The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did everything possible to regularly update these deadlines on our site. However, this product recall does not reflect the usual quality and seriousness of our services. For this reason, we sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Maud S.
Rating: 2 out of 5
following a purchase from 03/05/2020
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
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Response from France Trampoline
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Anne-marie D.
Rating: 3 out of 5
following a purchase from 28/07/2020
7 out of 10
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Response from France Trampoline
Hello, thank you for this comment! Please feel free to give us more detailed feedback at [email protected] so we can achieve a 10/10 next time. The France Trampoline team.
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Florence M.
Rating: 3 out of 5
following a purchase from 08/05/2020
The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences and thank you again for your trust. The France Trampoline team.
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Elisabeth E.
Rating: 3 out of 5
following a purchase from 05/05/2020
Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).
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Response from France Trampoline
Hello, and thank you for your feedback. We are sincerely sorry about this experience which does not reflect the quality of service we are used to providing. Even though we have obviously taken these comments into account, we would like to extend our sincere apologies for these inconveniences, and thank you for your trust. The France Trampoline team
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Claudine M.
Rating: 3 out of 5
following a purchase from 10/06/2020
delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)
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Response from France Trampoline
Hello, We are surprised by your comment because after checking, and unless we are mistaken, your order placed on June 10 was indeed shipped on July 16, and delivered on Thursday, July 30. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
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Franck L.
Rating: 3 out of 5
following a purchase from 04/06/2020
The product meets my needs, but the delivery time is really very long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Bertrand P.
Rating: 3 out of 5
following a purchase from 26/05/2020
The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.
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Response from France Trampoline
Hello, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We sincerely apologize for this inconvenience. We have indeed done everything possible to quickly update these delays on our site and to respect them, thank you very much for pointing it out. Please feel free to adjust your rating or give us your feedback at [email protected] after testing the material. Thank you for your trust, the France Trampoline team.
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Olivier B.
Rating: 2 out of 5
following a purchase from 23/04/2020
Excessively long supply time and delivery in two parts a month apart. Installation guide very brief and needs to be revised both in terms of text and illustrations.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. We also take note of your comments regarding our installation instructions, which we will forward to the relevant department. The France Trampoline team.
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Magali D.
Rating: 3 out of 5
following a purchase from 29/04/2020
We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Franck B.
Rating: 3 out of 5
following a purchase from 03/04/2020
Delivery time much longer than announced and without being informed.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Emilie B.
Rating: 2 out of 5
following a purchase from 14/05/2020
My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Edith L.
Rating: 2 out of 5
following a purchase from 02/06/2020
Delivery time way too long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Olivier U.
Rating: 3 out of 5
following a purchase from 20/05/2020
Supply delays were way too long. Had to follow up by phone.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Teddy M.
Rating: 3 out of 5
following a purchase from 27/03/2020
Lack of communication when there are delivery delays.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Maurice B.
Rating: 3 out of 5
following a purchase from 30/04/2020
Delivery time greatly exceeded
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Louis Et Aurélien C.
Rating: 3 out of 5
following a purchase from 01/04/2020
Hello, So for the information, super happy, however the delay with COVID was too long... We received the package but it was open and the springs, bolts... were in another box and during assembly, the bolts were missing. We wrote to you to report the damages and losses but to this day we still have not received a response from you.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with the condition of your package upon delivery. In order for us to open a warranty file and resend you the missing items, could you please send us some photos of the encountered problem to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Olivier W.
Rating: 2 out of 5
following a purchase from 15/06/2020
I couldn't order the right net for my trampoline and FT didn't help me at this stage so I kept this net that I adapted.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your safety net. In order for us to assist you with the installation or replacement of your net, could you please send us some photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Delphine M.
Rating: 3 out of 5
following a purchase from 17/05/2020
Late delivery in advance and delayed without warning, new information received only after complaint
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Fanny S.
Rating: 3 out of 5
following a purchase from 12/07/2020
Item ordered during the lockdown with a delay of one month before the announced reception (no issues) however the delay was extended by an additional month and a half, we can understand given the health crisis but a commercial gesture would have been appreciated
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Pacifique M.
Rating: 3 out of 5
following a purchase from 02/05/2020
Extended delivery time without communication
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Response from France Trampoline
Hello, We sincerely apologize for the longer than normal shipping time. Indeed, at this time, we were still experiencing the consequences of the current crisis. Best regards, The France Trampoline Team
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Emilio B.
Rating: 2 out of 5
following a purchase from 18/05/2020
*** Regarding the order and payment confirmation, a disaster. Between the order and the shipment, there was no confirmation of the bank deposit. My attempts to communicate with you were another failure. Despite everything, the trampoline is very good.
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Jerome M.
Rating: 3 out of 5
following a purchase from 10/05/2020
The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.
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Response from France Trampoline
Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: [email protected] Best regards, The France Trampoline Team.
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Dominique F.
Rating: 3 out of 5
following a purchase from 14/05/2020
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
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Response from France Trampoline
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
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Fabrice L.
Rating: 3 out of 5
following a purchase from 05/05/2020
Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.
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Response from France Trampoline
Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,
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Ghislaine T.
Rating: 3 out of 5
following a purchase from 26/05/2020
The products are good but the delivery time is too long. So far I am still waiting for my order.
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Response from France Trampoline
Hello, we are surprised by your comment because after checking, your order was indeed shipped on July 2nd and delivered on Monday, July 6th. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
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Audrey R.
