Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3 and 5 stars

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René S.

Published on 19/05/2022 à 13h25 following a purchase from 06/04/2022

Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.

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Marie-Hélène W.

Published on 19/05/2022 à 12h33 following a purchase from 05/04/2022

Delivery in a few days without any issues, in line with our expectations. Assembly took a bit longer than announced but we are two grandparents. Great joy for our grandchildren who discovered the trampoline in the garden during the long Easter weekend.

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Audryll L.

Published on 18/05/2022 à 19h44 following a purchase from 05/04/2022

Quality material, very fast delivery.

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Jessica R.

Published on 18/05/2022 à 15h14 following a purchase from 06/04/2022

We are very happy with the product which is really of quality as well as the service which is top-notch. A good reason to consume French!!

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Benoit N.

Published on 18/05/2022 à 12h33 following a purchase from 07/03/2022

It is relatively rare for me to leave a comment but the after-sales service is really excellent. It's a real plus in the purchase.

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Guilla C.

Published on 18/05/2022 à 09h33 following a purchase from 07/04/2022

The original net became dangerous after 5 years, a child passed through it. Product advantage always available but big logistics delivery problem... More than a month without you even knowing where the product was. Then after several calls, the file was taken over by a competent person and the net was delivered the next day!

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Response from France Trampoline Published on 08/04/2022

Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team

Serge J.

Published on 17/05/2022 à 19h18 following a purchase from 01/04/2022

Good product, good service

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Charlene L.

Published on 17/05/2022 à 15h28 following a purchase from 06/04/2022

Very professional site with fast delivery

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Alexandra P.

Published on 17/05/2022 à 14h21 following a purchase from 05/04/2022

Perfect

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Delphine C.

Published on 17/05/2022 à 13h44 following a purchase from 04/04/2022

I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...

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Response from France Trampoline Published on 06/04/2022

Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team

Afra H.

Published on 17/05/2022 à 13h22 following a purchase from 04/04/2022

The delivery of my trampoline cover was as announced and the goods are as described - therefore I am very satisfied ☺️

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Sébastien D.

Published on 17/05/2022 à 09h46 following a purchase from 04/04/2022

Package received on time. Very good quality material. We are very satisfied with our order and recommend you to all our friends.

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Lars R.

Published on 16/05/2022 à 21h47 following a purchase from 05/04/2022

Super quality, great service!

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Caroline C.

Published on 16/05/2022 à 21h43 following a purchase from 05/04/2022

We are very satisfied with the climbing dome and the swing ordered. Very nice colors and quality items. The delivery went as planned. One accessory was missing but was sent back to me very quickly.

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Cornelia S.

Published on 16/05/2022 à 16h21 following a purchase from 03/04/2022

Perfect

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Nicolas L.

Published on 16/05/2022 à 13h25 following a purchase from 02/04/2022

Good product, conforms to the description.

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Marie-Line L.

Published on 16/05/2022 à 08h58 following a purchase from 03/04/2022

Very good advice, they even found my invoice from 6 years ago to check if the ordered replacement post was the right one (which it wasn't)!

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Maxime B.

Published on 15/05/2022 à 14h38 following a purchase from 04/04/2022

Very fast and very good quality material

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Alex A.

Published on 15/05/2022 à 14h20 following a purchase from 03/04/2022

Perfect

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Anne L.

Published on 15/05/2022 à 09h41 following a purchase from 01/04/2022

Very professional phone advisor, fast delivery and very good quality trampoline

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Claude Q.

Published on 15/05/2022 à 08h44 following a purchase from 04/04/2022

Good after-sales service

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Malorie B.

Published on 14/05/2022 à 14h32 following a purchase from 27/03/2022

Long delivery

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Response from France Trampoline Published on 27/03/2022

Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team

Evelyne M.

Published on 14/05/2022 à 12h27 following a purchase from 04/04/2022

Very serious

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Delphine G.

Published on 14/05/2022 à 10h59 following a purchase from 27/03/2022

Perfect

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Christelle T.

Published on 14/05/2022 à 08h57 following a purchase from 02/04/2022

Very satisfied

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Anthony B.

Published on 13/05/2022 à 19h57 following a purchase from 31/03/2022

Perfect!

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Damien H.

Published on 12/05/2022 à 20h47 following a purchase from 31/03/2022

impeccable order, product received quickly. Relatively easy assembly, diagram could be a bit more precise. Otherwise nothing to complain about, reliable site.

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Stephanie M.

Published on 12/05/2022 à 19h13 following a purchase from 31/03/2022

perfect, always happy with what I order from France Trampoline.

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Ciret N.

Published on 12/05/2022 à 15h49 following a purchase from 01/04/2022

Effective

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Sandra P.

Published on 12/05/2022 à 09h34 following a purchase from 31/03/2022

I was well advised and my request was processed quickly, so the goods were set up super fast in our garden. Simply top. Highly recommended.

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Alizée A.

Published on 12/05/2022 à 08h57 following a purchase from 01/04/2022

Very good product and a very responsive and helpful customer service!

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Odile S.

Published on 11/05/2022 à 17h51 following a purchase from 29/03/2022

very good

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Laeticia B.

Published on 11/05/2022 à 17h21 following a purchase from 27/03/2022

Very satisfied with the product

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Ingrid N.

Published on 11/05/2022 à 16h19 following a purchase from 30/03/2022

The net is in accordance with the description and fits perfectly. Fast delivery. I recommend this site.

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Patricia L.

Published on 10/05/2022 à 21h17 following a purchase from 29/03/2022

Very good, the dome pleases my children a lot

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Noémie L.

Published on 10/05/2022 à 21h14 following a purchase from 29/03/2022

Order received quickly and effective customer service

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Martine S.

Published on 10/05/2022 à 20h26 following a purchase from 29/03/2022

Perfect

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Alain J.

Published on 10/05/2022 à 13h27 following a purchase from 30/03/2022

Very good customer listening and quality telephone assistance to help select the product suited to the need.

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Peter R.

Published on 09/05/2022 à 21h46 following a purchase from 26/03/2022

The delivery was very fast and the net was of super quality. Unfortunately, the size did not fit. I don't understand why they don't just take the diameter of the jumping mat, but the return was no problem. Would gladly do it again. Best regards

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Claudine D.

Published on 09/05/2022 à 21h23 following a purchase from 16/03/2022

Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***

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Response from France Trampoline Published on 19/03/2022

Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team