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F
Rating: 5 out of 5
Very Good
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 3, 4 and 5 stars
Reset filtersL
Rating: 4 out of 5
Very satisfied
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A
Rating: 5 out of 5
very good phone reception, a very competent and helpful contact, very fast shipping
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P
Rating: 3 out of 5
Long delivery and item slightly different from the previous one!
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Response from France Trampoline
Hello and thank you for your comment. When you placed your order on 05/07, the net was not in stock until 25/07, as indicated on the product sheet. We shipped the product on 07/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Your new net should last you as long as the old one. Best regards, the France Trampoline team.
H
Rating: 5 out of 5
The order was a bit long to receive! But I found a trampoline like new
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P
Rating: 5 out of 5
Delivery scheduled for Saturday but postponed to Monday due to an "incident". Other than that, everything is perfect.
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V
Rating: 5 out of 5
Quality products. The advisors are very professional.
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J
Rating: 5 out of 5
Fast delivery
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J
Rating: 5 out of 5
Excellent product, customer service responds quickly.
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F
Rating: 5 out of 5
Very good material, the buried trampoline is a success. And much safer for parents. No issues with the order, delivery on time. I recommend.
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X
Rating: 4 out of 5
Delivery a bit long due to covid. Efficient phone support.
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M
Rating: 5 out of 5
by phone I was able to quickly order exactly the items that needed to be replaced.
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A
Rating: 5 out of 5
No problems with the delivery and the product
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M
Rating: 5 out of 5
VERY satisfied.
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A
Rating: 4 out of 5
I had to re-drill the tubes to be able to put them in place, no worries about the rest.
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J
Rating: 5 out of 5
fast delivery, excellent quality trampoline, I am very satisfied!
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M
Rating: 5 out of 5
Trampoline received quickly, very nice quality, assembly plan very good, effective and pleasant bounce, the whole family is very happy.
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M
Rating: 5 out of 5
Nothing to report.
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A
Rating: 5 out of 5
Serious company and above all, you can find spare parts even years after the first purchase
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J
Rating: 5 out of 5
Excellent product
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A
Rating: 5 out of 5
Purchase made without problems. Delivery delayed due to a shortage of parts and difficult supply. Always kept informed of the progress of the order. Very good communication.
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C
Rating: 5 out of 5
Very good phone reception and relevant advice for replacing spare parts. The products are of good quality.
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K
Rating: 5 out of 5
Very satisfied with the trampoline, service, and delivery.
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C
Rating: 5 out of 5
Perfect, I recommend France trampoline
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G
Rating: 5 out of 5
Good but a bit long delay
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B
Rating: 5 out of 5
Everything in order, no problems. 100% satisfied
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T
Rating: 5 out of 5
Fast delivery (small downside nonetheless on flexibility, you need to take a day off as we only have a date and no time) Customer service with staff available immediately to respond to all our information requests (delivery, assembly...) that's great! Superb aesthetic product and especially of quality! Despite the small downside on delivery, I recommend this site and give it 5 stars!
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J
Rating: 5 out of 5
Satisfied with the order, the product, and the delivery.
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E
Rating: 3 out of 5
Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available
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Response from France Trampoline
Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
C
Rating: 5 out of 5
A true professional for trampoline
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E
Rating: 3 out of 5
I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.
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Response from France Trampoline
Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service ([email protected]) so we can relay this information to the carrier. Best regards, the France Trampoline team
M
Rating: 5 out of 5
Accessories for zip line ordered from Switzerland. Very fast shipping and reasonable shipping costs, I am pleasantly surprised. The products seem to be of good quality. To be seen over time.
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L
Rating: 4 out of 5
Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product
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M
Rating: 3 out of 5
Very good communication with the sales service. I waited too long for the order. But I suppose that being out of stock, you couldn't do otherwise.
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Response from France Trampoline
Hello, thank you for your feedback! When you ordered in early May, the restocking date for the net was 30/06, as indicated on the product sheet. We sent you the net with a bit of delay in early August, we apologize for these circumstances. We thank you for your patience and trust! Best regards, the France Trampoline team
F
Rating: 5 out of 5
Product as described
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M
Rating: 4 out of 5
Good attention and good product
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M
Rating: 5 out of 5
Perfect
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B
Rating: 3 out of 5
No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.
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Response from France Trampoline
Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team
F
Rating: 4 out of 5
Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order
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B
Rating: 5 out of 5
Nothing to say, everything was correct
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