Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2 and 5 stars

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Ségolène D.

Published on 27/12/2022 à 19h37 following a purchase from 06/12/2022

We really appreciated that you left a message to ensure that the ordered product was correct. Additionally, your sales service was very responsive!

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Fabrice O.

Published on 26/12/2022 à 17h22 following a purchase from 05/12/2022

It is not you or your site that is at fault but your delivery provider DPD. The package was supposed to be delivered on 23/12 we are on the 26th still nothing, on the 23rd I can understand the day before Christmas many packages........ but here no info package in CESTAS should have been delivered that day;

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Response from France Trampoline Published on 09/12/2022

Hello, We are sorry that you encountered a delivery problem with our carrier. The estimated delivery time for the DPD carrier is 2 to 5 working days. Indeed, during the holiday season, the transport time may be extended by a few days, which may explain the 6 working days delay for your delivery. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information.

Anne Marie F.

Published on 26/12/2022 à 15h26 following a purchase from 05/12/2022

ease efficiency speed and price

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Anne O.

Published on 26/12/2022 à 14h42 following a purchase from 23/11/2022

Very good service

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Olivier A.

Published on 26/12/2022 à 12h17 following a purchase from 05/12/2022

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Patrice H.

Published on 26/12/2022 à 10h23 following a purchase from 05/12/2022

Quick and clear response on the phone regarding the use of the gift voucher. Smooth and hassle-free online order afterwards. Fast shipping and precise tracking. Keep it up, well done.

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Sebastien S.

Published on 26/12/2022 à 09h59 following a purchase from 24/11/2022

Perfect

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Emilie P.

Published on 25/12/2022 à 18h23 following a purchase from 04/12/2022

Nothing to report regarding the order.

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Nicolas L.

Published on 25/12/2022 à 12h31 following a purchase from 02/12/2022

good a small problem at delivery quickly resolved.

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Jenifer S.

Published on 24/12/2022 à 15h46 following a purchase from 30/11/2022

The purchase went very quickly and easily, I spoke on the phone with a charming lady who was very helpful. Delivery in less than a week. The trampoline is just incredible, oval 490, super quality, assembly quite easy, count on half a day. 100% satisfied

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Nicolas L.

Published on 23/12/2022 à 21h19 following a purchase from 28/11/2022

Easy order and product matching my expectations

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Caroline P.

Published on 23/12/2022 à 17h48 following a purchase from 30/11/2022

Quick responses from customer service to the questions asked. Very fast delivery. Easy trampoline installation, count on half a day. Result: very stable, robust trampoline, used daily for a week. Anchoring kit a bit light, but given the weight, the trampoline is unlikely to move. For us, ladder essential. Overall, quality and safety after X comparisons of market products.

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Gerard I.

Published on 22/12/2022 à 17h56 following a purchase from 24/11/2022

the assembly documentation could be more explicit

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Paola M.

Published on 22/12/2022 à 14h28 following a purchase from 09/11/2022

The product is exceptional in every way. Fast and precise delivery. Assembly requires patience and should be done by two people. It took two hours, but the result is truly superb. The grandchildren use it every day, having fun in maximum safety. I will definitely recommend it to all my acquaintances.

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Sarah M.

Published on 21/12/2022 à 21h54 following a purchase from 29/11/2022

Very happy with all the services, delivery, assembly, nothing to complain about, we just have to enjoy it

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Corine C.

Published on 20/12/2022 à 15h46 following a purchase from 29/11/2022

Perfect and fast

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Franck R.

Published on 19/12/2022 à 22h43 following a purchase from 28/11/2022

Clear, fast, precise

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Léo B.

Published on 19/12/2022 à 22h34 following a purchase from 25/11/2022

I don't know yet if the product will be of good quality. It's a Christmas gift!!!

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Philippe D.

Published on 19/12/2022 à 20h50 following a purchase from 21/09/2022

Good product and great spirit of service.

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Martine R.

Published on 18/12/2022 à 18h45 following a purchase from 26/11/2022

ok speed ease

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Agnes G.

Published on 18/12/2022 à 18h28 following a purchase from 25/11/2022

Easy, fast, professional

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Magali M.

Published on 16/12/2022 à 19h23 following a purchase from 21/11/2022

fast and in perfect condition

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Simon M.

Published on 14/12/2022 à 14h26 following a purchase from 24/11/2022

top-notch fast and quality products available!

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Jean-Paul L.

Published on 13/12/2022 à 21h56 following a purchase from 18/11/2022

After asking a few questions to the company about one of the products, I was able to order on the site which is very well done. The package arrived very quickly after the order, moreover in good condition, friendly delivery person.

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Céline C.

Published on 13/12/2022 à 17h19 following a purchase from 20/11/2022

Very good! relatively easy and efficient!

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Ghislaine C.

Published on 13/12/2022 à 14h24 following a purchase from 05/09/2022

I rarely leave reviews. But this time, I was blown away by the service provided. My order arrived incomplete. France Trampoline did everything to send the missing item. Great follow-up. Thank you

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Jean-Louis T.

Published on 13/12/2022 à 13h49 following a purchase from 21/11/2022

Perfect, friendly

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Magali H.

Published on 13/12/2022 à 10h36 following a purchase from 01/11/2022

Very good

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Maria B.

Published on 13/12/2022 à 09h41 following a purchase from 18/11/2022

Fast and compliant

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Sandrine B.

Published on 12/12/2022 à 22h54 following a purchase from 03/10/2022

A top product! And the person on the phone managing two deliveries was super friendly!! Nothing to say!!! Safety guarantee and fun for the kids!

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Massimo C.

Published on 12/12/2022 à 18h21 following a purchase from 28/10/2022

I particularly appreciated the notification and the request for confirmation of the order sent for the replacement carpet, as the number of connection hooks to the structure was lower than the number of hooks of the trampoline in my possession. Based on the exchange of information via email that reassured me that based on their experience with similar cases the item could "fit", I confirmed the order. Given the season, I have not yet proceeded to install it, so I do not yet have the "proven proof".

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Gisèle P.

Published on 12/12/2022 à 13h43 following a purchase from 19/11/2022

Very good

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Marie-Hélène M.

Published on 12/12/2022 à 12h58 following a purchase from 20/11/2022

Very solid practical

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Martine P.

Published on 11/12/2022 à 21h37 following a purchase from 16/11/2022

the order sent on time THANK YOU

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Edith F.

Published on 11/12/2022 à 18h27 following a purchase from 18/11/2022

As usual, order delivered quickly, no issues

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Christoph L.

Published on 11/12/2022 à 14h47 following a purchase from 29/10/2022

Everything is great! Very good quality, fast delivery, price-performance!

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Elisabeth G.

Published on 11/12/2022 à 13h19 following a purchase from 21/11/2022

Quality products delivered quickly

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André Ou Marie-Claire V.

Published on 11/12/2022 à 11h10 following a purchase from 19/11/2022

The spring protection and cover fit well on my trampoline of another brand

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Gabrielle T.

Published on 09/12/2022 à 12h39 following a purchase from 07/11/2022

Hello, a very friendly person called me following my questions sent by email. Everything went wonderfully. My order was even prepared; I just had to finalize it. Receipt ok. The trampoline has been disassembled for winter and the spare parts will be installed in spring. I have complete confidence. And everything should go smoothly during reinstallation. Thank you best regards ***

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Christiane F.

Published on 09/12/2022 à 09h31 following a purchase from 16/11/2022

EVERYTHING IS PERFECT FROM BEGINNING TO END AND IT IS EXACTLY WHAT I WANTED

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