Customer reviews of France Trampoline

Everything went well, except that: - the ground fixing system is an aberration, there is better to do - the net was easy to assemble, except that when we wanted to operate the zipper, it was derailed. which means it won't last long. we put it back in place. but it might fail us quite quickly. otherwise for the assembly operation everything went well.

Fast receipt of the package, not enough feedback on the use of the product but seems correct.

No issues with the delivery, but a broken part... so handling wasn't very delicate...

Good telephone reception. Available staff

the phone support

Mediocre carrier. I have two trampolines for a long time, I cannot answer the following questions.

Delivery did not meet deadlines even though we had spent *** euros extra. I had to go pick up the trampoline directly in the evening from the delivery person so that my daughter could have her birthday gift on time! Otherwise, the trampoline is very good.

The trampoline is excellent and it was easy to set up with the help of the video on the site. However, they initially sent the wrong trampoline, so they had to do an exchange. It was not ideal to have all my children around the boxes all excited and to tell them that it was not ours. I was expecting a small gift to apologize, but no, with the price paid, you should do better.

Item took a bit long to arrive. There was no assembly instructions.

I am following up on my order and the delivery scheduled for today. I want to point out a delivery problem. Indeed, having ordered a picnic table, I chose to have it delivered to my home to avoid handling when picking up the merchandise. The delivery was scheduled for today, so I took a day off to be present. Being at home, I do not have my mobile phone with me. I just realized that I received a call and a voicemail from the delivery person. He did not bother to deliver my package to my home, as requested at the time of purchase, but left it at a parcel relay 5 minutes from my house. I now have to find a day during the week when my husband does not come home too late to go pick up the package. I do not find this correct at all on the part of the delivery person. You should escalate this information.

The process from order to delivery went well. But one of the products is not quite technically compliant with the original product... Otherwise, delivery time was respected, nothing else to say.

Unhappy with the delivery

Poorly advised in the first phase of the order, I had to pay shipping costs twice

For an order with you, we had two delivery problems.

Good reception

Seat poorly adapted for children, the gap between the seat and the handle is too large. Instructions poorly explained, we had to redo it twice. And for the price, you still have to buy a sandbag for the brake. For safety, I also bought a safety harness for the children. The zip line is very long and the child can let go at any moment. It's dangerous with the speed. I don't understand how such an item can be sold without safety accessories at least for children. Otherwise, good item, we have fun, just need to review these criteria.

Good contact, but bad result: indeed the person who took care of me made an order mistake. I received a trampoline net that is not at all the size of my trampoline. So I have to return the wrong net and I am waiting for the new one........

The purchase and delivery went well, but unfortunately we have not yet been able to get rid of the huge double pallet on which the trampoline was delivered. The freight forwarder refused to take it back, and the bulky waste we ordered for today did not take it either. We would be grateful for any advice as we are now left with a disposal that is chargeable for us. Best regards

Cover arrived with a cutter cut inside and arc just the right size for our trampoline.

I ordered fiberglass rods, one of which arrived broken, only to realize once the new protective net was unpacked that there was no way to slide the fiberglass rods on the upper part of the frame as was the case with our previous net.

The net quality is absolutely top! The advice on the phone was also very satisfactory. However, what I find absolutely inadequate is the assembly instructions! The knots are described more than inadequately and the chosen assembly method is poorly described! Therefore only three stars!

The supplied parts were just right, but there was one defective plastic part to secure the trampoline. I unfortunately lost a screw during assembly. I had to search my garden for a long time to finish the assembly. Instructions not clear on some steps.

Delivery time significantly longer than the announced time

I followed the seller's advice who was very accessible and knew his products well. The only problem upon arrival was the size of the trampoline which could have been larger despite my explanations.

Order and rapid shipping, nothing to say about this subject but broken parts in the package. We did not have time to assemble it completely to see if it hinders or not

the delays are quite long, but the product is worth it!

I was disappointed by the quality of the protective mats that I replaced. It was not at all the same quality as we originally purchased in 2012

Well-designed site. Delivery time announced 5 working days, but 10 actual days. The trampoline springs squeak.

Disappointed with the product which is not sturdy.

Caring supplier (called after the order was placed to verify the trampoline references to provide the correct spare part) Slow shipping times (shipping a simple package on Tuesday at 4 PM for an order on Sunday evening) Carrier's information faulty: while the package arrived on Thursday at 2 PM at the delivery point, I was only notified on Friday at 10 AM by SMS...

Poor quality received compared to the original fabric even though it is the same model.

good trampoline but difficulties in assembling it, due to an insufficient manual

Very good product, but the instruction manual is totally useless. Some crucial points are rushed in a diagram where you can't see anything. It goes from a part in French to the next in German. Take example on ***!

Order placed and paid online. I had to inquire myself several times about the delivery time. Delivery not made by the carrier on the indicated day. I had to contact France Trampoline to get a new delivery date. A follow-up and clearer information even by email would be welcome.

Easy order and great care to meet the request but delay VERY long (about 1 month) while the product was announced in stock at the time of the order.

The packaging had a hole but the package was not damaged at the pickup point.

Fast service but excessive shipping costs for spare parts.

No worries

Very satisfied with the product; the trampoline is quiet for use in an apartment. Additional and more explicit exercises would be welcome. The delivery service by DPD is DISASTROUS!!

I am strangely ambivalent because I ordered from you on the recommendation of a friend reassured about the quality. Expect 2 hours of assembly with 2 adults and to carefully follow the axes for placing the ground net. When we use it, apart from the squeaking of the springs with each jump, the kids are safe. My (big) negative points: The drawings in the assembly instructions (ultra pixelated) are better made by my 7-year-old child, especially the sketch for fitting the legs... The day after the first use and protected at night by the protective cover, I noticed that the white paint of the central logo had stained my socks (sic) and the jumping net has parts in nylon that look deconstructed, like knots of sewing threads. I am therefore questioning the longevity of the trampoline, especially since that was the initial idea. I will send the photos to the site to understand if this is an isolated case... or not.