The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Product good, everything complete. Delivery time is advertised on the homepage as 2-5 days, which was one of the reasons for choosing this provider, we needed the product quickly. After about 2 weeks, we inquired by phone, the gentleman we reached on the phone seemed rather burdened and uninterested. Delivery by freight forwarding after about 3 weeks was correct, unfortunately much too late. Too bad.
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Response from France Trampoline
Dear customer, thank you for your feedback. According to our system, the goods were ready for shipment on 21/01, but only left our logistics center on 26/01. We apologize for these circumstances and will inform our logistics center so that this does not happen again. We wish your family a lot of fun with the trampoline! Best regards, your trampoline technology team.
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Sonja N.
Rating: 2 out of 5
following a purchase from 12/12/2021
First, a completely wrong, very large and heavy item was delivered. The right one was much smaller and was then sent relatively quickly. Storing and returning the large item cost me some effort. There wasn't even a thank you for that.
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Response from France Trampoline
Dear customer, thank you for your message. Unfortunately, there was a preparation error in our logistics center, so you received the wrong product - we thank you for your honesty. We immediately sent you the correct product. Unfortunately, the pickup of the goods by our carrier could only take place at the beginning of January due to the Christmas holidays. We always informed you by email and you said it was okay. We apologize for these circumstances and wish your children a lot of fun with the tent! Best regards, your trampoline technology team.
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Stéphanie J.
Rating: 2 out of 5
following a purchase from 02/12/2019
Order compliant with expectations, however after 21 months the fabric is pierced. Yet the tchoukball was brought in after each use.
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Response from France Trampoline
Hello, thank you for your feedback. Please feel free to contact our customer service with photos of the product ([email protected]). A replacement net is also available on our site (https://france-trampoline.com/fr/but-cible/2409-filet-but-de-tchoukball-3700730425773.html). Best regards, the France Trampoline team.
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Régis M.
Rating: 2 out of 5
following a purchase from 18/06/2021
I am rather disappointed overall with the material itself. I took FRANCE TRAMPOLINE "one of the most expensive" hoping for a certain quality and ease of assembly. Difficult assembly of the base tubes and poorly designed, I can't imagine their disassembly. Plastic hook for the cover around the trampoline very fragile and fixed in a dubious place (springs), three already broken. I've had it for a short time. Unfortunately, I do not recommend it. Best regards.
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Response from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. Please do not hesitate to contact our customer service by email or phone with photos of the assembly. We will send you new hooks under warranty as soon as possible. Best regards, the France Trampoline team
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Mustapha B.
Rating: 2 out of 5
following a purchase from 11/07/2021
Bought with a release date of July 26. But ultimately delivered a month later. It could not be used this summer. Misled by the date displayed at the time of purchase..
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Response from France Trampoline
Hello, thank you for your comment. When you placed your order on 11/07, the restocking date of the trampoline was 30/08, as indicated on the product sheet. On 12/07, the restock was advanced to 30/06. The product was finally shipped on 06/08 and delivered on 12/08. Your children were able to enjoy the trampoline during the month of August. We apologize for the slightly long preparation time and assure you that we do our best for our customers to receive their orders as quickly as possible. Best regards, the France Trampoline team
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Serge L.
Rating: 2 out of 5
following a purchase from 05/07/2021
Delivery in several parts, still missing some pieces
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Response from France Trampoline
Hello, thank you for your feedback. We have checked your order and according to our system, all spare parts were shipped as soon as they were available (jumping mat on 13/07 and net on 09/08). We indeed had delays in restocking the net, we apologize for these circumstances. Our customer service will get back to you by email to get more information regarding the missing parts. Best regards, the France Trampoline team.
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Chrystelle T.
Rating: 2 out of 5
following a purchase from 24/05/2021
Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!
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Response from France Trampoline
Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team
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Cédric G.
Rating: 2 out of 5
following a purchase from 01/05/2021
Product out of stock delivered 2 months late from the expected date
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Jose C.
Rating: 2 out of 5
following a purchase from 23/07/2021
lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service ([email protected]) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team
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Clarisse V.
Rating: 2 out of 5
following a purchase from 02/05/2021
A delay more than too long...... What a shame
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Response from France Trampoline
Hello and thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on our site. The products were indeed delivered only at the end of July. We are currently facing difficulties in restocking certain references and we apologize for these circumstances. We are doing our best to ensure our customers receive their products as quickly as possible. Best regards, The France trampoline team.
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Ronald H.
Rating: 2 out of 5
following a purchase from 28/06/2021
Delivery OK / Return email keeps coming back / Am I thus forced to keep the goods?
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Response from France Trampoline
Dear customer, thank you for your feedback. To return your goods, you can contact our customer service at the following email address: [email protected] or at the number 06996758504. We will get back to you as soon as possible. Best regards, Your Trampolin-Technik Team
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Philippe H.
Rating: 2 out of 5
following a purchase from 02/06/2021
Damaged bars. Very difficult to assemble.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) to report any issues encountered during the assembly of the trampoline. We hope that despite this, your family enjoys the trampoline and that you are satisfied with the product! Best regards, the France Trampoline team
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Philippe M.
