Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 075 published reviews

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 2, 4 and 5 stars

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Claude G.
Rating: 2 out of 5
following a purchase from 29/09/2016
Please refer to my email today regarding several defective materials on a trampoline that was just purchased for 874.90€ five weeks ago. Your advertising is well done, your commitments enticing, let's see if the warranty is taken into account and if the customer service is effective and up to these commitments. Best regards, ***
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Response from France Trampoline
Hello Sir, we have taken your email into account as soon as we arrived at the office yesterday. We apologize for the inconvenience encountered with the protective net and the broken carabiners. We have sent a steel hook at 11 am so that this does not happen again. You should receive them by mail very quickly. We renew our apologies for the issue encountered and remain at your disposal. The France Trampoline team.
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Stéphanie H.
Rating: 5 out of 5
following a purchase from 17/09/2016
Not at all disappointed with our order. Product out of stock at the time of our purchase but received before the expected deadline. No problem with assembly, easy explanatory notice, you can see that the product is robust and of good quality. I recommend.
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Olivier M.
Rating: 5 out of 5
following a purchase from 25/10/2016
PERFECT
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Olivier D.
Rating: 5 out of 5
following a purchase from 24/10/2016
Very good order tracking. The customer support contacted me to verify the compatibility of my purchase with my trampoline, and offered me alternative solutions since it was not compatible. Extremely fast delivery: delivered the next day!!!
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Alexandre R.
Rating: 4 out of 5
following a purchase from 21/10/2016
Experience facilitated by the ordering interface. Fast delivery. Product complies with our expectations. I recommend this site.
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Jean B.
Rating: 5 out of 5
following a purchase from 21/10/2016
Excellent quality product. Good safety. Complies with our expectations and the protective cover is a plus. Good deals.
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Richard D.
Rating: 5 out of 5
following a purchase from 20/10/2016
Fast delivery. Clear manual.
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Patrick C.
Rating: 5 out of 5
following a purchase from 16/10/2016
Very professional, quality trampoline, very good bounce. Fast and serious delivery...
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Odile V.
Rating: 5 out of 5
following a purchase from 17/10/2016
Good quality material. Express delivery made within the requested time, in two parts because one part was out of stock. The carrier even went faster than the emails notifying us of the arrival of the packages.
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Christelle S.
Rating: 5 out of 5
following a purchase from 07/10/2016
I am very satisfied with this service. Before ordering, I asked questions via the France Trampoline website. The answers were provided directly by an assistant over the phone. Then I placed my order, the item was not in stock but I had just the restocking date and I was delivered before the scheduled date. I was able to choose the delivery date by SMS and I was delivered at the agreed time at my home. I remember two essential points for me when I place an order: having a contact person who is very easily reachable (email, phone) and a customer service that is not overpriced. I therefore recommend the France Trampoline site as well as its delivery company.
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Patrice T.
Rating: 5 out of 5
following a purchase from 06/10/2016
Serious product, fast delivery. Happy with my purchase
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Marie Claire A.
Rating: 5 out of 5
following a purchase from 26/09/2016
Delivery a bit long
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Axelle H.
Rating: 5 out of 5
following a purchase from 14/10/2016
Perfect
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Valerie B.
Rating: 5 out of 5
following a purchase from 08/10/2016
Delivery on time. Good quality trampoline
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Claude B.
Rating: 5 out of 5
following a purchase from 29/09/2016
After-sales service (since it was about replacement parts) impeccable and very responsive. I recommend France Trampoline.
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Marie B.
Rating: 5 out of 5
following a purchase from 16/09/2016
Very good quality
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Heidi P.
Rating: 4 out of 5
following a purchase from 19/10/2016
Good quality, correct delivery time.
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Max B.
Rating: 4 out of 5
following a purchase from 01/10/2016
CORRECT SERVICE
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Karine J.
Rating: 5 out of 5
following a purchase from 10/09/2016
Perfect, my 13-year-old son loves it and doesn't leave it. Perfect for doing sequences. We recommend it....
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Tanguy D.
