The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I bought a trampoline cover that unfortunately cost me 4 times its price. Indeed, upon arrival of the product, I had the unpleasant surprise of having to pay additional fees (in addition to customs fees) even though the DHL transport fees were already exorbitant ***€ (2 times the price of the product)
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Julien W.
Rating: 3 out of 5
following a purchase from 07/07/2019
A broken plastic part in the box which was not damaged.
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Alain R.
Rating: 2 out of 5
following a purchase from 04/06/2019
placed an order received the products a month later. a bit long anyway for a company like this
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Indeed, and after verification, at the time of your order the products were being restocked, as indicated on the product sheet. As soon as they were back in stock, they were shipped to you on the agreed date, a month later. We apologize for these slightly long restocking delays, but they were indeed announced before the order confirmation. We remain at your disposal for any further questions or comments. The France Trampoline team
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Lug P.
Rating: 2 out of 5
following a purchase from 30/06/2019
Very good product but the delivery was terrible. Announced between 2 and 5 working days, the trampoline arrived after 9 working days and I had to send several emails and then call 2 different carriers.... terrible! This is not worthy of a product sold at such a price
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not meet your satisfaction, and indeed the 9-day delay you experienced does not reflect the quality of service we offer. Your case has been closely monitored by our sales team. We sincerely apologize again for the inconveniences encountered and remain at your disposal for any further requests or comments. The France Trampoline team
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Christophe L.
Rating: 3 out of 5
following a purchase from 30/06/2019
Not all items were available. The climbing net is still missing.
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Response from France Trampoline
Hello, Thank you for your comment. We apologize for this inconvenience. The net will be sent to you at the beginning of August. We remain at your disposal for any other comments and renew our apologies for this inconvenience. Best regards, the France Trampoline team.
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Marc S.
Rating: 3 out of 5
following a purchase from 26/06/2019
Very good quality product: the price may seem high but the quality is really there compared to what I have been able to see/buy elsewhere. However, the delivery is catastrophic: deadlines not respected, loss of the product at the delivery location... one piece of advice to France Trampoline: change your service provider!
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment! We are sorry that the delivery of your trampoline did not meet your satisfaction. We carefully select the carriers we work with, but it can happen, especially during the summer period, that the quality of service provided by some is not up to our expectations. We apologize for the inconveniences encountered, which are beyond our control, and remain at your disposal for any comments or questions! Best regards, the France Trampoline team.
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Laurence P.
Rating: 3 out of 5
following a purchase from 22/06/2019
Trampoline net not of the same quality as the original. Disappointed with my purchase. The green mat of the trampoline is identical so that's good
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Our replacement parts for trampolines evolve over the years based on technical and logistical innovations, and in terms of material. Safety and quality remain at the heart of our concerns, we assure you that the net received provides the same level of effectiveness and safety as your previous material. We remain at your disposal for any questions or comments regarding your order. The France Trampoline team
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Fabrice B.
Rating: 3 out of 5
following a purchase from 09/06/2019
The customer service does not respond! A ghost service.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, we confirm that we have not received any phone calls or email contact regarding your order? Our advisors respond to all inquiries promptly, usually within 24 hours. Can you please send your request by phone at 05 56 36 04 62, or by email at [email protected]? We will make sure to respond to you as soon as possible. Best regards, the France Trampoline team.
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Julie V.
Rating: 2 out of 5
following a purchase from 21/06/2019
Disappointed with the quality/price ratio. Assembly not easy
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. In order for us to improve in the future, could you specify the specific points that disappointed you about this product? The Ovalie 430 trampoline is one of our bestsellers and has a high satisfaction rate among our customers. Please feel free to contact us at [email protected] for any requests, comments, or suggestions! We remain at your disposal, the France Trampoline team
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Gerard B.
Rating: 3 out of 5
following a purchase from 20/06/2019
Good material but insufficient technical support and 'overwhelmed' when the delivery is incomplete
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the responses from our technical and commercial team did not fully satisfy you, particularly in terms of response speed. We strive to handle all requests in the shortest possible time but it can indeed happen, as in your case, that our response occurs 24 hours after contact. We apologize for this inconvenience and remain at your disposal for any further comments. Best regards, the France Trampoline team
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Danielle V.