Rating: 2 out of 5
following a purchase from 27/05/2021
Regarding customer service, the waiting time for the replacement of a defective jumping mat was very long...
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Response from France Trampoline
Hello, thank you for your comment. We apologize for these circumstances and do our best to satisfy our customers as quickly as possible. Our customer service is available by phone and email ([email protected]) for any questions regarding customer service. Best regards, the France Trampoline team.
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Jacqueline C.
Rating: 2 out of 5
following a purchase from 28/04/2021
More than a month of waiting for a basketball hoop?
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Response from France Trampoline
Hello and thank you for your feedback. Still suffering from the consequences of the health crisis, we are out of stock on some of our products including our basketball hoops. The theoretical restocking times are indicated on each product sheet and we do our best to respect them despite the unusual circumstances. We apologize for this inconvenience and hope you enjoy this trampoline game. Have a nice day, the France Trampoline team.
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Agnes M.
Rating: 2 out of 5
following a purchase from 01/04/2021
no assembly instructions ... a hassle
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Response from France Trampoline
Hello and thank you for your comment, it helps us improve. The assembly instructions are not sent with the product, they can be found in your customer area. Have a nice day, the France Trampoline team.
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Fabien H.
Rating: 2 out of 5
following a purchase from 30/04/2021
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
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Response from France Trampoline
Hello and thank you for your comment. We are sorry that everything did not go as planned. Indeed, there was a communication problem internally and stock shortages. We should have informed you as soon as the cover was available again. Customer service has taken over your case and has called you about it. We apologize again and wish you an excellent day, the France Trampoline team.
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Hélène P.
Rating: 2 out of 5
following a purchase from 08/02/2021
Delivery expected in 4 months is too long
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Response from France Trampoline
Hello and thank you for your comment. We are experiencing supply issues beyond our control on certain references. Please believe that we are doing everything possible to deliver you as soon as possible and to inform you of delivery delays when they occur. Enjoy your Strat'Up 250! Best regards, the France Trampoline team.
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Julie B.
Rating: 2 out of 5
following a purchase from 12/04/2021
The net is too long to put on the Sky Line it drags on the ground. And we received it with only one carabiner...
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Response from France Trampoline
Hello and thank you for your comment. The climbing net measures 1m80 x 1m80, the trick to shorten it is to pass your slackline inside the 'attachment handles' of the net and use the carabiners to shorten it, I invite you to check the product sheet photos. The missing carabiners will be sent to you as soon as possible, we apologize for that. Best regards, the France Trampoline Team.
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Jose Manuel G.
Rating: 2 out of 5
following a purchase from 20/03/2021
I THINK THEY SHOULD MAKE RETURNS OF MATERIAL MORE PRACTICAL. VERY LONG THE DAYS FROM WHEN THE MATERIAL IS ORDERED UNTIL IT IS DELIVERED.
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Gerard C.
Rating: 2 out of 5
following a purchase from 15/02/2021
No problem with the ordered products. Only downside 20 springs ordered 18 received. Complaint made by email, no response to date!
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Yves T.
Rating: 2 out of 5
following a purchase from 19/11/2020
Product is completely compliant and satisfactory. Delivery of the product needs to be reviewed. Package delivered with defective and torn packaging. Delivery person was not very concerned about the problem.
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Response from France Trampoline
Hello and thank you for your comment. We apologize on behalf of our logistics team and have passed on the information for improvement. Please do not hesitate to contact customer service if you need assistance. Best regards, the France Trampoline team.
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Malika C.
Rating: 2 out of 5
following a purchase from 12/01/2021
Hello In 2015 I placed an order, everything went well In January 2021 I reordered. I had a problem with a part that does not fit (the Velcro does not match) I reported it but they did not want to send me the defective part. They told me it was JUST aesthetic. Today I paid for a trampoline whose aesthetics do not match what I ordered.
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Estelle E.
Rating: 2 out of 5
following a purchase from 15/06/2020
Hello, Products conform and of good quality. However, delivery times are really too long! Part announced as out of stock but deliverable in three weeks, received more than three months later. Two orders and the same problem twice! It would be better to announce longer delivery times, at least we know. Have a nice day.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. Despite our efforts, it has been complicated to contact all our customers individually. We would like to apologize for this inconvenience. The France Trampoline team.
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Blandine H.
Rating: 2 out of 5
following a purchase from 07/05/2020
Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We have made sure to update our deadlines on our site as soon as possible but unfortunately we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
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Pierre D.
Rating: 2 out of 5
following a purchase from 14/08/2020
Products not quite compliant. Delivery times not respected
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Response from France Trampoline
Hello and thank you for your feedback. We are indeed experiencing longer preparation and delivery times than usual during this summer period. Thanks to your feedback, we have already reported this information and will work on this point to improve our services. Have you been able to confirm the compatibility of your spare parts? If not, please feel free to reach out to us at [email protected]
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David M.
Rating: 2 out of 5
following a purchase from 31/07/2020
Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did everything possible to regularly update these deadlines on our site. However, this product recall does not reflect the usual quality and seriousness of our services. For this reason, we sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Maud S.
