Customer reviews of France Trampoline

9,4 /10

Based on 22 065 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 2, 3 and 5 stars

Reset filters

Philippe B.

Published on 24/08/2023 à 15h28 following a purchase from 03/08/2023

Fast shipping, material compliant. Little kids are delighted!

Translated reviews

Patrice G.

Published on 24/08/2023 à 13h25 following a purchase from 02/08/2023

Order and delivery very fast.

Translated reviews

Torsten R.

Published on 23/08/2023 à 20h55 following a purchase from 15/01/2023

Fast delivery, everything went smoothly.

Translated reviews

Jehanne D.

Published on 23/08/2023 à 16h53 following a purchase from 25/07/2023

very professional, I was called to verify the references of the trampoline for which I was ordering the mat

Translated reviews

Philippe P.

Published on 23/08/2023 à 12h13 following a purchase from 02/08/2023

Good advice

Translated reviews

Philippe V.

Published on 22/08/2023 à 20h37 following a purchase from 31/07/2023

Customer service available and responsive. Very satisfied

Translated reviews

Florent C.

Published on 22/08/2023 à 17h19 following a purchase from 31/07/2023

Perfect tracking of parts on a trampoline almost ten years old in very good general condition. We definitely do not regret our purchase.

Translated reviews

Kévin T.

Published on 22/08/2023 à 11h44 following a purchase from 01/08/2023

My daughter is delighted, simple and quick installation. The zip line is of good quality!

Translated reviews

Synke W.

Published on 22/08/2023 à 11h33 following a purchase from 12/07/2023

Super quality!

Translated reviews

Myriam G.

Published on 22/08/2023 à 08h18 following a purchase from 01/08/2023

Fast shipping, spare parts always available several years after purchase

Translated reviews

Vanessa L.

Published on 21/08/2023 à 18h17 following a purchase from 28/07/2023

Perfect 👍

Translated reviews

Ilaria B.

Published on 21/08/2023 à 16h20 following a purchase from 05/07/2023

Everything is okay, only the ladder is not easily insertable with the safety net, the product can be improved in this regard.

Translated reviews

Coralie L.

Published on 21/08/2023 à 15h48 following a purchase from 31/07/2023

Quality product and faithful to the description! Fast service and perfect order tracking! I will order again without hesitation!

Translated reviews

Grégoire S.

Published on 21/08/2023 à 15h34 following a purchase from 01/08/2023

PERFECT! All good!

Translated reviews

Alexandra P.

Published on 21/08/2023 à 15h23 following a purchase from 26/07/2023

I was delighted with your services. A caring team, and very good advice.

Translated reviews

Mélanie B.

Published on 21/08/2023 à 13h58 following a purchase from 30/07/2023

VERY GOOD PRODUCT

Translated reviews

Frédérique L.

Published on 21/08/2023 à 12h23 following a purchase from 25/07/2023

Fast, no particular remarks

Translated reviews

Philippe G.

Published on 21/08/2023 à 11h36 following a purchase from 28/07/2023

Very satisfied with the advice by phone, the management of the order and the received material.

Translated reviews

Pascal L.

Published on 21/08/2023 à 10h44 following a purchase from 30/07/2023

Quality product and available

Translated reviews

Sarah A.

Published on 21/08/2023 à 09h45 following a purchase from 30/07/2023

Very satisfied with my purchase and the trampoline model that I couldn't find anywhere else.

Translated reviews

Johanna R.

Published on 21/08/2023 à 08h25 following a purchase from 28/07/2023

contact, ordering process and quality of the product very easy to handle are convincing. I highly recommend.

Translated reviews

Monique V.

Published on 20/08/2023 à 15h17 following a purchase from 27/07/2023

excellent product compared to the one provided with the trampoline.

Translated reviews

Jean-yves L.

Published on 20/08/2023 à 11h22 following a purchase from 29/07/2023

Good product and delivery as per the order

Translated reviews

Matthias F.

Published on 20/08/2023 à 10h35 following a purchase from 21/06/2023

Top

Translated reviews

Annabelle G.

Published on 20/08/2023 à 09h24 following a purchase from 27/07/2023

Super fast delivery! Some doubts about the sturdiness of the board. To be seen in use. But the user is delighted.

