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A
Rating: 5 out of 5
Perfect, I made a mistake on my order and customer service called me within 30 minutes of my order to verify.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2 and 5 stars
Reset filtersB
Rating: 5 out of 5
The customer service is efficient: it matches an order for spare parts with a trampoline purchased several years ago and suggests modifications in case of order errors. Many customer services would not have questioned it and would have sent unusable items, proving professionalism.
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F
Rating: 5 out of 5
Very professional and attentive salesperson who gives you advice on the material. Thank you very much 👍
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F
Rating: 5 out of 5
Hello, I am very satisfied with my ordered item, quick and careful shipping.
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E
Rating: 5 out of 5
Good
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M
Rating: 5 out of 5
Fast delivery, nothing broken, everything great!!!
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J
Rating: 5 out of 5
Fast delivery and product matching the description. The kids are having a blast on their zip line.
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S
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Everything went perfectly. Timely and complete delivery, affordable price with good quality.
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A
Rating: 5 out of 5
Speed. Reliability.
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M
Rating: 5 out of 5
Everything very easy. Special attention paid to the accuracy of the order.
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M
Rating: 5 out of 5
Quality trampoline that matches the order.
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A
Rating: 5 out of 5
Quick and clear response on the phone, shipment dispatched quickly. No problem. The kids are delighted!
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M
Rating: 5 out of 5
Excellent site! Product quality, shipping speed, delivery quality, everything is perfect.
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C
Rating: 5 out of 5
Quality product, fast delivery.
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I
Rating: 2 out of 5
It was difficult for us without German customer service. The delivery took a very long time. Communication was difficult. Delivery was complicated. 3 delivery attempts due to wrong packages.
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Response from France Trampoline
Hello Madam, We would like to sincerely apologize once again for the situation you faced. The delivery time was indeed extended due to a cancellation with another order. As long as you receive your request, you will find no way to pick up the first mistakenly delivered package to then restart the delivery of the correct product. We are aware that the language barrier did not make our exchange easier, but please be assured that we did our best to respond to each of your emails as quickly as possible. We hope that the assembly of your trampoline is now complete and that you can enjoy it to the fullest. Kind regards, The Trampoline Tech Team
J
Rating: 5 out of 5
NO PROBLEM
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M
Rating: 5 out of 5
Simple and quick purchase. Fast and hassle-free delivery.
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R
Rating: 5 out of 5
Excellent simply, trampoline boost up in 460. The product is indeed expensive but the quality is there. The assembly is well explained and each part of the trampoline exudes quality! Once assembled, nothing moves or almost! (except when I jump on it with my 100 Kg ...) Our daughter is delighted and the trampoline exudes safety. I recommend 100% PS: for assembling the black parts, I highly recommend not doing it in full sun (or plan for gloves)
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C
Rating: 5 out of 5
Nothing to say. Everything went as planned.
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E
Rating: 5 out of 5
Perfect. Renewal of the protective cover that preserves the trampoline fabric.
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A
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Perfect in every way
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L
Rating: 5 out of 5
Available, friendly, and competent contact person
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F
Rating: 5 out of 5
Perfect item, delivery within the announced timeframe
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B
Rating: 5 out of 5
Functional cushion
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A
Rating: 5 out of 5
Super delivery on the scheduled date and with respect
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K
Rating: 5 out of 5
We were looking for a zip line for one of our children's birthday. We were able to get information very quickly and realized that it would be complicated to install it at our place for now. We therefore opted for a climbing dome. The shipment was very fast, the order was very well packaged, we requested a rescheduling of the delivery with their carrier who was very responsive. We are delighted with our purchase. Next purchase the zip line 😊
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P
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
It was just as easy to place the order as it was quick to receive it. The product is in line with what we expected, its assembly/installation was simple, the children are delighted. Perfect!
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M
Rating: 5 out of 5
Fast delivery, the ordered item is of very good quality, I highly recommend you
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P
Rating: 5 out of 5
Order well received.
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J
Rating: 5 out of 5
Very good product
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A
Rating: 5 out of 5
We bought the play dome, and we are very happy with the purchase. They are very detail-oriented, even including gloves for assembly, and instructions by email to resolve doubts. Thank you. The shipping was correct.
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A
Rating: 5 out of 5
Very good product.
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C
Rating: 5 out of 5
Very satisfied.
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J
Rating: 2 out of 5
Quality rather mediocre compared to the original cushion. Given the price, I expected much better! It is certain that it will not last as long. Moreover, the edges do not hold at all. With each use, the 'skirt' of the cushion has to be put back around the frame. I never had this issue with the original cushion. Very disappointed!
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Response from France Trampoline
Hello Madam, Thank you for your message. We are sorry to hear that the quality of our protective cushions does not meet your expectations. Could we ask you to send us a photo of your installation so that we can assess the situation and see how we can resolve it? Furthermore, we are surprised by your comments on the cushion you ordered. Indeed, the quality of the foam and PVC is the same as that of the products purchased in 2020. Best regards, The France Trampoline team.
H
Rating: 2 out of 5
Lack of information on the availability delay and its extension to the point of questioning the purchase.
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Response from France Trampoline
Hello Madam, We are sorry for the delivery delay. When you purchased on pre-order, the product was indeed announced as being restocked for 30/03. We were only able to send you your order a month later because logistical problems unfortunately caused delays in processing some of our orders, including yours. We sincerely apologize for this. Please do not hesitate to contact our customer service to benefit from a commercial gesture on your next order. Best regards, The France Trampoline team.
M
Rating: 5 out of 5
The product is perfect but I need a manual for the fixings! I couldn't manage to fix it.
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C
Rating: 5 out of 5
Product conforms, clean package.
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