Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2 and 5 stars

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Veronika C.

Published on 15/05/2015 à 12h46 following a purchase from 27/02/2015

I am very happy, good quality, easy to build and fast delivery!

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Emilie S.

Published on 14/05/2015 à 21h58 following a purchase from 19/02/2015

Perfect service, everything is okay.

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Solveiga C.

Published on 14/05/2015 à 17h11 following a purchase from 26/02/2015

Excellent level of advice and involvement! A big thank you for your professionalism!!

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Philippe H.

Published on 14/05/2015 à 16h55 following a purchase from 05/03/2015

Nothing to say about the quality of the trampoline but the seriousness regarding the shipment of the jumping mat leaves something to be desired... moreover, charging for both the return and the sending of the new jumping mat is a bit much, which increases the final price by 30€... when one makes a mistake, one usually takes responsibility!!!

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Response from France Trampoline Published on 06/03/2015

Hello, We thank you for your good rating on the ordered product which was a jumping mat. After checking, you had placed a first order for a jumping mat with a diameter of 2.44m with 48 springs of 180mm (from hook to hook and in your hand). We therefore called you before shipping to confirm these dimensions. You responded positively. After receiving the first package, you called us back to say that your springs are actually 160mm long while you had previously confirmed that they were 180mm. So indeed, in this regard, the return of the second jumping mat remains at your expense as you did not confirm the correct dimensions from the start. We cannot make mistakes in our shipments as you place the order and we also call to reconfirm the dimensions taken by you. We apologize for this inconvenience but we have gone further than any other e-commerce site on this verification point. The France Trampoline team.

Alcina B.

Published on 14/05/2015 à 15h23 following a purchase from 26/03/2015

Nothing to say. Perfect.

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Sebastien C.

Published on 14/05/2015 à 13h19 following a purchase from 19/02/2015

Perfect, everything was respected from the product description to the delivery time

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Aida V.

Published on 14/05/2015 à 12h37 following a purchase from 05/02/2015

I am satisfied with the delivery, but with the product more or less; the safety gate broke the first day we tied it, not all of them, but several. Otherwise, everything was excellent.

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Catherine C.

Published on 14/05/2015 à 10h28 following a purchase from 05/02/2015

perfect article fast delivery site to recommend

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Philippe D.

Published on 13/05/2015 à 21h44 following a purchase from 25/02/2015

Fast shipping. Good communication.

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Vincent L.

Published on 13/05/2015 à 20h32 following a purchase from 25/03/2015

Very good contact, very responsive.

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Daphne O.

Published on 13/05/2015 à 17h11 following a purchase from 11/03/2015

I am very satisfied. You are well served by the post office, a quick response in return. Quick processing and very fast delivery. The product is very good. The kids can jump two days later! My compliments.

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Bastien M.

Published on 13/05/2015 à 13h21 following a purchase from 04/03/2015

Excellent advice before the purchase. Delivery on time.

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David G.

Published on 13/05/2015 à 11h19 following a purchase from 18/02/2015

The order and delivery service took care to contact us to verify if the "references" we indicated were suitable for our trampoline. Quality service. Delivery on time.

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Marie Paul B.

Published on 13/05/2015 à 09h25 following a purchase from 25/03/2015

ALL TOP EXPRESS DELIVERY SOLID MATERIAL EXTRA JUMPING AREA ASSEMBLY OK ADVICE AND TELEPHONE RECEPTION ON POINT IN SHORT: TOP

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Benoît C.

Published on 12/05/2015 à 21h32 following a purchase from 10/02/2015

Very good quality rectangular trampoline, simple and quick assembly (with two people), delivery on time, quality packaging. Highly recommend :-)

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Patrick H.

Published on 12/05/2015 à 20h39 following a purchase from 07/04/2015

Fast shipping. Good material.

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Johann W.

Published on 12/05/2015 à 18h55 following a purchase from 07/04/2015

Great service.

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Sophie A.

Published on 12/05/2015 à 17h53 following a purchase from 31/03/2015

Very high responsiveness!

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Nicolas P.

Published on 12/05/2015 à 13h29 following a purchase from 07/04/2015

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Vincent C.

Published on 12/05/2015 à 12h37 following a purchase from 07/04/2015

Everything is great. Quality, deadlines, and customer service. Second trampoline purchased for the vacation home and still top-notch.

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François G.

