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V
Rating: 5 out of 5
Compliant
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 3, 4 and 5 stars
Reset filtersF
Rating: 3 out of 5
partially heard request for the provision of spare parts for France Trampoline products. No response regarding the pole fixings.
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Response from France Trampoline
Dear Sir or Madam, we apologize for not having seen your message in your order. Messages sent in an order are for the carriers and are transmitted automatically. Our customer service will contact you to respond to your request. Sincerely, The France Trampoline team
K
Rating: 3 out of 5
The net was difficult to install, it seems narrower than the original one.... On the other hand, the elastic fasteners for the net are shorter and thinner than the original ones, is this normal or is it also a mistake...?
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Response from France Trampoline
Dear Sir or Madam, We invite you to contact our customer service directly by email or WhatsApp with photos. They will be able to quickly review your request. According to our technical information, products do evolve over the years but strictly respect safety requirements for your children. The France Trampoline team
S
Rating: 5 out of 5
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P
Rating: 5 out of 5
Perfect service. Delivery to Belgium without problems after a phone contact with the delivery company. Assembly well explained, but it takes two people. Quality material.
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V
Rating: 5 out of 5
I was missing some parts because the boxes were opened, the after-sales service was very responsive and sent them to me in less than a week thank you it is very pleasant to deal with responsive and competent people!
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C
Rating: 5 out of 5
Purchase of a replacement net. Everything is in accordance with the order and perfect
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J
Rating: 5 out of 5
very good welcome competent staff and attentive to the customer the advice given is relevant and in line with the expressed need and helps avoid a bad product choice when ordering I recommend...
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A
Rating: 4 out of 5
Following the order for changing the safety net and the protective foams for the posts. A mounting manual is missing from the package. When the trampoline has been assembled for several years, you no longer know how to disassemble it, especially how the posts are fitted and locked (by a spring pin) and the junction point of the fiber arch fitted but not marked during assembly (marking this greatly facilitates things) And a small manual for reassembling the ordered elements. Very good replacement products mounted for 2 weeks, the children are safe and happy.
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Response from France Trampoline
Dear Sir or Madam, Thank you for your message. A mounting manual is available on your customer account in pdf format for each item after purchase. We also provide assembly videos on our website. Finally, customer service is available from Monday to Friday to respond to your requests. The France Trampoline team
C
Rating: 5 out of 5
Order on France trampoline net with poles very good merchandise easy to assemble, solid fast delivery by carrier, I recommend
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E
Rating: 5 out of 5
Perfect delivery on time. Everything very well packaged and protected. Material of qualitative appearance remains to be tested over time
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C
Rating: 5 out of 5
Perfect, the order arrived on time as expected. The product was very well packaged and in accordance with the description and my expectations.
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C
Rating: 5 out of 5
Perfect, efficient customer service, attentive and responsive
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S
Rating: 5 out of 5
Delivered on time and good quality of the material
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M
Rating: 5 out of 5
Order received quickly, after checking the measurements, fortunately, because I had made a mistake. I really recommend this site.
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I
Rating: 5 out of 5
I was able to benefit from ordering advice by phone for spare parts. I am very happy with the sturdiness of the trampoline (posts and jumping mat)
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J
Rating: 5 out of 5
I recommend this company for its products certainly but especially its customer service. I am very very satisfied.
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G
Rating: 5 out of 5
The person from France Trampoline we spoke to on the phone for advice listened to us very well and guided us for our purchases. The first one arrived very quickly and was completely in line with our expectations. The second is on pre-order so we are waiting. But we are very satisfied
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C
Rating: 5 out of 5
I ordered a protective net for the trampoline to replace the old one that had torn along the zipper even though winter has come.
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X
Rating: 4 out of 5
good
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S
Rating: 5 out of 5
Delivery time respected and the service well done
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J
Rating: 4 out of 5
Fast delivery and very clean and solid packaging.
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J
Rating: 3 out of 5
Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...
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Response from France Trampoline
Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.
Y
Rating: 3 out of 5
The set of elastics ordered was intended to replace those that broke quite quickly after the first season of use. This accessory could be more resistant, reflecting the very good quality of the trampoline otherwise. The price is also high - around *** per elastic. Otherwise, fast delivery.
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B
Rating: 5 out of 5
Communication via WhatsApp worked excellently, so I could order the right spare parts. Fast delivery, everything went perfectly
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R
Rating: 5 out of 5
Product compliant and of good quality. Fast delivery
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H
Rating: 5 out of 5
Very good trampoline, sturdy and well thought out. The only small downside is that the instructions could be clearer.
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C
Rating: 5 out of 5
Simply perfect
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B
Rating: 5 out of 5
Very fast and very satisfactory delivery
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R
Rating: 5 out of 5
Top advice and everything went smoothly and perfectly!
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G
Rating: 4 out of 5
Good phone contact and the delivery issue was quickly resolved.
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P
Rating: 5 out of 5
This is the second time I order from France trampoline and I am very satisfied with the ordered product and the quality of the delivery. Thank you
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B
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
No particular comments. Everything went well: the delivery and installation of the climbing dome.
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E
Rating: 5 out of 5
Great seller. He contacted me to ensure he was sending the right item
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F
Rating: 5 out of 5
I called the phone service to replace the net of our trampoline. My contact person checked that the net existed and suggested I get new poles at the same time. She then prepared a basket that I only had to validate.
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N
Rating: 5 out of 5
Satisfactory
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E
Rating: 5 out of 5
Quality very good, expectations fully met
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R
Rating: 5 out of 5
Completely satisfied
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L
Rating: 5 out of 5
Fast and careful shipping, item perfectly compliant, everything is perfect!
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