English 
M
Rating: 3 out of 5
Problem with the trampoline, not resolved despite several emails to customer service. Too bad for the price of the product!
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2 and 3 stars
Reset filtersM
Rating: 3 out of 5
Fast delivery. Assembly not detailed enough. Quality product except for the plastics with elastics that hold the spring protection. They broke on the first jump. Let's see if they will send me others at no cost...
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) with photos of the defective parts. We will get back to you as soon as possible to apply the warranty. Best regards, the France Trampoline team
A
Rating: 3 out of 5
Waiting time much too long, item ordered in April, received in July. Too bad.
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Response from France Trampoline
Hello, thank you for your feedback. At the time of your order, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking time would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 07/07. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
G
Rating: 3 out of 5
Professional refund service. Ineffective expert customer service to help a customer looking for a product
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Response from France Trampoline
Hello and thank you for your feedback. Since your trampoline is not of our brand, we specified during our email exchanges that it is possible that our spare parts may not be compatible with your trampoline. Unfortunately, we do not have a suitable net for your brand - we therefore offered you a return at our expense and a refund. Best regards, the France Trampoline team
A
Rating: 3 out of 5
The product is in line with what we expected. The delivery service was very disappointing.
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R
Rating: 2 out of 5
Delivery OK / Return email keeps coming back / Am I thus forced to keep the goods?
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Response from France Trampoline
Dear customer, thank you for your feedback. To return your goods, you can contact our customer service at the following email address: [email protected] or at the number 06996758504. We will get back to you as soon as possible. Best regards, Your Trampolin-Technik Team
A
Rating: 3 out of 5
A customer service that answers questions well but a delivery time that is really too long
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Response from France Trampoline
Hello and thank you for your feedback. When you placed your order, the net was not in stock before 30/06, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay on 25/06. We apologize for the waiting time for restocking and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
S
Rating: 3 out of 5
One of the parts was bent, but since the delivery was delayed, we didn't want to wait yet
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Response from France Trampoline
Hello, thank you for your comment. We apologize for these circumstances. Please feel free to contact our customer service with photos of the defective product ([email protected]). We will do our best to remedy it as soon as possible. Best regards, the France Trampoline team
C
Rating: 3 out of 5
Not too happy... A fairly large order to please our children and the packages arrived open with missing items
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for these circumstances. After our exchanges with you by email regarding the situation upon receipt of the packages, we found that no part was missing and was not resent to you. If this is an error, we are always at your disposal ([email protected]) to remedy it and find a solution. Best regards, the France Trampoline team
P
Rating: 2 out of 5
Damaged bars. Very difficult to assemble.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) to report any issues encountered during the assembly of the trampoline. We hope that despite this, your family enjoys the trampoline and that you are satisfied with the product! Best regards, the France Trampoline team
F
Rating: 3 out of 5
It's a shame not to have been warned at the time of payment that the delay was so long.
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Response from France Trampoline
Hello, thank you for your feedback. We do our best to ensure our customers receive their orders as quickly as possible. However, we are dependent on the carriers and there are sometimes delivery delays that we have no influence over. We apologize for these circumstances and are in contact with our carriers to improve our services. Best regards, the France Trampoline team
S
Rating: 3 out of 5
Products (description not detailed enough) quite regularly out of stock which leads to quite long delivery times!!!!!
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Response from France Trampoline
Hello, thank you for your feedback. Please feel free to contact our sales advisors ([email protected]) for more information about the products. We will be happy to assist you. Restocking dates are indicated on our site according to real-time available information. We apologize for any potential supply delays, we do our best to deliver our customers as quickly as possible. Best regards, the France Trampoline team
S
Rating: 3 out of 5
Big delivery delay, however the reception of your services was very good, the person was very pleasant. The compensation was very appreciated by my son.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We are currently facing difficulties in restocking our products. Despite all our efforts to speed up restocking, we remain dependent on the carriers. We are doing our best to ensure our customers receive their products as soon as possible. We are glad that the gift pleased your son and wish you a good season on your trampoline! Best regards, The France trampoline team.
F
Rating: 3 out of 5
Very long delivery time, but items received for warranty repair
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Response from France Trampoline
Hello and thank you for your comment. We apologize for the delivery delay of your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment, are not fulfilling their promises. We apologize for these circumstances and are doing our best to ensure our customers receive their products as soon as possible. Best regards, The France trampoline team.
P
Rating: 2 out of 5
Regarding customer service, the waiting time for the replacement of a defective jumping mat was very long...
