The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The order was placed very easily, the products arrived very quickly and within a very precise timeframe. The downside is that the trampoline mat (which is outside) does not allow water to pass through well, so after each rain, a bit of water accumulates on this mat. It's a bit annoying. That's why I indicated "average".
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Response from France Trampoline
Hello, This message refers to the trampoline jumping mat which, for practical reasons for the feet, cannot be made of large meshes with each step. The black Polypropylene fabric, also called Mesh, is made up of very small meshes, allowing rainwater to drain slowly, for example, but does not guarantee immediate drainage or quick drying. This "defect" is therefore encountered on all trampolines equipped with this type of mat, which are all leisure trampolines on the market. We regret that we cannot provide you with a technical solution to this inconvenience. The France Trampoline team.
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Marina G.
Rating: 3 out of 5
following a purchase from 11/02/2017
Difficult delivery but kindness of the interlocutors allowing contact with the delivery service to make an appointment. It's a shame that the transport company does not call ahead for delivery appointments. Regarding the assembly, the instructions do not explain enough: e.g. positioning of the support feet to be oriented so that they can fit, as they can no longer be turned to place the crossbars. Some nuts (6) were missing.
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Response from France Trampoline
Hello, We emphasize that the transport and delivery of each order are ensured by a national transport company, which organizes its deliveries in advance, but does not necessarily call 10 minutes before arriving at the delivery point. As for the assembly instructions, they provide diagrams and text, which can be supplemented by our assembly guides available on our website, section "Leisure trampoline > Guides for leisure trampolines". Our office remains available by phone from Monday to Friday. The France Trampoline team
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M H.
Rating: 3 out of 5
following a purchase from 21/12/2016
Good responsiveness to place the order; unfortunately one of the items is out of stock and I am still waiting for it (one month)
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Cedric M.
Rating: 3 out of 5
following a purchase from 26/12/2016
Nothing to say about the product which fits what we ordered. However, the carrier is really not up to par. Dpd gives us a date and time for delivery and does not show up. In the evening we receive another appointment for the following week only to find the package left in front of the door two days later. When you know the price of delivery, it's a bit annoying.
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Response from France Trampoline
Hello, we thank you for your positive feedback on the ordered product. We apologize for the inconvenience encountered with the carrier. Normally, the delivery person cannot leave the package without handing it to someone. We will escalate the information so that this does not happen again. We renew our apologies for the inconvenience caused. The France Trampoline team.
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Maud D.
Rating: 3 out of 5
following a purchase from 08/12/2016
France trampoline is very serious several But the delivery company is unsatisfactory
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Response from France Trampoline
Hello Madam, Sir, We are delighted to see that the Access 360 trampoline you chose meets all your expectations. And we hope your children will use it for many years. Regarding the carrier, we have no specific feedback on your delivery. Please know that we remain at your disposal if you wish to discuss it with us at 05 56 36 04 62. The France Trampoline team.
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Marc D.
Rating: 3 out of 5
following a purchase from 13/11/2016
A consistently satisfactory order processing quality at France Trampoline. However, exorbitant shipping costs considering the order of spare parts themselves (*** euros for *** euros of parts!!!). And the choice of a carrier that only offers delivery times during the day (so you can't work) or *** euros extra if you miss the appointment. The Colissimo option might be worth considering...
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Response from France Trampoline
Hello Madam, we thank you for your positive feedback on the processing of your order and also its fast delivery. This is indeed included in the shipping costs. That is why they are high to allow for a quality of service and seriousness that you validate. The delivery person also needs to work during the day; otherwise, shipping costs would be even higher. However, you could have had it delivered to your workplace, a family member, or a neighbor available. We remain at your disposal. The France Trampoline team.
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Erwann G.
Rating: 3 out of 5
following a purchase from 12/11/2016
Everything is perfect. My only regret concerns the price of the freestyle skis I bought, ***€ for 2 foam squares, it's ridiculous...
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Response from France Trampoline
Hello Sir, we have taken your regret regarding the purchased item into account. If you wish, you have 14 days to return the item in new condition. However, we would like to remind you that this item does not exist elsewhere at such a price (less than 80 euros) in France and Europe! The closest item is made for ski professionals who want to train on a trampoline but it tripled or quadrupled our price. We hope you will still use this sports accessory. The France Trampoline team.
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Daniel R.
Rating: 3 out of 5
following a purchase from 10/11/2016
Fast delivery, well-packaged product
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Alexandre M.