Rating: 3 out of 5
following a purchase from 14/06/2019
I ordered a trampoline roof at the end of June, received a first package with a mat that was not meant for me. After a complaint, I received a second package with a tube. Still not the right product. In the meantime, they had a carrier come to pick up the first package, and a postal label for me to return the second package. All this to say that you should not order in the summer, as the summer team is not reliable. Response from customer service that I got on the phone.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry for the various delays you may have encountered with your order, both in terms of preparation and delivery, which do not reflect the quality of service we offer. We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
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Peter B.
Rating: 3 out of 5
following a purchase from 30/06/2019
Order processing and information flow exemplary, delivery by the freight forwarder a complete disaster, no adherence to the agreed delivery time, no prior agreed call 30 minutes before delivery, incompetent and unfriendly staff after telephone inquiry.
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Response from France Trampoline
Dear customer, thank you for your feedback. We want to continuously improve, so your suggestions are very important to us. We are glad that you are very satisfied with the order processing and information flow. Unfortunately, during the holiday season, the delivery time can sometimes be a bit extended. The freight forwarder can unfortunately be overwhelmed with work... We apologize for this unfortunate incident. We still hope that you are satisfied with your Ovalie 430 trampoline and that it fully meets your expectations. Best regards, your trampoline technology team.
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Roland N.
Rating: 3 out of 5
following a purchase from 25/06/2019
Your employee in Frankfurt was very friendly and competent and made my decision to purchase your product easy, for that, there are 5 stars. Unfortunately, there was no information that 1-2 days later the product was significantly cheaper available in stores, therefore only 3 stars. Best regards, a somewhat sad *** (the product is good... your employee too)
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François P.
Rating: 3 out of 5
following a purchase from 04/06/2019
Replacement net, received quite quickly. However, it is much softer than the one originally provided with the trampoline. It is therefore much less taut and seems to secure the use of the mat less.
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Response from France Trampoline
Hello, thank you for your comment. For logistical reasons regarding the evolution of our product versions, it can indeed sometimes happen that the material of our spare parts is slightly different from that of the original product. However, providing the best quality to our customers while ensuring safe trampoline practice remains our primary concern, and we can assure you that the net you received perfectly meets this dual constraint. We remain at your disposal for any questions, the France Trampoline team.
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Didier C.
Rating: 3 out of 5
following a purchase from 25/05/2019
The assembly guide is not very understandable and the assembly is too complex and there is no hotline on Saturdays!!!
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Response from France Trampoline
Hello, thank you for your comment. Our trampolines are designed to be assembled without professional intervention and are delivered with an assembly manual. Some models, especially larger sizes, take longer to assemble, but we have not received negative feedback from our customers regarding assembly so far. Our advisors are available from Monday to Friday from 9 am to 6 pm to answer your questions. Outside of these hours, you can consult our online guides. We remain at your disposal for any questions, the France Trampoline team.
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Emilie T.
Rating: 2 out of 5
following a purchase from 06/05/2019
great in terms of delivery but disappointed with the assembly too hard and poorly explained we took almost a day with two people...
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Before any marketing, our products are tested and validated both in their use and in their assembly, and the Propulse has certainly not deviated from the rule. As a trampoline designed for intensive professional use, its assembly does indeed take more time than for a classic garden trampoline, however, our various tests did not reveal any particular difficulty. In order for us to correct the assembly instructions or even review certain elements of the product for a future version, would you be kind enough to let us know what caused you problems at [email protected]? We thank you in advance and remain at your disposal for any questions. The France Trampoline team
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Fernando I.
Rating: 2 out of 5
following a purchase from 15/05/2019
the stitching came undone after a few minutes. A product quite expensive for a stitching quality not suitable
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Response from France Trampoline
Hello, thank you for your comment. This stitching problem is indeed not normal, could you send us a photo at [email protected]? We can then see together how to proceed with the replacement of the part if necessary. Remaining at your disposal, the France Trampoline team
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Catherine T.
Rating: 3 out of 5
following a purchase from 14/05/2019
Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...
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Response from France Trampoline
Hello, and thank you for your comment. Indeed, after verification, your file is being processed on our side. We are doing our best to resolve the situation as quickly as possible. We apologize for the inconveniences encountered and remain at your disposal. The France Trampoline team
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Nicole K.
Rating: 2 out of 5
following a purchase from 11/05/2019
Long delivery time. Trampoline tent, one of the arches with elastic broke
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Response from France Trampoline
Hello, and thank you for your comment. We are sorry for this delivery delay with Mondial Relay, which has indeed been longer than usual, but unfortunately remains beyond our control. Furthermore, regarding your broken arch, this is not normal: could you please send us a complaint by email to [email protected] so that we can send you the damaged parts? In the meantime, we apologize for the inconvenience caused. Best regards, the France Trampoline team
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David C.
