Customer reviews of France Trampoline

Hello, Please feel free to send us photos of your swing installation on your dome. This item has not changed for years and it was simple to adjust so that the little ones could play with it in the dome. Best regards, The France Trampoline team.

Dear Sir,
Our customer service has received your request and has been in contact with you regarding this for several days.

We have been waiting for your IBAN to process your refund, but it has not been received.
In the meantime, the overpayment has been used at your request for the purchase of a new spare part for your trampoline.

As you have rightly noted, the fiberglass arches purchased as spare parts are delivered without connecting rubber.

Best regards

Hello Madam, we have taken into account your current comment from Friday 15/05/26. Our customer service was closed during this Ascension weekend this year. Your request was processed on Monday 18/05 with the sending of the missing item via Mondial Relay and it was delivered on 19/05 at the relay point. We hope that despite these inconveniences, you are now satisfied with the products received. Would you like to update your customer comment perhaps? Best regards, The France Trampoline team.

We are sorry to hear that the assembly took more time than expected and was so complicated. We still hope that you can now fully enjoy your trampoline and have a lot of fun with it.

Your France Trampoline Team

Hello,

We are sorry for this misunderstanding. Indeed, the arches are not included with the textile net alone and must be ordered separately. This information is also indicated on the product sheet.

Best regards,

Hello,

Thank you for your feedback. Unfortunately, we do not understand what you are missing. Could you please get back to us?

Best regards,

Hello,

Thank you for taking the time to share your feedback regarding the 45 m zip line.

We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.

To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.

We remain at your disposal and thank you again for your contribution to our continuous improvement process.

Best regards, The France Trampoline team.

Hello, We apologize for the inconvenience caused. We completely understand your frustration, especially when the address is served by a bridge. Unfortunately, carriers like DPD and Chronopost systematically apply a surcharge that can vary from 20 to 25 for deliveries to island areas, whether there is a bridge or not. These fees are defined by their pricing grids, which we unfortunately do not have control over. Best regards,

Hello Madam, If you made a mistake on the model of the net you can always request a return of it. Do not hesitate to call us if you need advice! Best regards,

Hello, We apologize for this inconvenience, but the 8-day deadline at the relay point is a rule set by Mondial Relay and applies to all packages, regardless of the brand. Unfortunately, we have no control over this duration. We advise you to closely monitor the delivery tracking for future orders to avoid this kind of situation. Best regards,

Hello, We are sorry to hear that some bars arrived broken. In case of damage upon delivery, do not hesitate to raise reservations with the carrier and contact us quickly with photos of the problem. This allows us to manage the situation effectively and offer you an appropriate solution. Best regards,

Hello, we have noted your comment and regret that you did not read the product data sheet for the fiberglass arches purchased as spare parts. We do specify that these arches are not to be connected with a rubber band during replacement. This is mentioned in bold and underlined in the product description for your information. Rest assured that this system (which has been in place for several years) allows all our customers to keep their net normal and child-safe. The Trampoline Technik Team

Hello Sir, We have noted your review indicating a product delivered in apparently poor condition. To date, you have not contacted customer service to inform us directly. Do you have any details to share with us? Did you raise any reservations with the delivery person, please? Upon opening the packages, did you notice any damaged items? We remain at your disposal. Best regards, The France Trampoline team.

Hello Sir, Thank you very much for your feedback. We are delighted to learn that the product meets your expectations and that you are satisfied with it. Regarding your comments on our customer service, we are saddened to learn that we did not meet your expectations. We have always sought to assist you as best as possible, whether by email or by phone, calculating with you the starting and arrival points of your children's zip line. Then, we indeed referred you to our assembly instructions, as it is the support we have drafted to provide clear and precise information. We cannot change the recommended installation. If you have any other questions or needs, please do not hesitate to let us know. We are here to help you. Best regards, The France Trampoline team.