Rating: 2 out of 5
following a purchase from 24/10/2016
I ordered a protective net to replace the one from an old model. The type of protection had changed and I had to buy a more expensive model: limited satisfaction. As a gift, I was given support bars... For the delivery, I had to wait 3 weeks. Since then, I have dismantled my trampoline for winter and I haven't dared to open the package = surprise this spring! Will it fit?
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Response from France Trampoline
Hello Sir, we have taken your feedback into account and we apologize for the inconvenience felt. After verification, we found no trace of an exchange regarding your order. You ordered a protective net with posts for a JumpUp 390 trampoline. The delivery tracking indicates that it was made within 3 days by the carrier with an appointment. We just left you a voicemail so that we can get more information and better assist you when reassembling your trampoline in spring 2017. Please know that we remain at your disposal at 05 56 36 04 62 from Monday to Friday. Sincere regards, The France Trampoline team.
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Jonas Z.
Rating: 3 out of 5
following a purchase from 08/11/2016
Include a plan on how to assemble it. I have 8 ropes for 3 nets???
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Response from France Trampoline
You will receive assembly instructions via email for your residential nets.
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Frédéric G.
Rating: 3 out of 5
following a purchase from 24/10/2016
Very good quality tarp, perfect dimensions. The problem is the plastic attachments: they all broke with a simple pressure between two fingers!!! We couldn't even install them! We had to manage with makeshift means to attach the tarp... Really a shame for the price!
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Response from France Trampoline
Hello Sir, we have taken your feedback into account and we apologize for the inconvenience suffered. The hooks must have been damaged during transport. We ask you to believe that this is exceptional. One of our advisors will contact you to find a solution if necessary as it seems you have addressed this problem yourself. We renew our apologies. The France Trampoline team.
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Claude G.
Rating: 2 out of 5
following a purchase from 29/09/2016
Please refer to my email today regarding several defective materials on a trampoline that was just purchased for 874.90€ five weeks ago. Your advertising is well done, your commitments enticing, let's see if the warranty is taken into account and if the customer service is effective and up to these commitments. Best regards, ***
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Response from France Trampoline
Hello Sir, we have taken your email into account as soon as we arrived at the office yesterday. We apologize for the inconvenience encountered with the protective net and the broken carabiners. We have sent a steel hook at 11 am so that this does not happen again. You should receive them by mail very quickly. We renew our apologies for the issue encountered and remain at your disposal. The France Trampoline team.
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Patrick C.
Rating: 3 out of 5
following a purchase from 16/10/2016
Very nice trampoline but all the door closing carabiners were broken, what a shame. Because the trampoline provides bounce, fast and serious delivery.
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Response from France Trampoline
Hello Mrs. Charbal, we apologize for the inconvenience caused. The hooks must have broken during transport. As discussed over the phone, we will send you new carabiners by mail to replace the ones that need changing. We renew our apologies and remain at your disposal. The France Trampoline team.
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Stéphanie C.
Rating: 3 out of 5
following a purchase from 13/10/2016
The packaging is really basic and slightly damaged.
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Response from France Trampoline
Hello Madam, we thank you for your feedback. At the time of delivery, if you find that the parts of the package are damaged, you have the right to refuse the package. The carrier will return it to us and we will quickly send another order. However, if you accepted it without reporting any reservations, the package arrived in good condition and no complaint is possible with the carrier. France Trampoline remains available if needed but it is necessary, as with any order, to check the condition of the package before receiving it, even if the delivery person is in a hurry. We remain at your disposal. The France Trampoline team.
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Caroline D.
Rating: 3 out of 5
following a purchase from 11/10/2016
No problems with the order, good order tracking, super trampoline. But tedious delivery! How can a company still ask you to be present from 9 am to 5 pm! To arrive with a supposedly too big truck and have to come with my own vehicle to load and pick up my trampoline at the street entrance, with my 14-month-old son. I accepted for fear of being charged for a redelivery.
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Response from France Trampoline
Hello Madam, We thank you for your feedback and we are pleased to see that the Ovalie 490 trampoline fully satisfies you. Regarding the carrier, he must indeed come with a large truck in order to deliver correctly and if the delivery address is not accessible for maneuvering with such a vehicle, he prefers to ask for your help rather than return another day. We are aware that this is not always ideal but it is the best we can do to satisfy your children. We remain at your disposal for any further information. The France Trampoline team.
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Francisco L.
Rating: 3 out of 5
following a purchase from 08/10/2016
The material was missing grip rubber for the tube, but everything else was fine.