Rating: 5 out of 5
following a purchase from 16/10/2016
France Trampoline ... Super! The only site where I could find the specific jumping mat for my trampoline, with the right details in the description for the choice. The size of the trampoline, the size of the mat, the number of springs, the length of the springs. In short, I had searched everywhere internationally and found it only there. Well, I was a bit disappointed when I saw that the product would only be available around January 2, which for me is more than 2 months, but it's better than ordering, paying, and receiving a nice email telling you that the product is no longer in stock, will only be available in ... and that if you want, we can issue a refund that takes a month to arrive. I speak from experience. But the joke is that the mat was in stock and I received it within the week. It's probably a stroke of luck, but in the end, I recommend!
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Laurent M.
Rating: 4 out of 5
following a purchase from 11/09/2016
Very satisfied with the availability of the sales advisors. However, I regret not having received a commercial gesture following the waiting time for the anchoring kit which prevented us from installing the trampoline this year. Best regards
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Ana Maria S.
Rating: 4 out of 5
following a purchase from 10/10/2016
telephone attention was very helpful, quick delivery, no incidents,
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Bénédicte D.
Rating: 5 out of 5
following a purchase from 18/10/2016
perfect
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Ghislain L.
Rating: 5 out of 5
following a purchase from 17/10/2016
Very good, nothing to complain about!
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Ludovic R.
Rating: 5 out of 5
following a purchase from 15/10/2016
Fast, good quality.
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Karine F.
Rating: 5 out of 5
following a purchase from 28/08/2016
Very good product, as expected
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Yannick O.
Rating: 5 out of 5
following a purchase from 12/09/2016
I recommend 100%. Very high quality, very competitive price, even cheaper than the big brands. Top delivery service and after-sales service that is operational!! What more can I say: one thing; "Let's support French companies!!! it's possible when you just look a little on the internet" In any case, my next purchase will be the hammock!! ! Again BRAVO
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Svend S.
Rating: 4 out of 5
following a purchase from 29/09/2016
I am happy with the product and the service. The staff is competent and responsive, things were well explained to me. As for the customer service, same welcome and same responsiveness. This is what the customer is looking for: product quality, staff advice, and reliable customer service.
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Jacques R.
Rating: 5 out of 5
following a purchase from 12/10/2016
In three words Perfect fast efficient
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Nicolas S.
Rating: 5 out of 5
following a purchase from 30/09/2016
Excellent and very serious company with an efficient and serious customer service. Indeed, the customer service replaced a 4.60m net with a 4.90m one because it was too small for my 4.60m trampoline, and with shipping costs covered. Thank you
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Sophie D.
Rating: 5 out of 5
following a purchase from 04/09/2016
I am very happy with the handling of my order, from the user guide to delivery. Thank you.
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Sylvie Z.
Rating: 5 out of 5
following a purchase from 20/08/2016
Corresponds well to the description, the quality is there. The children are delighted (4 - 5 years old). Delivery and customer service very satisfactory. I recommend this product.
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Jean Pierre S.
Rating: 5 out of 5
following a purchase from 10/10/2016
Everything perfect! Thank you
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Gwenole H.
Rating: 4 out of 5
following a purchase from 19/08/2016
+1 customer service (responsive to questions asked, product being restocked)
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Vincent B.
Rating: 4 out of 5
following a purchase from 13/10/2016
Good product that meets my expectations, delivered on time and well packaged.
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Gerard M.
Rating: 5 out of 5
following a purchase from 03/09/2016
Good product but received a bit late
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Christophe D.
Rating: 5 out of 5
following a purchase from 22/08/2016
very good
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Laura L.
Rating: 4 out of 5
following a purchase from 16/08/2016
Good service! We were delivered a larger trampoline at the same price because the delivery could not be made for a long time. We were then asked if we preferred to wait or have another one right away. I found that very professional. However, the delivery person was mediocre. He left us to take everything out of the truck without any help from him. It's the first time I've seen that as we have already had several things delivered.
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Xavier P.
Rating: 5 out of 5
following a purchase from 02/09/2016
very good quality material and very well packaged for perfect transport
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Marie B.
Rating: 5 out of 5
following a purchase from 14/10/2016
Very good. Serious. Quality material
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