France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Very good product, looks solid and of good quality. The assembly was just laborious alone. It is better to have two people to assemble the 3m dome to avoid bar shearing during friction until they are assembled with the other elements. In some places, the plastic wrap around the metal bars got damaged. We'll see over time if this affects the strength of the bars. The hammock module is very popular with the children.
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Isabelle Z.
Rating: 5 out of 5
following a purchase from 18/03/2024
Perfect
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Émilie M.
Rating: 5 out of 5
following a purchase from 18/03/2024
Quality and speed Thank you very much!
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Sue-Helen G.
Rating: 5 out of 5
following a purchase from 15/03/2024
Very good. Fast, compliant and of quality. Efficient and quick customer service
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Cynthia A.
Rating: 5 out of 5
following a purchase from 13/03/2024
Excellent quality! Fast delivery!
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Nicolas M.
Rating: 5 out of 5
following a purchase from 13/03/2024
Order of spare parts via customer service. Very good telephone advice and prompt dispatch of products with impeccable delivery.
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Guillaume G.
Rating: 4 out of 5
following a purchase from 04/03/2024
Bought for 1 month, product seems solid.
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Caroline D.
Rating: 5 out of 5
following a purchase from 15/03/2024
Perfect
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Thierry B.
Rating: 5 out of 5
following a purchase from 15/03/2024
Precise advice possibility to exchange with a contact person
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Severine D.
Rating: 5 out of 5
following a purchase from 13/03/2024
very satisfied with my purchase
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Ambre T.
Rating: 5 out of 5
following a purchase from 14/03/2024
Perfect
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Cyrille J.
Rating: 2 out of 5
following a purchase from 13/03/2024
After two uses, several attachments holding the net under the jumping net are unstitched... incomprehensible.
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Response from France Trampoline
Hello, We are sorry to hear about the problem you encountered with the attachments of your trampoline net after only two uses. To help us better understand the situation and resolve the issue, could you please provide us with photos of the problem by email at [email protected]? Best regards, The France Trampoline team
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Patricia L.
Rating: 5 out of 5
following a purchase from 01/03/2024
Delivered on time, broken ends were quickly resent. Not finished assembling yet, won't be used before the end of the year, the kids are not old enough yet.
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Eric B.
Rating: 5 out of 5
following a purchase from 11/03/2024
Perfect and quick.
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Edouard F.
Rating: 5 out of 5
following a purchase from 10/03/2024
Perfect!
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Blanche B.
Rating: 5 out of 5
following a purchase from 12/03/2024
Great 👍 my 7 and a half year old son loves his climbing dome, he spends a lot of time on it. However, the assembly was a bit laborious, we were two to set it up.
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David L.
Rating: 5 out of 5
following a purchase from 12/03/2024
Very satisfied, the site is clear and the products are of excellent quality. Our trampoline is 10 years old and hasn't budged!
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Henri R.
Rating: 5 out of 5
following a purchase from 11/03/2024
super service, competence, speed. order compliant. nothing to say, I recommend. Quality, correct price
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Jérémy S.
Rating: 5 out of 5
following a purchase from 11/03/2024
Very good provider. Delivery on time. Impeccable packaging.
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Monique D.
Rating: 5 out of 5
following a purchase from 12/03/2024
In line with my expectations
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Sylvie S.
Rating: 5 out of 5
following a purchase from 10/03/2024
Perfect both the product and the quality of service. Thank you very much
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Bernadette J.
Rating: 4 out of 5
following a purchase from 06/03/2024
The order arrived very quickly, the game is very interesting but we will see in use what its durability will be. It seems to be of good quality.
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Jean Francois L.
Rating: 4 out of 5
following a purchase from 13/03/2024
Delivery on time. Product in accordance with the description but could probably have been delivered with a manual...
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Anne-Sophie H.
Rating: 5 out of 5
following a purchase from 10/03/2024
Very good product! I highly recommend
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Dominique G.
Rating: 4 out of 5
following a purchase from 11/03/2024
Delivery 3 days after the order... Really very fast.
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Caroline K.
Rating: 2 out of 5
following a purchase from 18/02/2024
The safety net purchased there is not what was delivered. Exchange not possible as customer service claims it is the right one, even after several emails with photos. Safety net for diameter 366 cm does not fit on trampoline with diameter 366 cm. Just sad, as it is supposed to serve as protection for children.
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Response from France Trampoline
Dear Sir or Madam, after a renewed review of the exchange with customer service, you have received the ordered net with the correct attachments. You have sent photos that additionally confirm this. Please do not hesitate to contact customer service via email again if you still have problems with the assembly of the safety net. We will usually get back to you quickly. The Trampoline Technology Team.
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Bricard-Ripault D.
Rating: 5 out of 5
following a purchase from 11/03/2024
Order compliant and fast delivery
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Franck S.
Rating: 5 out of 5
following a purchase from 07/03/2024
Very happy with the quality of the product and the commercial contact. Finally, a trampoline that allows fun for both small and large.
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Albert M.
Rating: 5 out of 5
following a purchase from 08/03/2024
Everything very well, zip line installed and functioning perfectly. The only thing to improve is the brake of the zip line which, although it is good, stops abruptly. A more progressive brake would improve the end of the ride.
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Jean-François V.
Rating: 5 out of 5
following a purchase from 02/03/2024
Order received perfectly on time and compliant with our expectations.
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Catherine G.
Rating: 5 out of 5
following a purchase from 07/03/2024
Super responsiveness from your advisors
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Eric P.
Rating: 5 out of 5
following a purchase from 05/03/2024
Fast delivery and package in good condition. Very good carrier.
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Florentina F.
Rating: 5 out of 5
following a purchase from 06/03/2024
Of quality
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Laurent M.
Rating: 5 out of 5
following a purchase from 03/03/2024
Compliant with my expectations
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Hélène B.
Rating: 5 out of 5
following a purchase from 03/03/2024
Quality products
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Bremond T.
Rating: 5 out of 5
following a purchase from 02/03/2024
Nothing to say. Everything is compliant.
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Philippe C.
Rating: 5 out of 5
following a purchase from 29/02/2024
The site is generally explicit, intuitive, and complete. The ordering process is quite simple and easy. The pre/post-sales service is very professional, available, and very accommodating. No delivery problems. I have been using France Trampoline products for 6 years. I am completely satisfied. I recommend without reservation.
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Dominique B.
Rating: 5 out of 5
following a purchase from 04/03/2024
Product compliant with the order and received very quickly.
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Pauline G.
Rating: 5 out of 5
following a purchase from 03/03/2024
Structure quite simple to assemble by following the instructions. Great result, the kids love it!
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Sylvie M.
Rating: 5 out of 5
following a purchase from 02/03/2024
Nothing to complain about, perfect but not yet assembled.
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