Published on 12/05/2015 à 08h53 following a purchase from 03/02/2015

Simple, effective, and fast. Perfect.

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Gwladys D.

Published on 11/05/2015 à 19h34 following a purchase from 09/03/2015

Great product but the kids are crazy about it, it gives a different use to the trampoline.

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Joan L.

Published on 11/05/2015 à 15h58 following a purchase from 16/03/2015

Very professional, very happy with the quality of the trampoline and finally the ease of setting up the product (I was able to assemble it alone thanks to the instructions and especially the spring clamp. Only small "B MOL" the attachment of the safety net at the base is not very clear in the instructions.

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Maxime N.

Published on 11/05/2015 à 14h18 following a purchase from 23/02/2015

We received the trampoline quickly, it was in accordance with our requirements. Indeed, we bought it for our 3-year-old daughter and we wanted to be able to use it between adults as well. The model purchased was the Booster 490. We are fully satisfied. Moreover, the customer service is excellent, as a defective spring was quickly replaced upon delivery.

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Anne M.

Published on 11/05/2015 à 09h18 following a purchase from 02/03/2015

Very good product! We'll see the quality in the long term. For now, we are not disappointed with this trampoline! My children are delighted! No issues with delivery.

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Sandra D.

Published on 10/05/2015 à 16h43 following a purchase from 15/03/2015

Serious delivery, the trampoline is of very good quality, easy and clear assembly, our children and we parents are happy with this purchase.

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Pierre B.

Published on 09/05/2015 à 17h13 following a purchase from 24/01/2015

Well-designed product, well made and presented, very clear documentation (except for the stairs whose quality is not up to the rest of the supply) good responsiveness and deadlines respected

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Stephane L.

Published on 08/05/2015 à 18h50 following a purchase from 13/02/2015

very good. very fast. it's serious. very professional

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Fabrice C.

Published on 08/05/2015 à 15h42 following a purchase from 06/03/2015

Having a doubt about the compatibility with my trampoline, of the product considered for purchase, I contacted by phone and the person who handled my request was very helpful. Then, my order was taken into account and processed quickly with a good commercial sense. Delivery without issues. Thank you.

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Sophie B.

Published on 08/05/2015 à 14h41 following a purchase from 23/01/2015

My order was very late. The service provided was very responsive

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Carole C.

Published on 08/05/2015 à 11h37 following a purchase from 06/03/2015

very good trampoline services. Good technical responses and availability of employees to answer questions. The after-sales service was taken into account quickly. Overall, I highly recommend this company.

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Jean Pierre G.

Published on 08/05/2015 à 09h39 following a purchase from 20/02/2015

excellent service but done by phone because I wanted more information about the product, their hotline works perfectly, no waiting, and impeccable service. The products are good, in my case the trampoline had no marks and the mat perfectly fits my 88 springs and diameter of 4.27M

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Dominique L.

Published on 08/05/2015 à 09h36 following a purchase from 27/03/2015

very good

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Thierry R.

Published on 08/05/2015 à 08h28 following a purchase from 06/02/2015

Very good product, excellent quality. Fast delivery

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Nadege A.

Published on 07/05/2015 à 21h39 following a purchase from 02/04/2015

Very cordial and efficient. Very competent after-sales service and fast delivery. Very happy.

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Juan Ignacio J.

Published on 07/05/2015 à 21h36 following a purchase from 22/01/2015

Very pleasant treatment, material received of great quality and of course I would recommend to others

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Christian E.

Published on 07/05/2015 à 09h52 following a purchase from 26/02/2015

Very good review, I really appreciated the call from your company just after placing the order. The person wanted to confirm the product measurements. I also appreciated the speed and quality of the delivery.

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Agnes L.

Published on 06/05/2015 à 19h31 following a purchase from 04/03/2015

Very good welcome and advice for both purchase and after-sales service

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Eric Z.

Published on 06/05/2015 à 16h17 following a purchase from 11/02/2015

Very good customer service, despite a mistake on my part regarding my order, France Trampoline called me back to correct my mistake. Very pleasantly surprised.

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Deirdre P.

Published on 06/05/2015 à 12h37 following a purchase from 01/04/2015

On the website, I found all the necessary information to choose an accessory for a trampoline that did not come from France Trampoline. The order was easy, delivery according to the indicated deadline. I had to call them back for clarification on the installation of the accessory. I was welcomed with kindness and competence. I can only recommend FRANCE TRAMPOLINE.

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