France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
professionalism of the delivery company: I had people on the phone who even called me back to ask why I hadn't sent my email to change the date and delivery address as agreed by phone in the morning (but it was due to an error in my email address). Just that a small plastic part at the base of the head that holds the net in the air was broken despite an undamaged package (surely the parts bumped during transport) the pallet was brought to my garage. As for the assembly, I did it alone for the trampoline in 2 hours including unpacking the parts and this without any problem even though I am just a mom. 2 more hours for the stakes, the spring protection, the net, and the ladder. The only difficulty for the assembly where you need to be two is to thread the whale into the upper part of the protective net and to fix it on the heads of the posts because you need to be tall. Delighted with this purchase and a little one over the moon
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Response from France Trampoline
Hello, Thank you for your comments. Please feel free to send us a photo of the defective end for the warranty. We apologize for this inconvenience and remain at your disposal. The France Trampoline team.
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Laurence B.
Rating: 5 out of 5
following a purchase from 05/09/2013
We are well received and informed when we call.
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Alain G.
Rating: 4 out of 5
following a purchase from 19/09/2013
very fast service, solid packaging, nothing to say except that the service is excellent.
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Marta A.
Rating: 4 out of 5
following a purchase from 07/08/2013
I had doubts about purchasing a replacement for my trampoline, they attended to me by phone and everything was fantastic. The delivery is very fast.
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Rachel B.
Rating: 5 out of 5
following a purchase from 18/09/2013
This is the first time I order from this site and I have no regrets. Very good product despite the price. Ultra fast delivery, only 2 days. I recommend this product. It is very durable and installs easily
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Jean-claude M.
Rating: 5 out of 5
following a purchase from 18/09/2013
very good
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Gabriel D.
Rating: 5 out of 5
following a purchase from 09/10/2013
Excellent service. Very fast delivery.
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Melanie P.
Rating: 5 out of 5
following a purchase from 02/10/2013
Ultra fast assembly 2 hours alone but I haven't set up the net yet, I will do it in the spring but the kids were very happy
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Marie Pierre D.
Rating: 5 out of 5
following a purchase from 07/08/2013
very satisfied both with the delivery and the phone information
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Mme T.
Rating: 5 out of 5
following a purchase from 06/08/2013
Very good advice, fast delivery...
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Mary L.
Rating: 5 out of 5
following a purchase from 10/09/2013
Everything went very well whether it was the delivery or the assembly of the trampoline.
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Amélie O.
Rating: 5 out of 5
following a purchase from 03/09/2013
Very fast delivery Easy assembly Hours and hours of fun!!! Despite the cold!!!
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Myriam A.
Rating: 4 out of 5
following a purchase from 07/10/2013
Aside from the failure to respect the delivery date and twice in a row, nothing to report.
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Response from France Trampoline
Hello, We apologize for this issue and we have reported the information to our logistics so that it does not happen again. We are sorry for the inconvenience encountered and we remain at your disposal for any further information. The France Trampoline team
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Nicolas G.
Rating: 5 out of 5
following a purchase from 04/08/2013
Nothing to complain about. Good product, good delivery, good customer service.
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Catherine P.
Rating: 4 out of 5
following a purchase from 16/08/2013
If the rating is not the highest, it's because there is a need to change the delivery company (the package arrived 1 month late...).
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Response from France Trampoline
Hello, the carrier did leave delivery notices as no one was present during the delivery person's visits. The delivery agency was waiting for a response from you in order to be able to redeliver. We apologize for this delay and remain at your disposal for any further information. The France Trampoline team.
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Hugo S.
Rating: 4 out of 5
following a purchase from 03/10/2013
A quick communication and resolution of a problem with an item from my order made me receive the merchandise within the expected time.
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Ghyslaine D.
Rating: 5 out of 5
following a purchase from 12/09/2013
The salesperson called me back quickly and was able to guide and help me with my choices.
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Éric M.
Rating: 5 out of 5
following a purchase from 21/08/2013
Second delivery and still completely satisfied. Quality of products and service always on point.
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Sophie M.
Rating: 5 out of 5
following a purchase from 09/10/2013
The product meets my expectations. The packages are perfectly packaged and delivery is fast.
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Jean Luc F.
Rating: 5 out of 5
following a purchase from 18/09/2013
Hello, excellent service, fast delivery, product conforms to the description, have a nice day.
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Elodie L.
Rating: 5 out of 5
following a purchase from 09/10/2013
Delivery deadlines respected. Installation done without too much difficulty. The children are delighted.
