the box, and I still haven't received anything 15 days later. What to do?

Translated reviews

Response from France Trampoline Published on 14/09/2023

Hello Sir, We apologize for the preparation issue. Indeed, your phone request did not go through, and the return has not yet been made. We have received your email reminding us of the problem encountered. We are currently processing the shipment of the missing springs, and they should leave our warehouse tomorrow. Rest assured that we are doing everything possible within customer service to prevent such an issue from happening again. The France Trampoline team.

Aurélie G.

Published on 12/10/2023 à 20h50 following a purchase from 22/08/2023

Perfect

Translated reviews

Tristan L.

Published on 12/10/2023 à 18h51 following a purchase from 15/09/2023

Compliant and of quality, the children are happy. Excellent and fast delivery.

Translated reviews

Ass S.

Published on 12/10/2023 à 16h53 following a purchase from 20/09/2023

Very good.

Translated reviews

Marzia F.

Published on 12/10/2023 à 11h57 following a purchase from 30/08/2023

Very serious company that provides useful information for purchasing products.

Translated reviews

Barbara F.

Published on 11/10/2023 à 14h58 following a purchase from 18/09/2023

Quality trampoline with a great warranty. The after-sales service is top-notch.

Translated reviews

Annette R.

Published on 11/10/2023 à 11h51 following a purchase from 17/09/2023

Very good. In line with my expectations.

Translated reviews

Laurent L.

Published on 11/10/2023 à 11h22 following a purchase from 19/09/2023

Good performance

Translated reviews

Magalie L.

Published on 11/10/2023 à 10h13 following a purchase from 20/09/2023

Very good product, our little children are delighted.

Translated reviews

Josué Q.

Published on 10/10/2023 à 19h19 following a purchase from 19/09/2023

Great product with customer service attentive to feedback

Translated reviews

Anna C.

Published on 10/10/2023 à 10h40 following a purchase from 19/09/2023

Excellent treatment with the customer

Translated reviews

Virgile T.

Published on 09/10/2023 à 19h55 following a purchase from 18/09/2023

The product matches perfectly. Very fast shipping. Nothing to complain about, excellent service.

Translated reviews

Sven H.

Published on 08/10/2023 à 21h17 following a purchase from 27/08/2023

Quick delivery even though the seller is in France. The product matches the description and is very good.

Translated reviews

Caroline D.

Published on 05/10/2023 à 15h27 following a purchase from 09/09/2023

Perfect

Translated reviews

Isabelle B.

Published on 04/10/2023 à 08h42 following a purchase from 13/09/2023

Perfect

Translated reviews

Elodie D.

Published on 03/10/2023 à 20h26 following a purchase from 09/09/2023

I contacted by email to get advice on choosing the trampoline net I needed. I had a quick response in about 24 hours. And I was very well advised. The net perfectly matches the trampoline I have! A big thank you, I was starting to lose hope ...

Translated reviews

Bénédicte B.

Published on 03/10/2023 à 17h24 following a purchase from 10/09/2023

I ordered a dome with a tent and hammock. Unfortunately, the tent had a weakness; so when we stretched it, one of the hooks cracked. I contacted France trampoline specifying what had happened and not really knowing what I expected from them in the end. Well, they made my son happy! They quickly sent a new tent! As after-sales service, it can't get better!

Translated reviews

Claude L.

Published on 02/10/2023 à 17h33 following a purchase from 11/09/2023

Disappointed with the return

Translated reviews