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E
Rating: 4 out of 5
Very satisfied with the product, however the delivery was longer than expected and the delivery person's friendliness was really limited.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 175 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 3, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Very good service, by telephone and using the site.
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F
Rating: 4 out of 5
Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).
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J
Rating: 4 out of 5
Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!
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D
Rating: 3 out of 5
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
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Response from France Trampoline
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
E
Rating: 5 out of 5
Very good quality jumping mat.
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V
Rating: 4 out of 5
Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.
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C
Rating: 5 out of 5
I recommend. Fast delivery, super quality.
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L
Rating: 5 out of 5
Listening and very good advice.
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H
Rating: 5 out of 5
I sent an email for advice, and we received a very quick response. Very good material, which lasts, I recommend.
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J
Rating: 5 out of 5
Very good provider, the order arrived on time and the product corresponds well to what was presented. I recommend this high-quality site.
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A
Rating: 4 out of 5
Very good quality product, I recommend it to everyone.
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A
Rating: 5 out of 5
Very good product. Very attractive site.
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A
Rating: 5 out of 5
Good service
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O
Rating: 5 out of 5
I am satisfied with this one-time order. If I had to modify the mat again, I would call France Trampoline.
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D
Rating: 4 out of 5
Delivered on time.
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M
Rating: 4 out of 5
Excellent quality, but a bit expensive. The customer service on the phone was very good. There was a bit of a lack of clarity on the site, so I called customer service. Be very patient for the delivery time, also extended by Covid. We are very satisfied with the trampoline and the service provided.
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G
Rating: 5 out of 5
Very good phone contact, person in customer service
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E
Rating: 5 out of 5
Deadline respected, quick and clear response to my questions by email.
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M
Rating: 5 out of 5
Quality and fast services
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S
Rating: 5 out of 5
Good product. Quality trampoline. Satisfied with customer service.
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C
Rating: 4 out of 5
Trampoline received 3 months after the order. But the order was placed at the end of April 2020, during COVID-19... that explains it. Package well wrapped.
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E
Rating: 5 out of 5
French design and service, I was very well advised on the phone and the site is well made, you can easily find the trampoline that meets your needs. No unpleasant surprises, it meets our expectations and we spend all our time on it!
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S
Rating: 5 out of 5
-
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C
Rating: 5 out of 5
Despite the circumstances, very good service and product
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F
Rating: 3 out of 5
Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.
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Response from France Trampoline
Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,
L
Rating: 5 out of 5
***
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H
Rating: 4 out of 5
Product meets my expectations
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F
Rating: 5 out of 5
Very good quality merchandise, very long delivery times
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C
Rating: 5 out of 5
Everything is great
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O
Rating: 4 out of 5
Very good contact and attentive
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U
Rating: 5 out of 5
A trampoline that is really of very good quality. The delivery was quite fast and within the indicated time. An original trampoline shape with enough space to have fun. I recommend France Trampoline, they are very good advice, thank you.
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H
Rating: 5 out of 5
Beautiful trampoline, sturdy.
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F
Rating: 4 out of 5
Delivery on time, good quality product.
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K
Rating: 5 out of 5
The service at France Trampoline has been excellent. They are polite, have good knowledge of shipping to other countries. They respond quickly to emails and on the phone. The products are good quality and have been delivered on time.
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C
Rating: 5 out of 5
Order placed during the lockdown. Delivery respected. Top product quality. Thank you.
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S
Rating: 5 out of 5
Order of springs for our trampoline purchased 5 years ago... and we are still very happy with it. Aside from a small wait related to stock, nothing to report on this order. We really recommend the quality and seriousness of France Trampoline.
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F
Rating: 5 out of 5
Fast respect for deadlines and as always great material quality.
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M
Rating: 5 out of 5
We had a complaint about our trampoline. We described our problem in writing and were then called back. We were able to clarify everything and the replacement parts were delivered as quickly as possible. Everything went well.
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S
Rating: 5 out of 5
Perfect
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