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Haro P.
Rating: 5 out of 5
following a purchase from 30/07/2013
Everything excellent, the execution of the order, the delivery, etc.
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Celine G.
Rating: 5 out of 5
following a purchase from 27/08/2013
Ultra-fast delivery, product well packaged, perfect.
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Severine C.
Rating: 4 out of 5
following a purchase from 27/08/2013
I am satisfied with my purchase, perfect customer service easily reachable, fast and careful delivery. The trampoline seems to be of very good quality, I cannot judge everything (hence only 4 stars) because it is my daughters' Christmas gift and it will not be installed yet.
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Margaret F.
Rating: 5 out of 5
following a purchase from 20/08/2013
Quality and deadlines respected. Nothing to report.
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Emmanuel B.
Rating: 5 out of 5
following a purchase from 13/08/2013
Good advice by phone before purchase. Fast delivery. Quality material. Moreover, I needed to replace a part and with a simple photo sent by email, the part was sent back to me immediately under warranty. That's nice!
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Joaquim A.
Rating: 4 out of 5
following a purchase from 24/09/2013
Very satisfied with the service of this site, easy to reach despite a problem that occurred during delivery, they were very responsive regarding the exchange of my product.
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Nicolas P.
Rating: 5 out of 5
following a purchase from 23/09/2013
Good product, good delivery tracking with a change of address and good reception on the phone.
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Sophie B.
Rating: 5 out of 5
following a purchase from 23/09/2013
I contacted customer service by phone. I was taken care of quickly. Very good site.
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Annie P.
Rating: 5 out of 5
following a purchase from 26/08/2013
Delivery met my expectations.
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Stephanie D.
Rating: 5 out of 5
following a purchase from 19/08/2013
Great products, I highly recommend, very good quality, fast delivery, well done France Trampoline.
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Benoît G.
Rating: 5 out of 5
following a purchase from 16/09/2013
Excellent product, as usual, and ultra-fast delivery. A reference in France for outdoor trampolines for the home.
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Emilie L.
Rating: 5 out of 5
following a purchase from 23/09/2013
Faithful to my expectations, this trampoline fits exactly what we wanted. Quality/price ratio, very satisfactory.
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Preteux D.
Rating: 5 out of 5
following a purchase from 01/09/2013
Very fast delivery as agreed, a very clear assembly instruction, material that seems robust! In short, the price seems completely justified compared to the quality of the product.
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Marie-claude B.
Rating: 5 out of 5
following a purchase from 27/07/2013
The package is not opened, it's a gift for Christmas.
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Nadine J.
Rating: 4 out of 5
following a purchase from 17/08/2013
Nothing to report except for the carrier issue for which we never received the delivery notice and which required a new delivery, thus incurring additional costs.
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Response from France Trampoline
Hello, we apologize for this inconvenience. However, the carrier confirmed to us that they did leave a delivery notice in one of your 3 mailboxes. Indeed, after a delay of about 3 weeks, unclaimed packages are returned to the sender. We remain at your disposal. The France Trampoline team.
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Damien B.
Rating: 4 out of 5
following a purchase from 04/10/2013
The product is of good quality and seems robust (the years will tell, but we have friends who have had this product for 6 years), however I found that the quality of your assembly instructions is average to mediocre (unclear diagram, vague explanation). This is, in my view, unfortunate because it is the first contact of the customer with your product and the first impression is always lasting. Here is a comment that aims to be constructive and I hope it will be useful to you. Of course, I do not forget to specify that the children (but also the parents!!) are having a blast! Best regards, JUMPS!!
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Response from France Trampoline
Hello, We thank you for your feedback. However, we receive little feedback on this point. Nevertheless, we are currently improving our assembly instructions so that assembling the trampoline is even easier for our customers. The main thing is that the quality of the trampolines and the rebounds are there as you have noticed. We remain at your disposal. The France Trampoline team.
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Sandrine F.
Rating: 5 out of 5
following a purchase from 20/09/2013
Very fast delivery, easy assembly of the trampoline, good quality, however we have the trampoline roof and I am not convinced of its resistance in windy weather
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Vincent V.
Rating: 5 out of 5
following a purchase from 01/08/2013
Excellent quality of the material and very professional company.
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Moises L.
Rating: 4 out of 5
following a purchase from 21/08/2013
EVERYTHING OK AND THE HELP I RECEIVED BY PHONE WAS GREAT. THANK YOU
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