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C
Rating: 4 out of 5
Very satisfied with the product, its order and its delivery. But assembly not very easy and too bad the ladder is not at the height of the trampoline 250.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 2, 4 and 5 stars
Reset filtersN
Rating: 4 out of 5
We loved the trampoline, the only downside we have is that the instructions could be clearer.
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A
Rating: 5 out of 5
Delivery on time. Package in perfect condition and super nice delivery person
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C
Rating: 4 out of 5
The order delay was extended but the communication was good. They even offered us an equivalent product that could be available sooner. Since it wasn't urgent, we stuck with the initial order. And once it arrived, it was absolutely compliant and still of quality. Our trampoline is set for a long time, we do not regret the initial investment 8 years ago. Our children are grown today but still spend time in it. And the little ones passing by love it too.
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A
Rating: 5 out of 5
Very good product, simple assembly. Seems to be of quality. My daughters have fun with it every day!
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S
Rating: 5 out of 5
Very good after-sales service. In case of an issue, after-sales service is very easily reachable and sends the necessary part back as soon as possible. This is very appreciated.
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H
Rating: 5 out of 5
Everything was perfect!
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J
Rating: 5 out of 5
Well-structured website, order tracking nothing to report, fast delivery
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L
Rating: 5 out of 5
Perfect thank you
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J
Rating: 4 out of 5
very good, no problem
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A
Rating: 5 out of 5
Very good material, really not disappointed with my purchase
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F
Rating: 5 out of 5
super nothing to say except super
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S
Rating: 5 out of 5
The shipping and everything was excellent, there was a problem with one piece and the speed for the exchange was very fast.
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L
Rating: 5 out of 5
Perfect they contacted me by email to ensure that I had ordered the right net
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A
Rating: 5 out of 5
Perfect delivery. Trampoline received in good condition. Well explained instructions and quality material. Nothing to report
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C
Rating: 4 out of 5
excellent quality. Good reception. Too bad the protective cover is not included in the package
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B
Rating: 5 out of 5
Nicely processed. Fast delivery.
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F
Rating: 5 out of 5
Quick and efficient attention. High-quality products.
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I
Rating: 5 out of 5
completely satisfied, simple assembly, responsive customer service, the kids are happy and so are the adults. thank you!
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P
Rating: 5 out of 5
Excellent
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C
Rating: 5 out of 5
Replacement parts were well described, delivered quickly and fit perfectly. Everything is great!
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H
Rating: 4 out of 5
corresponds exactly to my wish
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J
Rating: 5 out of 5
Meets my expectations. Fast delivery
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N
Rating: 4 out of 5
Good quality trampoline except for the small plastic pieces to hold the bottom of the net with the trampoline which are fragile, 5 are already broken.
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A
Rating: 2 out of 5
The online order went very well but the delivery was catastrophic! Rescheduled for delivery multiple times by the DPD company and no respect for delivery instructions! Anyway, the package arrived a week late!!! At the price of delivery. This is more than abusive!? unhappy customer....
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Response from France Trampoline
Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email [email protected] or by phone at 0556360462 Best regards, the France Trampoline team
A
Rating: 5 out of 5
Quick and efficient
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J
Rating: 5 out of 5
Everything worked out great.
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P
Rating: 5 out of 5
Fast delivery, everything went perfectly and the trampoline is top! Highly recommended!
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J
Rating: 5 out of 5
really very good
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P
Rating: 5 out of 5
Delivered as expected Nothing to say
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J
Rating: 4 out of 5
Everything went well from order to delivery
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H
Rating: 5 out of 5
Very quick response to inquiries. Good service for returns.
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P
Rating: 5 out of 5
the trampoline completely meets our expectations, seems particularly sturdy. Fortunately given the price!
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I
Rating: 5 out of 5
Very practical site, I was able to find exactly what I needed to get my trampoline back in service.
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F
Rating: 5 out of 5
Very good product
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D
Rating: 5 out of 5
the order was placed very quickly and very easily
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C
Rating: 2 out of 5
I ordered from France trampoline because you seem very professional at first glance. Unfortunately, only at first glance. The services provided did not match those promised, the papers for the tax exemption were never filled out by France trampoline, so I had to pay VAT twice.. Thank you...., the promised gift not delivered due to a 'mistake' by the marketing department, etc... I called to claim, politely, calmly, what was missing.... I was told that France trampoline made a mistake, that the advertisement on the site was incorrect, the person on the phone did not understand how a tax exemption worked, etc... No apologies, no solutions..... Very very amateur.
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Response from France Trampoline
Hello Sir, We have taken your comments regarding the export of your order to Switzerland into account. Indeed, we had not been trained for this type of situation with delivery in France and then export by your care to Switzerland at the time of your order and we sincerely apologize for this. For your case, you can always send us the confirmation of payment of Swiss taxes to our customer service and we can send you a refund of the French VAT. Since then, we have taken the necessary information so that if this type of request (delivery in France then export of your order to Switzerland) were to happen again, we could make a PABLO declaration. The payment of French VAT will always be necessary at the time of purchase and the refund of VAT after export can be made quickly after passing through Swiss customs. We renew our apologies for the issue encountered during your order. Best regards, the France Trampoline team
R
Rating: 5 out of 5
Nothing to report Product in accordance with expectations, fast delivery and friendly phone exchange!
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J
Rating: 5 out of 5
I have not yet opened the received package.
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M
Rating: 4 out of 5
Missing pieces
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