Customer reviews of France Trampoline

Delivery + deadlines ok. However, the original fiberglass arches were equipped with an elastic that connected them to each other, which meant we had 2 large half-arches that were easier to install, which is regrettable.

The product, trampoline cushion tensioners, is presented and delivered without any assembly instructions and does not correspond to the original product sewn on the cushion.

Difficulty installing the inner net, we followed online videos but it wasn't simple...

Assembly instructions not precise enough. Not enough bounce, not soft enough

Purchase of a replacement net for a trampoline "France trampoline". The longevity of the original justified the double price of the replacement compared to what is found in stores, as promised to be identical. However, the product received is much thinner, the base attachments of the net have no closure system and end up detaching, which leaves me doubtful about the quality of the product. I hope it will prove to be as durable as the old one given the price. Best regards

Following the return service, disappointing handling on the first contact. On the second contact, you managed to assess the situation of the request. And the after-sales service was carried out. Regarding the delivery, the driver showed up in the morning while the appointment was made for the afternoon. He left a message saying that the second visit would be charged because no one was present during the delivery. After a call, he returned in the afternoon without extra cost. This nonetheless leaves a rather negative feeling about the overall service. However, I want to emphasize the quality of the material from France trampoline as it is present with many of my acquaintances, which is why despite everything I would reorder from them if I need a new trampoline.

Disappointed that the material was not delivered completely the first time

Slow response for all procedures, the delivery time was not met and the delay was excessive.

The package arrived several days late... But compliant...

package very damaged crushed everywhere

Regarding the number of stars, it is not appropriate because concerning the delivery nothing to say, perfect. As for the product, I can't tell you anything for now, the trampoline being a gift for Christmas, it has not yet been set up. Best regards.

I am happy to have received my package despite the Belgian postal strike, this was a sample to see with a larger order? I remain confident.

Site difficult to make a choice. However, the reception and explanation over the phone were really top-notch. Very, very poor delivery (outsourced)... shameful, gave a very bad image of the brand.

The Apollo 500 trampoline is of excellent quality. However, the assembly instructions are poorly written: they are not up to date (they do not mention the provided bungee cords), and they are not precise enough to allow for a good assembly on the first try, resulting in us assembling some poles upside down and wasting time. Close-up views of the details are missing.

Defective part preventing assembly. Fortunately, good responsiveness for customer service.

I rated this order as average not for the trampoline, but for the carrier. First, the delivery hours from 10 am to 5 pm are not compatible with our lifestyle, and moreover, the delivery person was very unfriendly.

the trampoline safety net I bought is not compatible with our original trampoline, and the person I spoke to on the phone indicated otherwise

Fast delivery, good instructions but some defective parts

Good quality material but a bit long to receive

Fast shipping and well-marketed material. Only downside, some foam elements detach quickly.

My online order went very well (guided by phone very effectively and kindly by your advisor. Unfortunately, the delivery went badly. The delivery person did not call me as agreed (I was present completely by chance). Moreover, the package was damaged (the wooden posts of the garden shed were broken) Conclusion: France Trampoline: 10 out of 10 The delivery person: 2 out of 10

Too bad the product met expectations only issue delivery longer than expected, and since we were on vacation we could hardly enjoy the trampoline that the grandparents had bought

spare parts a bit expensive delivery very unsatisfactory: postponed twice at the last moment, so forced to be stuck waiting for delivery 3 times and therefore delivery times too long.

The material is very good despite a missing part (clamp) The online instructions do not match the current model; the same goes for the main paper instructions. Main problem: the package tracking system is completely failing; I had to call three times to get information and make an appointment directly with the last carrier.

delivery time not compliant

Very good product but too long delays.

The trampoline is very good... We are very happy with the product! The downside is on the 'commercial' side. We found the offer unclear because we thought we would benefit from the internet offer of July with the free Trampofoot... except that we ordered during a sale period! We thought we would benefit from both... and unfortunately not! Ultimately, the sales were less advantageous than the Trampofoot offer, which left us with a bit of a bitter taste!!! (about *** euros on the site, while we saved *** euros on the trampoline...) In short, sales that are not really sales!!! Too bad!

I had requested that the delivery not take place before July 10. On July 6, the delivery person called me saying he was at my door. I obviously wasn't there. The actual delivery then went well at a time when I was there.

Perfect product according to the measurements! - But two months of waiting anyway! (With 2 follow-ups because my trampoline order seemed lost!)

First delivery after 6 to 7 weeks with poorly made cuts, so we had to wait another 0 days to be delivered

Living in Switzerland, there were some delivery issues

The problem is the delivery! We received the trampoline on June 21, we are on July 13 and the children cannot use the trampoline because there were missing parts in the delivery, damaged package.... so we are still waiting for the missing parts.

Trampoline ordered on April 29 to have it according to the announced deadlines at the time of order, the week of May 4 to 11 (holidays) when my little grandchildren were there. For info, on some sites like ***, announcement banner that delivery delays due to holidays. Not on France Trampoline. Delivered on the 11th to avoid frustrating the children, so left in its state and not assembled. Assembled on July 1 upon return of our grandchildren (I could have waited for the sales without worry if I had known and I would have received the free foot trampoline and the trampoline would have been assembled at the same time!).....and there, we realize that one spring has the two hooks in reverse.....New loss of time to call. As for the trampoline, we are very satisfied today. We are only disappointed with the non-respect of the announced delivery commitments (wrongly) and the absence of any commercial gesture due to these delays which caused great disappointment because we had announced to our little ones the arrival of the trampoline and this has indeed postponed the use of this trampoline by a month and a half for these little children living far from us.

Trampoline delivery not respected. We made an appointment to be there on the day of receipt and the package arrived 4 days early. The carrier called us and complained that we were not there!! The package is too heavy for him and he leaves it in a common alley for several neighbors. Unpleasant carrier who complains about the load being too heavy! It's his job and every job comes with its problems. Fortunately, the package was fine, but honestly, this type of problem needs to be addressed because buying a trampoline for *** euros is not trivial; it is an item that we could not receive as it should have been!

More than four days late. The delivery was delayed on the pretext that we were not present.... We were present!

Package never arrived. DPD needs to be reviewed as a delivery service and harms your image.

Correct

VERY GOOD FOR THE ORDER THE DELIVERY TO REVIEW. PACKAGING ALL DAMAGED

Item available on the site, not available after ordering, 15 days of waiting without news

Delivery times a bit long (one month) due to the delivery person. Error on the number of springs received compared to the order. The person from customer service is very friendly on the phone and very accommodating.