Rating: 3 out of 5
following a purchase from 30/04/2019
Part of the material arrived damaged. 3 of the 5 plastic pieces, located at the top of the metal rods, arrived broken. The packaging was not well done enough. These plastic pieces could have been better protected, as they are very fragile.
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Caren C.
Rating: 3 out of 5
following a purchase from 01/05/2019
The product is perfect, but I was very disappointed with the delivery conditions. The chosen provider asks the customer to be present one day during the week between 8 am and 7 pm, without at least being able to guarantee a delivery in the morning or the afternoon before the morning of the delivery itself. In short, either you take a whole day off just for that, or... too bad for you! I wrote to France Trampoline to report it, but no response... disappointing!
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Response from France Trampoline
Hello, we are sorry that the delivery of your trampoline did not bring you complete satisfaction. The delivery time slots of the carriers unfortunately do not depend on our will, and while they aim to provide the best quality of service possible, it can sometimes prove insufficient. We apologize for this inconvenience and remain at your disposal for any questions. Best regards, the France Trampoline team
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Isabelle L.
Rating: 2 out of 5
following a purchase from 02/05/2019
The delivery was very poorly managed. 3 days late without any explanation even though it was an express delivery. We had to call customer service to get news
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not bring you complete satisfaction. This delay, unfortunately beyond our control, does not reflect the quality of service we strive to provide. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, the France Trampoline team
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Barbier S.
Rating: 3 out of 5
following a purchase from 27/04/2019
Material conforms but delivery problems
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery of your basketball hoop was postponed due to the appointment with the carrier. We wish you very good sports moments and remain at your disposal for any questions. The France Trampoline team
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Julien G.
Rating: 3 out of 5
following a purchase from 26/04/2019
Good quality trampoline and easy to assemble. However, delivery was more than delayed... from 2 to 4 assured days we went to 14 days... my son could not have his gift on time... very disappointed
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Pierre D.
Rating: 3 out of 5
following a purchase from 20/04/2019
Late delivery despite the extra paid for a delivery within 48 hours. As a result, it arrived too late for the children to enjoy it during their vacation week.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Indeed, after checking, it turns out that the delivery of your trampoline took longer than expected. We sincerely apologize for this failure of the carrier which does not reflect the quality of service we offer. We are at your disposal for any questions or additional information, and we renew our apologies for the inconvenience caused. Best regards, the France Trampoline team
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Régine M.
Rating: 3 out of 5
following a purchase from 14/04/2019
Good product, only the delivery was catastrophic, company to avoid..
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Response from France Trampoline
Hello, thank you for your comment and our apologies for the inconveniences regarding the delivery of your order, which was clearly not up to the quality of service we offer. We take note of your feedback and will ensure that this situation does not happen again in the future. Best regards, the France Trampoline team
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Marie J.
Rating: 2 out of 5
following a purchase from 13/04/2019
The description of the trampoline net was unclear and did not match the photo: resulting in an unusable product...
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, we did not find any open case with our customer service regarding your issue. Could you please specify in more detail what is not suitable, or send us a photo to the address [email protected], so that we can think of a solution? Best regards, the France Trampoline team
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Sebastien C.
Rating: 3 out of 5
following a purchase from 09/04/2019
4 springs are missing from my order; assembly sometimes difficult
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Response from France Trampoline
Hello and thank you for your comment. Please excuse us for this error in preparing your order: the 4 missing springs are on their way, you should receive them very soon! Best regards, the France Trampoline team
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Elodie B.
Rating: 3 out of 5
following a purchase from 05/04/2019
I am disappointed with the layout of your website because I was convinced that I would receive a free basketball hoop if I ordered a foot trampoline. Until the finalization of my order, it was noted "free basketball hoop". At no time did I see that it was under certain conditions. I therefore find it ***.
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Response from France Trampoline
Hello, we are sorry for this misunderstanding! The offer for the basketball hoop was indeed subject to a minimum order amount condition and only appeared in the cart if this condition was met. It is likely that during your browsing on our site, you added products to your cart but then removed them to place your order. Thus, the offer remained displayed even though it could no longer apply. We sincerely apologize for this disappointment and remain at your disposal for any questions. Best regards, the France Trampoline team
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Isabelle S.
