Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 4 and 5 stars

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Michel C.

Published on 17/10/2020 à 17h36 following a purchase from 07/07/2020

Easy navigation, attentive and efficient staff.

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Adelaide G.

Published on 17/10/2020 à 15h18 following a purchase from 18/06/2020

Great seller, very serious.

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Guillaume V.

Published on 17/10/2020 à 13h49 following a purchase from 06/09/2020

Product conforms to the order, delivered quickly. Nothing to complain about.

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Laurent C.

Published on 17/10/2020 à 10h13 following a purchase from 05/09/2020

Everything was perfect and well conditioned

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Gerard B.

Published on 16/10/2020 à 12h32 following a purchase from 18/07/2020

very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering

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Charlene L.

Published on 15/10/2020 à 21h15 following a purchase from 01/07/2020

Good product but extremely long delivery time

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Yvette D.

Published on 15/10/2020 à 19h48 following a purchase from 18/06/2020

We are very satisfied with our trampoline. Despite the difficulties related to the current pandemic, France Trampoline has shown great professionalism!

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Isabelle F.

Published on 15/10/2020 à 19h40 following a purchase from 05/08/2020

Exact ease and perfect and quick information, very good quality products, I would recommend France trampoline without hesitation. Thank you for your good services

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Audrey T.

Published on 15/10/2020 à 16h54 following a purchase from 27/05/2020

Quality material, secured, therefore ideal for children. The recommended ones were available and met our expectations, while guiding us on the best offers. Thank you

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Thomas V.

Published on 15/10/2020 à 14h13 following a purchase from 17/08/2020

Very good

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Guy D.

Published on 15/10/2020 à 13h55 following a purchase from 10/06/2020

quality material used for many years

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Laetitia M.

Published on 15/10/2020 à 11h15 following a purchase from 28/08/2020

Efficient, responsive, available and excellent quality products that are followed over time (models). Bravo! I recommend!

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Caroline P.

Published on 14/10/2020 à 19h13 following a purchase from 04/07/2020

The wait was long but not disappointing: Very good material ...

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Éric S.

Published on 14/10/2020 à 17h33 following a purchase from 27/07/2020

The service has been excellent. We made a mistake when ordering (we ordered two products and the availability times were different, so I had everything done in a single delivery). It was a gift and it wasn't going to arrive on time due to the error, I sent a message and they contacted me immediately and solved the problem at no cost.

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Heloise R.

Published on 14/10/2020 à 17h27 following a purchase from 18/05/2020

Very good quality trampoline but very long to assemble, you need to have strength. We still haven't managed to assemble the ladder... Too bad the delivery time was so long and that we received the whole thing in several parts (6-8 weeks apart)

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Sarah C.

Published on 14/10/2020 à 15h55 following a purchase from 30/05/2020

Too bad the delivery took so long even if I understand the COVID context but still several months. And especially 2 separate deliveries the trampoline after 3 months and the anchoring kit another 2 months later... Otherwise, effective phone contact to get information on the deadlines and change a delivery address given the delay. Too bad the phone details were not changed at the same time as the address. This generated some misunderstandings with the delivery person....

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Emmanuel D.

Published on 14/10/2020 à 14h19 following a purchase from 25/05/2020

The period (in full confinement) was not very conducive to an order but it was successful. Thank you

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Annie T.

Published on 14/10/2020 à 12h41 following a purchase from 24/08/2020

It is very satisfying to find spare parts for a trampoline purchased four years ago. And it is also very satisfying to discover that the quality of the spare parts is just as good, if not better, than the originals. The delivery was quite fast and delivered by a serious and friendly carrier. I recommend France-trampoline to my acquaintances likely to buy a quality trampoline.

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Christine A.

Published on 14/10/2020 à 12h27 following a purchase from 02/08/2020

good

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Andre L.

Published on 14/10/2020 à 11h30 following a purchase from 11/05/2020

very good product of very good quality

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Marc M.

Published on 14/10/2020 à 08h36 following a purchase from 23/08/2020

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Aurore G.

Published on 13/10/2020 à 20h17 following a purchase from 01/09/2020

The person I spoke to really took the time to explain to me, my children are very happy.

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Pierre-Yves A.

Published on 13/10/2020 à 16h51 following a purchase from 26/07/2020

- everything went well - no stock at the time of the order but there was an email to explain the reason to us.

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Monique V.

Published on 13/10/2020 à 16h21 following a purchase from 30/04/2020

Very good!

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Stéphanie C.

Published on 13/10/2020 à 12h15 following a purchase from 10/08/2020

Order of a trampoline with accessories. The net received did not work (too short) After 2 complaints, received a new net that closes perfectly well. So satisfied with the customer service and quality

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Marie-Claude P.

Published on 13/10/2020 à 09h55 following a purchase from 11/05/2020

Apart from the delay between the order and delivery being way too long probably due to COVID, very good service

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Marine H.

Published on 12/10/2020 à 18h57 following a purchase from 31/07/2020

Nothing to report, product conforms to the description. Delivery within the indicated deadlines at the time of order.

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Jean-François L.

Published on 12/10/2020 à 18h12 following a purchase from 27/05/2020

a bit long delay

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Eric W.

Published on 12/10/2020 à 16h24 following a purchase from 10/08/2020

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Alain F.

Published on 12/10/2020 à 13h42 following a purchase from 25/08/2020

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Solena L.

Published on 12/10/2020 à 13h42 following a purchase from 14/08/2020

Order arrived very quickly, in accordance with the description. Good quality cushion.

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Pascal R.

Published on 12/10/2020 à 12h51 following a purchase from 27/08/2020

perfect nothing to add

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Blandine H.

Published on 12/10/2020 à 12h36 following a purchase from 07/05/2020

Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!

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Response from France Trampoline Published on 10/05/2020

Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We have made sure to update our deadlines on our site as soon as possible but unfortunately we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.

Herve P.

Published on 12/10/2020 à 11h35 following a purchase from 27/07/2020

In trust!

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Nicole T.

Published on 12/10/2020 à 11h33 following a purchase from 30/07/2020

Everything is ok

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Frédérique B.

Published on 12/10/2020 à 08h58 following a purchase from 13/07/2020

Nothing to complain about, the wait was long but justified given the health crisis. Moreover, I have always received a response to my questions. Thank you

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Gilles P.

Published on 11/10/2020 à 21h27 following a purchase from 12/05/2020

Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.

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Nicole R.

Published on 11/10/2020 à 21h18 following a purchase from 09/07/2020

I am very satisfied. Communication excellent and the promised delivery date was met.

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Philippe B.

Published on 11/10/2020 à 20h20 following a purchase from 23/06/2020

Too bad for the delivery delay, 2 months after the order, so arrived after the summer.

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Cyrille H.

Published on 11/10/2020 à 18h31 following a purchase from 24/08/2020

Very good

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