Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 071 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 3, 4 and 5 stars

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T
Theresia K.
Rating: 5 out of 5
following a purchase from 12/05/2020
Perfect sports equipment for our kids
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Vincent D.
Rating: 5 out of 5
following a purchase from 29/08/2020
Delivered on time and quality product.
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Fiona M.
Rating: 5 out of 5
following a purchase from 31/08/2020
Excellent!
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Ulrike W.
Rating: 5 out of 5
following a purchase from 16/07/2020
Great service, competent advice over the phone, information about delivery and good quality of the jumping mat.
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Virginie C.
Rating: 5 out of 5
following a purchase from 28/08/2020
Fast delivery and product perfect to expectations!
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Marie Ange D.
Rating: 4 out of 5
following a purchase from 23/08/2020
Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.
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Stéphanie D.
Rating: 4 out of 5
following a purchase from 03/06/2020
Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.
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Lise P.
Rating: 5 out of 5
following a purchase from 28/05/2020
Very good product, conforms to the request. Solid. Very good value for money. Installation ok
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Pierre-yves F.
Rating: 3 out of 5
following a purchase from 18/06/2020
Delivery problem. No way to contact the delivery company...
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Response from France Trampoline
Hello and thank you for your feedback. We are sincerely sorry to read this. If your problem is not resolved, please do not hesitate to contact us directly by phone or at [email protected]. The France Trampoline team.
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Olivia Z.
Rating: 5 out of 5
following a purchase from 27/08/2020
Ordering, payment, delivery, everything was unproblematic and fast. The 30m cable car is a very good product, stable materials, moderate assembly effort, but you should be two people. The first hard test at a children's birthday party went well. Clear purchase recommendation.
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Eric G.
Rating: 5 out of 5
following a purchase from 17/06/2020
perfect
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Jean-michel C.
Rating: 5 out of 5
following a purchase from 24/08/2020
Compliant with the description. Fast delivery.
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Christel B.
Rating: 5 out of 5
following a purchase from 08/08/2020
Top thank you
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Christian C.
Rating: 4 out of 5
following a purchase from 24/08/2020
very good, immediate
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Stephanie R.
Rating: 4 out of 5
following a purchase from 21/06/2020
Very friendly staff, attentive and good advice.
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Philippe W.
Rating: 5 out of 5
following a purchase from 24/08/2020
Perfect, order sent quickly
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 25/07/2020
Perfect; A missing arc was resent within 8 days
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Yann S.
Rating: 3 out of 5
following a purchase from 26/05/2020
Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!
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Response from France Trampoline
Hello and thank you for your feedback. In photos, we usually take care of replacing any defective part. We operate this way because such situations are rare and we want our service to reflect the quality of our products. We have sent a warranty order this week and you should receive the concerned parts soon. Do not hesitate to reach out to us if needed. The France Trampoline team.
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Josiane C.
Rating: 5 out of 5
following a purchase from 23/06/2020
Perfect
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Stéphane L.
Rating: 4 out of 5
following a purchase from 08/06/2020
Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.
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Laurent P.
Rating: 3 out of 5
following a purchase from 21/05/2020
Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced supply delays and extended delivery times. We are sorry regarding the missing parts. Thank you for pointing out that we took the necessary steps to resolve this error as quickly as possible. The France Trampoline team.
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Marie Joséphine B.
Rating: 3 out of 5
following a purchase from 17/08/2020
Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and assure you that this experience does not reflect the usual quality of our services. Following your feedback, we have escalated this issue directly to our delivery service in order to improve our services. The France Trampoline team.
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Nolwenn F.
Rating: 4 out of 5
following a purchase from 26/03/2020
Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.
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Virginie I.
Rating: 5 out of 5
following a purchase from 18/06/2020
Very good product and made in France 👌
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Maik F.
Rating: 5 out of 5
following a purchase from 18/08/2020
Fast delivery. Good quality. Very good price/performance ratio!
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Blandine P.
Rating: 5 out of 5
following a purchase from 15/05/2020
Very well seen
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Catherine A.
Rating: 3 out of 5
following a purchase from 28/07/2020
this order follows a defective order that caused an accident
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Response from France Trampoline
Hello and thank you for this feedback. The entire team apologizes for this unfortunate experience. Please know that we test our products and regularly update our ranges to offer optimal quality. Do not hesitate to contact us at [email protected].
A
Abigail S.
Rating: 5 out of 5
following a purchase from 10/08/2020
Quick order. However, the site is not very clear - the dimensions in the cart did not match those in the photo. I had to contact you by email to verify before placing the order
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Roger L.
Rating: 4 out of 5
following a purchase from 22/06/2020
GOOD
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Éric L.
Rating: 5 out of 5
following a purchase from 20/06/2020
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Marianne G.
Rating: 5 out of 5
following a purchase from 10/08/2020
Order and delivery without any issues The trampoline is great of very good quality The assembly is long and quite complicated it takes at least 4 people fortunately there are videos on the France trampoline site I recommend +++
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Steffen W.
Rating: 5 out of 5
following a purchase from 28/07/2020
*****
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Anne S.
Rating: 4 out of 5
following a purchase from 03/08/2020
A trustworthy company that provides quality material but regrettable stock shortages especially in summer when one uses their trampoline
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Patrice G.
Rating: 5 out of 5
following a purchase from 08/07/2020
Order delivered according to the instructions and on time. Serious and professional service. Thank you
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Veronique H.
Rating: 5 out of 5
following a purchase from 18/08/2020
fast and efficient service
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Cyprien B.
Rating: 5 out of 5
following a purchase from 04/08/2020
Good quality of plastic and metal structure. Easy assembly.
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Latour N.
Rating: 5 out of 5
following a purchase from 14/08/2020
Item conforms to the description. My 2-year-old grandson is having a blast!!
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Gerard L.
Rating: 4 out of 5
following a purchase from 17/06/2020
Anchoring kit not suitable, straps too long???
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Martine B.
Rating: 4 out of 5
following a purchase from 23/07/2020
The service is adapted and conforms to the order. The shipping date was delayed but well received.
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Anne Lise V.
Rating: 5 out of 5
following a purchase from 15/08/2020
Fast delivery, perfect trampoline mat and easy to reinstall!
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