Rating: 2 out of 5
following a purchase from 31/03/2019
The product after a few days of use seems very good. My dissatisfaction comes from the delivery time which was not respected and the price of the product: for a delivery to Switzerland, the shipping + customs + VAT costs almost as much as the trampoline itself. This should be made much clearer when ordering! This trampoline (Ovaline 430) cost us: ***€ (trampoline) ***€ (shipping + customs fees) ***€ (VAT + customs fees on the Swiss side) In summary, my neighbors who wanted to order the same quickly abandoned the idea and I advise against continuing deliveries to Switzerland at this price under the risk of receiving numerous complaints!
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Response from France Trampoline
Hello, we thank you for taking the time to leave us a comment. We are sorry for the inconveniences you may have encountered during the delivery of your trampoline. Indeed, in the case of a delivery to Switzerland, additional fees apply in addition to the standard transport fees, and unfortunately this is beyond our control. We strive to clearly indicate this information on our site (especially on the page https://france-trampoline.com/fr/info/4_livraison-france-trampoline) but we take note of your remark and will ensure to be even more explicit in the future. We remain at your disposal for any further information, the France Trampoline team
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Alain K.
Rating: 3 out of 5
following a purchase from 02/04/2019
Good consideration of my needs and precision on the delivery time.
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Response from France Trampoline
Hello, thank you for your comment! We are delighted that your order has brought you satisfaction and wish you good times on your trampoline! The France Trampoline team
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Emmanuel S.
Rating: 3 out of 5
following a purchase from 30/03/2019
Very mediocre quality net compared to the original net... very very disappointed with my purchase
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. The material of some of our nets has indeed been modified over time for technical and logistical reasons, but we can assure you that we always take great care in the making and quality of our products. We do take note of your comment and will pass it on internally to the relevant people. Best regards, the France Trampoline team
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Marie-jo G.
Rating: 3 out of 5
following a purchase from 02/04/2019
At the time of the order: excellent service. Delivery service was terrible. The provider is not serious and you should work with another delivery company.
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Response from France Trampoline
Hello, and thank you for your comment. We take note of your disappointment regarding the carrier who handled the delivery of your package. We will pass the information on to the concerned managers and we will strive to avoid this situation in the future. We remain at your disposal for any further information, the France Trampoline team
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Damien V.
Rating: 3 out of 5
following a purchase from 26/03/2019
Correct product, a bit long delivery time.
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Response from France Trampoline
Hello, thank you for your comment. Indeed, as announced during your order, this product was being restocked at the time of your purchase. It was shipped to you 7 days later, however, delivery to a relay point always takes a bit longer than direct home delivery. We remain at your disposal for any further information, the France Trampoline team
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Norbert H.
Rating: 3 out of 5
following a purchase from 10/04/2019
Super fast delivery, ordered on Thursday, arrived on Monday. -
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David N.
Rating: 3 out of 5
following a purchase from 25/03/2019
The received product does not completely match my request
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Margaret D.
Rating: 3 out of 5
following a purchase from 28/03/2019
Fast delivery. A bit disappointed by the finish of the product
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Céline V.
Rating: 3 out of 5
following a purchase from 20/03/2019
Despite a phone verification of the correct dimensions of our trampoline purchased 5 years ago, the supplied parts were too large. My husband had to trim each ordered post...
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment! We are sorry that the spare parts did not fit despite our vigilance. Next time, do not hesitate to contact us before assembly so that we can see together what can be done to avoid modifying the parts. We remain at your disposal, sincerely, the France Trampoline team
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Christophe D.
Rating: 3 out of 5
following a purchase from 11/03/2019
This is the first time an order has gone this way and I am really disappointed. The order was only prepared after the administrative payment. So a longer delivery time for an order of less than *** €.
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Response from France Trampoline
Hello, and first of all, we thank you for taking the time to leave us a comment. For technical and IT reasons, it sometimes happens that orders are only prepared upon receipt of payment in the case of administrative payments on invoice. We do our best to minimize processing times. We thank you for your understanding and remain at your disposal for any questions or additional information. The France Trampoline team
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Mathieu M.
Rating: 3 out of 5
following a purchase from 06/03/2019
Good product and service but I still took a risk because the site does not specify the length of the spring I ordered. I had to count the number of coils, and indeed the spring fit perfectly.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. In the case of the spring for the Minimax fitness trampoline, the length of the spring is indicated in the long description (88 mm). We take note of your remark and have added this info in the technical specifications so that it is more easily identifiable in the future. We remain at your disposal for any comments. Best regards, the France Trampoline team.
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