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Response from France Trampoline
Hello, thank you for your comment. We apologize for these circumstances and do our best to satisfy our customers as quickly as possible. Our customer service is available by phone and email ([email protected]) for any questions regarding customer service. Best regards, the France Trampoline team.
O
Rating: 3 out of 5
Well conforms to the announcement. Careful delivery
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D
Rating: 3 out of 5
Ultra long delivery: order placed in March to be delivered in June, announced at the time of ordering but quite vague, so very long for a child who is waiting to use their trampoline. I chose to order the mat on this site because the photo showed an identical screen-printed jump4fun mat and the one received was marked France rampoline. If this had been indicated at the time of ordering, I would have placed my order on another site for a much faster delivery and also cheaper. Regarding the quality of the mat, it seems correct but the quality remains different, at least visually and to the touch compared to the original one, but too early to judge the resistance.
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J
Rating: 2 out of 5
More than a month of waiting for a basketball hoop?
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Response from France Trampoline
Hello and thank you for your feedback. Still suffering from the consequences of the health crisis, we are out of stock on some of our products including our basketball hoops. The theoretical restocking times are indicated on each product sheet and we do our best to respect them despite the unusual circumstances. We apologize for this inconvenience and hope you enjoy this trampoline game. Have a nice day, the France Trampoline team.
C
Rating: 3 out of 5
Hello, the order and delivery service were very well handled. However, I have a few comments to make about the product itself: - lack of precision in the assembly manual (=> we tore a tube cover) - a missing bolt - hooks holding the safety net are breaking
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Response from France Trampoline
Hello and thank you for your feedback. Regarding the defective parts, please do not hesitate to contact our customer service with photos of the products at the following email address: [email protected]. We will do our best to resolve this issue as quickly as possible. Have a nice day, the France Trampoline team.
M
Rating: 3 out of 5
A bit disappointed because we wanted a trampoline with a diameter of start up 300 or 360 but not available for a birthday on 19/05/2021 (available only a month later), so we settled for a start up 250 in stock. And very disappointed with the quality of the spring protections as they were already torn after the first uses. The elastic attachment system is very poorly designed and forces a strong tension on the protective foam which has torn!!!
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F
Rating: 3 out of 5
Very long delivery times. I was supposedly warned before validating my order... We waited and are happy with the product. It was the delay that was really long..
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A
Rating: 2 out of 5
no assembly instructions ... a hassle
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Response from France Trampoline
Hello and thank you for your comment, it helps us improve. The assembly instructions are not sent with the product, they can be found in your customer area. Have a nice day, the France Trampoline team.
J
Rating: 3 out of 5
It went well
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Response from France Trampoline
Hello and thank you for your comment. We are glad you are satisfied! Enjoy your Ninja accessories. Have a nice day, the France Trampoline team.
F
Rating: 2 out of 5
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
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Response from France Trampoline
Hello and thank you for your comment. We are sorry that everything did not go as planned. Indeed, there was a communication problem internally and stock shortages. We should have informed you as soon as the cover was available again. Customer service has taken over your case and has called you about it. We apologize again and wish you an excellent day, the France Trampoline team.
Z
Rating: 3 out of 5
Website is mediocre, many items out of stock! Great trampoline but the delivery was pathetic! I waited 17 days for an order that was supposed to be delivered in 5 days.
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Response from France Trampoline
Hello and thank you for your comment. We apologize for the delivery delay, we will escalate your dissatisfaction to the carrier for improvement. Have a nice day, the France Trampoline team.
M
Rating: 3 out of 5
Shipping costs more than the ordered item. *** euros for a part worth 25 €. And on top of that, the delivery leaves much to be desired, delay, dropped off carelessly in front of our house, without warning. I am really disappointed.
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Response from France Trampoline
Hello and thank you for your comment. The W leg you ordered is an oversized item for carriers, which incurs additional costs. Furthermore, we are sorry that the delivery did not go smoothly. We will pass the information to the carrier for improvement. Have a nice day, the France Trampoline team.
H
Rating: 2 out of 5
Delivery expected in 4 months is too long
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Response from France Trampoline
Hello and thank you for your comment. We are experiencing supply issues beyond our control on certain references. Please believe that we are doing everything possible to deliver you as soon as possible and to inform you of delivery delays when they occur. Enjoy your Strat'Up 250! Best regards, the France Trampoline team.
D
Rating: 3 out of 5
Product conforms to my expectations. However, delivery time was extremely long.
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Response from France Trampoline
Hello and thank you for your feedback. At the time of your order, the seat for the zip line was not in stock, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay. Enjoy your zip line! Have a great day, the France Trampoline team.