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Bruno L.
Rating: 3 out of 5
following a purchase from 04/08/2016
Absence of nuts in the kit sent (also missing 3 elastic straps for holding the mats, in the process of being resent)
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Pierre S.
Rating: 3 out of 5
following a purchase from 18/09/2016
Punctual and fast transport, but transport cost too high. For long-time customers like me, transport should be free. The tarp is satisfactory.
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Michaël S.
Rating: 3 out of 5
following a purchase from 11/09/2016
Product received not conforming to the order (diameter error), however, the after-sales service was responsive and sent the correct product quickly.
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Response from France Trampoline
Hello Madam, Thank you for your comment and indeed, after verification, our preparation service had sent 4 foam tubes of the wrong diameter and we apologize again for this. As you have noticed, the return was indeed very quick and we thank you for noting it in your comment. We remain at your disposal if necessary. The France Trampoline team.
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Matthieu C.
Rating: 3 out of 5
following a purchase from 06/09/2016
The delivery of the material was quick: 4 days. Previously, the seller was able to inform us well over the phone, reassure us, and give us simple instructions upon receipt. However, the anchoring sheets are missing from my package: this is the reason for 3 stars instead of 5.
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Response from France Trampoline
Hello, we have taken your feedback into account. The fixing kit will soon be available and as indicated at the time of the order, it will be sent to you as soon as it is available and at no additional cost! We regret to see that this gesture does not fully satisfy you. We take note of it. We remain at your disposal and thank you for your patience. The France Trampoline team.
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Ariane J.
Rating: 3 out of 5
following a purchase from 21/07/2016
The packages were dropped off in front of our house even though it was clearly specified that the carrier should contact the person who would receive the packages.
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Response from France Trampoline
Hello Madam JANIS KIRKIS, We have taken your feedback into account and we apologize for the inconvenience caused. However, we checked the delivery note and a signature validating the proper receipt is indeed mentioned on it. We will escalate the information to our logistics to find out what happened. We are also unhappy with the carrier because we pay them to schedule appointments with our recipients, and all deliveries must be made with the recipient. We renew our apologies and remain at your disposal. The France Trampoline team.
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Gilbert B.
Rating: 3 out of 5
following a purchase from 18/07/2016
At delivery, the necessary clamp for assembling the springs and the assembly guide and a few other parts were missing; but after a complaint, everything was sorted out.
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Response from France Trampoline
Hello Sir, we have read your comment and are sorry for this malfunction, which remains exceptional. We are nevertheless pleased to note that the quick dispatch of the missing parts has brought you satisfaction. We remain at your disposal from Monday to Friday at 05 56 36 04 62 to answer all your questions regarding the assembly, use, and maintenance of your trampoline. The France Trampoline Team.
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Alain M.
Rating: 3 out of 5
following a purchase from 24/06/2016
Very good commercial service with professional and available telephone advice. Good product quality, which has its price. Very poor home delivery service (not precise and reliable in the delivery slots).
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Response from France Trampoline
Hello Sir, we apologize for the inconvenience caused by the delivery person. Normally, he respects the time slot validated by you via their website (to be done the day before delivery before 11 PM). The delivery person in charge of your package must have experienced a delay on one of his deliveries before yours, which delayed your reception. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.
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Pascal T.
Rating: 3 out of 5
following a purchase from 25/05/2016
Delivery wait time for the parts too long: 6 weeks.
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Response from France Trampoline
Hello Sir, We apologize for the delivery delay of your order but this was indicated at the time of purchase. We shipped it as soon as the product was available and on the date mentioned on the website at the time of purchase. We apologize once again for the wait and remain at your disposal. The France Trampoline team.
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Annie M.
Rating: 3 out of 5
following a purchase from 06/07/2016
It took several months for me to obtain the item I wanted to order ......
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Response from France Trampoline
Hello Madam, we have taken your feedback on the delivery of the pink cushion 3m00 into account. Indeed, we had a 3-month stock shortage on this item. A professional chose to equip himself with several cushions of this reference and ordered all our stock at the time. It indeed took us several months for you to be delivered. We apologize for this inconvenience and hope it will not happen again. The France Trampoline team.
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Pierre T.
Rating: 3 out of 5
following a purchase from 28/06/2016
Very nice trampoline. Incomplete delivery. Delivery to a neighbor!!