Hello, We are sorry for the confusion. We assure you that there were no logistics fees of 8€. You were refunded for the product, but the shipping costs for the initial shipment are not refunded. We hope this clarifies the situation. Best regards,

Good morning, thank you very much for your return. We sincerely apologize for the waiting time regarding the net you ordered. There was an error noted in the address you provided with your order. We immediately corrected this error with the carrier. However, despite this correction, the delivery could not be executed. We waited until the net arrived back with us to then send it back to you. Unfortunately, in the meantime, we encountered a supply shortage for this product, which explains the six-week waiting time. We deeply apologize for the long delay and the inconvenience caused. We are also sorry that the net did not fully meet your expectations. Regarding the quality, the net has a surface weight of 100 g/m², which makes it very durable, and it is designed with a very tight mesh so that children cannot pinch their fingers. This may make the net appear smaller, but it will loosen over time. If the problem persists or you have other concerns, please contact us so we can find a solution. We remain at your disposal. Best regards, The France Trampoline Team

Good day, thank you for your comment. Our product descriptions specify exactly which diameters and shapes of trampolines are compatible. If you are unsure, our customer service is available from Monday to Friday and will be happy to assist you. Our fiberglass bows with a diameter of 9 mm can be easily set up by two people. They are designed to be stable enough and last several years with normal use. We recommend watching our installation videos before setting up. They familiarize you with the products and significantly ease the installation. As for the shipping costs, they amount to 9.99€, which is not even half of 44.89€. We do our best to keep shipping costs as low as possible. Thank you once again for your trust and do not hesitate to contact us if you have any further questions. Best regards, The France Trampoline Team

Good morning, We apologize for the delay in responding to your complaint. We will contact our customer service colleagues to respond to your request point by point. With spring, unfortunately, the response time must be extended, and we apologize again for this issue. The Trampoline Tech Team

Hello Madam, We would like to sincerely apologize once again for the situation you faced. The delivery time was indeed extended due to a cancellation with another order. As long as you receive your request, you will find no way to pick up the first mistakenly delivered package to then restart the delivery of the correct product. We are aware that the language barrier did not make our exchange easier, but please be assured that we did our best to respond to each of your emails as quickly as possible. We hope that the assembly of your trampoline is now complete and that you can enjoy it to the fullest. Kind regards, The Trampoline Tech Team

Hello Madam, Thank you for your message. We are sorry to hear that the quality of our protective cushions does not meet your expectations. Could we ask you to send us a photo of your installation so that we can assess the situation and see how we can resolve it? Furthermore, we are surprised by your comments on the cushion you ordered. Indeed, the quality of the foam and PVC is the same as that of the products purchased in 2020. Best regards, The France Trampoline team.

Hello Madam, We are sorry for the delivery delay. When you purchased on pre-order, the product was indeed announced as being restocked for 30/03. We were only able to send you your order a month later because logistical problems unfortunately caused delays in processing some of our orders, including yours. We sincerely apologize for this. Please do not hesitate to contact our customer service to benefit from a commercial gesture on your next order. Best regards, The France Trampoline team.

Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our slide. Customer satisfaction is our priority, and we regret that you have had this experience. Our slides are made from galvanised steel, designed to withstand the test of time and the elements. We are therefore very surprised and sorry to hear that your slide is deteriorating faster than it should. We'll be sending you an e-mail to find out more about the situation and come up with an appropriate solution. We hope that your children have been able to enjoy the slide. Kind regards, The France Trampoline team

Hello, We are sorry to hear about the problem you encountered with the attachments of your trampoline net after only two uses. To help us better understand the situation and resolve the issue, could you please provide us with photos of the problem by email at [email protected]? Best regards, The France Trampoline team

Dear Sir or Madam, after a renewed review of the exchange with customer service, you have received the ordered net with the correct attachments. You have sent photos that additionally confirm this. Please do not hesitate to contact customer service via email again if you still have problems with the assembly of the safety net. We will usually get back to you quickly. The Trampoline Technology Team.