P
Rating: 3 out of 5
no reminder email when the product became available after order and payment by bank transfer
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O
Rating: 3 out of 5
no communication problem but big difficulty to get the requested product.
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Response from France Trampoline
Hello Madam, thank you for your comment. Indeed, the first net you received was not the right one and we are really sorry about that. We have done what is necessary to send you the correct product that you should have received. Enjoy your trampoline! Have a nice end of the day, the France Trampoline team.
J
Rating: 3 out of 5
I informed customer service with supporting photos that I found the shackles too small.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has already gotten back to you and sent you the manual. Your installation seems very good to us! Enjoy your zip line!
J
Rating: 3 out of 5
We received the trampoline a few weeks ago. The delivery time (about 2 months) was respected. However, the carrier, instead of placing the packages properly, dropped them in 1 minute flat in the slope of our garage. The boxes therefore fell along the slope while the carrier was leaving. Incredible, fortunately no breakage. Assembling the trampoline is laborious (2 adults minimum for 1 day). Once assembled, the product meets our expectations, the children are having fun.
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Response from France Trampoline
Hello and thank you for your feedback. I am sorry that the delivery did not go ideally. We will pass your feedback to the carrier so that they can improve. We are very happy that you like the trampoline, enjoy it well.
I
Rating: 3 out of 5
When returning, I was not fully refunded even though everything was NEW! I also paid for the shipping costs myself!
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Response from France Trampoline
Dear Customer, Thank you for your feedback. We apologize for these circumstances. Regarding the return shipping costs, these are at the customer's expense according to our general conditions. Best regards, Your Trampoline Technology Team
D
Rating: 3 out of 5
Net of poor quality compared to the original! At this price I expected better
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that the quality does not seem to meet your expectations. After research, I found that you initially had a premium net and that the one you are talking about is a medium net. Don't worry, it is still a good net that will last several years. Have a nice day, The France trampoline team.
M
Rating: 3 out of 5
The 2 items were not available at the same time but I had to ask to have the delivery of what was available. I think this could have been offered. I repurchased a complete net and a protective cover for an old trampoline, I would have liked a commercial gesture as it was a big budget and there were offers on the site. I was told there were no more promotions. It's a bit disappointing.
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Response from France Trampoline
Hello and thank you for your comment. The availability of products is indicated on each product sheet. In the order confirmation email you received, it is clearly stated "If you purchased one or more accessories and spare parts: as soon as we receive the missing products in our warehouses, we will proceed to ship your order in its entirety." Following your contact with customer service, we sent the spare part in stock at our expense, then 13 days later, the missing product once it returned to stock. We did our best and are sorry if this did not satisfy you. Best regards, the France Trampoline Team.
R
Rating: 3 out of 5
I am disappointed with the quality of the trampoline pad which does not match in foam thickness or skirt length to the original despite what customer service says: I checked with the old pad that I replaced.
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J
Rating: 3 out of 5
Efficient delivery. Product well packaged. However, I had an incident after a month of use because the metal ring connecting the rope to the pulley broke at the end of the course. Fortunately without injury but we were very scared
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Response from France Trampoline
Hello and thank you for your comment. I am sorry to read this, it is the first time we have this feedback. We are relieved to know that you were not injured fortunately. Customer service has already contacted you to send you a seat under warranty. We hope this experience will not prevent you from fully enjoying your zip line. Best regards, the France Trampoline Team.
B
Rating: 3 out of 5
Wrong delivery
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, there was a mix-up in the order during preparation, we are sorry for that. The issue has been addressed by customer service and your order has been resent. Customer service remains at your disposal. Best regards, the France Trampoline Team.
J
Rating: 2 out of 5
The net is too long to put on the Sky Line it drags on the ground. And we received it with only one carabiner...
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Response from France Trampoline
Hello and thank you for your comment. The climbing net measures 1m80 x 1m80, the trick to shorten it is to pass your slackline inside the 'attachment handles' of the net and use the carabiners to shorten it, I invite you to check the product sheet photos. The missing carabiners will be sent to you as soon as possible, we apologize for that. Best regards, the France Trampoline Team.
F
Rating: 3 out of 5
Very long supply times, springs still not delivered and trampoline damaged for over a month
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Response from France Trampoline
Hello and thank you for your comment. After checking, you placed your order on April 8, the order was shipped on April 12. It is in status: delivered by the carrier DPD on April 14. Customer service is at your disposal for any further information. Best regards, the France Trampoline Team.