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Response from France Trampoline
Hello Sir, we are delighted to see that the trampoline received pleases you and your children. They should not get off it so soon. Indeed, the delivery of the trampoline was received by a neighbor and some springs were missing. These have been immediately resent to your home within 48 hours by carrier so that you can assemble the trampoline the following weekend. We apologize for the inconvenience caused and remain at your disposal if needed. The France Trampoline team.
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Seif B.
Rating: 3 out of 5
following a purchase from 26/06/2016
Hello, Delivery and product conform to the order - We bought a protective cover for the trampoline but ultimately the installation of the cover with the net turns out to be very complex because it requires at least two people, patience, and especially strength to insert the cover between the net and the trampoline - Purchase not recommended if the trampoline is equipped with a net .....
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Response from France Trampoline
Hello Madam, we have taken your comment into account. We are sorry to see that the cover does not satisfy you, but to be honest, we have not received feedback like yours regarding the installation of the protective cover. Certainly, the safety net must be detached to install it. If a cover is installed over the net, it will create a huge wind catch. It is a method that takes a bit of time but remains the only effective way to protect your trampoline for long-term use. We remain at your disposal if you have any questions. The France Trampoline team.
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Gilbert B.
Rating: 3 out of 5
following a purchase from 24/06/2016
No assembly guide with the package. The assembly guide I found is not very helpful, not precise at all! And finally a piece of advice: the brackets for fixing the net support tubes should be 3 mm longer.
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Response from France Trampoline
Hello, We apologize for this malfunction. This is not normal and we have not received any other feedback from other customers with such an issue. We will send you the manual by email right now. We also invite you to watch our YouTube videos if it is still necessary and check your installation. Please know that we remain at your disposal if needed. The France Trampoline team.
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Thomas M.
Rating: 3 out of 5
following a purchase from 11/06/2016
I am satisfied with the service and the product overall, however upon unpacking several black plastic 'attachments' were broken, which is a shame for a new product. Regards ***
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Response from France Trampoline
Hello Sir, We have taken your feedback into account and we apologize for the inconvenience caused. We are contacting you immediately to resolve your case and will send new hooks quickly. We renew our apologies and remain at your disposal. The France Trampoline team.
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Juan Pedro T.
Rating: 3 out of 5
following a purchase from 13/06/2016
I found it quite difficult to contact you by phone. Otherwise, everything was fine.
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Jocelyne G.
Rating: 3 out of 5
following a purchase from 13/06/2016
A person weighing 70kg tried it but when jumping the trampoline mat touches the ground and it's painful. I am disappointed for this reason as it was said to support up to 90kg! If there is a solution, please write to me.***
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Response from France Trampoline
Hello, this fitness trampoline is designed for fitness exercises that require rather quick and sustained movements and is not to be used for high jumps with the support bar. Indeed, with 8mm elastics, it is possible to touch the ground. We plan to develop a second model with 10mm elastics for interested gyms. We apologize for the inconvenience and remain at your disposal. The France Trampoline team.
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Olivier R.
Rating: 3 out of 5
following a purchase from 08/06/2016
hello disappointed to have received the trampoline without checking it, a twisted bracket and all the hooks holding the net were breaking one after the other. After calling, we were told that there were new standards and that they were replaced by steel hooks. Why not have done this before delivering it to us? Now everything is back in order and the children are happy.
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Response from France Trampoline
Hello, we apologize for the inconveniences caused by the hooks of the safety net. As you may have noticed, we sent you replacement parts within 48 hours and your children are still enjoying the trampoline for many years. If you need anything, we remain at your disposal. The France Trampoline team.
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Suzanne P.
Rating: 3 out of 5
following a purchase from 07/06/2016
Correct.
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Response from France Trampoline
Hello, we have taken your feedback into account regarding the purchase of a jumping mat for a trampoline with a diameter of 2.44m and which has 48 attachments for 140mm springs. Please note that we have added a reinforcement strap under the attachments of each triangle and that your jumping mat will not tear. Hoping that you appreciated this important detail for the quality of your purchase, we remain at your disposal. The France Trampoline team.
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Sandrine B.
Rating: 3 out of 5
following a purchase from 05/06/2016
For the order tracking and reception at home, everything went well, however I sent two emails regarding questions about the weight announced on the site and the weight of the trampoline received, and the response I received did not convince me. On the other hand, regarding the assembly of the trampoline, there is one step that is not very clear in the manual concerning the assembly of the frame cushion and the attachment with springs underneath!! photos A and B.. The assembly of the textile net on the posts is not very easy and the tension is not necessarily balanced. Otherwise, the users themselves are fully satisfied with the trampoline.
