France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
The order is easy, the delivery is fast and the carrier is reliable. One remark however on the product. We found it disappointing that the screw thread of some elements was so damaged that it was unusable! We had to buy screws again to finalize the assembly!
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Response from France Trampoline
Hello, We are sorry to hear that you encountered a problem with the screws of your climbing dome. Can you tell us which screws were damaged? Can you send us photos? As soon as we receive the photos we can address the problem encountered under the warranty, which is 1 year on our climbing domes. We remain at your disposal by email at [email protected] or by phone at 05.56.36.04.62 Best regards, The France Trampoline team
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Bernard P.
Rating: 5 out of 5
following a purchase from 27/02/2023
effective fast
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Florence T.
Rating: 5 out of 5
following a purchase from 28/02/2023
Perfect
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Michel P.
Rating: 3 out of 5
following a purchase from 27/02/2023
A bit disappointed
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Catherine L.
Rating: 5 out of 5
following a purchase from 28/02/2023
Very satisfied, fast shipping, zip line conforms to the description, the children use it often
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Nathalie L.
Rating: 5 out of 5
following a purchase from 27/02/2023
Top, product conforms and very good advice
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Eric L.
Rating: 5 out of 5
following a purchase from 28/02/2023
good product and very good service
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Veronique B.
Rating: 5 out of 5
following a purchase from 24/02/2023
All the children at my little girl's birthday party were eagerly waiting for the assembly (about 1.30h)
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Sylvie R.
Rating: 5 out of 5
following a purchase from 26/02/2023
very good value for money, deadlines respected in short, all good
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Marie-Dominique O.
Rating: 5 out of 5
following a purchase from 22/02/2023
Very good, serious and quality. Delivery times respected. Material conforms to the description. I recommend this site.
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Anais V.
Rating: 5 out of 5
following a purchase from 27/02/2023
The site is clear, good product
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Jacques B.
Rating: 5 out of 5
following a purchase from 24/02/2023
Nothing to report. Fast, serious.
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Jean-Matthieu B.
Rating: 5 out of 5
following a purchase from 25/02/2023
Very good advice over the phone to choose the right product (spare parts for an old model)
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Patrice M.
Rating: 5 out of 5
following a purchase from 27/02/2023
Effective and fast delivery. The material is of quality. I recommend
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Virginie M.
Rating: 5 out of 5
following a purchase from 26/02/2023
Very good. Speed, product quality
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Anne-Claire M.
Rating: 5 out of 5
following a purchase from 26/02/2023
Good product. Timely delivery.
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Paolo B.
Rating: 5 out of 5
following a purchase from 05/02/2023
The climbing dome is well made and the assembly instructions are clear. However, the paint is quite fragile and the screws are not stainless steel.
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Monique B.
Rating: 5 out of 5
following a purchase from 24/02/2023
Very happy with my order Received quickly and seems to be of good quality Thank you very much
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Olivier F.
Rating: 5 out of 5
following a purchase from 24/02/2023
Very professional! A call was made to ensure that the dimensions were correct. It turned out that the length of the springs ordered was not right and I was offered the same canvas with the appropriate springs!
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Carlos S.
Rating: 5 out of 5
following a purchase from 26/02/2023
Fast order. Very good.
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Francois L.
Rating: 5 out of 5
following a purchase from 24/02/2023
I recommend you 100%!
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Stephanie R.
Rating: 5 out of 5
following a purchase from 21/02/2023
Perfect!
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Frederic R.
Rating: 3 out of 5
following a purchase from 23/02/2023
I ordered fiberglass arcs for a trampoline with a diameter of 427 but those were not connected to each other, I just received all the components loose. It should be specified in the order that all these rods are not connected, as this is not what I expected. I need to find elastic thread myself to assemble them. Not cool.
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Patricia P.
Rating: 5 out of 5
following a purchase from 21/02/2023
Everything perfect
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Thomas R.
Rating: 5 out of 5
following a purchase from 21/02/2023
The delivery went well. The climbing dome was in a box on a small individual pallet, it was very well protected for transport. The elements of the dome are perfect, no paint chips or anything. The fixing system between the bars is very solid. The kids are happy :-)
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Damien B.
Rating: 5 out of 5
following a purchase from 20/02/2023
Very good product. The construction is a bit delicate but allows for a solid final product. Online purchase, fast delivery.
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Giuseppe B.
Rating: 5 out of 5
following a purchase from 22/02/2023
28m zip line of excellent quality with very clear assembly instructions. The assembly is technically easy but requires some physical strength. Adjusting the height requires several attempts to find the right descent speed and a smooth arrival on the braking spring, otherwise it's muscular! I am perfectly satisfied with this product that I recommend because it really brings joy to children and adults alike.
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Olivier D.
Rating: 5 out of 5
following a purchase from 18/02/2023
High-quality products and perfect service. The company contacted me to verify that the requested dimensions were correct for the online ordered tarp. The products are followed over time, since the purchase of the trampoline was made with you 14 years ago; and no problem in 2023 to find and replace the worn elements over time! The tarp has lasted almost 14 years outdoors, in a very humid environment, the structure and springs are still strong. Only the safety net had to be replaced halfway through.
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Roger L.
Rating: 5 out of 5
following a purchase from 20/02/2023
The tarp is perfectly adapted to my trampoline, fast delivery, correct packaging.
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Clara A.
Rating: 5 out of 5
following a purchase from 18/02/2023
I am delighted with our trampoline purchase, easy to assemble, very good quality, I recommend. Fast delivery, serious communication by email, I am satisfied
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Emma E.
Rating: 5 out of 5
following a purchase from 18/02/2023
Everything is fine
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Clemence Y.
Rating: 5 out of 5
following a purchase from 17/02/2023
Top customer service, quick response on the phone, sending the part to be changed immediately without having to justify with an invoice... just top!
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Aurelie G.
Rating: 5 out of 5
following a purchase from 15/02/2023
Ideal transaction
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Marcel D.
Rating: 5 out of 5
following a purchase from 14/02/2023
Easy assembly for two, good quality material. My son loves it!
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Uwe W.
Rating: 5 out of 5
following a purchase from 16/02/2023
We have bought a rope slide for the second time. The quality is very good, the price/performance ratio as well. Delivery required only a few days. This business partner is highly recommended.
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Yann R.
Rating: 5 out of 5
following a purchase from 16/02/2023
Fast delivery and well-protected product
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Pierre-Yves D.
Rating: 5 out of 5
following a purchase from 13/02/2023
Solid product and inspires confidence. First uses are completely satisfactory
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Victor V.
Rating: 5 out of 5
following a purchase from 14/02/2023
Great customer service, they quickly find our order even if it dates back several years and provide us with the reference of the item to repurchase. Ultra-fast delivery.
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Christine M.
Rating: 5 out of 5
following a purchase from 03/02/2023
Fast delivery with very well packaged product. But the instructions could be more explicit (the diagrams are small and not very understandable; in short, assembly is long and tedious contrary to some published reviews
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Nathalie L.
Rating: 5 out of 5
following a purchase from 13/02/2023
Perfect delivery and on time
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