Translated reviews

Jacky B.

Published on 18/08/2023 à 15h55 following a purchase from 27/07/2023

very good quality very good product

Translated reviews

Benoit M.

Published on 17/08/2023 à 19h37 following a purchase from 19/06/2023

Very satisfied with the product. The children immediately adopted it and play a lot with it.

Translated reviews

Xavier D.

Published on 17/08/2023 à 19h36 following a purchase from 27/07/2023

Very good fast delivery tracking

Translated reviews

Christian P.

Published on 17/08/2023 à 17h31 following a purchase from 19/06/2023

Very good

Translated reviews

Jean Michel T.

Published on 17/08/2023 à 15h40 following a purchase from 25/07/2023

Very satisfied

Translated reviews

Linda A.

Published on 17/08/2023 à 13h17 following a purchase from 25/07/2023

Very pleasant and large trampoline 430.

Translated reviews

Vincent B.

Published on 17/08/2023 à 08h44 following a purchase from 25/07/2023

Very professional 👌

Translated reviews

Christophe T.

Published on 17/08/2023 à 08h32 following a purchase from 27/07/2023

Package arrived with difficulty, several changes of parcel relay without being informed. Once arrived, I noticed an error on my part during the order (dimensions of the jumping mat). Customer service responds quickly, I order the new one which arrives quickly. To return the incompatible jumping mat, it’s a hassle, France trampoline does not provide for the return via its carrier, so the return is at my expense and expensive. The package has been here for at least 2 weeks and still no refund. The products are of quality but the after-sales service is not up to par. Too bad. Be cautious when ordering spare parts.

Translated reviews

Response from France Trampoline Published on 30/07/2023

Hello, Thank you for taking the time to respond to this E-Komi review. We are quite surprised. We announce a delivery time of between 3 and 6 working days in summer and your order was shipped by the DPD carrier on 21/07/2023 and delivered on 27/07/2023, which is within a period of 5 working days. The tracking link, sent by email to all our customers, clearly shows the change of relay point on 24/07/2023. For spare parts, we specify on each product page the dimensions to take to avoid any errors. For a jumping mat, you need to: 1. measure the overall diameter (outside) of the trampoline, 2. measure the length of a spring (overall, including hooks and detached from the trampoline), 3. count the number of springs. Regarding the handling of returns, it is clearly stated in our T&Cs that, unless we are at fault, all returns are at the customer's expense. Finally, as explained today by email, when you ordered several items, you selected a payment in several installments without fees and the last payment is due tomorrow, 18/08/2023. Only one item from your order has been returned and the last payment does not only cover the returned item. We are therefore obliged to wait for this payment to proceed with the refund. We strive to provide as much information as possible to our customers and to have a responsive and transparent customer service. We are available by phone and email from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm. As agreed by email today, your refund will be processed at the beginning of next week. We remain at your disposal for any further information. Best regards, The France Trampoline team.

Descourtis J.

Published on 16/08/2023 à 21h34 following a purchase from 25/07/2023

I left a phone message at 11 am, early afternoon, an advisor called me back and guided me very effectively in my choice.

Translated reviews

Valérie D.

Published on 16/08/2023 à 19h59 following a purchase from 26/07/2023

Fast delivery, seller who called us to avoid an excess order that would have been useless, you don't see that everywhere. Completely satisfied customer

Translated reviews

Emmanuel D.

Published on 16/08/2023 à 17h58 following a purchase from 24/07/2023

Very Good. Very Good Products.

Translated reviews

Vincianne W.

Published on 16/08/2023 à 17h17 following a purchase from 24/07/2023

Very good service

Translated reviews

Cristelle B.

Published on 16/08/2023 à 11h16 following a purchase from 26/07/2023

It is very appreciated to be able to order spare parts for our trampoline that is 10 years old.

Translated reviews

Indivision B.

Published on 16/08/2023 à 09h22 following a purchase from 06/06/2023

Top as usual. We changed parts without any problem! Everything arrived as expected!

Translated reviews

Sylvain P.

Published on 15/08/2023 à 20h53 following a purchase from 21/07/2023

Very good product and very responsive customer service.

Translated reviews