Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 3, 4 and 5 stars

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Julie V.

Published on 10/08/2020 à 13h48 following a purchase from 21/05/2020

High quality article and top customer service

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Audrey R.

Published on 10/08/2020 à 12h56 following a purchase from 15/05/2020

A bit long delay but completely logical due to the lockdown. Chaotic tracking, contradictory information on the tracking on the website and by phone. The net ordered as a replacement for the first one is of lower quality than the one from my initial order, which is disappointing given the price.

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Response from France Trampoline Published on 17/05/2020

Hello, and first of all thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays, which do not reflect the quality of service we are used to providing. Furthermore, regarding the net, it does indeed seem finer as the material of the net has evolved as you noticed. However, we guarantee that the quality and durability of this net are nothing to envy compared to the model you had until now on your trampoline. Please do not hesitate to contact us for any questions, we thank you for your trust! The France Trampoline team

Alexandra A.

Published on 10/08/2020 à 12h23 following a purchase from 03/06/2020

A competent and very friendly staff who helped me order the right product.

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Audrey V.

Published on 10/08/2020 à 11h54 following a purchase from 28/04/2020

Good product

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Stéphanie C.

Published on 10/08/2020 à 11h38 following a purchase from 12/05/2020

Very good, nothing to complain about, except: perfect.

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Helene C.

Published on 10/08/2020 à 10h37 following a purchase from 28/05/2020

Perfect

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Maite G.

Published on 10/08/2020 à 09h42 following a purchase from 05/06/2020

Perfect

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Edith V.

Published on 09/08/2020 à 14h55 following a purchase from 14/04/2020

Perfect

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Louise P.

Published on 09/08/2020 à 09h28 following a purchase from 27/06/2020

Very good contact. Order delivered on time. Exchange made within good time. Great after-sales service.

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Damien A.

Published on 09/08/2020 à 08h48 following a purchase from 26/06/2020

Very good quality, small issue at delivery as some springs were missing but were sent back immediately

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Barbara B.

Published on 08/08/2020 à 17h45 following a purchase from 27/04/2020

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Frederic T.

Published on 07/08/2020 à 17h28 following a purchase from 05/04/2020

Good product that meets expectations. Lack of communication from France Trampoline regarding delivery times during COVID-19 (order placed on April 5 for delivery completed at the end of June)

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Cyrille B.

Published on 06/08/2020 à 17h14 following a purchase from 27/04/2020

D360 jump trampoline very satisfied just the protective cushion that tends to lift towards the edge at the level of the falling part despite the stretched elastics

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Richard D.

Published on 06/08/2020 à 17h10 following a purchase from 25/06/2020

Perfect! Quality material. Fast delivery.

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Nicolas R.

Published on 05/08/2020 à 20h58 following a purchase from 13/04/2020

quick and complete service

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Julien A.

Published on 05/08/2020 à 18h25 following a purchase from 25/05/2020

The order tracking very useful. Unfortunately, the material received did not last more than 2 weeks. Excellent after-sales service to replace the defective material.

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Nadine L.

Published on 05/08/2020 à 16h44 following a purchase from 11/05/2020

Perfect as usual (recently purchased a roof to improve my trampoline)

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Jerome P.

Published on 05/08/2020 à 12h12 following a purchase from 27/04/2020

very good product

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Xavier D.

Published on 05/08/2020 à 08h12 following a purchase from 22/03/2020

I found your product to be of very good quality and the follow-up by phone very good and pleasant with precise and reliable information. Thank you

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Robert R.

Published on 04/08/2020 à 20h22 following a purchase from 24/06/2020

Very good

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Philippe N.

Published on 04/08/2020 à 19h17 following a purchase from 20/06/2020

Very good advice from the salespeople, very good quality product. Delighted

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Gerard A.

Published on 04/08/2020 à 17h45 following a purchase from 16/06/2020

very good provider

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Olivier G.

Published on 04/08/2020 à 14h50 following a purchase from 03/05/2020

Good service

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Regis C.

Published on 04/08/2020 à 13h14 following a purchase from 28/04/2020

Very good quality product but COVID greatly extended our delivery time

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Daniel M.

Published on 04/08/2020 à 12h38 following a purchase from 14/04/2020

Very good service very good product

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Vincent G.

Published on 04/08/2020 à 10h52 following a purchase from 21/05/2020

product error due to poor analysis

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Response from France Trampoline Published on 21/05/2020

Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at [email protected] so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team

Darrieutort A.

Published on 04/08/2020 à 09h35 following a purchase from 17/06/2020

Nothing to say about the service. Perfect.

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Arnaud K.

Published on 03/08/2020 à 15h59 following a purchase from 06/06/2020

Delighted with my order

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Jacquet J.

Published on 03/08/2020 à 15h54 following a purchase from 13/05/2020

Good

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Nelly P.

Published on 03/08/2020 à 14h45 following a purchase from 18/05/2020

Good product

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Sabrina M.

Published on 02/08/2020 à 15h55 following a purchase from 16/04/2020

Excellent product of good quality

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Sabine S.

Published on 01/08/2020 à 14h27 following a purchase from 19/05/2020

The trampoline even arrived a bit before the specified delivery date, the assembly went smoothly (although you need at least two people), the quality is really top-notch!

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Reggy L.

Published on 31/07/2020 à 20h50 following a purchase from 18/06/2020

Good product,

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Guillaume M.

Published on 31/07/2020 à 19h38 following a purchase from 15/04/2020

satisfied with the product, assembly in 2 hours nothing complicated. However, one of the seams of the spring protection (at the foot level) has already started to come undone. Order placed during confinement so extended delay but always kept informed, delivery ok. good product that seems to be of good quality and more robust in its design than Decathlon or others.

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Guillaume P.

Published on 31/07/2020 à 09h55 following a purchase from 20/05/2020

Material conforms to expectations. The fiberglass arch is no longer in one piece with an elastic in the middle, which allows for better adjustment of the perimeter of the upper circle of the net, by putting as many elements as necessary. The downside is that they seem to disconnect more easily.

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Jean-Pierre M.

Published on 31/07/2020 à 09h15 following a purchase from 20/05/2020

perfect, good contact with the salesperson, the site is clear and easy to access

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Elodie M.

Published on 31/07/2020 à 09h13 following a purchase from 27/04/2020

super

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Yvon A.

Published on 30/07/2020 à 19h45 following a purchase from 19/06/2020

Very good

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Winfried M.

Published on 30/07/2020 à 13h21 following a purchase from 12/04/2020

The transport packaging could be better. This way, transport damage cannot be ruled out. The trampoline itself is of very good quality.

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Ludovic G.

Published on 30/07/2020 à 11h10 following a purchase from 17/06/2020

Very good

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