Rating: 3 out of 5
following a purchase from 15/05/2020
A bit long delay but completely logical due to the lockdown. Chaotic tracking, contradictory information on the tracking on the website and by phone. The net ordered as a replacement for the first one is of lower quality than the one from my initial order, which is disappointing given the price.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays, which do not reflect the quality of service we are used to providing. Furthermore, regarding the net, it does indeed seem finer as the material of the net has evolved as you noticed. However, we guarantee that the quality and durability of this net are nothing to envy compared to the model you had until now on your trampoline. Please do not hesitate to contact us for any questions, we thank you for your trust! The France Trampoline team
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Philippe E.
Rating: 2 out of 5
following a purchase from 26/04/2020
Delivery times too long for items that were in stock
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Response from France Trampoline
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
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Vincent G.
Rating: 3 out of 5
following a purchase from 21/05/2020
product error due to poor analysis
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at [email protected] so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
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Audrey A.
Rating: 2 out of 5
following a purchase from 06/04/2020
Trampoline ordered on April 6 received on June 25! This is just pathetic. I made an effort to order French but next time I will order directly from China, it will take less time!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced delivery delays that are largely unusual, and which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
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Antoine D.
Rating: 3 out of 5
following a purchase from 15/04/2020
nothing to report
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Audrey F.
Rating: 3 out of 5
following a purchase from 10/05/2020
Delivery time too long.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays that do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
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Evelyne L.
Rating: 3 out of 5
following a purchase from 24/04/2020
We went to your office for an order, a delay is expected due to lack of stock, we are waiting!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we are indeed experiencing unusually large delivery delays, which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team
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Michèle D.
Rating: 2 out of 5
following a purchase from 21/04/2020
No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis, which we had to handle with a reduced team for the same reasons. Our response speed to calls and emails received has indeed been a bit extended over the last few weeks, we apologize for that. We remain at your disposal for any further information. The France Trampoline team
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Sandra C.
Rating: 2 out of 5
following a purchase from 20/04/2020
Order placed during the lockdown so a delivery delay was expected, 6 weeks after the order we were delivered. We would have appreciated having some information during this period, I even sent an email that went unanswered.
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Response from France Trampoline
Hello, thank you for your feedback which we take note of. Indeed, we regret not being able to inform each of our customers individually during this particular period of lockdown and then deconfinement that we have just gone through. Our resources themselves were limited during this period, making it impossible for us to inform each customer on a case-by-case basis about the expected delivery delays on orders. We apologize for this lack of information, but we are pleased to know that you received your package. We wish you very good times on your trampoline! The France Trampoline team.
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Steph A.
Rating: 3 out of 5
following a purchase from 02/05/2020
We have had our trampoline for 10 years, we have bought several nets but the last one was not of the same quality as the previous ones, the attachments keep coming off, let's not talk about the edge of the trampoline. The first time we change it in 10 years which is quite good except that this one will not last 10 years for sure.... lower quality, we are disappointed with the accessories we have to repurchase, trampoline at this price...
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Response from France Trampoline
Hello, thank you for your comment which surprises us, as our customers are usually very satisfied with the quality of our products. We understand that you encountered difficulties in fixing the attachments at the bottom of the net that allow it to be secured to the trampoline frame: could you send us a photo of your installation so that we can ensure that there was no problem during assembly, or that you did not receive defective parts? Furthermore, regarding your protective cushion, the materials have evolved in recent years, the impression during installation may be different from your original cushion, however, we assure you that this new cushion will provide you with the same level of safety as the old one! Do not hesitate to contact us for any questions. The France Trampoline team
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Françoise A.
Rating: 3 out of 5
following a purchase from 15/04/2020
Instructions not explicit enough; too early for a product evaluation
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Response from France Trampoline
Hello, thank you for your comment! We look forward to your impressions after trying your trampoline! The France Trampoline team
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Valerie A.
Rating: 3 out of 5
following a purchase from 10/05/2020
What I didn't like is really the unavailability of the items because they are accessories that are not complicated, like a shoe rack or the small ladder that can be found everywhere else and the waiting times are over 2 months so one shouldn't take advantage of that. On the other hand, there are no promotions or discounts on the amount of my order that I paid in advance.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Indeed, following the very particular period we have just gone through, our restocking has faced uncertainties that have unfortunately impacted our stock levels. We are currently facing stock shortages on a large number of references in our catalog, including the shoe rack and the access ladder to the trampoline, which are in high demand. We sincerely thank you for your patience and remind you that you can naturally cancel your order upon simple request. We remain at your disposal, the France Trampoline team
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Cedric V.
Rating: 2 out of 5
following a purchase from 05/05/2020
Still haven't received my entire order.
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Response from France Trampoline
Hello, thank you for your comment which surprises us: indeed, after verification, your order is indicated in our system as fully dispatched and delivered on May 7th. Could you please verify this information and contact us at [email protected] if you confirm the delivery anomaly? We are at your disposal, the France Trampoline team.
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Cédric P.
Rating: 2 out of 5
following a purchase from 04/05/2020
Surprised to see footprints on my fabric. OK, it doesn't change the quality but it's surprising when you order a quality product. That explains my rating.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are very surprised by your report of traces observed on the fabric; indeed our products are obviously sold new (except in very specific cases and indicated as such for products in our "good deals" section, but which do not concern your order). Have you nevertheless started using your trampoline? Could you send us a photo at [email protected] so that we can consider the next steps for your file? We are at your disposal. The France Trampoline team
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