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Response from France Trampoline
Hello Madam, we apologize if our explanations provided by email did not seem clear enough. We have asked the sales representative in contact with you to get back to you on this matter. Regarding the assembly instructions, we thank you for your feedback. We have forwarded it to our management to improve this point. We are delighted to see that the Jump'Up trampoline is fully satisfying for your children. If you have any questions, please know that we are at your complete disposal. The France Trampoline team.
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Eric A.
Rating: 3 out of 5
following a purchase from 31/05/2016
Regarding the part, no problem, but concerning delivery, paying €12 to be delivered a week later is a bit frustrating (for a 48h delivery). Regards.
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Response from France Trampoline
Hello, we have received your feedback on the ground fixation kit and we appreciate that the item meets your expectations. You ordered on May 31 and we handed your package to the carrier on June 1, 2016. The delivery person tried to deliver to you on Friday, June 3, according to the request you made on the carrier's website, which allows you to select a date and time slot for delivery. You were apparently not available on the agreed date, so the carrier returned to deliver to you the following Monday. Our carrier does not deliver on Saturdays or Sundays, in order to keep transport costs to a minimum. We remain at your disposal if you have any questions. The France Trampoline team.
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Anthony E.
Rating: 3 out of 5
following a purchase from 30/05/2016
Good telephone advice, product in stock, fast delivery (3 days), correct instructions, accessories very expensive considering the quality (ladder, anchoring...) ground fixation is mandatory, but there is no ideal solution, the kit guarantees nothing, only time will tell if we are right or not!!
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Response from France Trampoline
Hello, we thank you for your positive feedback on the trampoline and its safety net. We are sorry to hear that the ordered accessories do not fully satisfy you. We would like to clarify that the ground fixation kit is not mandatory but recommended if the trampoline is placed in a windy area. Regarding the ladder, it is equipped with wide steps so that children can access the trampoline easily and without hurting their feet (as is often the case with ladders that have rungs as steps). Please know that we remain at your disposal from Monday to Friday if you have any questions. The France Trampoline team.
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Cherade C.
Rating: 3 out of 5
following a purchase from 07/05/2016
The delivery person got stuck in my neighbor's driveway and broke 3 pine branches while reversing.
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Response from France Trampoline
Hello Sir, we have taken your feedback into account. We apologize for the issue encountered with the delivery truck. Given the volume of our products, carriers must deliver in large trucks. The delivery personnel are conscientious, but small inconveniences can sometimes occur, like the one you mentioned. If needed, we remain at your disposal at 05 56 36 04 62 from Monday to Friday. The France Trampoline team.
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Sylvie B.
Rating: 3 out of 5
following a purchase from 03/05/2016
The service guided me well in my steps to order the said item but I am very surprised that the quality of the item in question is so mediocre as it tore as if it had received a cutter blow, while I did not need to use this tool to unpack it and when I installed it, there was nothing.
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Response from France Trampoline
Hello Sir, we have taken your request regarding your received protection cushion into account. We apologize for the issue present on it. We only ship completely new and undamaged cushions. An issue must have occurred during delivery or at the opening of the package. Did you make any reservations on the delivery note, please? Otherwise, could you send us photos of the issue encountered? We will be able to study your request as quickly as possible. The France Trampoline team.
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Jean Michel F.
Rating: 3 out of 5
following a purchase from 04/04/2016
Two pole sleeves were missing from the delivery, after two complaints we received two sleeves, one of which was too long by 15 cm.
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Response from France Trampoline
Hello Madam, We sincerely apologize for this preparation error regarding your pole protection sleeves. Please know that we have reported this information to our preparation service so that it does not happen again. It would have been really annoying if the received sleeve was too short. We remain at your disposal at 05 56 36 04 62 from Monday to Friday if you need information. The France Trampoline team.
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Stephanie L.
Rating: 3 out of 5
following a purchase from 23/03/2016
Delivery time a bit long. Bad surprise upon delivery of the trampoline tent, which, contrary to the photos on the site, cannot be set up with the net in place. We had to rig a system so as not to have to dismantle the net every time we want to use the tent.
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Response from France Trampoline
Hello, we have taken your regret regarding the installation of the tent with a safety net into account. We do not recommend installing this accessory with a safety net. Two installation pieces of the tent attach to the trampoline frame and the foot of the trampoline. There is indeed no space to properly install a tent and a safety net together. Technically, this is not possible and we explain it in every product sheet of the tent. If you did not see this indication, we sincerely apologize. We remain at your disposal. The France Trampoline team.
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