Rating: 2 out of 5
following a purchase from 03/05/2020
During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***
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Response from France Trampoline
Hello, thank you for your comment. Indeed, during this crisis, we experienced supply delays and extended delivery times. We did our best to regularly update these delays on our site. We sincerely apologize for the inconveniences caused. Best regards, the France Trampoline team.
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Olivier B.
Rating: 2 out of 5
following a purchase from 23/04/2020
Excessively long supply time and delivery in two parts a month apart. Installation guide very brief and needs to be revised both in terms of text and illustrations.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. We also take note of your comments regarding our installation instructions, which we will forward to the relevant department. The France Trampoline team.
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Emilie B.
Rating: 2 out of 5
following a purchase from 14/05/2020
My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Edith L.
Rating: 2 out of 5
following a purchase from 02/06/2020
Delivery time way too long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Olivier W.
Rating: 2 out of 5
following a purchase from 15/06/2020
I couldn't order the right net for my trampoline and FT didn't help me at this stage so I kept this net that I adapted.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your safety net. In order for us to assist you with the installation or replacement of your net, could you please send us some photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Emilio B.
Rating: 2 out of 5
following a purchase from 18/05/2020
*** Regarding the order and payment confirmation, a disaster. Between the order and the shipment, there was no confirmation of the bank deposit. My attempts to communicate with you were another failure. Despite everything, the trampoline is very good.
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Philippe E.
Rating: 2 out of 5
following a purchase from 26/04/2020
Delivery times too long for items that were in stock
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Response from France Trampoline
Hello, thank you for your comment. Our stock levels are updated in real-time on our various product sheets, so we are surprised that you did not have the correct information at the time of placing your order. Indeed, at the time of your purchase, some references in your cart were out of stock and we had to wait for a restock in June on these products to be able to ship your entire order. We are sorry that your customer experience was not entirely satisfactory, but we still wish you very good times on your trampoline! The France Trampoline team
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Audrey A.
Rating: 2 out of 5
following a purchase from 06/04/2020
Trampoline ordered on April 6 received on June 25! This is just pathetic. I made an effort to order French but next time I will order directly from China, it will take less time!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced delivery delays that are largely unusual, and which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
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Michèle D.
Rating: 2 out of 5
following a purchase from 21/04/2020
No reading of the messages sent, so no response. On the phone, when they say they will call me back, it's not true.... even after several reminders.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis, which we had to handle with a reduced team for the same reasons. Our response speed to calls and emails received has indeed been a bit extended over the last few weeks, we apologize for that. We remain at your disposal for any further information. The France Trampoline team
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Sandra C.
Rating: 2 out of 5
following a purchase from 20/04/2020
Order placed during the lockdown so a delivery delay was expected, 6 weeks after the order we were delivered. We would have appreciated having some information during this period, I even sent an email that went unanswered.
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Response from France Trampoline
Hello, thank you for your feedback which we take note of. Indeed, we regret not being able to inform each of our customers individually during this particular period of lockdown and then deconfinement that we have just gone through. Our resources themselves were limited during this period, making it impossible for us to inform each customer on a case-by-case basis about the expected delivery delays on orders. We apologize for this lack of information, but we are pleased to know that you received your package. We wish you very good times on your trampoline! The France Trampoline team.
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Cedric V.
Rating: 2 out of 5
following a purchase from 05/05/2020
Still haven't received my entire order.
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Response from France Trampoline
Hello, thank you for your comment which surprises us: indeed, after verification, your order is indicated in our system as fully dispatched and delivered on May 7th. Could you please verify this information and contact us at [email protected] if you confirm the delivery anomaly? We are at your disposal, the France Trampoline team.
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Cédric P.
Rating: 2 out of 5
following a purchase from 04/05/2020
Surprised to see footprints on my fabric. OK, it doesn't change the quality but it's surprising when you order a quality product. That explains my rating.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are very surprised by your report of traces observed on the fabric; indeed our products are obviously sold new (except in very specific cases and indicated as such for products in our "good deals" section, but which do not concern your order). Have you nevertheless started using your trampoline? Could you send us a photo at [email protected] so that we can consider the next steps for your file? We are at your disposal. The France Trampoline team
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Jerome R.
Rating: 2 out of 5
following a purchase from 11/02/2020
Delivery time too long
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Response from France Trampoline
Hello, thank you for your comment. We apologize for the delivery times observed during the health crisis and then the deconfinement. Our supply times, then preparation and delivery have been heavily impacted by national logistical constraints. We have tried to do our best in a particularly difficult context and sincerely thank you for your patience and trust. The France Trampoline team
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Fabien H.
Rating: 2 out of 5
following a purchase from 13/04/2020
Almost 2 months to get springs seems a bit long to me (not helped by Chronopost, 11 days to deliver.....) I can understand regarding COVID-19 but I think you should also be more vigilant about managing your stock.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. Indeed, as you pointed out, the recent events related to COVID-19 have greatly impacted our restocking, order preparation, and delivery schedules, due to reduced staff and absences for childcare. However, the situation has now returned to normal and we ask you to accept our apologies for these indeed abnormally long delays. The France Trampoline team
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