Hello, Thank you for your comment and we are sorry that you encountered issues with the assembly. As we explained to you by email, we noticed that you did not place the joints inside the pole but outside. Therefore, you do not need to modify the system but only to place the joints inside. Best regards, The France Trampoline team

We have noted your message and regret the problems we had with the carrier. Did you note any reservations on the delivery note to indicate the damaged package? You could have also refused the package if you deemed it too damaged at the time of delivery. Please do not hesitate to contact our customer service via email at [email protected] so that they can quickly send you the missing parts. The Trampoline Tech Team

Hello, As explained by email, when you made your purchase, the announced delivery times were 4 to 15 working days after dispatch. The order was placed on 16/08 after 11 am and dispatched on 17/08 and received on 01/09, so we are at 11 working days after dispatch and unfortunately, Mondial Relay rejected our claim, saying that the delivery time is still within the announced limits. Best regards, The France Trampoline team

Hello, We sincerely apologize for the inconveniences you encountered during your shopping experience. We acknowledge that the situation you experienced does not reflect our usual service standards. We want to clarify that the trampoline net you initially ordered should have been removed from our site, as it was no longer available. The error is on our part and we fully understand how frustrating this can be for you. Regarding the replacement net you received, we regret any misunderstanding regarding the installation. In reality, it is not necessary to undo the knots to attach the net. You just need to make a simple loop with the elastic in the net strap for a correct and secure installation. We remain at your disposal for any questions, you can contact us at 05 56 36 04 62 or by email at [email protected], we are open from 9:00am to 12:15pm and from 1:45pm to 5:30pm, Monday to Friday. Best regards; The France-Trampoline team

Hello, We are sorry that you encountered a delivery problem with our carrier. The estimated delivery time for the DPD carrier is 2 to 5 working days. Indeed, during the holiday season, the transport time may be extended by a few days, which may explain the 6 working days delay for your delivery. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information.

Dear Sir or Madam, We have taken your feedback on your experience assembling the Ovalie 360 trampoline into account. We are quite surprised by the efforts mentioned to assemble this small oval trampoline. It is necessary to have parts manufactured to the exact specifications for good resistance over several years. Sometimes, it is indeed necessary to force a bit for the trampoline frame, but this only reinforces the fitting of the parts. Our competitor offers products that are easy to assemble thanks to a lightweight structure, but the longevity will not be the same either. Rest assured that your efforts are not in vain and your children will be able to enjoy their trampoline for a long time. France Trampoline.

Hello Sir, We have taken your various comments into account and have contacted you so that you can send us photos of your installation. The protective cushion should not behave like this indeed. The black elastics provided should hold the green cushion to the frame and prevent an accident. Our customer service will take over for your installation. France Trampoline.

Hello, we have certainly taken your comment into account. You had chosen a package of items that was not fully available at the time of your order. This was mentioned at the time of your purchase and you subsequently received an email confirming this and how to proceed if you wanted to receive the items available at the time of your order. After we exchanged information about this topic 15 days after your purchase, the available items were shipped as agreed in our terms and conditions and delivered by Dachser. We apologize if this was not clear enough for you. Trampoline technology.

Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email [email protected] or by phone at 0556360462 Best regards, the France Trampoline team

Hello Sir, We have taken your comments regarding the export of your order to Switzerland into account. Indeed, we had not been trained for this type of situation with delivery in France and then export by your care to Switzerland at the time of your order and we sincerely apologize for this. For your case, you can always send us the confirmation of payment of Swiss taxes to our customer service and we can send you a refund of the French VAT. Since then, we have taken the necessary information so that if this type of request (delivery in France then export of your order to Switzerland) were to happen again, we could make a PABLO declaration. The payment of French VAT will always be necessary at the time of purchase and the refund of VAT after export can be made quickly after passing through Swiss customs. We renew our apologies for the issue encountered during your order. Best regards, the France Trampoline team

Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team

Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. There was indeed a reference error and we accidentally sent you the wrong skis for the trampoline. Unfortunately, we no longer had the skis you ordered in stock. We apologize for these circumstances. Our team reacted immediately and covered the return shipping costs. As soon as the goods arrive at our logistics center, you will be fully refunded. Best regards, your trampoline technology team.